After updating to S2, my Beam started making a buzzing sound when playing from the tv.
If I disconnect the cable from the tv hdmi ARC port , the sound keeps buzzing and only Stops. when I disconnect the cable from the beam
the buzzing only comes from the beam and not from the surrounds
im using the included original cable
when playing music from Spotify it plays normally.
any idea what might be causing this?
thanks,
pipe down Ken just stating the facts...do you work for sonos? sonos customer care is next to useless...tried rebooting re Installing...I'm not the only one experiencing problems..which by the way only started after the aforementioned update!!!!
No Adrian, my Wife (Jane) and I are both retired and we live in the U.K... neither of us are employed, nor have ever been employed by Sonos, nor worked for any similar company for that matter.
I’m sorry to hear you could not sort your Beam. I can assure you that our two devices are working okay here at our home.
I think The Beam is one of Sonos’ biggest selling products and I suspect if the ‘buzzing’ problem was widespread, there would be many hundreds, if not many thousands, of folk complaining worldwide about it, rather than the few isolated issues that we see mentioned.
Anyhow, with all the different makes/models of TV, there is always a chance with any hardware/software changes that some issues may arise. Usually however, if enough information can be gathered (via diagnostics etc); then often the issues can usually be resolved with a firmware update. The sonos engineers/developers, in my experience of being on these boards for a number of years, are very good at fixing such matters whenever they (infrequently) occur. That’s if it is indeed the case here?
I personally have had a completely different experience with Sonos customer care. I have always found their service excellent, but I appreciate that many companies currently have support staff working from home at the moment due to covid-19, so that maybe causing some small delays to response times, but I still believe it’s worth taking the support-route I suggested, as that may help to quickly get this matter resolved. I just see that as being far better than returning what certainly is a great TV Home Theatre sound-bar for small and medium sized rooms.
Of course it’s upto the user what they wish to do, I’m just making a suggestion to try to assist those few here with the issue.
Ah, of course now that I have a lead (gathering support information etc.) I can’t get it to buzz anymore :-)
Yesterday I’ve watched something via Smart share without problems, then some IPTV. I don’t know if the Smartshare session sorted it out or what was it, but for the moment I can’t reproduce the issue.
If you do manage to figure out a reliable repro for this, please let us know :) A diagnostic as soon as the buzzing starts would also be helpful.
Yep it comes back...
Diagnostic created 502967541
so the plot thickens...i got my sonos replaced under warranty ....two weeks in and buzzing starts again on my brand new system...i have sent diagnostics of no....1687051048..so something tells me this is a software issue 😡😡😡
I was having this issue too. Tried the EQ Reset as well as a different HDMI cable - neither resolved.
Submitted diagnostics to support, and they said it showed nothing clearly wrong. Support suggested…
“Can we reboot the Beam to clear out the cache on it? Unplug the Beam off from power for 30 seconds then plug it back to power.”
That resolved the issue (for now).
Support said…
“ Rebooting the speaker also help clear any possible issue on it, since it was powered on for 23 days and it did an update. The cache seems hit it limit. Kindly reboot the speakers for time to time to clear the cache on each one.”
Hopefully this helps a few folks avoid the hassle of a full factory reset.
I am running S1 and I have had exactly the same problem. Switching off both the TV and Beam at the plug point resolves it but it can happen on consecutive days or then a week apart.
I assumed it was the TV which is 5 years old or the cable which I was going to replace.
Interesting to see if the next update whenever that is, resolves it.
Cheers
I am also having the buzzing sound. I turned it off and back on and the buzzing stopped.
Same problem since S2 upgrade. It was much worse (louder) the first time it happened a few days after the update. I power cycled it (turned it off and on) and that resolved the buzzing but it has been back 2-3 times since. On each occasion I power cycle. Very frustrating and hope this gets resolved in next update.
There’s multiple thread with these issues. I have a beam and 2units Sonos 3.
Issues can only resolve if I power cycle it. Can someone acknowledge and work on this!
Only happen after the S2 update recently. It’s definitely a firmware issue
Had beam for over a year worked perfectly. Update to S2 buzzing started. Same tv, hdmi, router … only change was app. Fix it Sonos your rep is on the line.
Sonos Beam is buzzing out of the left front speaker. I first had this happen a week ago, and I thought it was the HDMI cable from the tv to the speaker. I ruled out the speaker as it was working with Sirius XM/Amazon music when not using the HDMI cable. I changed out the cable and it started working with no buzzing for about two days. This morning, it started buzzing again. There is a problem with the Sonos 2 Application or the speaker. There are multiple people on your community forum with the same problem. I also tried the factory reset, it did not work. I’ve had no issues until this new application. Please fix the problem.
Same issue with my Sonos Beam. I updated to S2 two weeks ago. I noticed it while painting and listening to YouTube through the Beam. The buzzing noise doesn't happen when streaming Netflix.
Beam still on S1 here and having a similar problem. High pitched buzz continuous when TV is feeding audio via HDMI ARC. Spotify audio fine. Same issue after power cycling screen. Reseating HDMI cable results in same problem. Temporarily resolved by power cycling Beam. Had it at least 3 times over the last month.
Same problem here.
Had it even before S2.
Today our TV had a update, and the problem came. rebooted the Beam and it helped for about one hour, then it was back again.
Switching from auto to PCM as suggested did not solve it, but made the sound much higher pitch (very unpleasant!).
The TV is a LG OLED. Seems there is many with those. Anyone experienced this on non LG tv’s?
+14
Hi
Welcome, thank you for reaching out to Sonos Community.
I would like to recommend calling our customer phone support on this so you can be assisted with more thorough and in-depth troubleshooting steps as well as a remote diagnostics that can be remotely gathered from your Sonos devices with your permission.
Let us know if it works. If you need help with any other information, please be sure to let us know.
Hi
Welcome, thank you for reaching out to Sonos Community.
I would like to recommend calling our customer phone support on this so you can be assisted with more thorough and in-depth troubleshooting steps as well as a remote diagnostics that can be remotely gathered from your Sonos devices with your permission.
Let us know if it works. If you need help with any other information, please be sure to let us know.
Thanks Mark but I seriously doubt they can help me with this, as it’s exactly the same problem as everybody else here.
Problem persisted tonight so I made two diagnostics before restarting the Beam
TV set on “Auto”:
305109054
TV on PCM:
457552263
As said the noise is on both settings, but it higher pitch in PCM.
Unpluging and repluging the HDMI cable changes nothing, only rebooting the Sonos does.
Btw: is there a way to remotely reboot a Sonos device? I’m tired of having to unplug and replug 😏
😕
Same problem with the buzzing issue on the Sonos Beam. I have done All the troubleshooting techniques. (Plenty of resets, tried different HDMI cables, tried optical.) It always keeps coming back. Sonos support diagnostics show nothing wrong, even though it’s clearly there. Very frustrating
+14
Hi
Welcome, thank you for reaching back to Sonos Community.
I would like to recommend calling our customer phone support on this so you can be assisted with more thorough and in-depth troubleshooting steps as well as a remote diagnostics that can be remotely gathered from your Sonos devices with your permission.
If you need help with any other information, please be sure to let us know.
+14
Hi
Welcome, thank you for reaching out to Sonos Community and sharing your knowledge to fix this issue some users will find this very helpful.
If you need help with any other information, please be sure to let us know.
+14
Hi
Welcome, thank you for reaching back to Sonos Community.
Glad we can help.
If you need help with any other information, please be sure to let us know.
Up to now the fix above (enabling wifi on the beam) appeared to have worked but unfortunately a week later the buzzing started back again.
I was using my Samsung TV’s YouTube app at the time. A power cycle resolved the problem but I don’t think this issue is completely resolved just yet.
My TV is a Samsung UE49MU7000. (Diagnostic - 760168829)
+14
Hi
Welcome, thank you for reaching back to Sonos Community.
Upon checking on the second diagnostic you submitted theirs no issue showing, so my guess is there might be a defect in the soundbar.
Since this is a recurring issue, I would like to recommend calling our customer phone support on this so you can be assisted with more.
If you need help with any other information, please be sure to let us know.
I have the same issue. Did a factory reset and it worked only for 2 days and the humming noise is back. Called customer service and they ask me to try another hdmi cable/optical connector /another TV. All led to the same situation,buzzing noise returns after 1 or 2 days.
Totally frustrating.
I have the same issue… noticed this a few times buzzing in one of the slides of the BEAM… only solution was to power cycle the sonos but it comes back… I have a samsung TV 43UE7125 connected via HDMI ARC, I have 2 Sonos One and all Sonos are the lan with no wifi…
so what is the solution to this ?
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