Home theater

Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions

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  • 25,217 Replies
Stanley_4
Stanley_4
solved this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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4629 Topics

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NhillContributor I
asked in Home theater

beam gen 2 and samsung tv disconnect from each other over night

Hi alli purchased two Christmas presents for my self, a Samsung S90CA 55” OLED tv and Sonos Beam Gen 2. I went with products without hesition as I already own these manufacturers and have done so for many years.The tv is fantastic as is the Sonos “BUT” like so many people I have an issue with keeping connection between the two. Ii have I have followed both the instructions and read the forums. I have tried the original and expensive hdmi leads and tried only having the beam connected. I have run diagnostics checks from both sides. When the fault is apparent the Sonos app tells me the hdmi is not connected.Everything works brilliantly, the Sonos app remote, the Samsung app remote both doing what they should, being able to switch between streaming music and the switching back to the tv via my phone all works great “UNTIL” I turn the tv off for the night, the next day I turn the tv on and the sound bar won’t work with the tv until I pull the power lead from the back and plug it back in, s

8
D
1 month ago
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SpaddywaddyEnthusiast I
asked in Home theater

Era 300 massive sound problem

Hi,I have an Arc, 2 x Era 300’s and 2 x Sub Gen 3’s. Me and my daughter were watching a film at a reasonable volume when all of a sudden the Rear Era 300’s let out a massive loud bang and then loud static. I had to disconnect from the mains to stop it. I have restarted the system and things are playing normally. I thought they were blown at first. I’m in fear to use them as my one year old was pretty close and it hurt my ears. Is this just an isolated issue or has anyone else experienced this? I wonder what happened?? All has been working great until now. 

1
AjTrek1
10 months ago
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NuJudgeContributor I
asked in Home theater

Optimal opening size in media wall for Sonos Arc on extendable Sanis mount

Hello,I would appreciate some advice please. I am mounting my arc on the extendable Sanus mount within a recess in my media wall. I have read that the Sanus mount sags a little under the weight of the arc and so I was wondering how high an opening I need to allow the arc to move in and out freely. Thanks very much for any advice.  Nu

3
M
1 year ago
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Brother without orderContributor I
asked in Home theater

Sonos Not Found

My Sonos Beam will not connect with my network anymore. I changed the password so when it says “Did you change the password” I say yes.Do you want to add a network? Yes.Find system...Sonos not found. I rebooted the system and the router. What do I do next? 

3
B
1 year ago
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landoreContributor I
posted in Home theater

Sub wifi not working, only hard wired works

My sonos sub refuses to connect to my sonos arc. The ARC and SUB are connected on the same network and will only connect to the ARC via hardware via my network and not via wifi.On the about system it says: Warning: Your wireless network will not support the use a sub or surrounds with the sonos Arc 

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L
2 years ago
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richgreenway7Contributor I
posted in Home theater

Arc not playing sound when TV turned on

So I set up my Arc on a Panasonic viera TV which has an hdmi arc port on hdmi 2.on set up with TV turned on Sonos could not detect an hdmi arc port until I changed source to hdmi 2 away from TV when it then connected and sound then came from the TV when I switched the source back.since then when I switch the TV on there is no sound until I changed source to hdmi 2 and the arc wallpaper and back to TV source again.music seems to stream fine.

4
Ken_Griffiths
3 years ago
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RadDad79Contributor I
asked in Home theater

Tv Autoplay issues Sonos Ray Samsung Tv

When Tv Autoplay is enabled it takes control of the Sonos Ray bar when playing music from Spotify (when Tv is off). I'm thinking the TV must be sending a signal via the optical cable and the bar detects this and changes input sources. With TV Autoplay disabled I have no issues, the same when unplugging the fibre optic cable with TV Autoplay enabled. Samsung TV.Anyone have any suggestions?  

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Airgetlam
1 year ago
0
06DameContributor I
posted in Home theater

True Dolby Atmos

I can't be the only one that wants to add more speakers to their home theater setup. Rocking the Arc, dual subs and fives for the rears. It seems weird that I can't add the Era 300 's or in ceiling speakers to this set up instead of swapping out speakers and repurposing the old ones. Using the Moves as left and Right speakers, or wide the ERA 100's as wide (front) left and right. Just using my imagination. 

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0
11 months ago
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NichkramerContributor I
asked in Home theater

CloudBeats app crashes when playing to Port

I recently purchased a One SL and a Port. I use CloudBeats as my main music app to play music hosted in the cloud via Airplay. For about a month it worked fine with no issues playing to either or both speakers, but starting about a week ago the CloudBeats app started crashing whenever I connect to the Port. It works fine with the One SL, but crashes every 2-5 minutes when I play to the Port. I’ve been in contact with the CloudBeats dev and he’s been trying to help, but doesn’t have a Port to test with. He said I should check the Ports firmware, which is up to date as far as I can tell. Has anyone else experienced this issue? 

6
N
3 years ago
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ShaunpkContributor I
asked in Home theater

Sonos Arc - Loud bang

HiHad my arc just short of a year and tonight I turned on my xbox series x I use to watch bluerays, it was sitting on the dashboard and suddenly there was a loud bang and it was like the arc rebooted. A quick Google suggested this may be a known issue but for my own sanity I ran a diagnostic report and contacted sonos for a health check on the arc.According to the sonos agent they could see an amp fault "I see. I can see that your Sonos Arc is having an Amp Fault. And for this one, we just need to reboot the Sonos Arc. Just unplug it to the power outlet and plug it back in after 10 seconds. Then observe if the Arc is still producing the loud pop noise so we can further isolate the issue."I rebooted the arc and sent another diagnostic and he said it was clear. But I'm know wondering if I have an actual hardware fault and I don't want to just leave it for it to eventually break. Any advice welcome 

2
Corry P
5 months ago
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paulmayneContributor I
asked in Home theater

Arc + 2 One SL Surround w/ only 1 surround with WiFi enabled (bug?)

I seem to have encountered a bug/limitation... I have ethernet to my surround setup (Arc, Sub, 2xSL) with the exception of one surround. By disabling wifi on the wired items, the single surround that remains on wifi will not play audio. The fix was to re-enable wifi on the Arc, that fixes the issue. Since I have ethernet wired to the Arc, I would prefer to disable wifi. Is this a known issue?

7
P
3 years ago
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dszContributor I
asked in Home theater

Is it possible to connect Sonos Ray with only one Sonos One device?

Having the Sonos Ray on one side of the sofa (because the beamer is there), does it make sense to buy just one Sonos One for the other side of the sofa? It is just for a relatively small room...

2
D
1 year ago
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PapaGolfWhiskeyContributor I
asked in Home theater

Sonos TV Sound Bar

I have an older Sonos system (two Sonos One, and one SonosPlay 5). I would like to add a speaker in the room with the SonosPlay 5 because of the size of the room.  I was wondering if I could add a Sonos TV sound bar and use the sound bar to play music along with the other components (same time)?  I also would like to be able to watch TV, and have the sound only come through the TV sound bar. Is this possible?

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buzz
1 year ago
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tiltedbeyondbeliefContributor I
asked in Home theater

Horrible experience setting up products from Sonos

I bought 3 Sonos One’s and the Arc in December. At first I had a massive headache setting Arc up with my TV, just didn’t connect to it and then randomly one day it connected. I tried all the TV settings possible, to no avail. It kept saying “connect tv speakers”. I have an LG 65 inch tv, don’t know the exact product model. Everythiing is up to date etc. Okay, got it working but I have to remove all other HDMI devices before I can connect the Arc again. Note that I have to reconnect the Arc every time I shut the TV off. Incredibly annoying. I’ve spent over 10 hours trying to configure it to work better. I’ve been reading forums and tried every solution, even bought the CEC less adapter for my tv box, so it wouldn’t interfere with the Arc. BUT MAGICALLY I AM BACK AT THE “CONNECT TV SPEAKERS” SCENARIO AND I CAN’T EVEN CONNECT THE DEVICE TO THE TV. I’m technically experienced enough to say that it should not be like this. 

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J
3 years ago
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larrybradshawAvid Contributor I
posted in Home theater

Warning to Sonos Arc Users - New Update changes TV input

After 4 calls to Sonos, the first 3 reps worked hard to diagnosis issue and couldn’t figure out what was causing this issue but the 4th rep advise this is the new functionality after last week’s software update. Here’s the problem. I have a Sonos Arc system connected to my home theater TV. I never use that system for anything other than watching TV as we have other Sonos speakers for listening to music. Starting last week when I turned on my TV, I was getting no sound from the Arc regardless of the app I chose on my Apple TV device and I couldn’t figure out why. Lots of restarting devices and troubleshooting. The only way I was able to get sound back after hours of trying different things was to use a Surround Sound test app that sent individual sounds to each of the surround sound speakers and subwoofers and then the sound would work fine again until I paused the TV or turned off the TV, then I would loose sound again. When I would look in the Sonos App on my phone, it would show the

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BossSound
1 month ago
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theitaljobContributor I
asked in Home theater

ONE SL connected to Beam 2

Good Morning,If I may, I have just a question:If I connect 2 ONE SL as surround speakers to my Sonos Beam (Gen 2), overall could work with Dolby Atmos or will work just on 5.1?Thanks

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106rallye
7 months ago
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Giancarlo83Contributor I
asked in Home theater

Dolby Atmos on ARC \ ERA 300 and LG G2

Hi everyone, I'm writing because I'm having problems with my SONOS system consisting of Arc + 2 ERA 300s configured in surround: I connected the system to my LG G2 via HDMI using the e-arc port, the TV settings are passtrough+earc, I tried to watch Dolby Atmos content (e.g. Jack Ryan on Prime and some blurays) but nothing on the SONOS app, I only see Digital 5.1. Can anyone help me? Thank you

4
G
3 months ago
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CrisicusContributor I
asked in Home theater

Sonos Beam touch controls not working

Hi,I’ve recently gotten a Beam (Gen 2). At first, touch controls were working just fine, but since a couple of days they’ve stopped working.I’ve checked the settings in the app, toggling touch controlls off/on doesn’t do anything.I read through the forum here, and some suggested a factory reset, which I did, but did not help either. I made a diagnostic, 43670915. Is there anyone that can help me with this issue? :D Kind regards

3
James L.
2 years ago
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TBillickContributor I
asked in Home theater

Mixed ethernet and wifi and google home

In my living room I have 2 x (Play One SL); a Sub; and Playbar.I have four other sonos one SL’s in my house outside the living room. My wifi and mesh are all the same network. I also use google home for everything and right now it’s all on the same network. Will I be able to connect my living room speakers via ethernet and still be able to control them WITHOUT putting them into SonosNet mode? I think as soon as I put them into sonosnet mode, I no longer can control them with google home. But I haven’t tested this yet.  The goal is to free up bandwidth on my wifi by connecting my four living room speakers (2xOne-SL, sub, playbar); but still have my four house speakers; and still control them all on the same network, albeit ethernet and wifi. 

1
106rallye
1 year ago
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gregduchonContributor I
posted in Home theater

Spontaneous squeaky, screeching noise at full volume. Sounded like my sonos was possessed

I was listening to music at about 10% of full volume when all of the sudden the music paused mid-song and then a few seconds later out of nowhere came this horrible screechy/scratch noise. The noise was at full volume even though I was listening just moments before and a low volume.  It sounded like a demon had possessed my system.  I have a a paired set of first gen sonos ones, a single sonos five, and a sonos arc.  This happened while listening on the paired ones and sonos five grouped. Diagnostic info sent: 191715886

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buzz
2 years ago
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SeanvbContributor I
asked in Home theater

Sonos arc lg b9 no longer connecting

I have an LGb9 and Sonos Arc sound bar, for about 4 months there was no issue, the b9 and Arc sound bar functioned fine connected via eArc hdmi port (2). Then suddenly audio stopped working through the sound bar, suddenly 2 days later it worked again with no explanation and unable to replicate the results.After that it was fine for about 2 months and this morning I turned on my TV and again no audio coming out of the Sonos Arc, but alexa and all other functionality is fine. I've factory reset both the TV and the Sonos Arc, re-set up and when I attempt to connect the arc to the TV via the app I get the following message(pictured below) . I've tried multiple hdmi cables to no avail. It feels like the same issue I suddenly encountered the first time, but I've no idea if it'll 'randomly start working in 2 days' again like it did before. £1100 TV and £700, feels like it's wasting my time and wallet at the moment.  Any solutions?  Sean  

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S
3 years ago
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RichieRuss1Contributor II
asked in Home theater

Playbase stopped connecting to Sub and Surrounds

Hi please help I have so much Sonos.The playbase is not connecting to the sub and surrounds anymore.I have reset and reconnected everything but it still wont play any sound from the surrounds or sub. The app shows them as being connected but they dont play or finish the setup procedure. I have my Playbase connected via ethernet.I have submitted a diagnostic report the number is 1600044871What should I do?Kind regardsRichie

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R
2 years ago
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SLO hombreAvid Contributor I
posted in Home theater

Beam Gen 2 Popping Sound Halts Music Play

Hi, all. Would appreciate any support on this issue. I have a brand new Beam Gen 2 hooked up to my Sony XBR900 TV via eARC. I have an Apple TV 4K hooked up via HDMI to my Sony TV. I am using all high capacity HDMI Cables. When I listen to music via my Apple TV using Apple Music service on the ATV, I get a loud popping noise and then the playback stops. I have to hit the select button on the ATV remote to get the playback to work.I have unplugged the Beam Gen 2 for a few minutes and reset it - still get the popping sound.Anybody else have this problem? Any solutions? Thanks,Paul

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S
2 years ago
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OPlo_70Contributor I
posted in Home theater

Beam disappears from App after playing through Roku TV - has to be unplugged and plugged in again every time

I have a Sonos Beam that is connected to my Roku TV via Arc. I also have two Sonos SL speakers. Whenever I use the TV, which is setup to only play though the Beam, it works fine. When I then want to play music on all three speakers, the Beam disappears from the system in the app (the TV is powered down when I do this). If I unplug and plug in the Beam, it shows up without doing anything to reconnect it in the App System settings. This is super annoying to have to unplug and plug-in the Beam whenever I want to use it for music through the App with the other two speakers.

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O
2 years ago
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PsychoSemanticContributor I
asked in Home theater

Using the beam and sub with no wifi for TV audio?

I am moving to a rural area with my sonos system with less than 1mbps. Everywhere it talks about needing internet for playing music from phone or devices. I want to know, if I use a modem/router to connect the beam and subwoofer and connect the beam to a tv via hdmi arc, will it play the audio on the tv? If I were to watch blu-ray movies and whatnot? Or does the sonos require a constant internet connection to function at all?

1
Ken_Griffiths
2 years ago
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