Home theater

So last week I updated the firmware on my router and it for whatever reason it dropped the Sub.    How exactly does this work, I thought the SUB builds a mesh network with the ARC and only uses the local wifi for setup. On the App it showed ARC (+?)    I had to basically reset the Sub and re-pair it from scratch.  Is this going to happen every time I update my router?

Update 11/28/24. The information in this post also applies to the Arc Ultra. Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and guides are not affected by the change in surrounds.Quite often questions arise as to the proper placement of the Sonos Arc (and/or what type of room design).All Dolby Atmos speakers (as does the Arc) rely upon an optimum ceiling height to allow the upward firing speakers to reflect and bounce sound to the listening area. In traditional Dolby Atmos setups where all speakers are separate even the rears have an upward firing driver.Soundbars such as the Sonos Arc require (as much as possible) a s

I have bought several Sonos products so far: Arc, dual Sub, dual Five, dual Play one. I have tried several options to setup my home theater. Two of them are: (1) dual Five as surround, paired Play one grouped as front speaker to enhance dialogue; (2) dual Play one as surround, paired Five group as additional front speakers. I can tell there are some noticeable differences in terms of surrounding sound effect and dialogue from these two setups, but still cannot decide which setup to go. Our family room is quite big 17*25 feet with arched ceiling. I wonder if anyone here had a similar situation. Any suggestions are welcomed. BTW, any suggestions on the orientation of Five as surround, horizontal or vertical?

Hi.I don't have any sonos speakers so far, but I'm designing an installation in my new home and would like to use a sonos system. I wonder how to prepare the installation for sonos arc, sonos sub, and two ceiling speakers so that it is connected to the TV.What will I need to keep everything running afterwards?Internet socket to conect sonos amp, wires from audio speakers to amp. How do I pair the amp with the arc bar?What do I have to think about now so that I don't have problems later?Thank you.

I’ve recently upgraded to Sky Q, from Sky+ HD, and now get strange static/pulsing sounds when changing channels.   Before Sky Q I had: Sky + HD → HDMI → Samsung 46F8000 → HDMI-ARC → Beam Sky box was set to send DD over HDMI.  Tv passed it through HDMI-ARC to the Beam, and confirmed in the Sonos app that the Beam was receiving DD5.1 or DD2.0 when viewing HD channels on the Sky box, and Stereo on SD channels.  I also have and Apple TV and Samsung Blu-Ray connected via HDMI, and again DD is passed through to the Beam as expected. I did have some strange occurrences recently where the Beam seemed to switch from DD to stereo randomly on the same channel of the Sky box, but I had no way of telling which part of the chain was the issue (Sky HD box was pretty old).   I’ve now swapped the Sky + HD box with a Sky Q 1TB box.  So now I have: Sky Q → HDMI → Samsung 46F8000 → HDMI-ARC → Beam Sky Q is set to send DD over HDMI.  The Bea

After the last sonos s2 update, my sub is suuuper intense - even when setting the sub to -2 or so. Who else is experiencing this? Thanks:)

Hi,I got the sound adapter with my beam and it so happens that my sound card has the socket for this.I can see in the sound settings that I am on Digital Audio (S/PDIF), although no sound comes out of the Sonos. What do I do?

Hi All,  I recently purchased a Sonos Arc and setup was a breeze using Sonos 2.  Once setup, I added back my sub and two Play 1s for surround sound.  All worked well.  Then I thought since I had two Play 3s why not swap them for the Play 1s for better quality surround sound.  That worked .  All went well until I tried to add back the two Play 1 speakers to the Sonos 2 App.  When I try that for either speaker, I get to the point where it appears that the handshake worked where they should be back online but I get a message “Your Play 1 has been added, but may not appear in the System tab.  If so unplug the power cord and plug it back in to finish the setup from the system tab”.  I tired this numerous times and still the Play 1 are offline; not showing up in the system.  I called Sonos and did everything they suggested i.e. Rebooted Modem, rebooted router, hardwired into ethernet cable and still, it does not work.  I even tried to get Sonos 1 to connect to these speakers with no succe

Arc has been "lost" twice now since I purchased it. It disconnects and can not be found on sonos app. Will not allow factory reset either. First time it fixed itself after 3 days. Happened again 2 days ago and it's still a ghost.

Hello,New to Sonos so this is likely a silly question coming.I’m looking to connect both the Arc and Amp to my TV as well to have it for music on my main floor. The Amp will be in another room powering a pair of in-ceiling speakers for surround as well as a pair in kitchen for music. Do I just connect both Arc and Amp with HDMI from the TV?I have the ceiling down now so want to make sure this is all I need before I go ahead with wiring.Much appreciated, 

The ARC lose connection to the TV when I play music and then want to then return to the TV or sometimes when the TV is turned on. The only way to fix it has been to unplug TV, ARC and HDMI cable.  Is there a permanent fix to this issue as I have seen multiple threads similar to mine, and not only for Samsung TV’s.

Hi I have just purchased a Sonos Beam and i’m connecting it to an older Philips 32PFL7605H/05 TV.It only has one HDMI ARC port and my Virgin V6 Box is connected to this and doesn’t seem to work in the other  HDMI ports So ive tried using the other option using the supplied digital out lead but this won’t fit into the port in the back of my TV see image attached.Im now unsure what to do?Ive tried just connecting the beam via the normal HDMI but the app says “no signal”.I think i need a different type of HDMI-Optical adapter but i’m unsure what to buy and if the Beam will work with this?Next step would be to buy a new TV which i don’t really want to do as the picture on the Philips is excellent! HELP!!! Thanks in advance 

Hello Sonos friends - I’m looking to connect my new TCL tv to a beam and two Sono one SL as well as my turntable. I’ve purchased everything else.. other than the turntable. I’m aware i need a preamp turntable to do this connection, but any thing else i should know before i being this tricky process. Thanks all. Please advise the best way to go about this!  I’m not super electronically inclined but i’ll do my best here.  

Hi All, I recently purchased my Arc + Sub.  It sounds great, but at random times, both Arc and Sub will not give me any sound until I physically unplug and then plug it back in.    At first, I thought it was an eArc issue, but it doesn’t even show up in the Sonos app for me to play music either. Any help with this would be greatly appreciated.

Hi,How do I turn off the voice translation on Sonos Beam? It’s not coming from Alexa.Everytime I change to a new app on my tv Beam would literally tell me what the remote doing. And if I go into Netflix it would speak all the text and movie descriptions….it’s really annoying. How do I turn it off? Thanks. 

Hi All,I am having issues with my Sonos system and to be honest I have tried everything I can think off. This is my last Hope before I stick it all on eBay. So I have a Sonos Beam and two Sonos play ones( 2nd gen) in my living room. The two play ones act as surrounds for the beam. However every single day after approx 6 hours, the Sonos system complains it has no internet connection (via google assistant), when it complains the two play ones drop all sound and do nothing. However the beam still works but can’t voice control it. The system, is connected wirelessly via a WiFi 6 router, using DHCP and IP address reservation. When the sonos  complains it has no internet connection, I can see in my router the Sonos system is connected and has been given the right IP address. All other devices in my network can access the internet fine.  in the Sonos app, it tells me that the two play ones (LS + RS) are not configured. The app even tells me the Son

Hi All,I likely have the worst acoustic space known to man.  My Sonos Arc SL is mounted on the edge of an entertainment center, roughly 26 inches up from the floor.  It sits a good 14 inches from the wall.  Please see pictures of my room but here are the rough dimensions. Room is probably 50 feet long (from Sonos, straight out to the far wall).There are several posts throughout the room.  The room width is roughly 30 feet.My chairs are probably 8 feet from the Sonos and are directly in front of it.  I have Sofa’s on each side but they are not the primary sitting area.Ceiling is roughly 9 feet.Standing in front of hte Sonos, the right side is open another 14 feet until the wall.Here are my questions:How should I run the second part of the true play calibration?  Just around my sitting area or try to go to all edges of the wall on the ends of the basement? Per the Peter Pee video, should I angle my A

Sonos arc with sonos sub with in ceiling sonos rear speakers  the question is is this sufficient with one sonos amp and second part question if I add front in wall speakers would this be unnecessary and if added all still on one amp to get tru 5.1 sound or better then with two sonos amps 

Hello, just got a Beam and the touch control don't work though it is turned on in the app. Touch controls on two surround Ones do work though. Have done full reset on Beam too which hasn't fixed it. Regards,Chetan

My sub was working fine (as part of a room along with an Arc and a Connect:Amp for the rears) but then it started showing a flashing red light. I therefore removed it from my system (or maybe it removed itself) and tried to add it back.When I try to add it back the setup goes fine initially but fails at the finalizing connection stage with the error “There was a problem setting up your sub” . I have retired this several times even connecting it using ethernet to my router (a google WIFI puck) but to no avail. I have also tried doing a factory reset on the sub but it doesn’t seem to work as it goes straight to flashing red after the flashing white start-up light despite me holding down the join button. Can anyone suggest how I should proceed to get it back working again?

Hello. My soundbar will cut out whenever streaming netflix, hulu, etc. On hulu it seems to only go out after a commercial break and then no sound will come back until I turn the tv off and on again. Both the TV and soundbar are connected to WIFI. My google wifi does not allow me to change the network channel. 

I’m running the Spotify app on macOS Big Sur V 11.1, and when I click the icon to play music on a different device, it lists my Sonos Beam but when I click on it it doesn’t do anything. The same is true for my iPhone, if I click on the Sonos Beam, it doesn’t work, but if I click on “AirPlay or Bluetooth” and select it, then it works. Any idea what’s going on here? Is it an issue with Spotify or Sonos?

Equipment:Sky Q Router - Living RoomSky Q 2 TB - Living Room Sky Q Mini Box - Games RoomSonos Arc - Games RoomSonos Gen 3 Sub - Games Room ConnectivitySky Q 2TB - Ethernet to router directSky Q Mini Box - Powerline from the living room to games room / powerline to 8 port switch / 8 port switch to Mini QSonos Arc - Powerline from the living room to games room / powerline to 8 port switch / 8 port switch to Sonos Arc using Ethernet ( plus WiFi enabled on the arc for the sub ) Hi AllI’m new to Sonos and having some frustrating connection issues with my new Arc. I’m using the new S2 app ( updated yesterday ) where the app will only connect from my phone to the Arc when I’m connected to the main router in the living room. if I connect to any of the mini q boxes from my phone the app basically said it cannot find my Sonos system. Due to poor wifi in the house, I need to run power over

I have my beam connected to my Samsung TV via ARC, and confirmed in the Sonos app that the beam is receiving 5.1 when playing video. However, surround sound is not working with my connected pair of Sonos one SL (surround setup with Sonos app). For more context, I’m using the Netflix app on Samsung TV. 

My Sonos sub gen 3 will cut out for about 5-10 seconds randomly when listening to music and watching movies. It is hardwired and so is my Sonos ARC. Please help