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Luis G
Contributor I
June 17, 2020

Buzzing sound Beam

  • June 17, 2020
  • 66 replies
  • 15132 views

After updating to S2, my Beam started making a buzzing sound when playing from the tv.

If I disconnect the cable from the tv hdmi ARC port , the sound keeps buzzing and only Stops. when I disconnect the cable from the beam  
the buzzing only comes from the beam and not from the surrounds  

im using the included original cable 

when playing music from Spotify it plays normally. 
 

any idea what might be causing this?

 

thanks,


 

 

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    66 replies

    adrian haynes 74
    Lyricist III
    June 19, 2020

    yes I experienced the same issue this evening I have had it a year and this issue arose after updating to sonos 2!!

    Crazyirishfam
    Contributor I
    June 20, 2020

    I am having the same issue.  I am hoping that there was something in the update they can fix and correct this.

    Dean0151
    Lyricist I
    June 20, 2020

    I'm in the same boat. I had this strange buzzing noise coming from watching TV/YouTube. When I switched to Spotify it also disappeared. I was assuming there was some sort of issue with the videos I was watching. I've rebooted the beam, and this seems to have done the trick for now. I have also recently updated to the new Sonos app. Hoping it's just a small bug. 

    Luis GAuthor
    Contributor I
    June 22, 2020

    Hi,

    after some prompt help from the Sonos support team the issue was eliminated by completely resetting  the Beam. 
     

    first I had to remove the surrounds , then completely reset the beam (had to follow this link: https://support.sonos.com/s/article/1096?language=en) - removed it from the system and added it again (same procedure as adding a new device)

    did not take a long time and the issue was resolved. 
     

    hope it helps anyone experiencing the same issues. 

    prdpnp
    Lyricist II
    June 25, 2020

    Same issue after updating to S2. Brought up the issue to customer care.

    Had to do a factory reset twice, did a factory reset first time and was working until i installed the update again and it started. So did a reset 2nd time with no update.

     

    Its not expected of Sonos atleast to release the software for the trending music bar in market, without appropriate testing, which gets most of the customers do all these stuff...just a waste of time….

     

    Waiting for the update to fix it. Please keep us informed when its good to upgrade 

    rik_adams
    Lyricist I
    June 25, 2020

    Yes I had the same issue. Thanks for the advice. I factory reset it and it has gone away. 

    adrian haynes 74
    Lyricist III
    June 28, 2020

    done the factory reset...buzzing comes back after a day or so....very frustrating....lack of response from sonos emailed them no response nearly two weeks!!!😡😡😡

    Ken_Griffiths
    Ken_Griffiths
    June 28, 2020

    done the factory reset...buzzing comes back after a day or so....very frustrating....lack of response from sonos emailed them no response nearly two weeks!!!😡😡😡

    Just some things you can perhaps consider, until you can get around to calling Sonos Customer Care...

    I would maybe try a different HDMI lead, if you have not considered that already. Also check if any other TV connected peripherals have HDMI-CEC enabled and try switching it off on the other devices to see if that might make a difference.

    Also, I see from your post, that you did a factory reset, if your Beam is bonded with surrounds did you reset the surrounds too?

    prdpnp
    Lyricist II
    June 29, 2020

    Same thing for me....it worked for a day or two and issue started again. 

    vladk2k
    Contributor I
    July 3, 2020

    I have the same issue - I’ll try and do the factory reset to see if it works.

     

    A couple of things I did not see mentioned here:

    1. The buzzing sounds only when there’s sound coming from the TV
    2. My TV has 2 output options: “PCM” and “Auto” (i.e. what the source format is). I normally have it set to Auto since PCM means stereo sound, and I get the buzzing - even if the source is PCM!
    3. If I set my TV to output PCM and not the source format, it stops buzzing completely, but as soon as I return to Auto, it starts buzzing again.
    4. After power cycling the Beam, it seemed to have worked for a while.
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