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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

  • 6,344 Topics
  • 32,490 Replies
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GuitarSuperstar
answered this question

Home Theater Speaker Layouts

You can only add two surround speakers to a Sonos home theater setup. I would use the Era 300s as surrounds with the Arc and use the One SLs...
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GuitarSuperstar
answered this question

Maximum amount of speakers supported in a surround sound setup for Home...

You can add up to two Subs (one must be a Gen 3) and two surround speakers to a Sonos home theater setup. So if you want to use the Era 300s...
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6344 Topics
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Daro6825Contributor I
asked in Home theater
sonos arc and lg smart tv - keeps reverting to internal speaker

I have followed The instructions noted below. In the Sonos app when I ran TV set up, it would not run. The Sonos arc connected to the TV.  However, when the tv is shut off, it reverts to the internal speaker.here are the steps I followedDisconnect everything from the TV including the Arc and unplug the TV and Arc from power for a couple of minutes. Then plug everything back in but keep everything disconnected. Enable Simplink on your TV, then run TV Setup in the Sonos app under the Arc’s settings. When the app instructs you to, connect the Arc to the TV’s HDMI ARC port using the Sonos-supplied HDMI cable. When the Arc has been successfully connected, connect any other device to the TV.is there another more reliable way to connect the sinks arc to the tv? Bluetooth? Optical?

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7 months ago
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dreneerContributor I
asked in Home theater
soundbar gen 1 connect to toku tv

Just bought a new Hisense Roku tv and I have a Sonys soundbar gen 1 - cannot get them connected via the eARC connection.  Tried the optical adapter, tv still does not see the CEC device and does not connect.  any ideas? 

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7 months ago
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DraziwContributor I
posted in Home theater
resetting sonos ray soundbar

I can’t reset my sonos ray soundbar 

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7 months ago
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GatobritContributor I
asked in Home theater
Dolby Atmos indication

Hi,         I have had an Arc for a while. I recently purchased the LG Oled G3. I also have an AppleTv. When I connect the Apple TV to the TV and play a Dolby Vision & Atmos movie and check the Sonos app, look at the Arc all I see is HDMI.  I this correct? How can I see if the Arc is receiving an Atmos signal?  Thanks,John

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7 months ago
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ThomasSteinContributor I
asked in Home theater
trueplay

Can I trueplay arc, sub and rear surrounds via Amp, if the rear speakers are not Sonos?

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7 months ago
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scottbunceContributor I
asked in Home theater
Playbar Apple TV Toshiba TV

I have a Toshiba CT-8555 TV, Sonos Playbar 1, Apple TV 4K. Playbar connected via optical cable. Apple TV connected to TV via HDMI. I cannot set up my TV remote with the sonos app, it does not recognise it. I have reset the playbar, i have followed the steps suggested - change batteries in remote, turn off the tv etc etc. I can only control the volume of the sonos through the sonos app, not through my apple tv remote, which is the goal. I have the same set up in a different room but with a Sony TV and it all works fine. I am fed up! Please help. I want to control the sound through the playbar with my apple remote!!!  

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7 months ago
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vsharanContributor I
asked in Home theater
Era 100 and Playbar connectivity

Is there any way I can connect my Playbar to Era 100?

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jgatie
7 months ago
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AlrantelContributor I
posted in Home theater
how to tune sonos around new app bug

Amazing that Sonos tech support has no clue how to tune the system since the new app was released with a bug that causes it to freeze when you hit Continue to start the tones. Here’s what works until they get around to fixing it which should have been found BEFORE releasing the “upgrade”. Change the source to a music app from your TV. I used Spotify. While a song is playing go to the Tuning and launch it to retune. When you rotate the phone (using latest iOS here) this time when you hit Continue it should work. Rebooting phone as Sonos is telling everyone is a waste of time. Hope this helps!

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7 months ago
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BonleighContributor I
asked in Home theater
sonos beam wont play Tv or music

My Sonos beam has been working for years and suddenly quit.I have checked all the cables, unplugged and rebooted my router and the beam.Sometimes I can get it working for a few minutes but then it drops out again.It still shows up in my app and says it has a strong wifi connection. But it won’t connect to the TV or music. I get “can’t connect now, try again later” message when trying to group the speaker with my others.I’m not sure what to do at this point, any suggestions? 

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7 months ago
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MArkusAThomeContributor I
asked in Home theater
problem mit registrierung

 

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Jamie A
7 months ago
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drjayyoContributor I
asked in Home theater
im starting to hate you SONOS!!! I bought the PORT and it sucks!

wtaf sonos!  youre starting to remind me of apple, that whole ‘holier than thou” crap… that’s why i quit them and their ‘you can only charge with approved cables” attitude.  so i have the beam , 2x sl ones, the sub gen3 , and recently spent too much on the port.  it receives my mixer and two technics sl1200 mk2’s.  your think that they could just incorpoarate BT connection but..no! and the new app as just ruined my sat night gathering- how the f...k do i now find my port-line in- turntable on my sources?   and morgan freemans voice is soooo annoying.  wtaf sonos!  the new app is worse than the last which was pretty crap anyhow.   the sound keeps dropping out as well.  the tv line in is all i need as well as my turntables and my mixer/preamp through the port.. and “YES” i want to hear the TV and am SURE  ya bloody muppets.  FIX THIS OR I WILL RUBBISH the brand. 

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7 months ago
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MG18Contributor I
asked in Home theater
Sonos Beam doesn't connect since new app launch

Have rebooted, unplugged and still can’t figure out how to get the Beam working predictably since new app was rolled out. I don’t even see the TV (line in) icon - it comes and goes.Diagnostic sent in. at least 20 min on hold to talk to someone and had to hang up to take another call.I have Connect, Plays, Arc - and haven’t even touched those issues yet. Beam is where I watch tv the most.

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7 months ago
Ayoelemide
AyoelemideContributor I
asked in Home theater
Trueplay Tuning

I have a beam gen 2 and I tried to use true play but it’s not tuning on my iphone15 pro.  Any idea if it’s a phone issue or a software issue? 

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Ayoelemide
7 months ago
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Scankball69Contributor I
asked in Home theater
SPDIF setting on TV. How do i change it?

What is SPDIF setting for tv and how do I change it?

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Airgetlam
7 months ago
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PlatttboyContributor I
posted in Home theater
Surround sound issues

A quick question,I have a Sonos arc, sub gen 3, and also x2 era speakers used as a cinema surround system.iv noticed when watching the Gladiator film on a 4k Blu-ray Disc the sound format says DCM 5.1. But Iv noticed and compared that the surround sound doesn’t come through the era 300. but when I played the same film  on Netflix on the same player the sound format comes through as Dolby digital plus 5.1. And the surround sound works great. iv tested a few blurays and the surround sound works fine, but I wondered why does the 4k blue ray disc have a different sound format and doesn’t work as good as a bluray or through Netflix???  can anybody help. 

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7 months ago
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PlatttboyContributor I
asked in Home theater
surround

Dear Sonos users.i have a new arc and sub plus 2 era 300 speakers and have set as a surround sound system. It sounds great andhave tested a few blu rays and works great. The questioni have or I have noticed,when I play the gladiator film On Netflix the sound comes up with Dolby digital plus 5.1 but when  I  play the same film as a 4k blu ray it comes up with PCM 5.1 and the surround feature doesn’t seem to come through the rear era300. can anyone explain why??, and is their a way or any setting I can do to help 

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7 months ago
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Joe coolContributor I
asked in Home theater
true play

Buenas tardes, tengo un Sonos Arc y no puedo realizar el ajuste True Play con mi iPad 6a generación. Moderator Edit: Google Translate-Good afternoon, I have a Sonos Arc and I cannot perform the True Play setting with my iPad 6th generation.

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7 months ago
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BobHessContributor I
asked in Home theater
Speakers cut in and out

speakers, hardwired sound bar and bluetooth speakers, cuts out for a few seconds randoms when watching cable and streaming tv. 

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7 months ago
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attacama40Headliner I
asked in Home theater
An Opportunity add new Sonos for PS5 & Xbox Games Room - Design Advice very Welcome

Afternoon all,Over the course of many years we have developed a very nice wall to wall Sonos house. But one room I could never justify (or afford) to kit out was the kids gaming room. Sounds upscale, it was of course a spare room. :-) …. but it kept them (and their friends) out of trouble and managed.Now however, kids have left home (and took S1 Sonos gear to set up home), we are just shutting down the old room and adding the gaming thing to my home office for Grand kids!!!! Feel old.Anyway I get the excuse to complete the Sonos install and could use your advice for the best Sonos setup to build in that will work nice with PS5 and Xbox or indeed I guess PC gaming etc.We are at that install point (after projector screen, consoles, network etc) that needs sound adding. Holes in plaster and floors up time.I’d be very grateful to get practical advice what to do and indeed what to avoid. I’m thinking about a large sound bar I can fit at lower level below the bottom of the projection screen.

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7 months ago
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SumeetnaikContributor I
asked in Home theater
retuning

I’m unable to complete retuning on arc. The app is giving error message after calibration phase is over. Also I’m unable to use Alexa though the speakers are registered on Alexa app

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7 months ago
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MCindahouzContributor I
asked in Home theater
Sonos Beam 2 disconnects from Samsung TV

I just bought a Sonos Beam 2 and the sounds is great but whenever my Samsung TV goes off for a few hours the TV reverts to TV sound and only reconnects if I unplug the TV or the Sonos.  This is overly burdensome and I am thinking I am going to return the Beam sadly.   Does anybody have any other things i can try.  My TV does not have any new software updates. Also does anybody know if this is a unique Sonos issue or do other soundbars solve this issue with EARC dropout.

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7 months ago
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DasNinchenContributor I
asked in Home theater
Probleme bei abschließender konfigierung von Ray

Hallo, seit gestern sind wir in Besitz der Ray Box von Sonos. Diese soll mit dem Fernseher gekoppelt werden. Beim registrieren von Ray in der Sonos App, werde ich leider  raus geschmissen sobald ich auf „hinzufügen“ klicke. Kann mir leider nicht erklären wieso. Ohne das die Box nicht in der App registriert ist, kann ich die Box wahrscheinlich auch nicht mit dem Fernseher verbinden?  Moderator edit:Google Translate-Hello, since yesterday we have owned the Ray Box from Sonos. This should be paired with the television. Unfortunately, when registering Ray in the Sonos app, I am kicked out as soon as I click on “add”. Unfortunately I can't explain why. Without the box not being registered in the app, I probably won't be able to connect the box to the TV?

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7 months ago
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AcardshortEnthusiast II
posted in Home theater
Sound cutting out

Suddenly today the sound on my beam gen 2 cuts out whenever i adjust the tv volume. Its really annoying. Is this yet another issue with the new app?

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UKMedia
7 months ago
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Mr_MContributor I
asked in Home theater
cant sign in to the app or connect to my speakers

I have had to reset my arc and wifi sub as we changed internet service providers and my devices could no longer interact with the system. I could only reset the speakers and add them to my new system on the new network. Now I have 2 systems with each the speaker and the sub on their own system. And now when I try to connect to either of them, the app states I need to login as the system owner, however either myself or my wife have never had another Sonos account.  what can I do??

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7 months ago
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dipzhitContributor II
asked in Home theater
Lost sound output on Sonos connected to android TV (projector) via HDMI ARC after ios app update

I have a Sonos home theater system setup with my android TV projector that includes a Beam, One, One SL and Sub mini.  Everything is working fine until I updated to the current iOS app ver. 80.00.08.  After the update, I lost sound output on my Sonos system only when I’m using the Android TV. The android TV still shows that Sonos is connected via HDMI ARC, yet no sound at all. I can adjust the volume slider, which normally adjusts the volume on Sonos. Other connected services, e.g., SoundCloud, Pandora, etc. are not affected, however.   

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7 months ago
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