Home theater

Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions

  • 4,653 Topics
  • 25,357 Replies
Stanley_4
Stanley_4
solved this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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4653 Topics

O
octo22Contributor I
asked in Home theater

No audio from Beam after TV idle or after switching from Spotify to TV audio.

Hi all,I’ve been having issues for a while with Beam and my TV, namely that Beam refuses to play any audio after my TV has idled or been turned off via remote, or a lot of times when switching between Spotify and TV audio.My setup is a Hisense TV, connected to the Beam via HDMI Arc. TV audio output is set to HDMI etc.Initially the problem was that if I played Spotify through the beam and then tried to watch TV/Youtube etc, no audio would play, even after selecting TV audio in the app. It almost  always required a full power cycle of the TV and Speaker before it would work, pretty annoying but i lived with it for a while.I recently purchased a Chromecast with Google TV, which is now connected to my TV via HDMI.Audio works fine for all the usual chromecast apps, Youtube, netflix, Disney spotify etc, however if my TV goes idle (If nothing is playing for a couple hours etc), when i turn it back on the Beam does not output any audio, even if TV Audio is selected via the app, and requires a

3
Simon B
3 years ago
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DingoyContributor I
asked in Home theater

Sonos Beam dual voltage?

I recently bought a Sonos Beam at Costco and was wondering if this is Dual voltage (AC100-240V)? I travel and would like to be able to use this in Singapore where they use 220V. It would be great if someone actually bought this in the uS and brought it to either Europe or Asia also give some feedback.  Thanks

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D
3 years ago
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redaContributor I
asked in Home theater

Problem upgrading my TV setup

Hi, I’ve been owning a Playbase for a bit more than one year and I’ve just bought 2 SL Ones to augment the sound experience for my TV.The Playbase has been set up with the previous version of the app, but the new SL Ones have been set up with the new S2 app. I want all these speakers to be configured in the same room but for some reason it is impossible for me to see the Playbase in the new S2 app. When I try to set-up new product, it just never shows up. When I open the old app, it just direct me to the new app, so I’ve kinda lost any ability to control my Playbase, even though it still shows up in AirPlay.Any thoughts?Thanks

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controlav
3 years ago
A
ajibarraContributor I
posted in Home theater

Samsung + Arc + eARC issue

Hi, As many other people I am having issues with a Samsung TV and Arc setup. Everyday sounds is cutting out until I restart the Arc (which should have a way to restart from Sonos app instead of unplug and plug the power cord) I have a Samsung Q959TS with software 1403 and I have submitted diagnostic under 1445706949. I bought both TV and Arc 2 months ago and I have regret that from day one.  Please let me know if you find something in diagnostics or if there is anything I can do thank you

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Rowena B.
3 years ago
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MadgerocksContributor II
asked in Home theater

Issue with Play 1's when set up as surround sound with Playbar and Subwoofer

My two play ones have been working fine but recently stopped. I’ve reset  as individuals and then  a stereo pair and work fine but as soon as add them as a surround sound they stop working (no sound) and the revert to the green blinking lights. Can anyone offer any advice.

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M
3 years ago
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Donsy bearContributor I
posted in Home theater

Nightmare setup and sound dropout with Sonos arc surround sound

We have spent hours setting up and troubleshooting newly acquired arc, 2 x play 1sl and sub.   The sound is constantly skipping jumping etc. Have tried new hdmi cables to no avail.  Today the back speakers have stopped working, again looking at lots of articles but not any real solutions.  Question - why is this so complicated Sonos you really need so make this easier as the user experience is dire.  I a, at the point where I think this needds to go back as I am past caring with trying to resolve.  I have spent a fortune and am listening to my tv through these tv speakers which is insane. Please someone can you help

3
D
3 years ago
Skellionz
SkellionzContributor I
posted in Home theater

LPCM update sound drop out?

Since this update dropped ive started having random sound drop outs, this happens randomly and i wouldnt say frequently maybe a couple of times in an hour and its only for a fraction of a second but its very frustrating. I can only assume its due to the lpcm update as when i listen to anything from an atmos or digital source it doesnt happen. Was wondering if anyone else had had this or if it were just me. Using through shield and xbox series xIm using the arc with an arcana, but as it had no problems before this update i can only guess its this.

3
Rowena B.
3 years ago
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ademarco6Contributor I
asked in Home theater

Google Nest Wifi and Sonos compatability

I have an Arc, Sub, and (2) Ones that I just purchased and they won’t connect to my Nest mesh WiFi. I can only see one device and I have to unplug it to see another device. I bought a Boost yesterday and not sure how that can be added as I tried to plug it into my router by Ethernet and by having the Ethernet cable disconnected. The app doesn’t detect the Boost. Please let me know if I can solve this issue or should return the Sub, (2) Ones and the Boost. I like the Arc, but would prefer to have a surround sound experience. Thanks!

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Rowena B.
3 years ago
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smh0410Contributor I
asked in Home theater

Sub Cutting In and out

Diagnostics- 315833212 Up until recently everything was working fine. Nothing has changed in the system or surrounding devices. The sub cutting in and out during 5.1, surrounds still playing though.  I’ve hardwired the playbar, and that didn’t seem to help. I’ve also restarted the router which reduces how often it happens, but it still occurs.There are no 5ghz items within 10 feet of the playbar except for the WiFi range extender which is running on a different channel than sonos net.  Any thoughts?

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Paul A
3 years ago
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Asa UrbanoContributor I
asked in Home theater

My sonos sub is not playing music while connected to my beam.

Hi All, I connected a new Sonos Sub to the beam in my room and the sync went well until I turned on the sub from my app. The buffer is not playing any music, any idea why? Is it related to a defect on the product or my wifi connection?Any help is greatly appreciated. 

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Simon B
3 years ago
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RGSContributor I
posted in Home theater

HDMI ARC port already in use

I am trying to set up a Sonos Beam.  My Panasonic TV has three HDMI ports.  Only one is an HDMI-ARC port and that is already in use by my DirectTV cable box.  Apparently the other two ports do not work with Beam.  I keep getting the message that “CED not connected”.  The CEC on my TV is enabled.  Can anyone help?If i need to use the “optical audio adapter”, then where do I plug that in?any help would be greatly appreciated.  SONOs online instructions are weak, at best, for a neophyte trying to set up his first soundbar.

3
controlav
3 years ago
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Handy1Contributor I
asked in Home theater

Sonos Arc loses connection to Samsung TV

Hi there,      My New Sonos ARC is losing connection to my Samsung tv every time I turn off the tv, to reconnect i need to unplug the tv and replug then the ARC finds the connection again, nothing else I plug into the hdmi ports on the tv has this problem. Is this a known problem and is there an update or fix I can use.Thanks.

3
R
3 years ago
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Lord SpeakerContributor I
posted in Home theater

Can’t add speakers to Arc setup

Hi allI’m praying that you guys can help me out, as I’m at my wits’ end here.Trying to setup a new Arc/One SL/Sub system.Even just adding the Arc doesn’t seem to come without its issues. The S2 app prompts me to Connect to TV - in this case, an LG CX. I’m hooked up to the eArc input. Connection will fail in the app, which informs me that something is interfering with the HDMI connection. I’ve removed all other devices, yet this persists. However, the TV settings still allow me to select Passthrough and eArc, and the bar does appear to work okay. So I’m more just curious if this is expected behaviour, or should the app still be reporting a successful connection?The far bigger issue, is that I simply cannot add my additional speakers to the Arc afterwards.Every speaker is powered, with a flashing green LED, and they’re showing up as ready to be connected in the app. I’ve tried with and without SonosNet. It can see them, it knows they’re there, but it can’t talk to them or form a handshak

3
N
3 years ago
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DuncBContributor I
posted in Home theater

No HDMI ARC or Optical connection on TV

Hi, anyone know how I can connect my Beam to an old Sony TV with no HDMI ARC or Optical connections? Thanks 

3
controlav
3 years ago
e1035116
e1035116Contributor I
posted in Home theater

Sony A9G Sound Set-Up with Sonos Playbase & Comcast xFinity x1 Cable Box

Purchased a new 65” Sony Bravia A9G Master Series…….and I am trying to integrate it with:Comast Xfinity X1 Cable Box + Remote Sonos Playbase with Digital Optical Sound CableFirst off, it is a maddening dumpster fire of an effort to understand how to get the Playbase and the Sony TV audio volume to work together either with the Sony remote or the Comcast remote.The main issue is how to please my demanding wife  who is roasting me daily (475 degrees until crispy) who wants a single remote to control both audio and cable box that is fully synchronized. I don’t how I did it, but I got the Sony remote to control everything on the Comcast cable box EXCEPT for the Sonos Playbase volume. Numerous attempts to pair the Sony remote for Sony TV volume control to the Sonos Playbase failed; however, was able to pair the Comcast remote to the Sonos Playbase. In this scenario, demanding wife has to use two remotes. The volume up/down is with the Comcast remote does not seem to track properly, so you c

3
e1035116
3 years ago
M
mi.brankovaContributor I
asked in Home theater

Surrounds speakers randomly increase volume when playing Atmos

I have submitted 2 diagnostics - 839597077 and 696830721 after the issue happened.More background on the issue - i’m running a sonos arc surround setup with hdfury arcana to split earc from appletv4k and pass it to the sonos arc.Whenever I’m watching dolby Atmos content on Netflix - the witcher, hunting of bly manor - I’m getting random increases by 20-30% for 2-3 seconds in the volume of the surronds(One SLs).When I’m watching Apple+ Atmos content, I havent observed the issue. My sonos app displays that I’m getting Dolby Atmos sound Can someone fix my title? - seems i cant edit it from my phone that i’m using to submit this question 

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AjTrek1
3 years ago
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CeldrigContributor I
asked in Home theater

Sonos One SL won't connect to the app (WiFi)

I’ve recently tried to install my first Sonos System consisting of two Sonos One SL controlled by the latest version of new Sonos app on IOS. The guide i used:(https://en.community.sonos.com/setting-up-sonos-228990/setting-up-a-sonos-system-and-can-t-connect-to-sonos-6846488)The Problem:Everything went fine besides connecting both devices to the wifi. After connecting them they won’t appear in the app but they receive a IP and can be cleary seen in the Router.Using a stable LAN connection works without a problem. No special network components used besides a Repeater which works fine for other devices 

3
Rowena B.
3 years ago
I
iceliasContributor I
posted in Home theater

Sonic Beam - Setup

Good evening, today I received my first Sonos product. I opted for the BEAM to replace my broken Samsung Sound bar.I’m having an issue setting up the device. My goal is to connect it to my Samsung UE55KS9000T TV. My old Samsung Sound bar connected through Bluetooth, I presume I can do the same with the BEAM.I unboxed the BEAM and was surprise that it didn’t come with a remote control :). I connected it to the mains with an ethernet cable to my BT Smart Hub 2 router. I then installed the Sonos 2 App on my iPhone and created a Sonos Account. It found my BEAM (with the correct serial number). It then ask me to press the button on the BEAM, then the set-up process began. After 30secs is fails with a message ‘The connection to your Beam was lost. Make sure Beam is powered on” The BEAM is powered and this message happens everytime. I’ve even installed the App on my iPAD just in case my iPhone was dropping wifi signal, I get the same message.I’ve also connected the HDMI cable from the BEAM to

3
I
3 years ago
S
StinsonddogAvid Contributor I
posted in Home theater

Playbar Setup - connect to Sonos named wifi first?

I have Sonos in four rooms in my house so I am quite familiar with the workings.  I went to a friends last night and they have a Playbar that they purchased with the house.  We struggled to get S2 to find it.  I finally realized that his phone needed to be a  SONOS named SSID that I suppose the Playbar has to connect to his wifi.  I don’t recall that with any of my newer products, and I can’t find ANY mention of it here on the support pages or in the community.  Just in case we need to troubleshoot again for example if we change his wifi SSID, is this normal and where is the Sonos documentation on it?   Thank you.  Michael

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J
3 years ago
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nycmusicloverContributor I
asked in Home theater

Issue setting up Beam with older Pioneer TV - pdp5080

hi! I’m trying to set up my Bean with my Pioneer PDP5080.  Unfortunately, my TV is 7 years old and doesn’t have an Arc input and the optical out is only for Dolby Digital and I was told by Pioneer it wasn’t meant to be compatible with a soundbar.  Is there any work-around here? Basically i was told by Sonos I can get a refund with no other solution.  I was really excited for my Beam to have some better sound quality for my TV but also to use it as a speaker for music. I also have an appleTV 4k -not sure if that matters or not. 

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Airgetlam
3 years ago
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staypuffstedmanContributor I
asked in Home theater

Can I connect a peloton bike to a Playbar

I have a Sonos Playbar approx 3 years old, is it possible to connect this to a peleton bike?

3
L
3 years ago
A
adamsendekContributor I
asked in Home theater

Beam for TV + My Existing Play:1s and Sub (Connect:Amp)

I’m looking to have sound from my Samsung Frame TV play through my existing Sonos network of speakers (a paired set of Play 1’s and a subwoofer that I’ve got connected through a Connect:Amp). If I get a Beam and have it connected to my TV - can I have it also ‘grouped’ with my existing ‘Family Room’ group (Play 1s + Sub)?

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Airgetlam
3 years ago
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gjs1980Contributor I
asked in Home theater

Sonos Arc with one Sonos One speaker?

I have the Sonos Arc and one (1) Sonos One speaker. Is it possible to pair the two so that the Arc plays music along with the Sonos One? Right now only the Sonos One will play music through the Sonos app

3
Mark P
3 years ago
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Davidc101Contributor I
asked in Home theater

everyday unable to connect to sonos.

Everyday now after about a month of perfect use my arc and sub now are unable to connect to Sonos on the app so I now have some very expensive paper weights  im very close to just selling them as this is so frustrating any help would be much appreciated I’ve reset both the sub and arc and they connected straight away,then I’ve come home from work put the tv on and you can tell there not working, check the app and it’s unable to connect to Sonos  please help   

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Simon B
3 years ago
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Gstar1000Contributor I
asked in Home theater

sonos arc and lg cx (2020) no dolby Atmos

I cannot get Dolby Atmos on my Arc when watching Netflix ( it’s on my LG cx 2020 model year) I have all the necessary requirements and when  I play through the tv speakers I also see the Atmos icon on the screen, this dissapears when I attach the Arc. I’ve tried enabling the eArc toggle in additional settings, makes no difference. The arc was set up using the v2 Sonos app . In fact all streamed content is broadcast in 2.0 when I check on the Sonos app.

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G
3 years ago
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