Home theater

Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions

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  • 25,332 Replies
Stanley_4
Stanley_4
solved this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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4651 Topics

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PiggyArcContributor I
posted in Home theater

i can't play dolby atmos when i watch movie

Hi there, i did everything to be able to listen to movie in atmos, i cant seem to be able to do it. I am able to listen to music in atmos but i cant with movies. I dod all the setup on the tv but i still cant. It always say Stereo Pcm. I am out of idea honestly.

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P
11 days ago
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duplextripodContributor I
posted in Home theater

Can't get proper surround sound with my projector

I am having trouble getting surround sound to work properly with my system. The system:PS5 for gaming, YouTube, streaming services like Netflix and Amazon PrimeBenQ TK700 4K Gaming projector - Supports eARC with Dolby Atmos & 7.1 pass throughSonos Beam gen 1 with 2 Sonos Ones as surrounds.PS5 is connected to projector with HDMI cable that came with PS5. I also have a new ARC compatible HDMI cable going from AUDIO RETURN output of the projector to my Beam.The Sonos system will play audio just fine but doesn’t seem like I am getting proper surround sound. Sometimes I hear what sounds like 2 channel audio coming from the system. And other times I don’t hear anything at all coming from the rears. Why is this? My Beam gen 1 is the only device that isn’t Dolby Atmos compatible. Will I solve the problem by upgrading to a gen 2 Beam? 

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6 months ago
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EdinLAContributor I
asked in Home theater

Era 300 clearance to ceiling

I want to use the 300’s as rear speakers in home theatre setup with Arc an Gen 3 sub. Rears must go on top of cabinetry with ample side spaces as suggested. My question relates to the sound quality resulting with only 12” above top of speaker as opposed to the recommended 24.” What are your opinions/experience with this situation. I hate to spend the big bucks if this will significantly reduce performance. Thanks for your input.    Ed

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E
9 months ago
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AdunnContributor I
posted in Home theater

loud frequent popping/cracking sonos arc

Have a brand new sonos arc and recently it has been popping and crackling frequently when playing music loud as wel as the base sounding very hallow. Diagnostic is:1610518698please help I don’t want to return.

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Ken_Griffiths
1 year ago
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bexinulContributor I
asked in Home theater

Speakers not synced when using optical to HDMI cable

Hello,When I’m using Sonos optical to hdmi converter on my Sonos Beam soundbar, there is a delay with my other speakers.This doesn’t happen if I’m using direct HDMI cable connection from my TV to the Beam, or when I’m streaming from the Sonos app, or over Airplay.My setup:Sonos Beam2x Ikea SymfoniskI’m using the converter to have another optical audio source as an input to the Sonos Beam.Could you please help me out?

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melvimbe
2 years ago
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ITCAvid Contributor I
asked in Home theater

ray sound bar

Hi brought myself a ray works straight out of the box via the optical cable . my question is I’ve added to my app it’s found it but for some reason it’s not visible on the app I’ve tried switching it off then on but it’s not there I wanted to link it up to other speakers .can you do this with the ray ? that’s my next question can 2 play ones connect when listening to tv or not ? 

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Ken_Griffiths
1 year ago
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TwestyContributor I
asked in Home theater

Sound breaking up when watching TV

I have a playbase, a sub and 2 play 1s as part of my tv setup. The sound keeps breaking up when I’m watching tv. This seems to be even worse when someone else is browsing the internet. I have internet speeds of 60mbps so can’t see why this should be happening. Any suggestions on what I can change to stop this?

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Corry P
8 months ago
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skoda9635Contributor I
asked in Home theater

Beam (Gen 2) + Ikea Symfonisk + Chromecast with Google TV + Hisense TV = No longer 5.1?

Hi,I own the set mentioned above (not sure about the model of a TV but I know it can support 5.1 and Atmos as well, the TV is pretty new-a year or two max three old). I had it working for the past year.Something probably changed in my setup and 5.1 no longer works correctly, when streaming Netflix, or using any other app with 5.1/Atmos. I don’t know what or why.When using not 5.1 apps, like YouTube, I used to be able to get all surrounds to play on the same volume as my main Beam, now I am not able to do it, even though I play with volumes and settings in the app.Now my surrounds make broken sound, similiar to what is supposed to play and it’s much quieter (like 90% queiter) than Beam.Surrounds work as supposed, when playing Xbox on the same TV (with 5.1 as well). TV set to pass through all the time, Google Chromecast as well. Something is off and I can’t find what.Many thanks for your help.

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4 months ago
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NgoziContributor I
asked in Home theater

Dolby Atmos

When watching Netflix dolby atmos it isn't showing just saying dolby digital 5.1

15
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6 months ago
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Magnolia1Contributor I
asked in Home theater

Sonos Arc+Sonos Amp+TV

I have a Sonos Arc attached to my Tv.  I purchased a Sonos Amp and Sonos Speakers, and installed the speakers in the ceiling in the same room as the TV.  I have been able to play music through the Arc and the Sonos Speakers (Amp) without any issue.  I have not been able to play the TV sound through the added Sonos Speakers attached to the Sonos Amp.  I thought I would be able to do this wireless just like playing music through the arc, but does not seem to work.  I am ok with using HDMI cable or whatever I need to do to make this work.  

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Ken_Griffiths
5 months ago
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af206Contributor I
posted in Home theater

Arc - Loud pops with Atmos on Xbox Series X

I’ve been enjoying my Sonos Arc and Sub with Xbox Series X for 28 months with awesome sound and no issues. This month, I upgraded to a new TV that supports Atmos, and added a pair of Era surrounds. Since enabling that, I hear frequent (daily) loud pops from my Arc. This happens while playing Atmos games; it hasn’t occurred while using streaming apps. After each pop, all audio is lost. Normal sound is restored after restarting the Xbox Series X and TV.Is this causing or risking damage to my equipment? How can I prevent this while still enjoying Atmos sound? 

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Corry P
5 months ago
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KevinnnnContributor I
posted in Home theater

SONOS Arc Optical to HDMI

Wanted to purchase the full package (unfortunately out of stock right now) with the Arc, Sub G3 and 2x One SL but I have an issue. My TV does not support eARC which means I cannot experience TrueHD Dolby Atmos. I saw that there is an Optical to HDMI adapter included with the Arc. Does this mean that I CAN experience TrueHD Dolby Atmos using this connector and not having a hassle with two remotes?

4
K
3 years ago
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Bobcat23Contributor I
posted in Home theater

Arc Bass Compression

Would love to hear some feedback from a sonos rep and other folks in the community on if their Sonos arc’s bass compresses at higher volume. Since I don’t have a subwoofer I like to have the arc EQ settings at +6 or +7 for music purposes and noticed that at high volumes the bass compresses and becomes very minimal. I spoke to a Sonos support rep who tested my arc with me and assured that my device was faulty and so I was sent a new one. After setting up the new one the same issue presents itself. Bass compression at volume 70 or above. I personally have no need to play anything above 70 but I’m not sure why Sonos would lie and say that shouldn’t happen when it’s happening yet again on my new arc. I’m still waiting for this soundbar to prove its value to me.

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3 years ago
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bobdebrugeContributor I
asked in Home theater

Sonos Beam vs Apple TV 4k vs Samsung 2021 TV - glitchy sound

Hi, I have an issue with my Sonos soundbar setup.I have a 2021 Samsung AU8000 TV, Sonos Beam Gen 2 (Sonos HDMI cable) and Apple TV 4K 2022 (connected via HDMI 2.1 cable).I have just upgraded from Apple TV 4K 2017 and I started having a strange sound issue with eARC, Pass-through and Dolby Atmos enabled. The sound is distorted - high pitched and out-of-sync.If I disable any of the mentioned options, it goes back to normal. Also, this applies only to content from ATV, all internal Samsung apps sound fine.I’ve upgraded my ATV HDMI cable (no change), updated Sonos to 15.10, re-adopted my Sonos System and tried myriad different options on the TV or ATV.So in conclusion, the only change was upgrading Apple TV from 2017 to 2022 model and the issue appeared.

4
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5 months ago
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Samsung QN85Contributor I
posted in Home theater

Samsung QN85 75" and Sonos Amp Hdmi port connection.

Has anyone had trouble connecting Samsunf QN85 to a Sonos Amp?I just upgraded from a Samsung Qled 70" to a Samsung 75" QN85. I tried connecting the same HDMI to my Sonos Amp but I am getting a message on the Samsung 75" tv "Your audio device is connected to a port that does not support ARC. Please connect your device to the HDMI3 (Arc) port." I ensured it was installed in hdmi 3 port. I followed all the protocols to activate arc through the menu and turned on CEC. I've factory reset it and turned on arc different ways. The screen recognizes the sonos amp hdmi but it flip flops between tv speakers and the sonos. It plays sound on the tv speakers but no sound on the sonos. The tv diagnostic recommended to switch hdmi cables so I did so. No change. And it continued to flip flop. I tested all the wires with an hdmi tester and they all passed. I bought a sonos beam to connect to the hdmi 3 and connected with no issues. It just wont connect to the Sonos amp. EXCEPT I connected a sonos optica

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Airgetlam
6 months ago
Geekboy
GeekboyContributor I
asked in Home theater

Atmos issue betwwen Beam 2 and LG Oled C7

My Beam 2 is only outputting as Stereo PCM and not Dolby Atmos. I’ve been through numerous discussions/instructions to find out why but drawing blanks. I have a PS5 and Sky Stream and have the Beam 2 in the HDMI arc (2) slot. My tv is an LG Oled55c7v.  Key settings - outputting to hdmi/optical set as auto and on. What am I doing wrong?

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Geekboy
11 months ago
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makeshiftwinContributor I
asked in Home theater

play 5 surround not working

Hello, I am having trouble with my play 5 speaker when I add it as a surround speaker with my playbar and sub. The play 5 works fine when unpaired and also works when it is added as a stereo pair. But when I add it as a surround speaker the speaker doesn’t output any sound. If I hit the physical volume buttons when paired in surround the volume of the other speakers change but not the speaker in question. The same thing occurs whether I’m using the TV or just the speakers themselves. I have tried factory resetting everything in the 5.1 system and re-adding them and also altering the Surround Audio settings within the Sonos app. Are there any other troubleshooting methods out there that I should try? I’ve been wracking my brain trying to figure this out for the past few days and can’t figure it out. One thing to note is that the speaker is a gen 2 play 5 that has a faulty wifi card but it is connected to the system via ethernet. Could this detail just inherently negate the surround soun

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9 months ago
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TequestarakContributor I
asked in Home theater

connect second sub - option is missing

Hi, it looks the option in my sonos app the "connect second Sub" is missing. It was there before. How is it possible to connect my second Sub if the option is not there in the app.

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6 months ago
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LucaelyContributor I
asked in Home theater

sonos arc e tv lg qned

Hii need an help. I can’t listen neither dolby plus neither dolby atmos with a new tv lg qned and Sonos arc. i’ve tried everything but the only Signal is stereo pcm. How can i do?

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1 year ago
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MichalTothContributor I
asked in Home theater

Living room setup with architectural speakers

Hello, I come for an advice - does this setup for TV sound system (Dolby Atmos) makes sense to you (incl. 2x Amp)? Would you change anything? Size of the room is 5x6m but it is part of huge room incl. kitchen and dining room on the right side (total of +- 75m2). In-walls and In-ceilings are already installed, the rest I can adjust.Thank you!! 

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Corry P
1 year ago
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bawwiContributor I
asked in Home theater

Network issues connecting sub (G2) to playbar

After updating to Sonos2, unbeknown to me until recently, my Sub had stopped working. Tried to reconnect it but having issues when I get to part of the process where you connect the device to a room/playbar. Have tried:Factory reset the Sub Sub connects fine to a temp network Checked my Wifi and wired network Moved as much RF interferring materials between the device and the APThe Sonos App (iOS) comes up with the following:“There was a problem with adding your Sub. Check the network connection and make sure your product is powered on.”I have logged a call, but I’m a little impatient.Any help would be appreciated.B

10
B
3 years ago
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PrzemekContributor I
asked in Home theater

Can I return both my Era 300 speakers after purchasing the 2nd one and finding out they do not work well together?

I’m very disappointed with the Era 300 as surround setup. I’ve just upgraded my theatre from Arc+Sub+2 Ones to 2 Era 300s and it’s underperforming due to central driver not firing in Era 300s. I’m going back to 2 Ones as surrounds as they provided a much better sound experience.  I bought both Era 300s at a local distributor’s store. I can easily return the speaker bought today, but I also want to return the one I bought several months ago, as I had bought it with the intention to upgrade my surrounds and now I found out they do not work as expected when paired together. 

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8 months ago
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SpiffyB13Contributor I
asked in Home theater

Sonos Won't Connect To App

I have a sonos beam and two sonos SLs that I am trying to connect to my Sonos App. Whenever I need to reset my wifi router they seem to lose connection to the app. I have tried repeatedly unplugging my router, then the speakers, and then plug back in my router then once the wifi is back up and running I will plug back my speakers. I have done the hard resets on the speakers as well. Sometimes I have luck connecting all of them and then I’m not able to set them up as a surround sound speaker. And then the next second none of the speakers are showing up in my app. Any help would be much appreciated!

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S
2 years ago
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altodelcerroContributor II
asked in Home theater

ESCUCHAR EL PROYECTOR POR BARRA BEAM2

HOLA BUENAS TARDES TENGO UN PROYECTOR EN EL TECHO DEL SALON A UNA DISTANCIA MAS O MENOS DE 7 METROS DE LA BARRA BEAM2 , PARA LA IMAGEN UTILIZO FIRE STICK 4K Y ME GUSTARIA SACAR EL SONIDO POR LA BARRA BEAM2 PERO NO SE ME OCURRE COMO HACERLO, NO SE SI TENDRE QUE PONER UN CABLE HDMI LARGO , PERO LA BARRA SOLO TIENE UN HDMI , O UTILIZAR UN HDMI INALAMBRICO , O NO SE QUE OPCIONES ME PODREIS RECOMENDAR,GRACIAS 

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7 months ago
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newjayluContributor I
asked in Home theater

Sonos Sub Gen 3 No Sound

I just bought a sonos Sub and I connected it to my exisitng sonos system. However there is no sounds coming out from my sub. I check my sonos app and I see sub is added to it. Can you please help me to solve this issue. i submitted a diagnostics and confirmation number is 111703259

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3 years ago
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