trueplay

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I have an arc 2- 300s and cannot true play my system am I missing something?

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AirgetlamAnswer

Then there’s likely something odd going on, unfortunately you hadn’t included much information in your post.

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

Airgetlam

Maybe an iOS device, that is compatible?

Bruce

J

Jay A 288Author

Contributor I

Every other 20 speakers have no problem with true play

AirgetlamAnswer

Then there’s likely something odd going on, unfortunately you hadn’t included much information in your post.

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

AjTrek1

@Jay A 288

A couple of questions….

Are the Arc and Era 300’s Bonded (setup) as a home theater or do the Arc and Era 300’s just happen to be sin the same room. If the latter then they will not TruePlay as a unit.

Also what is meant by the following statement…🤔