Buzzing sound Beam

vladk2k,

Assuming you and others have tried the things mentioned earlier in this thread, I would perhaps submit a system diagnostic the next time you encounter the issue and post the reference here in the thread.
 

Then speak with sonos customer care over the phone, as there are things they can maybe test to see if it’s a sonos hardware/software issue, or if it maybe an external factor, like the TV itself (just as an example).

Hope you get the matter sorted soon.

not a software issue..don't be fobbed off...I have took mine back to the store and had it replaced...think update is killing the speaker....it is not  a TV issue!!!!

Adrian Haynes 1984,

I have two Beams here, running on the S2 software and each are working ok. One is connected to a Samsung TV (bedroom) via optical and the other is connected to an LG TV (Dining Room) via HDMI-ARC. Both are working fine with no sign of buzzing etc. 
 

So it’s perhaps not the update either, but it could be a combination of things (perhaps?) and by asking users affected to submit a system diagnostic when the issue is occurring ..and to contact sonos customer care, is certainly not fobbing people off.  It’s trying to assist those affected, to hopefully get to the root cause of their matter.

pipe down Ken just stating the facts...do you work for sonos? sonos customer care is next to useless...tried rebooting re Installing...I'm not the only one experiencing problems..which by the way only started after the aforementioned update!!!! 

No Adrian, my Wife (Jane) and I are both retired and we live in the U.K... neither of us are employed, nor have ever been employed by Sonos, nor worked for any similar company for that matter.
 

I’m sorry to hear you could not sort your Beam. I can assure you that our two devices are working okay here at our home.

I think The Beam is one of Sonos’ biggest selling products and I suspect if the ‘buzzing’ problem was widespread, there would be many hundreds, if not many thousands, of folk complaining worldwide about it, rather than the few isolated issues that we see mentioned.
 

Anyhow, with all the different makes/models of TV, there is always a chance with any hardware/software changes that some issues may arise. Usually however, if enough information can be gathered (via diagnostics etc); then often the issues can usually be resolved with a firmware update. The sonos engineers/developers, in my experience of being on these boards for a number of years, are very good at fixing such matters whenever they (infrequently) occur. That’s if it is indeed the case here?
 

I personally have had a completely different experience with Sonos customer care. I have always found their service excellent, but I appreciate that many companies currently have support staff working from home at the moment due to covid-19, so that maybe causing some small delays to response times, but I still believe it’s worth taking the support-route I suggested, as that may help to quickly get this matter resolved. I just see that as being far better than returning what certainly is a great TV Home Theatre sound-bar for small and medium sized rooms.
 

Of course it’s upto the user what they wish to do, I’m just making a suggestion to try to assist those few here with the issue.

Ah, of course now that I have a lead (gathering support information etc.) I can’t get it to buzz anymore :-)

Yesterday I’ve watched something via Smart share without problems, then some IPTV. I don’t know if the Smartshare session sorted it out or what was it, but for the moment I can’t reproduce the issue.

If you do manage to figure out a reliable repro for this, please let us know :) A diagnostic as soon as the buzzing starts would also be helpful. 

Yep it comes back... 

Diagnostic created 502967541

so the plot thickens...i got my sonos replaced under warranty ....two weeks in and buzzing starts again on my brand new system...i have sent diagnostics of no....1687051048..so something tells me this is a software issue 😡😡😡