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Have a brand new sonos arc and recently it has been popping and crackling frequently when playing music loud as wel as the base sounding very hallow. Diagnostic is:

1610518698

please help I don’t want to return.

I would first simply try trueplay-tuning the speaker to the room - if you have done that already, then try it again with the same, or a different, iOS device (always remove its case/cover) …and perhaps even try the speaker with trueplay switched off to see if the issues go away.

If the issue does persist, then contact Sonos Support with your diagnostic report references using this link:

https://support.sonos.com/s/contact

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