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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

  • 5,839 Topics
  • 29,833 Replies
Stanley_4
Stanley_4
answered this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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5839 Topics
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Cjp1234Contributor I
asked in Home theater
sub disconnects and will not connect to playbar

Please please help before I throw this crap out the window.Sub constantly disconnects from sub, possibly from router reset, I don't know. Generally turning this junk off and back on resets it all fine. Tonight, oh my god what a palaver. Router has been reset 3 times. Sub reset 5 times. Playbar reset 4 times. Variations of unplugging. I've had 3 different fault messages. Eventually found " Wireless connection not suitable for this playbar. "Reset everything. Uninstall app, reinstall. Reconnect all components. It recognises both items, but won't allow me to add the sub to the room( playbar) as it can't find it ??? Seriously? I've been at this an hour now. Pressing buttons, resetting this, resetting that, all different orders. The Wireless isn't suitable bit has gone, both speakers are on the app, but they don't recognise each other. All been fine for 3 years except all these disconnects but this one takes the biscuit

2026
C
1 year ago
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paulfieldingAvid Contributor I
posted in Home theater
IR Remote Up volume (not down) has stopped working

So my remote-not-working issue so far appears to be different than everyone elses.  My Down volume control has stopped working, though Up still works.  I’m pretty comfortable it’s not hardware for two reasons:I have both my cable remote and a different 3rd party remote configured to do the same up/down volume, and Down volume stopped working for both of them at the same time.  Which suggests to me that the problem is on the Sonos side, not the remote side. If I go to setup a new remote and re-do this one, it asks me to press Up Volume.  When I press Up volume on the remote, the light on the Playbar blinks and Sonos acknowledges the Up press, and says I’m ready to use my remote.  I then try to use the remote, and Up still does not work, but Down still does.Any suggestions? 

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buzz
1 year ago
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Roger 53Contributor I
posted in Home theater
Using Sonos with home cinema setup

I have just updated my old Yamaha AVR for a Denon 2800. My TV output is to a projector and Sonos Playbar (+Sub + 2x Play1). I have used an HDMI splitter for the past six year to separate the output from the AVR into video to the projector via an HDMI cable and the audio to the Playbar via an optical cable.When I installed the new Denon AVR I intended to use the same projector and Sonos system so connected to the two, via the same splitter box, to the Denon output as I had it previously. The picture quality is fine but I cannot get the sound to work at all.I have spoken to both Denon and Sonos technical support but neither are able to help or suggest what I might try. Can anyone in this community help please?Thanks

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1 year ago
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DenWContributor I
asked in Home theater
Voice and picture sync problem

Why are the voice and picture so out of sync on my Sonos Arc and Samsung QN90 TV

2005
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1 year ago
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jb1888Contributor I
asked in Home theater
Speakers suddenly go quiet for a couple of seconds. .

Hi,  recently upgraded my system and got 2x era 300 to replace my Sonos ones.  I have an arc, sub and era 300s and every so often they keep going really quiet for like a second or two.  I have submit the diagnosis 1098022638 within 10 mins of it happening. Didn’t happen before on my previous set up.  thanks. 

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1 year ago
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LukeGalvinAvid Contributor I
posted in Home theater
Feature Request: Television sound switch to music during commercials

A great feature for my own personal use and business users (thinking specifically of sports bars in this instance) of Sonos would be to have the television-connected speakers automatically switch to music when television commercials start, and back to the television audio once the game starts again. Please let me know when this update is available, with my sincere thanks.   

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buzz
1 year ago
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Anil805Contributor I
asked in Home theater
sonos beam

Sonos beam got disconnected from my Panasonic tv

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Ken_Griffiths
1 year ago
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NaokiContributor I
asked in Home theater
How to connect the 3.5mm audio output jack to the sonos beam gen2

I am using a DELL u2720qm as a monitor and this monitor has only 3.5mm audio output.How to connect the 3.5mm audio output jack to the sonos beam gen2?

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Airgetlam
1 year ago
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User125817Contributor I
asked in Home theater
How to get 5.1 with two amps and Sonos Sub

Hi there,We have a room with two Sonos amps, one for front pair of ceiling speakers and one amp for rear ceiling speakers and a Sonos Sub configured for 4.1 surround sound, all with wired ethernetIs there a Sonos product availlable (preferably with wired ethernet port) that could drop into this system to act as centre speaker to enable 5.1 surround sound? 

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Airgetlam
1 year ago
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GordiegordsContributor I
asked in Home theater
Best placement rear speaker

hello all, Im excited to receive my first Sonos system in a few days, comprising of  Sonos arc, sub mini and 2 rear 100’s. I’m looking for opinions on best location to put the rears, i will predominantly be watching films but i do listen to quite a bit of music so i’m wondering if spacing them out wider would be better? Ive attached a photo for reference, would the blue option be better than the red band the speakers would be more spaced out? thanks for your help! Gordon. 

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1 year ago
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MaxWoolgarContributor I
asked in Home theater
Playbase Flashing Green but wont connect

I have been trying to connect my play base to the S2 since being out of the country travelling. It is flashing green but is not discoverable on either app. This seems to be a problem with Playbases having looked at threads. Is there a fix now? 

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Corry P
1 year ago
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GusfContributor I
asked in Home theater
Magic Mouse from LG C1 Not controlling volume

Hi all,Maybe not the best place to ask this but I’m having problems with my arc and my LG C1 using the magic remote. It used to work fine but since I changed my wall mount I can’t seem to get the volume to work properly. I think it’s because in Universal Control Settings the audio is set to is set to headphones. For the life of me I can’t seem to change it to say eArc. Anyone know how to change that or offer some screen shots of your settings?Even the Sonos app doesn’t connect to the tv anymore or allow for me to connect to the magic remote.  

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Corry P
1 year ago
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Jerry7650Contributor I
posted in Home theater
Sonos Arc and Sony XR-55A83J

I have a Sonos Arc in conjunction with a Sony XR-55A83J and I have two problems:1) The volume can only be scrolled in increments of multiples of two (sometimes 18,20,22, sometimes 21, 23, 25, it maby depends on my previous settings of volume on phone), and sometimes I can't even see the slider even when the volume is increased or decreased.2) Worse thing - it happens that once I play music on my phone from Spotify on the Sonos ARC, then randomly the sound from the TV doesn't come through. It's completely silent, it doesn't help even when I try to fiddle with all the sound settings on the TV, switch the output to TV and back. The TV even switches itself to that "Audio system" input, but it remains completely silent. The only thing that works is physically unplugging the Sonos from the power outlet.

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J
1 year ago
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yack79Contributor I
asked in Home theater
Ray + 2xEra100 - can i play only stereo music ? How to turn off Ray soundbar

I have soundbar Ray and 2xEra100. I set them as a surrounds but for listening music I want hear only stereo from era100. Is it possible to turn off Ray and play only stereo from Era100 ? I know there is an option to set them +15, but the Ray still plays

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Y
1 year ago
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EmontyEContributor I
asked in Home theater
Connecting turntable to home theatre

Hi all,Am contemplating upgrading to a Sonos home theatre set up. The plan is to get a Beam and two Era100s.I have a turntable with built in preamp and want to connect to the system. I’ve seen that I can connect to an Era100 with line-in but that the Era100 cannot be used as part of the home theatre set up.Its unclear if this is permanently or does it mean it switches when the source changes?Ideally, I would like the home theatre set up to link to phone/tv etc most of the time but when I use the turntable, the whole set up will switch to play from that source (via line in). Is this possible?Hope that makes sense, all help appreciated.Thanks!

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1 year ago
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JoshmiltonContributor I
asked in Home theater
Sonos Beam with one stereo pair for TV sound?

Will a beam connected via HDMI to a tv with  two Sonos ones in a stereo pair connected to the Beam play TV sound through all 3 devices or will it only come through the beam as that is the only direct connection to the TV ?Ive got a pair of Sonos ones currently and as there is no option to use them as TV speakers, im currently using an Apple TV and using them via airplay but even that still some apps don't support airplay and sound only works through TV speakers so was wonder if I got a beam with that be able to use all 3 and have TV sound coming from the lot 

14528
106rallye
1 year ago
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Th4025Contributor I
asked in Home theater
Sub Mini Disconnecting After Adding Era

Anyone having problems with random disconnection of a sub after adding a new speaker?I had an Arc + Sub Mini in a living room, same location as strong wifi router, working fine for weeks. Added an Era 300 to another room this week, not set up as surrounds. Now after 2 hours of playing, the sub will randomly disconnect. App shows a red dot on the room, “Sub Mini - Not Connected.” Troubleshooting menu doesn’t work; can’t find the sub at all, as if it’s disappeared or powered off. I have to factory reset it, then reconnect it. Works fine for another hour or two, playing music with the Era and Arc, then disappears again, starting the factory reset process over. Never happened before adding the Era. No LED light when it disconnects, and my phone is within 10 feet when I’m trying unsuccessfully to reconnect. Anyone else? Thanks!

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Sotiris C.
1 year ago
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Honko BronkoContributor I
asked in Home theater
Sonos Arc + Benq W2700 Blackscreen

I have a BenQ W2700 connected to a Sonos Arc via HDMI. Most of the time I watch via Amazon TV Stick (the 4K version, if that matters) or via laptop (only with Sky X) connected with HDMI on streaming services like Netflix, Amazon Prime, Disney and Sky X. Unfortunately, I have the problem that every now and then the picture goes black, the sound stops, the projector then says something like "Searching Input" and the picture reappears after about 10 seconds and the sound reappears after about 30-45 seconds. The whole thing doesn't happen that often, I would say on average about 1-2 times per 4-5 hours of watching. Yesterday, however, I was watching something on Sky X with friends via my laptop and it really did happen every 20 minutes, which is of course not so much fun. The first 1-2 times the sound continued as described above, but after that the sound always jumped back to the laptop and I don't know if it's because of the Sky X app on MacOS, but I always have to restart Sky so that th

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Jamie A
1 year ago
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MichalTothContributor I
asked in Home theater
Living room setup with architectural speakers

Hello, I come for an advice - does this setup for TV sound system (Dolby Atmos) makes sense to you (incl. 2x Amp)? Would you change anything? Size of the room is 5x6m but it is part of huge room incl. kitchen and dining room on the right side (total of +- 75m2). In-walls and In-ceilings are already installed, the rest I can adjust.Thank you!! 

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Corry P
1 year ago
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ejihnenContributor I
posted in Home theater
Changing the surround level in app with Era 300s does NOT change the rear surround volume.

I’ve tested this multiple times with different audio channel checks and changing the level of the surround in the Sonos app only affects the side surround channels, not the rear surround channels.I’ve unpaired and repaired the Era 300s to the setup and no matter whatever way I try it, the rear surround channels do not change volume.I find the rear channels much too quiet and there’s seemingly no way to change it. I’m not sure how no one else has mentioned this (unless I missed it).I’ve done it with and without Trueplay, different channel checks, unpaired and repaired surrounds, etc. The rear surround channels will not change volume unless I raise overall volume which then of course still leaves them quieter relative to everything else.Please tell me someone else has noticed this. I’m on 15.2 so it’s not like I’m missing a software update.Set up is Arc, Sub x2, 300 x2. Any help or input is appreciated. Thank you!

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J
1 year ago
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breitiContributor I
asked in Home theater
Sonos Arc (LS+RS+Sub) sound dropouts

Hi, i have dropouts with my Sonos Arc when watching an Atmos Movie. The dropouts happen sometimes 2x in 10s and then sometimes once every other minute. But i have around 30-50 dropouts in a 45min episode which is obviously VERY annoying. I already tried the steps from the https://support.sonos.com/en-us/article/reduce-wireless-interference article. The system is up to date. I also created a diagnostic report (diagnostic number: 617792448). Can the sonos support maybe tell me what causes the dropouts? Thanks

3247
Corry P
1 year ago
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KaiellTheWizardContributor I
asked in Home theater
Splitting SONOS Amp to both passive speakers and line level

Hello,I am currently using Sonos AMP (current gen) to power a set of floor-standing Tower speakers.My home audio production studio (Yamaha monitors + KRK sub) is arranged in the same space as the TV system, and I’d like to find a way to send audio from AMP to that system without having to spend $400+ on a Port.Is there a method using a line level converter that I could send speaker level signal from AMP to my passive speakers, while also sending line level input to my active monitors?When purchasing Amp I was intending to use Amp’s line input to join the systems together, but the audio delay makes this method unusable.Any assistance / insights are appreciated. Thanks!

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buzz
1 year ago
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raeynContributor II
asked in Home theater
Symfonisk & WiFi - how do they connect as surrounds w/o any ethernet?

Hello,We currently have the IKEA Symfonisk (Gen 2) bookshelf speakers as rear surrounds with our Beam G2. The Beam is connected via WiFi only (not Ethernet) so SonosNet shouldn’t be used.My question is, in this case, do the Symfonisk speakers just connect directly to my WiFi network? That’s what I’d guess is happening but the IP address that shows up in the Sonos app (under system) isn’t the same as what’s showing in my router management. I can’t find a matching IP address, in fact. Any info would be super helpful. Thanks in advance!

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buzz
1 year ago
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SebkuluContributor I
asked in Home theater
era 300 placement about 3 meters away from the couch

Hi, title says it all, my home theater is in a big room (actually living room and tv room) and my couch is about in the middle of this room.I’m considering replacing the two ones SL by two era 300, but I’d much prefer them being mounted on the wall behind me rather than sitting on stands right behind my couch (cables, etc…)So my question is: is 3 meters too far away from my couch?More over, I’ll have to put them a bit higher than ears level otherwise there will be some obstacles in the way (table and chairs of my living room), will it still be all right for sound?There will be plenty of room around each of them though.Thanks in advance for your replies and insights about my questions!

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1 year ago
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User732302Contributor I
posted in Home theater
Going deeper into Sonos ecosystem for our TV room

 Looking for advice for updating our home theater and music setup after our AVR recently died. I like Sonos convenience and sound, so I’m thinking about not replacing the AVR and instead going deeper into the Sonos ecosystem with an Arc for the TV room (probably shouldn’t really call this a “home theater!”). The room is open on the left to the kitchen, on the right is a patio door. It's about 13 feet from the 65" TV to the opposite wall. In other rooms in the house, I have a Sonos:Move, two Play:5’s, and two Play:3’s.Current setup: Anthem MRX-510 AV receiver that stopped working after nine years and isn’t worth repairing Klipsch Synergy F-30 towers, Synergy C-10 Center (all bought on Woot, not expensive) Klipsch SW-350 subwoofer Two Paradigm CI Elite E65-R in-ceiling speakers over the couch (12 feet from the TV, wall is behind couch). If I bought an Arc, could I use these? Vizio P65-C1 television (vintage 2016) -- will I need a new TV to leverage the features of the Arc? Source

1845
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1 year ago
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