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Madgerocks
Contributor II
October 18, 2020
Question

Issue with Play 1's when set up as surround sound with Playbar and Subwoofer

My two play ones have been working fine but recently stopped. I’ve reset  as individuals and then  a stereo pair and work fine but as soon as add them as a surround sound they stop working (no sound) and the revert to the green blinking lights. Can anyone offer any advice.

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3 replies

John B
October 18, 2020

Hi.  Is your Playbar connected to your network wirelessly or by Ethernet cable?

One thing you might try is to power off your router and Sonos speakers.  Power the router back on and let it come fully back.  Then power on any Sonos speakers that are wired (if any), then Playbar, then other Sonos.

    Airgetlam
    Airgetlam
    October 18, 2020

    In addition, it might be worth turning the off the WiFi in the room’s settings, then turning it back on, since the surrounds connect to the PLAYBAR via WiFi, and not your own WiFi signal. Toggling those settings might help, in case there’s an issue in the software. 

    Bruce
    MadgerocksAuthor
    Contributor II
    October 18, 2020

    Thanks both. None of that worked so looks like I'll need to contact Sonos directly 🙄😏

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