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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27832 Topics
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WoodrockContributor I
posted in Home theater
Sonos optical adapter a temporary solution

I have a Sonos Arc connected to a Pioneer PDP-LX508a Plasma.because of the age of the TV it does not have ARC and will not pass HDMI audio through to the optical out it will only pass it through analog….strange I know.for me to use the Sonos Arc I had to use one of those small analog to digital converters with optical out and connect the optical using the Sonos optical to HDMI converter ….this worked a treat for the last 12 months until the last day or two, it stopped passing the audio.i have tried everything to find the problem and the only thing I can come up with is that Sonos has done an update and it’s broken the Sonos optical to HDMI adapter 😡…..but I  have a work around for it !!I had an old ZP80 lying around not doing anything So i noticed it had an analog line in and an optical out.I fired up the old S1 app and connected it to the network, then I selected line in, connected the analog out from my TV and connected the optical adapter to the ARC and sound !!So until it gets rec

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6 months ago
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YorkSteveEnthusiast I
asked in Controllers and Music services
New app & music library - several questions

Well, what a disaster. Here is another long-time Sonos user utterly baffled as to why this app upgrade was released. I would appreciate answers to a few simple questions.I have a large (approx 2000) library of CDs held on a usb drive, connected to my router.The new app finds the library, but there is no album art. Why?If I search for an artist, it brings back options for Spotify, Mixcloud, etc etc, but not my CD library. Why?My playlists (some of which have hundreds of tracks) appear in the Sonos favourites section, but if I click on them, there is no track listing. Why? Once they are playing, I can click on a button which shows the track listing, but how do I edit the playlist?If I go into my library and drill down to a song, the option to add it to a playlist has gone. How do I do it? In fact, how do I create a new playlist???!!!How do I tell Sonos to re-index the library when I add another CD? In the old app I set it to re-index every morning at 3am. Is that still happening?All of t

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6 months ago
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robokittyEnthusiast II
asked in Controllers and Music services
How do I add music to a particular speaker in the new app?

With the old app you selected the “room”, and then and music added would go there? With the new app I can pull up a overlay that says “Your System”. Then in there I can select different rooms and press “Apply”. But that doesn’t seem to stick all the time. 

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6 months ago
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AkremenContributor I
asked in Controllers and Music services
Playing songs randomly from music library in new app

In the old app I could set up Sonos to play through the songs in my library randomly. In the new Sonos app when I select a song only that song goes into the queue, whereas in the old app all the songs in the library went into the queue. Will this feature be available at some point? This capability is one reason I invested in a Sonos system

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6 months ago
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ChandersContributor I
asked in Home theater
Can no longer “add sub”

Just documenting a (to me) new problem with the Sonos app (the old one) that I haven’t seen mentioned yet on this forum. I’d blocked app updates and had been using the old app for as long as I could and today I lost the ability to move my sub from one “room” (my TV / beam / surrounds) to another (my play 5 / turntable). The sub is on and plays - you just can’t move it to a new location. (I have one sub which I use to play vinyl with a play 5 and then when I watch tv / stream [in the same physical room] I move it to the new Sonos room]I’ve tried searching this forum and I’ve a seen a bunch of different variations in this question but I can’t tell which one is actually my problem but more importantly what the answer might be.  I’m wondering if any folks have this problem as well, and if anyone has it who is using the new app. I’m trying to figure out if I need to bite the bullet and just update the app to make the problem go away, or if it is another issue. 

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6 months ago
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Napoleon70117Contributor I
posted in Controllers and Music services
app update

I am VERY UPSET over this new app and update . Why change something that was working just fine ?  .  1 speaker out of 7 is working .  So much money invested on a system that WONT WORK .  I’m pissed 

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6 months ago
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Oscarskm99Contributor I
asked in Home theater
can't pair mu new sub min with my sonos arc

Can't pair mu new sub min with my sonos arc, after the update the app ,after running the proceses to pair, I get a message  that said I need  to check my network o check if my system it’s on, doe any one knows how to fix this problem? 

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6 months ago
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amiklasContributor I
asked in Components and Architectural
Clicking sound at random intervals from my Sonos Connect

Hi, Maybe two or three times a week, I hear a clicking / popping sound from the speakers connected to of my Sonos Connects.  It happens even when there is no music playing, and seems to happen at random intervals. Is there a way to access the logs from the Connect in question?  It’d be very helpful to determine if the Sonos Connect is rebooting or doing something else unusual at these moments so I can rule out problems with the downstream amp. Thanks for any help! -- Andrew 

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Airgetlam
6 months ago
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Daadreemn13Contributor I
asked in Controllers and Music services
Alarms

My weekday alarm is set to a news channel. How do I setup my weekend alarm to music? I was able to do this before the app update. 😡

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6 months ago
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uw8Ne25Contributor I
posted in Controllers and Music services
forced update

The response from Sonos to the outcry from (previously) loyal fans following the debacle of the latest (May 2024) app update is not only inadequate, it is poorly written and pays no regard to the investment we have made over he the past decade to what had been a quality-driven product. Like others, I will be divesting and re-investing in better products and better management. Despite my efforts to replace the immensely flawed recent app with the last functioning app (16.1) AND setting options to NOT auto-update, every 24hrs or so the app is replaced with the new immensely problematic version. I've been a loyal customer, investing MANY thousands of dollars in multiple systems... Lacking any reasonable response from. SONOS to another obvious issue, I'm cutting chords.

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6 months ago
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AdamiContributor I
asked in Controllers and Music services
new app - changing between line in and spotify streaming

Hi,  After new app changes, changing between line-in to spotify streaming is slow and sometimes won't work without an app restart.Has anyone else experienced this?  Thank Adam

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6 months ago
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SchlagdogTrending Lyricist I
posted in Home theater
Sub wont connect.

I know this garbage app has ruined everyone’s system. Anyone know how to get a sub to reconnect to their system.  I’ve spent 3 ½ hours on it. This app needs to be in the trash and the old app put back on the App Store. Knowing Sonos it will be years till it’s fixed. 

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6 months ago
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redfinch19Contributor I
asked in Controllers and Music services
i can no longer use my sonos one and roam simultaneously

Cannot use Sonos one and roam to play same music, podcast sessions simultaneouslyWhat happens is if you pick some musical c from say Spotify it will play on one and your u can choose the same music for the the other but of course they are not synced .I won’t be buying any Sonos products again as the app is rubbish

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6 months ago
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Dan.WillsContributor I
asked in Controllers and Music services
clarification on recent NAS library issues?

yesterday coinciding with alerts to upgrade to 80 apps, my Sonos system will not connect to my NAS library.   “access to//RT-N66R/iTunes denied”library is hanging off an Asus router USB/SAMBA using SMBv1, which some threads are saying is now not supported.before I go out and buy a new damn router to fix this, can Sonos clarify that this DID recently/suddenly change (with no warning)?thanks 

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6 months ago
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Flurk666Contributor I
asked in Speakers
play1 can not be found in the app

After a factory reset the play 1 Connects to wifi using the app, but than the app can not find the play1 in the wifi network. I than get a pop-up saying to unplug the play 1, plug back in and than the app should find it but nothing happens…

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Ian_61
6 months ago
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Amanley21Contributor I
posted in Home theater
RECENT UPDATE - UNABLE TO PLAY TV

So, at this point we're all more than aware of what an elementary update Sonos recently released, but one thing I haven't seen or heard mentioned is; are they going to bring back the TV function?!? I am having to go into my office and use the app on the Windows to switch from music to TV and beyond annoying at this point.... everything about this release was questionable and if they don't correct these issues, they're going to lose a lot of customers! Over it!

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6 months ago
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MattwinerContributor I
asked in Home theater
Soundbar does not work with Peacock

I’ve got an Arc connected to my Samsung TV via HDMI. It works when using Xfinity, and all the streaming services (via Xfinity box), Prime TV, AppleTV, etc all work fine. But if I open Peacock the audio never works.  I have to unplug the Arc to get the audio to work out of the TV

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6 months ago
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AndiazContributor I
asked in Home theater
remote

My Sonos isn’t working from the remote. The sound is coming from it and my phone . But, I can’t control the volume from the remote

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6 months ago
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Installer proContributor I
asked in Controllers and Music services
Is the new update still in beta?

Seems like all the good stuff is broken. Alarms gone, seamlessly connecting to multiple home, my 14000 song nas archive unusable.  Was this latest update released by accident? Can you please take it back?

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6 months ago
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CTruaxContributor II
asked in Controllers and Music services
Amazon Music for Canadians

I am a Canadian.  I have a Canadian Amazon Prime account.  When I access Amazon Music on my phone, it works as expected.When I try to set-up Amazon Music on the Sonos app it tries to log on to Amazon US.  Of course it doesn't find my account because my account is in Canada.How are Canadians supposed to access Amazon Music on Sonos?

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Ken_Griffiths
6 months ago
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wlm50Trending Lyricist I
asked in Controllers and Music services
Has anyone else lost access to their TV as a source?

I have lost not only my Music Library, but I also lost my TV as a source. I cannot get any sound from the web app. Fortunately, I still have the old app on my MacBook Pro, so I can use that to reconnect to the surround system of the TV (Arc, Sub, satellite speakers). But if I decide to stream something on the surround system, the TV is lost. I have to go back to my MacBook to reset it. I’d call or chat with Sonos, but they are overwhelmed and I can’t get through. Please, please, Sono, do not remove my app from my MacBook or my system will be unusable. My use model is 70% TV surround, 20% using my Music Library, and only 5% streaming.

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6 months ago
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NotkevinspaceyContributor I
asked in Controllers and Music services
Recent App Upgrade

Well, I remember a time when I went into a high end audio store several years ago to trade up some of my sonos speakers and they tried to sell me on top notch stuff, while confessing that Sonos had cornered the market in terms of the app. They said no one can really touch it. Best one out there. And then a few weeks ago happened. Honestly, sincerely and with love in my heart for the tech, what did you guys do??? This is hands down the worst "upgrade" I have ever experienced with any type of tech. The app barely responds and if it does, it can take several seconds and then undo what I asked it to do, i.e., lower volume and then it magically goes up. My wife already hates my music and Sonos, but this is literally not helping my marriage. That's how bad it is. It is impossible to navigate. Everytime I try and play something, I have to try two or three different ways until I figure it out again. Completely unintuitive. It's so bad that even though there might be PR ramifications, I would s

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6 months ago
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JimboIVContributor I
asked in Speakers
New app does not find my existing system

Please help me get the new app to connect to my existing system 

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6 months ago
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lalvasmithContributor I
asked in Speakers
Adding Era 300 surround speakers to system

I am having trouble adding era 300 speakers to the system. I’ve reset them to factory settings a few times, but they appear as “Era 300 Not Registered” and “Fix it.” The Fix it tab doesn’t respond. When I try to “Add Speaker or Component” neither of the two speakers appear.

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6 months ago
Psychadelic_dog
Psychadelic_dogContributor I
asked in Controllers and Music services
The new Sonos app is disappointing

I downloaded the new app and was excited to do so.  I got the new era100 speakers for Christmas and finally got around to setting them up. Well first, the new app would not authenticate with Apple Music which is my music service of choice. If Apple and Sonos are feuding, I'm finding another system. Second, when I try to select speakers in a certain room to play music, the app will not switch properly.  Sometimes it switches to the room I selected but then switches right back to the former room.  Sometimes it selects multiple rooms when that was not what I indicated.  Given the cost and track record of this technology, you all are really trying my patience as a customer.  I know you can do better because this was a phenomenal product for so long.  Now it’s like everything else, mediocre,  DO BETTER.

852
Standa
6 months ago
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