After updating to S2, my Beam started making a buzzing sound when playing from the tv.
If I disconnect the cable from the tv hdmi ARC port , the sound keeps buzzing and only Stops. when I disconnect the cable from the beam
the buzzing only comes from the beam and not from the surrounds
im using the included original cable
when playing music from Spotify it plays normally.
any idea what might be causing this?
thanks,
Same Issue here. It's very annoying!
Buzzing sound when playing TV, or gaming console in HDMI. Everything seems ok when playing Netflix. TV Samsung QE55Q6FN
Sonos beam + sub
Diagnostic number 152400621
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Hi
Welcome, thank you for reaching out to Sonos Community since you already tried some troubleshooting steps let me try to assist you.
Since the issue still continues and you've done everything, You need to contact again the phone support agents for them to see if this can be replaced or not?
If you need help with any other information, please be sure to let us know.
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Hi
Welcome, thank you for reaching out to Sonos Community since you already tried some troubleshooting steps let me try to assist you.
Try to power cycle the beam, unplug and plug in the hdmi cable from your TV?
If it's still buzzing try to factory data reset the beam to reset it completely.
Let us know if it works. If you need help with any other information, please be sure to let us know.
Same problem here too, started a few months ago, happens about once a week. Power cycling the beam gets rid of the problem until next time.
With the amount of people having the same problem this seems to be a design/manufacturing problem.
Was thinking about getting a third beam, but will hold off.
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Hi
Welcome, thank you for reaching out to Sonos Community since you already tried some troubleshooting steps let me try to assist you.
Have you already tried doing factory data reset in your soundbar?
If you need help with any other information, please be sure to let us know.
Hi MarkP, thanks for your reply, sorry for the late response on my behalf.
Alas, factory resetting the Beam did not work.
Do you have any other suggestions at all ?
thank you in advance.
I did Sonos update two days ago and buzzing on the Beam started. Connected to Samsung TV. Reboot/Reset of speaker fixes issue only temporary and buzzing reappears. Is there a way to roll back the update? Also, please inform management that people are having issue with this update.
I’m going to give sonos support a shot (I did try the other day, but the live chat session didn’t work)
If I still continue to experience the issue, I’m going to take my sonos kit back to where I purchased it from, it’s faulty as far as I’m concerned.
I will purchase a “traditional“ 5.1 setup, and just hook up an Echo Dot to it.
This is supposed to be a premium product, I can’t stress my dissatisfaction more strongly.
Poor show Sonos. Poor show.
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Hi
Welcome, thank you for reaching back to Sonos Community.
We don't have any option to rollback the software update,
If you have another HDMI cable please try it and let us know if it works.
If you need help with any other information, please be sure to let us know.
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Hi
Welcome, thank you for reaching back to Sonos Community.
I understand you’re really disappointed with the current situation you have with your Sonos product.
I would like to recommend calling our customer phone support on this so you can be assisted with more,
thorough and in-depth troubleshooting steps as well as remote diagnostics that can be remotely gathered from your Sonos devices with your permission.
If you need help with any other information, please be sure to let us know.
I have had this issue since s2 with a Samsung Tv. Doesn’t happen on Netflix or Amazon just catchup tv 4od and itv. Have to reboot the beam but is getting frustrating as it seems to be getting worse. Very disappointing as may have to get rid of it and go back seperates
Same issue is re-occuring again now, too frustrating. Tried same reset steps again was up...for few days and again issue started back.
Calling the customer care is too long a wait and usually nobody answers..Feeling sick with such a premium sound company and horrible testing before releasing out the updates….or i am wondering if the issue is with the speaker itself and firmware damaged my speaker...i am currently out of 1 year warranty, but i raised the exact initial issue 6 months back before the warranty expired, not sure they will honor that now…..All in All..so disappointing
Submitted diagnostics with confirmation number 1046359165
@Sonos, Please fix the issue asap or get me a replacement pls
I thought I would report back with an update on the issue I have been experiencing.
The issue appears to be resolved 🤞🏻
I contacted Sonos support and they advised me on various fault finding steps.
The one that resolved the issue was to simply unplug my TV and the Beam, then just plug them back in !
I’ll monitor the issue and post back here in a week or so to update.
I’d also like to mention how good my experience was with Sonos support. They were quick to respond, clear in their instructions, and just hassle free. Makes such difference.
Cheers all.
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Hi
Thank you for reaching back to Sonos Community.
Glad we managed to sort all things out.
If you need help with any other information, please be sure to let us know.
Well, that didn't fix the issue for me. Buzzing still there. I think if you don't come up with a solution I will need money back as they are still in warranty and get some other system. You don't expect to have such issue with such product!
+14
Hi
Welcome, thank you for reaching out to Sonos Community, We appreciate your time and effort in posting your concern here in our community.
We would like to extend our help here by contacting our customer phone support on this so you can be assisted with more thorough and in-depth troubleshooting steps as well as remote diagnostics that can be remotely gathered from your Sonos devices with your permission.
If you need help with any other information, please be sure to let us know.
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