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Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions

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  • 28,642 Replies
Stanley_4
Stanley_4
answered this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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5586 Topics
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PipeCLContributor I
asked in Home theater
Problem with sonos beam gen 2 and tv q70t samsung

Hi, what's up? I have a TV Samsung q70t and a soundbar Sonos Beam Gen 2. I have a problem playing content Dolby atmos (Netflix, Amazon, HBO), the sound cuts out every 10 to 15 minutes, less than a second. Does anyone know how to fix this problem?

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P
6 months ago
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everdugocContributor I
posted in Home theater
LG OLED C1 + Sonos Beam

Hi everyone.I have an issue each time when I turn on my TV, because I lost the sound. The Sonos beam is connected to HDMI 2 (eARC/ARC) port, however It seems the TV doesn’t recognize the system. Simplelink on the TV is On and in the Sonos app TV Autoplay is On.The only way to solve this problem now is activate eARC compatibility, TV automatically move audio settings to internal speakers, and then I need to change again audio settings to HDMI and deactivate eARC compatibility in order to beam works.Its important to say the sonos app doesn’t recognize that beam is connected to an HDMI ARC port.Have anyone the same problem and found a solution?

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T
6 months ago
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metrxlContributor I
posted in Home theater
New Arc Sound bar release date??

Does anyone have any info on when the new sound bar is coming out? I’m sure Sonos hasn’t said anything official, just hoping for some decent speculation. Remodeling the crib and I need to make a move purchase soon. 

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jgatie
6 months ago
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geoffprintsContributor I
posted in Home theater
Sonos Era 100s Cut Out when Streaming From TV

I have a Sonos Playbar and Sub connected to my TV, and two Era 100s (just replaced Play 1s) that I have in the kitchen (one large room kitchen + family room). They sound great and perform really well when grouped through the Sonos App. We use Hulu TV and also like YouTube. We like to watch games and watch live music performances on YouTube. Unfortunately, when I try to play through the TV, the Era 100s (and the Play 1s before) cut out a lot. The Playbar sounds fine, but it is directly connected to the TV. Is this an issue I’m getting from the TV itself, the internet or something else?I’m considering getting a new tv regardless, but am curious if this issue will still exist after getting the TV.Thanks  

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G
6 months ago
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Akb44Contributor I
asked in Home theater
Volume going to max all the time - beam 2

Hello i have an issue with my Sonos Beam. I just unboxed them an hour ago, the volume of the beam keeps going to max.The sonos beam is connected via HDMI arc to my LG OLED BX and no matter how I change the volume with my Apple TV remote, LG TV remote, or even Sonos app it goes to max volume .here is my log 1398699352 i have put my max volume to 20% in the meantime.  never had any issue with my Bose soundbar :( 

2
A
6 months ago
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AllttAContributor I
asked in Home theater
Unplugging Home cinema

Hello, I’have a Sonos home cinema (Beam2, sub mini, 2xEra 100), they are plugged onto a power strip. Can I turn the plug off when not in use or for the night, or is it not recommendend to turn the pluggs off ? Does it damage the Sonos system if it’s regurlaly turned off or unplugged ? Cheers

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A
6 months ago
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Woodlake91Contributor I
posted in Home theater
era 300 center driver

I’m new to the family of Sonos, and I went all out much to my wife’s dismay lol Bur the dismay quickly turned to be mine when I discovered that I can’t use the center driver when listening to music. I don’t watch TV, and this purchase was exclusively for music.I feel like it should have been made clear to music only users that the center drivers won’t work. I didn’t see that anywhere when I first started looking in to buying them. im finding it so hard to wrap my head around that we, the buyer and user - are not given the freedom to choose if we want to use the center driver for music! this feels very controlling and is not fair to us lovers.  I see many topics have been made about this issue, but all of them have been closed, this sucks :( 

4
N
6 months ago
jonathankopp
jonathankoppContributor I
asked in Home theater
Sonos Beam grouped w/ 2 Sonos Play:1s gives surround sound for music, but not TV

I have a Sonos Beam Gen 1 that I bonded via the Sonos app with a pair of Sonos Play:1s positioned at the back of the room for surround sound. When I stream music from any source, the 3 speakers function as a surround set, as they should. But when I play sound from my Samsung TV, it only goes to the Beam (via HDMI eARC), as if the pair of Sonos Play:1s didn’t exist. Can someone advise how to get the TV sound to play through not only the Beam, but also the Sonos Play:1s that are grouped with it?

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Stanley_4
6 months ago
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JBSDContributor II
asked in Home theater
Network Matrix OFDM ANI level: 9

Found the Network Matrix just recently; looking first time last night everything was green except the Beam (LF, RF).  Checking it just now the Sub and the surrounds (LR, RR) have also gone red.  All in line of sight of the main mesh router.Anyone make heads or tails of this? 

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J
6 months ago
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RamosinhoContributor I
asked in Home theater
SONOSNET network : ERA100 + ARC + SUB : troubles

Good day,I have changed from internet supplier and my sonos set up is no more recognised, only ARC + SUB.I do not sucess to catch ERA on my SONOSNET network (ARC is linked with ethernet). ERA 100 are WM3 on the SONOS app.WHat should I do ?Thanks,Best regardsDamien.

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G
6 months ago
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blade333Contributor I
asked in Home theater
Error code32

I have aplaybar and a sub. ive been trying to get them updated for the pass 3 days. I have doe evrything but the playbar cant update.

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B
6 months ago
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Adam212Contributor I
asked in Home theater
beam attachments

Does anyone know if the Samsung UN43NU6900B 42 inch tv is compatible for this Sonos beam soundbar attachment that goes directly under the tv and is moveable with the tv? And if not, what would support Beam attachment on Samsung tv?

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melvimbe
6 months ago
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Craig75Contributor I
asked in Home theater
Arc volume increasing and decreasing on its own

I have the Sonos Arc as part of my surround set-up.  Lately the volume will either mute or shoot up to maximum volume on its own.  There is a bleep which proceeds this.  Sonos customer service is no help, all they say is unplug it for a few minutes and then plug it back in.  For a nearly £1000 sound bar I am really not happy!

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Jamie A
6 months ago
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SuppenrezeptContributor I
posted in Home theater
Sonos sub mini minimale Raumgröße

Ich habe mir erst letztens die Sonos Ray und zwei Era 100 speaker gekauft. Mir fehlt aber ein bisschen Bass, weshalb ich mich über den Sonos sub mini informierte. In keinen von den Webseiten stand aber etwas über die minimale Raumgröße. Mein Schlafzimmer Raumgröße ist 14 Quadratmeter. Nun wollte ich fragen ob mein Zimmer zu KLEIN ist für den Bass.

2
S
6 months ago
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papararoContributor I
asked in Home theater
era 100 / Bluetooth when surround

Ciao una domanda, Era 100 in surround funziona il bluethoot o viene disattivato come l'assistente vocale?Grazie

3
Airgetlam
6 months ago
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LeandroToliniContributor I
asked in Home theater
sonos sub mini+ beam

Hola!! Estoy teniendo problemas con mi Sonos Sub Mini. Me aparece que está conectado al sistema, la luz está encendida, el ecualizador ajustado. Pero no suena. Lo compré hace 6 meses y ya no funciona. Puede ser posible esto?ya lo reinicie, lo desconecte y cuando presiono el icono en la app para que emita sonido, lo lo hace. A alguien le pasó lo mismo? Hello!! I'm having problems with my Sonos Sub Mini. The light is on, the equalizer is adjusted. But it doesn't sound. I bought it 6 months ago and it no longer works. Can this be possible?I already restarted it, disconnected it and when I press the icon in the app to make a sound, it does. Someone with the same problem?

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L
6 months ago
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Jaxx75Contributor I
posted in Home theater
Music in Stereo and Surround Sound on TV

The key issue I discovered is Sonos does not allow rear speakers in a surround sound system to then also  be used in stereo with a turntable as the line-in and Bluetooth become disconnected. You would have to uncouple the rear speakers and set them up as stereo each time you want to do this which is time consuming. is there a technological fix or switch that enables you to switch with ease so you can enjoy surround sound on TV and then pure stereo for music?  If not will Sonos work on one in the future? 

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Corry P
6 months ago
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catsailingAvid Contributor I
asked in Home theater
Playbase and BT smarthub 2

I have had a Sonos system for some years and all has been working well. I recently had to change my router as BT have moved me to digital voice.  Since that move, my playbase keeps disappearing off the network.  If I reboot the playbase it reconnects and works for a while then disappears again. I have no issues with other Sonos products, just the playbase. I use a BT wholehome mesh network and the playbase connects to this wirelessly. It seems to connect using the 2.4 GHz channel.  All the other Sonos products connect on the 5GHz channel.   The whole setup was reliable until the change of router to the smarthub 2. Any suggestions as to what the cause might be?

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C
6 months ago
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Mikemora7Contributor I
asked in Home theater
sonos beam 2 dropping volume to 15 when turning up music

My Sonos beam to just recently started dropping to volume level 15 whenever I turn it up for movies or Spotify music. It’s hooked up to a projector now, but it started happening prior when it was hooked up to my Samsung newer TV. It’s always worked fine for a year. Not sure what’s going on. I unplugged it Plugged it back in reset up the system and I’m still having the issues. Any help here? 

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Airgetlam
6 months ago
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gokhalesujitContributor I
posted in Home theater
Distance between Sonos Arc and projector screen

I would like to mount Sonos Arc on a wall behind the projector screen. I have 100 inch projector screen which is Sound Perforated AcousticTransparent - https://vividstormscreen.com/products/vividstorm-s-pro-p-motorized-tension-floor-rising-ust-alr-perforated-projector-screen?variant=34332407955596. My question is - what is the recommended distance should I leave between Arc soundbar and the projector screen?

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Stanley_4
6 months ago
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PovertyacresmykContributor I
asked in Home theater
home theatre rear speakers

So , I have a player and two rear speakers . Sometimes , especially late at night or it may just be what’s playing , I want to put the voice on the rear speakers so I don’t have to crank the volume . Is there a way ? I wish there was just a mode you could turn on ! 

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Ken_Griffiths
6 months ago
D
DrewKrs27
posted in Home theater
Adjust the volume of a GROUP through Soundbar

I bought my Sonos system specifically to make a home theater setup and almost never listen to music in the room they are set up.The ONLY way to link more than just 2 speakers to the Sonos Soundbar is by linking them together wirelessly as a GROUP instead of connecting them as an external sterio-pair. (You COULD have 1 connected as a stereo-pair & 1 on its own & link them as a group but since you would have to forfeit individual influence over the volume of the attached set & they are not completely centered anyway, that seemed counterproductive in my particular situation)Once I manage to get the tuning & volume lined up how I like, they actually work well. TRUEPLAY doesn’t work in any sense, the speakers I could successfully turn it on on actually ended up sounding terrible. Overall, Once I got it how I liked, it worked well.The ISSUE I am facing is that I can’t keep them in sync. The remote/ir only influences the speaker that’s attached to the TV directly & I’m ove

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V
6 months ago
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El DoccoContributor I
posted in Home theater
Sonos Arc Right Sided Bias

Dear Community and Sonos Customer Service,I have noticed the Arc does not transmit sound on the far left end of the product as it does on the right end. This is noticeable when playing from all streaming platforms and Spotify and very clearly when using the Dolby Atmos test sounds (https://download.dolby.com/us/en/test-tones/dolby-test-tones_5_1_2.mp4). Another way to test if this is happening for your Arc is to put your ear close to the end of the right side of the Arc and listen to how this sounds and then do the same on the left. The left side just does not play any significant sound as the right side does.Unfortunately this issue has a very noticeable effect when playing Dolby Atmos movies and really does change the experience of this great feature. For example sounds going off the screen to the right are reflected in the Arc but not as much when going to the left.Due to a fault I am now on my second Arc and the issue has been reflected in both.With my first Arc I used customer ser

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buzz
6 months ago
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FauvayContributor I
asked in Home theater
Adding a Pair of Sonos 5's to the front sides in my surround system

Currently I have an ARC and two Gen 3 Subs and a pair of ERA 300 for the rear channel. I was looking at adding a pair of Sonos 5 speakers to the from channels of the surround system for more immersive ATMOS experience.  Is this something that will be possible in the future or and configuration that is possible currently that I am not aware of?

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L
6 months ago
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gregpod9Contributor I
asked in Home theater
Sonos Beam Gen 2 Random Low Volume

I have the Sonos Beam Gen 2, Sonos sub mini, Apple TV 4K 3rd gen, and a PS5. Whenever I play movies or video games that either have Dolby Atmos sound or LPCM sound, my Sonos Beam randomly reduces the volume then goes back to normal. This started with the previous Sonos Beam Gen 2 update.

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Airgetlam
6 months ago
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