Home theater

Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions

  • 3,810 Topics
  • 20,758 Replies

3810 Topics

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csbogdanContributor I
asked in Home theater

Sonos Arc + Sony TV : can never not use the Sonos Arc

Hello,I own a Sony 65XH9077 running Android TV, that’s hooked up to Sonos Arc.I have the strangest issue where I can never switch back to TV’s built in speakers, while the Arc is connected. If I change the output to TV, playback stops (e.g. Netflix, HBO Go, etc.), and the output gets switched back to the Sonos Arc after a couple of seconds.Any ideas how to fix this please? My current only solution is to phisically disocnnect the Arc or unplug it from mains.Why woudl I want to not use the Arc? That’s a different “issue” I’m kind of facing. The Arc, at the lowest volume (which on TV shows as 2, even though on TV speakers output I get increments of 1’s, with the Arc I get incremetns of 2), it’s still too loud to use durring the night. One solution was to use volume limiting in the S2 app for the Arc, but that’s just like trowing away half of it :)

1
G
2 years ago
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jb01Contributor I
posted in Home theater

decalage de son system beam+mini sub et video source ordi connecte a un videoprojecteur

Bonjour, j’ai un retard de son entre la video et mon systeme SONOS (beam gen2 + Mini sub). J’ai essayé de mettre le projecteur en muet, ce qui ameliore un peu, mais j’ai toujours un decalage significatif. Si quelqu’un a eu le meme probleme et a une solution a proposer. Merci d’avance… 

6
J
10 months ago
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EronelContributor I
asked in Home theater

sub

I've just added a sub 3 to my arc and rear speakers . Do I use the sub to adjust the base or the EQ or both 

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Airgetlam
9 months ago
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jrichContributor II
asked in Home theater

Home Theatre - Configuration question

I read most of the posts on this topic but still a little unclear on the Sonos Components required. Currently have regular Paradigm in Ceiling Speakers ( for Rears), a Paradigm Powered Subwoofer. and a newer Sony TV. Mostly stream and use a media server to watch TV and movies. Also have an older Sonos Playbar. In order to use my existing components I assume all I need is to buy a Sonos amp, connect my TV (via HDMI), plug into the sub port and connect my rears all to the AMP. Would this be correct and would it work and will the Sonos be able to “tune” the room? Of course the Soundbar would be my Fronts and Center (for now) and can I assume nothing needed to plug into the soundbar other than power?. Any assistance appreciated. Thanks, John

3
G
2 years ago
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Futur3s3lfContributor I
asked in Home theater

Soundbar and sky q

Associated Product: 192.168.0.10---------------------------------Beam: LoungeSerial Number: *****************Sonos OS: S2Version: 14.20.1 (build 70436090)Hardware Version: 1.23.1.10-2.2Series ID: A100IP Address: 192.168.0.10Audio In:WM: 1 Music is skipping from iTunes on my MacBook using sky Q router  Moderator edit: removed serial number

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Corry P
10 months ago
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tjs1040Contributor I
asked in Home theater

Samsung TV audio

I use Sonos Beam as soundbar for samsung smart TV. I also listen to music services via wifi. All (wifi) channels work fine, but TV audio has stopped functioning even though the TV icon shows up on my phone app just as it always has. All attempts to reconnect with TV have failed. Again, only wifi works. Direct hdmi connection between TV and Beam does not. Message says “hdmi arc not connected.” Ideas or suggestions appreciated. Just know I am not a sophisticated technician when you reply. Thanks. 

2
T
4 months ago
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philppgContributor I
asked in Home theater

One SL connection issues

I’ve just purchased an Arc and 2 One SLs to connect to my new Sony Bravia XR55A90J TV. When using the tv as the source, I only get sound from the Arc.  I can’t discern any sound from the Ones. When I play music via Airplay from my iPhone though, the One SLs play too and I get great surround sound.The Arc is connected to the tv via the HDMI eARC port and via Ethernet to Wi-Fi. The Ones show as connected in the Sonos app.I’ve used Trueplay a number of times and have disconnected and reconnected the Ones but nothing changes. 

6
P
1 year ago
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burmz83Contributor I
asked in Home theater

Sub not working

Hi all, First post here, so please go easy on me! Have had a Beam and Sub setup for around 7 months now and it’s been fantastic. Turned on the TV this morning and the Beam is working but the Sub is not. Checked the app and the Sub is showing in the app and I have a white light on the front. I have tried disconnecting power and reconnecting and this hasn’t helped. Diagnostic report number 1546425422. Any help would be much appreciated!

5
B
2 years ago
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percussiveContributor I
posted in Home theater

Cable position when wall mounting Sonos Arc

I am about to wall mount my Sonos Arc using the Sonos wall mount. My electrician has layed a conduit channel within the wall for cables (power, HDMI and ethernet). However, for my preferred position of the TV and Arc, this conduit channel lies to the right of centre when looking at the arc from the front (approx 150mm from the right edge of the Arc). If the cables are brought out of the wall at this point, will it still be possible to connect them to the Arc at the insertion points further along the Arc, whilst using the wall mount, or will the cables get in the way or be visible? Cheers

4
P
1 year ago
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StevenFangAvid Contributor I
posted in Home theater

Sonos ARC and Sub Gen 3 Updating error 30

Hi, I have a ARC and Sub Gen 3 in 15.2 version. In the past I have informed that error occurence when I changed in network router, it is able to finally update with existing Ipad, luckily… Currently I also tried to update to newer version with Iphone 11 of latest IOS. However it cannot update and shown error 30 SUB.. Anyone have advises how to update with Iphone also. 

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S
6 months ago
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FZ fanContributor I
asked in Home theater

Sonos ARC and Atmos

I just bought a new ARC to replace my PLAYBAR. My LG tv has an AC port but not an EAC port. Will ATMOS work when plugged to the AC port, or do I need to buy a new TV to enjoy ATMOS. All my viewing is done through my new Apple TV.  Many thanks for help/advice.

4
Airgetlam
2 months ago
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Chrissy martinContributor I
asked in Home theater

Audio Delay

I am losing the will to live now as I have tried various recommended audio extractor boxes and am still having a audio delay through my speaker system. I am trying to use a projector with my Sonos system but my audio is way behind and cant seem to find anything to sort this issue.I did have a little success with connecting my amp to a sky multi box (through the ARC HDMI) however this isn't very practical but at least it worked. I am really hoping someone can help as after spending a considerable amount on the amp plus ceiling speakers I would love to get a solution.

1
melvimbe
8 months ago
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gmhallContributor II
asked in Home theater

Update Beam, Play 1’s and Sub Surround fails Error 1013

Surround as in title won’t update. Running S2. Have rebooted both router and devices several times. Surround no longer working. Cannot remove surround since it needs an update. Update goes through “Getting ready” then jumps to “Finishing up” then to update failed.Any advice?

4
G
8 months ago
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AdamNoContributor I
posted in Home theater

Arc Is Selective About Sound Source & Remote

If anyone has any idea what’s going on, I’d appreciate some info.  I’ve had this setup for about a year, and last week things just went downhill.My main issue is that my system was working perfectly until last week.  I’ve always used my LG magic remote to work everything, and it’s been great.  Then suddenly it didn’t work.  Details below. Sonos Arc+Sub+One SL (2)LG TV - OLED77CXAUALG Magic Remote - LG MR20GA App - Keeps defaulting to music played, then have to switch it in the app to TV to get sound, didn’t happen prior to 3-3-22.  Is turn on the tv, it would play sound whatever I selected.App - Keeps saying TV isn’t connected to eArc, when it is, cables have been swapped, replaced, unplugged and plugged back in, system has been reset, and rebooted multiple times, didn’t happen prior to 3-3-22.  I turned auto play on, and for tonight it seems to have worked.App - Spotify streaming through Sonos app, both remotes work, have to angle them high up from a distance, white light syncs with v

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Corry P
1 year ago
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hubbinslfcContributor I
posted in Home theater

Sonos One Crackle

Hi. I had my Sonos Beam and 2 Ones set up as rears for 5.1. All devices were on wifi. Worked flawlessly for months. Then started getting random crackle on one rear speaker usually on bass noise but was intermittent and could not always be reproduced when playing the same source.  Sent diagnostics to support and they I had wifi interference and suggested connecting the Beam directly to the router and then the Ones would connect to the Beams own network. I’ve done this but the rear Ones are still connecting to home router wifi and not the Beams Sonosnet. Can I force them to connect? In the system info, rears show as WM3 which I think means aren’t connected to the Beam. Any suggestions please?Thanks.   

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K
5 months ago
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Bruno SantosTrending Lyricist I
asked in Home theater

Beam, Sonos One and bridge disapearing after update 11.4

Hello, I have tried all possible troubleshooting, but I have just updated my Sonos ecosystem to version 11.4 and now 3 of my units keep disappearing. i have managed to have the 3 back online, but they just disappeared again. I have never experienced it before, but just after updating units, it started to happen.it seems that after power down power up the router, solves temporarily. But I do have 2 units wired to the router and WM shows 0Please, I really need support 

4
Ken_Griffiths
1 year ago
jnelly
jnellyAvid Contributor I
asked in Home theater

Arc 5.1.2 (Pair One SLs and Gen 3 Sub) - Can't add Sub Mini..

Can I not pair a sub mini with a gen 3 sub to an Arc with a pair of One SLs?

4
jgatie
1 year ago
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Ketan ShahContributor I
posted in Home theater

Have anyone had a pathetic customer service experience trying to return

Did anyone had totally dismal experience while trying to return the Sonos Product. I bought Arc and Sub. Immediately after getting them, I have been trying to return them but in vain. No response on chat, email. Phone wait is pathetic. One day it said 115 min. Today it said 25 mins, but am holding line from 40 mins. Is someone at Sonos listening? Why are you claiming 45 days return policy if none exists? If someone has been successful in returning or working it out with Sonos, please provide guidance. Emails and chat have not helped so far. Online I am not able to generate RMA - it says product not eligible for return policy. I don’t understand why it says that, as its bought just a week back.any help or guidance is appreciated.   

4
S
1 year ago
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vjkAvid Contributor I
posted in Home theater

Sonos Arc Side Speakers Option for Front or Surround

So we know the side speakers of the Arc fire either front channels or surround channels depending on which rear speaker it is paired with. It would be nice if we can have the option to set how the side firing Arc speaker function regardless of the paired rear speaker. For example, 300 users may want to hear more front channel instead of surround with their Arc or viceversa for 100/One/Five users. I understand this unique behavior of the Arc and 300 is to create a “bubble” but having that option so users can toggle what works best for their ears and home would be a nice to have. What are your thoughts? This, along with option for front hiring on 300 and official support for reverse mounting is on my Christmas wishlist. For now I can only wish.

2
V
5 months ago
Mitchell Kivits
Mitchell KivitsContributor II
asked in Home theater

Sonos Connect not turning on AV receiver

Hi, I have an Intergra DRX-5.2 (works with sonos) with a sonos connect attached to the CD input. There is also several other speakers in the sonos system.  Recently the Connect has stopped switching ON the Integra. Sonos still plays through the receiver but i need to turn it on manually and select the CD input.All devices are hardwired. In the Works with Sonos settings menu of the Integra it lists connected device with the correct IP adres,Any suggestions

2
Mitchell Kivits
7 months ago
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HedvigContributor I
asked in Home theater

Speakers not grouping

Tried to play all speakers at the same time results in only 1 or 2 speakers playing. But when I try to play only 1 speaker, it works.Diagnostic: 1295710140

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Corry P
1 year ago
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ssoinContributor I
asked in Home theater

Sonos one SL has stopped working

Hi my sonos one SL has stopped receiving power, it less than 5 months old. It was using it as a part sonos arc system.

4
Airgetlam
2 years ago
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Janty72Contributor I
posted in Home theater

Sonos Arc doesnt ahow in App

I set up my nee Arc and had it up and running including setting up Spotify with it. Now when I open the IOS App it keeps asking me to set up your product again. My speaker is working with my TV but not showing in the IOS App. My iPhone is running IOS 14.4Ive a Linksys Velop system in my house connected through a Virgin routerPlease help!

2
J
2 years ago
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Henrik-NygrenContributor I
posted in Home theater

Surrounds (2xOnes) and Sub: Suddenly stopped working

I’ve had the same sound setup for three years now. One Playbase, one Sub(gen2) and two Ones(gen1) for surround. A few days ago I suddenly discovered that the surrounds and the sub no longer works with tv or music. They are connected to each other in the app (S1). But wont start playing anything. I’ve tried a lot of different scenarios from what I’ve read about in this forum and elsewhere. A few things i’ve tried:Reset the sub, and the two ones and add them again. But they still won’t work. Reset the whole setup with the Playbase, surrounds and sub to set ut up again, but it didn’t work. Reboot the router and all speakers and that didn’t solve the problem either.I can control them all in the app like for e.g. turn off status lights but I can’t control the sound at all. It’s like they’re all connected but just not sounding.Anyone who’s experienced the same issue?

3
Paul A
2 years ago
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darkkContributor I
posted in Home theater

[ITA] - Arc + Sub + Pro-ject

Salve,vorrei rifare l’impianto audio del mio salotto comprando una soundbar arc, il relativo sub e le 2 casse satelliti One. Vorrei inoltre comprare anche il giradischi pro-ject versione sonos. E’ possibile sfruttare l’impianto Home TV per sentire i dischi? se si in che modo?

3
G
1 year ago
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