Hi,
I’ve recently gotten a Beam (Gen 2). At first, touch controls were working just fine, but since a couple of days they’ve stopped working.
I’ve checked the settings in the app, toggling touch controlls off/on doesn’t do anything.
I read through the forum here, and some suggested a factory reset, which I did, but did not help either.
I made a diagnostic, 43670915. Is there anyone that can help me with this issue? :D
Kind regards
Best answer by James L.
Hi
Thanks for reaching out and providing the diagnostic.
Taking a look at the logs, it does, unfortunately, appear that your Beam has a hardware fault with the touch controller. Please get in contact with our customer care team to explore the options available to you 
To expedite troubleshooting, you should let the agent know that I have sent you there, and they can reach out to me for clarification if needed.
Have you tried powering the Beam off and on again?
Yeah, I’ve even left it off for half a day just to make sure.
+17Hi
Thanks for reaching out and providing the diagnostic.
Taking a look at the logs, it does, unfortunately, appear that your Beam has a hardware fault with the touch controller. Please get in contact with our customer care team to explore the options available to you
To expedite troubleshooting, you should let the agent know that I have sent you there, and they can reach out to me for clarification if needed.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.