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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

  • 5,914 Topics
  • 30,166 Replies
Stanley_4
Stanley_4
answered this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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5914 Topics
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KuniContributor I
asked in Home theater
Sound on Arc bad from Apple TV

Aloha:I have an Arc home theater setup including the Arc, 2ea of the Era 300, and a gen 1 and gen 3 sub. All are connected in one room and have been working great for a while connected to an TCL TV via eARC and source is Apple TV 4K, just recently though there have been issues to with sound from YouTubeTV and Netflix being muffled and unintelligible; without the closed captioning there isn’t really any way to know what they’re saying. All devices have been updated: Apple TV, TCL TV, Sonos; and power cycled.I am not sure if it is specific codecs that the Sonos system is having difficulty with as not all programs on YouTubeTV or Netflix experience the issue. In lieu of a fix, I have been forced to AirPlay to the Sonos system which I am sure takes away many of the benefits when the source is played via HDMI as originally setup.Any help would be very much appreciated.Mahalo,Kuni

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3 months ago
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keith4louContributor I
posted in Home theater
how are Sonos getting away with this.

After spending many hundreds of pounds on this system , only to find that even the basic functionality of my system doesn't work, I am forced to question how Sonos is getting away with it. No offers of recompense, no fixes, no resolve. Just excuse after excuse. What's going on Sonos?Stop sending automatic replies every time someone complain,  and stand up and take responsibility. Shame on you !!!!

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jgatie
3 months ago
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SB182Contributor I
asked in Home theater
Can you use a Bose Smart Soundbar 600 with 2x Play 1's in surround sound?

Hi all,My current set up is a Beam Gen 2 and 2x Play 1’s set up as a surround sound system for my TV in the living room which works really well as is but I have just been given a Bose Smart Soundbar 600 and I am wondering if I can swap out the Beam Gen 2 for this and keep them linked to the Play 1’s for surround sound but make use of the upwards firing drivers on the Bose to get the full dolby atmos experience?Do they play together do you know?Any help would be appreciated.

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Pools-3015
3 months ago
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mbmattContributor I
asked in Home theater
Projector+ Playbar + port?

Love my Playbar and sub, have had for years.Recently got rid of the TV and now using a long throw projector (Xgimi Horizon Pro) with my Apple TV connected to that via HDMI.I’d like to keep the player but it is not bluetooth and I dont want to run wire across the room to the playbar under the screen.Will connecting Sonos Port to the AppleTV or Xgimi solve this issue?  thanks.

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3 months ago
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kathtrimContributor I
asked in Home theater
Sonus Beam Gen2 rumbling sound in the background

I have started to notice a rumbling noise from the speaker whilst watching the TV anyone else have this problem 

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K
3 months ago
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Gmen99Contributor I
asked in Home theater
tv sound on arc suddenly stops since june update

Tv sound through my arc soundbar suddenly stops while watching tv. Only work around is to go into sonos app and select tv sound.. this started happening with a June update 

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R
3 months ago
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TimE911Contributor I
asked in Home theater
Surround sound

How do I get my system turned on and synced to my TV

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3 months ago
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User620366Contributor I
asked in Home theater
Amp with architectural speakers then adding a Beam Gen 2

has anyone setup a Beam Gen 2 with the Sonos Amp and 2 sets of in-ceiling architectural speakers?

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Stanley_4
3 months ago
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BergyContributor I
asked in Home theater
sound problem with my soundbar

I loose sound on my soundbar for few seconds when it comes from my tv via optical wire. I tried with an other soundbar and I don’t have this problem

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3 months ago
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achillesukTrending Lyricist I
asked in Home theater
Sonos Beam with surrounds keep on changing IP

I have 5 speakers, 2 Sonos One in different locations, and 1 Beam and 2 One SL as surrounds.I put all of them in a static IP, ranging from 192.168.2.90 to 192.168.2.94, with the Beam being .92 surrounds being .93 and .94.What I’ve noticed is that the SLs don’t appear in my router, but the Beam is jumping from .92 to .94 back and forth. I did some reading and it appears that this is treated as a cluster, or mini network on its own. I didn’t know that, nor it is apparent.How can I resolve that and set static IP addresses to all my speakers, maintaining the surroung trio?Also, I don’t know, but this might be causing the never ending “something went wrong” and need to restart my router...

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buzz
3 months ago
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MurasgulAvid Contributor I
posted in Home theater
Sonos Era 300 placement in surround set specifically for my room

Hi there community. So recently I bought the arc, sub mini and two era 300 speakers. I was wondering about the following two: -Did I place the era 300s in the best way possible for my room? They are facing forward and not in an angle towards the seating position which is in the middle of the couch. Not sure if I should turn them inwards towards the seating area.-When I sit in the middle of the couch, often I realize that the right speaker is somehow louder than the left one. Support did analyse a diagnostics report but couldn’t find anything. My theory is that it’s because it’s next to the window, sounds bounces back. Trueplay tuning on/off doesn’t matter. I have the surround sound in the app set to 8. Any tips for this? The speakers are far enough from the wall behind and also the sides have enough room according to what is advised in the manual, so that’s not it :)  -any tips for wall mounting is also welcome :) Check out the pics of my room :)

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3 months ago
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LowtechContributor I
asked in Home theater
Sonos Arc wont stay connected to Samsung Q-LED TV

I see similar questions have been posted int the past but I dont see any actual solution?  My system worked perfectly fine for a couple of weeks then, my devises struggle to reconginze each other, the TV always disconnects from the Arc after powering down.My setup:Samsung Q-LED TVSonos ARC and SubApple TVI’ve confirmed:ANynet is onHDMI e-ARC on on autoIve tried:Completey resetting both devises and setting up again (without any other devise connected)tried the (NON e-ARC) HDMI slotSpent hours on the phone with Sonos and Samsung supportInstalling a CEC blocker on the Apple TV line Would really appreciate any solutions to this super frustrating issue 

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3 months ago
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dipzhitContributor II
asked in Home theater
microphone disabled by default for Sonos home theatre speakers

I only noticed this after updating the Sonos iOS app, but it could have been a problem prior to the update. The microphone for Beam and One are disabled by default, and i lost the ability to turn it back on. I understand that speakers setup as surround speaker pairs will need to have their microphones turned off. But I don’t know what’s causing Beam to lose its microphone as well. No wonder I’m not able to add Sonos Voice Control to Beam! Another thing I noticed is that Network is shown as “Unavailable” for my One and One SL, which were setup as a surround speaker pair.  My questions are:What’s causing the microphone to disable on my Beam and is there a fix for that?  What’s causing the network for my surround speakers to show as “Unavailable”? Is it a problem, and if it is, is there a fix for that as well?Surround sound seems to still work. Will attempt to retune trueplay and see what comes up.  I should note that Sonos Voice Control was working prior to iOS app update, which would in

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3 months ago
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Remco77Contributor I
asked in Home theater
Beam Gen2 stopped working, and won't reset / no leds

Hi,Yesterday after turning off the television and nothing else playing, the Beam Gen2 started making crackling sounds. I powered off & on, and immediately the crackling resumed even though nothing was playing. I also noticed there was no LED when powering the Beam on.I left it powered off overnight, and this morning I have tried connecting it again. No LED, no nothing (also no crackling). I have attempted factory reset a couple times, but there is no LED at all when I connect the power.I don't see the speaker in the Airlplay device list, and the Sonos app also is not seeing the Beam anymore.Did it somehow die? Any suggestions what I else could do to fix it?

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3 months ago
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Ger-KilenveienContributor I
asked in Home theater
Connection between Beam and LG tv

I have had a Sonos system for several years and it has worked without problems. However, more recently I experience frequent short time loss of the tv sound. It will usually come back automatically after 5-10 secs but sometimes I need to use the tv volume control. Any suggestions to solve this? My Sonos Beam is coupled to my LG tv (LG47LA740V) through a HDMI Arc cable.

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3 months ago
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NotThePainterContributor I
asked in Home theater
No rear channel sound with stereo input

Hello, I have what seems to be a common complaint, no rear channel sound when playing stereo (not Spatial Audio or Dolby Atmos audio) Here’s two previous questions.  My system is: Apple TV LG OLED screen Sonos ARC Sonos Sub3 2 Sonos Era 100 for the rear channelThe system works wonderfully for movies and Spatial Audio from the Apple TV. When I AirPlay from my iPhone to the Sonos it also works wonderfully, giving me “fake” surround sound on the rear channels.What we want is rear channel sound when playing stereo music from the Apple TV.The surround setting is “Full” not Ambient, turning this on and off doesn’t affect the sound all.Note, following the tip in the first question I can get rear channel music by turning the “TV Level” slider to max. This really isn’t a solution since spatial audio is now wrong, it is just plain stereo sound.Thanks!      

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3 months ago
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leoleoleoContributor I
asked in Home theater
Sonos Arc Error 30 and error 1000 update error

Since Friday 6th a new update has been available for the Sonos Arc but it always fails with the error code 30 or 1000I am located in Japan and other customers from Japan seem to experience the same thing for one week without any result.Support is not helpful and I tried everything from other topics and support pageshttps://en.community.sonos.com/topic/show?tid=6897049&fid=229129https://support.sonos.com/article/error-30-when-updating-sonos# I can not update my Sonos Arc, and so I can not link back by surround speakers.Sonos support is terrible and it is a shame that simple thing as updating a device should be seamless. 

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3 months ago
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SkowerContributor I
asked in Home theater
4k movie player

I have been playing my 4k movies on my Xbox series x and it skips on a lot of movies. So a few months ago I got a 4k standalone player and it was amazing working through the sonos sound system, then I played a movie DTS and sound was terrible. Even though the picture skips on the Xbox the sound is great for all movies, this includes DTS. Does anyone have a 4k player and do they have issues with DTS going to 2.0 channels?

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3 months ago
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KiliboyContributor I
asked in Home theater
arc not connecting to my wifi network

My arc,sub and two era 300s worked fine together. When the new app came out it keep my two 300s on my wifi and put my arc and sub onto my guest network. The arc and sub worked fine together but i couldnt connect my two 300s cause they cant connect to a guest network. I tried to move everyhing to my normal network but now my arc cant connect to my network. Anyone know how to fix this? 

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3 months ago
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Roberto-cfcContributor I
asked in Home theater
Compatibility

I have 2 era 100 and a sub mini, someone is selling me a arc sl but i couldnt find if its compatible with the other products that i already have, i want a surround experience, can anyone tell me if i can pair all of these products?

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3 months ago
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RogerJPTrending Lyricist I
asked in Home theater
IR remote volume control inconsistency of soundbar

I have a sound bar which I typically leave tuned to Classic FM on TuneIn. When done for the day I stop the stream with the power button on the bar. When I press the button again, it starts. I have an IR remote control from an old TV and have it linked to the Sonos sound bar. When the stream is streaming, I can turn the volume up and down at will with the remote. When the stream is stopped, I get weird IR behaviour. Volume down works, but volume up does not. I say either both should work or neither. Anyone else frustrated by this anomaly?NB This is related to an old topic - see link below. I was frustrated big time by that. They seem to have half fixed it. 

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3 months ago
melvimbe
melvimbe
posted in Home theater
Arc 2 Speculation

https://www.techradar.com/televisions/soundbars/why-the-sonos-arc-2-is-my-most-anticipated-tv-upgrade-of-2024 I ran across this article and thought it was interesting.  I am generally skeptical that an Arc 2 will come out any time soon, but the projected features are interested, and perhaps worthy of a discussion.1 - wireless content.   I think this is a bit more complex that the author states.  Not only does the TV or projector need to send the audio data (and control) wirelessly to soundbar, but it would need to have in built in controls over the timing to make sure audio and video are in sync.  An HDMI dongle might be able to do this, but it would have to be on the source side, meaning you can’t use your smart TV apps for it, meaning you’ve still got to have wires.I tend to think wireless content is overrated anyway.  The TV and the soundbar both need power cords, and I don’t think 2 cords is significantly better over 3.2- smaller size.  I am not bothered by the Arc size.  If your T

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3 months ago
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cesar_cheContributor I
asked in Home theater
Cant play Airplay with Apple TV

Hi, I can't play any app (YouTube, Spotify, Apple Music) with Air play 2 in My Apple TV.I can do with My iPhone but no with My Apple TV. Just sound 1 second and stop.Does anybody Knows how to fix it?

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controlav
3 months ago
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ArthurGContributor II
asked in Home theater
Beam Gen' 1 will not power up.

My Generation 1 Beam stopped powering up, can it be repaired?It turned itself off while in use.

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Stanley_4
3 months ago
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CanchContributor I
asked in Home theater
Second sub3 transferring between arc and amp

I currently have a TV setup with one arc and one sub gen3.  I also have a Sonos amp connected to 2 outdoor Sonos speakers.  I would like to purchase a second gen3 amp and connect to the arc.  Occasionally removing from arc and connecting to amp to have a woofer outdoors with the two outdoor speakers.  Can this be toggled quickly or does the migration from arc to amp take a long time?

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3 months ago
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