surround stopped working now i cannot add all speakers to 1 system/room

3 replies
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I have had surround set up for years. It’s stopped working however. I have reset all speakers but it will not allow me to reset up surround, I have a beam, One SL and One in the living room (although only two shown in picture). I cannot add them all to living room to create a surround again. The app is also not showing the kitchen speaker even moments after completing setup.

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Pools-3015Answer

Prodigy I

Power off your speakers then power off your router/network for 5 minutes. This would also be a good time to reboot your phone as well. Power on your router/network and allow it to settle into a working state. Then power on the speakers starting with the Beam, the the others.

Sometimes a reboot is all that is needed to get things working again.

Make sure you are following these steps:

https://support.sonos.com/en-us/article/add-surround-speakers-to-a-sonos-home-theater

Pools-3015Answer

Prodigy I

Power off your speakers then power off your router/network for 5 minutes. This would also be a good time to reboot your phone as well. Power on your router/network and allow it to settle into a working state. Then power on the speakers starting with the Beam, the the others.

Sometimes a reboot is all that is needed to get things working again.

Make sure you are following these steps:

https://support.sonos.com/en-us/article/add-surround-speakers-to-a-sonos-home-theater

N

nik9669a

Senior Virtuoso

Factory resets rarely help. Only do them at Sonos’s direction.
If your One/One SL is a stereo pair in living room2, separate them into 2 rooms, then add them as surrounds to Living Room1.

H

Hpalmer97Author

Contributor I

Factory resets rarely help. Only do them at Sonos’s direction.
If your One/One SL is a stereo pair in living room2, separate them into 2 rooms, then add them as surrounds to Living Room1.

Haven’t had chance to try any other fixes yet, neither are are Stereo nor part of a surround at the moment though!

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