Home theater

After the update to build80.12.04-release+20241114.cfc873cThen “The Big Bang Theory” show on Max has no sound on the bean. (1Gen)Other apps and other show on Max has no problems.The TV Sony Bravia can play TBBT show fine.I have a Beam 1.gen connected with HDMI and two One SL in the back.Can anyone  reproduce this problem? 

My Sub crackles loudly when watching parts of shows that have explosions/gunfight scenes. I have unplugged and reset it. Have reintroduced it to my sound bar. Still get this loud crackle or feedback when scene in show is an action scene.

The arc ultra is paired with 2 era 300s and sub gen 3 and so far is better in every aspect to the arc with the exception of use for gaming. Some voices are quiter, volume is also not as loud having to turn it up much higher than with the arc. The bass is noticeably lower, this was done with trueplay. Switched back to the arc and none of this is existent. Anyone have a fix for this? 

this is my floor plan  I currently have an arc (green) in front of my tv. 2 Sonos One speakers as surrounds (yellow)1 sub gen 3 (blue)would I be fine to upgrade to the era 300 even with the open concept left side surround or would I be better to upgrade to era 100

I wish to use a Sonos Ray simply as an external speaker for a TV via the optical input.  I have only a public network available and can connect my windows 10 PC to the Sonos device as it is listed in the available network devices.  My Norton smart firewall is disabledThe Sonos app cannot connect to the Ray and I get the “Try Again” message.Suggestions are welcome and have considered that this unit is not appropriate for this situation.  It must tolerate occasional loss of power without any computer intervention to recover.I did change the TV to send audio to the optical output but the Sonos does not decode it in the absence of the setup process.Thank you,Mike

Hey, I own a Beam (Gen 2) and a Sub Mini that are connected via HDMI ARC to my LG TV (43UR80006LJ) and tackled a problem lately that I hope you can shed some light on. I stream most of my media through my PC via a server that is connected to an app named ‘Emby’.While using the SONOS app, I almost always check the type of the audio format, and it works great, but on specific occasions I get the Stereo PCM mark. This happens only when streaming movies or TV shows that have image-based subtitles (PGS\ASS) through the TV Emby app.I use only EAC3 audio tracks in my Emby library, and whenever I enable the subtitles, I see the PCM mark.Needless to say, this causes a drastic decrease in the quality of audio.I’ve tried to ask if it’s a problem from the Emby client’s side, but it turns out that the audio file is a direct copy of the original EAC3 2.0 and should show the Dolby Digital Plus 2.0 mark instead, but it does not. At the moment I’m having difficulties tracking where this problem comes f

I had to reset my play bar because it wasn’t working and need help getting it back 

On the second day of purchasing the Beam Gen 2 (November 2022) we experienced the machine gun/jackhammer blast of INSANITY AT FULL VOLUME. Needless to say this scared the $%&@ out of us, the kids, and the cat. This happened two times, while streaming Apple Music and streaming Netflix. Comfort and confidence is diminished with this product.  I contacted support and they are sending a replacement right away.  A few technical details of our setup:Samsung Frame 43” TV AppleTV 4K Surround with two Play: 5 HDMI eARC connection

Such a simple connection to eArc HDMI on LG tv,  Started setting up on App….keep getting ERROR 1,000 as It asks to register product. won’t recognize the soundbar at all, my home interent notification tells me SONOS is connected to home wifi….…so app is useless to me but biggest issue is when I turn on TV, the sound(which is good when it finally kicks in) takes approx 2 minutes to work thru the soundbar. I’ve been on multiple sites looking for fix...tried so much...so second day of having it , I am returning in 2 days unless someone has a solution??

Where should I put my new era 300s? Open to wall mounting too

Good day team, I would appreciate your help today. I did the Quick Tune (Iphone ). The Height effects are there with Atmos only of course. Settings: Height +7, Treble +2, Bass -6, Loudness on. Speech Enhancement Low. However I do notice the voices are too low and the explosions or action scenes are too high and I keep changing volumes. I usually use it between 18-28 tops for Atmos. For regular 2.0 or 5.1 I have to increase to 50-60. I have notices the Arc does not Upmix the sound like me former JBL 9.1 did.

Hello, I have a sonos beam. After update app on my Android smartphone I was not able to connect to my beam. I decided to reset my beam too. Unfortunatly my beam can't connect to wifi anymore. I try another wifi, I try with another smartphone, I try only with 2,4GHz wifi but nothing resolved thé probleme. When I try to set UP, the app can see my beam but, I Can see all the wireless network arround but when I put the password, no matter the wifi I choose, beam can't connect eather with RJ45. Any idea ?

My Sonos Beam will not connect to my new Samsung Frame TV. I’ve gone through the in-app setup and repeatedly get the “TV Speakers not connected.” error. To troubleshoot so far I have:disconnect and reconnect Beam to TV disconnect and unplug TV and Beam from power for 10 minutes then connect back to power and follow app instructions  factory reset Beamplease help!!

I have the Arc and 2 One's.   Could I add 2 new Era 100s to the Arc with the 2 One's?

I use a Sony Bravia 9 with Sonos ARC, 2 Era 100 and a SUB - so far so good. Problem starts, whenever I connect any other device to Bravia’s HDMI ports, Playstation, Apple TV, TV-Box, Marantz Amp etc.). Only if all other HDMI ports are unplugged, the TV recognizes the ARC, otherwise Bravia switches to internal speakers and will not allow to use ARC again, until everything else is plugged out. If so it automatically switches back to ARCAny ideas?

I am looking to convert my 5.1 architectural system to Sonos. I have high quality built in front and rear speakers.  My Google TV is mounted over a fireplace. The speakers for in the in wall speakers terminate in a closet in an adjoining room.  I would like to add Arc Ultra for Center channel, two Sonos amps one each for front and rear speakers, and Sonos sub.  If I connect the Sonos Arc to the HDMI ARC on the TV will that suffice to get the processed signals to the Sonos Amps as well?  Do any of these require an internet cable? -I have that available as a wired option.  Thanks!

Bonjour,  j ai 1 playbar et 2 play 3 associés.Peut on associer en plus des sonos one pour faire du 7.1 ?Cdt

Hello All, I am trying to connect my Sonos Ray to Samsung 55 inch  DU6900 TV which does not have optical port. Is there a converter which will convert from optical to HDMI earc port? currently the Sonos ray and the TV are not communicating and the TV does not detect the sonos ray. thank you kuntal pathak.

Just bought the Ray speaker but no output sound despite the status lights saying all is okay. Any tips would be appreciated. Restart maybe? Thanks, Alan

I have a Beam Gen2 and a pair of Threes as rear speakers.If I want to take sound output from my PC to my tv.How do I watch the pc output and put the sound through Sonos?

Are there any brackets to mount Arc Ultra under the TV?

Hi there is there is there a way I can control my Sonos soundbar too any remote control I’ve misplaced mine and now I can only use turn it up and down from the speaker itself is there a fix for this thanks ? Any help would be great 

I have 2 sonos ones in my kitchen (directly behind my living room) and would like to setup as rear surround sound. Currently, I have 2 different Sonos setups, the "Living Room" which includes a Sonos Arc and Sonos Sub, and my "Kitchen" which includes 2 Sonos Ones. When I go into the App and try to add the Sonos Ones as rear surround speakers by selecting “Set up surrounds”, it doesn't recognize the Ones and states, "Two compatible Sonos speakers are required to add surrounds". All speakers are connected to my Wi-Fi. What am I doing wrong, and how do I get the Sonos app to recognize the Sonos Ones as surround speakers?  Thank you

Hi all, I have owned for a few years now a pair on One SL and a Beam and they have been fairly good when set up as a home theatre. I recently picked up a pair of Era 100s to add to system. Can this be done and if so how? I have tried through the app and it seems I can only either have the Era 100 pair as surrounds or the pair of One SL but not both. Please help.

how can I resolve this issue ? App tells me to finish the setup and when I click on it, it says not registered, when I start registration process I get this error.