Your feedback on the new Sonos App

@chambolle  Most people have always had access to their playlists, so I’m not sure whether this is a ‘fix’ still to come. The ability to create them and edit them will be available though.
As has been said before, there will be no ‘all clear’ as there will be no final app update. The app will be continually updated, just as it has been since Sonos was first launched. 

Having to wait almost 6 months just to get vague feature parity (there are loads of small things missing from the UI in general) is hardly something to be pleased or thankful for. It’s also not something that is impressive or shows any kind of prowess. It’s just plain embarrassing. 

Agreed. Who’s pleased or thankful about it?

No, I too added Plex as a service in Sonos but to no avail. Still, on the bright side, in terms of an app to -at last- access my music library and, say, play it through my audio system it works as advertised. 

Whilst using Plex as a DLNA server isn’t the best option, if you enable this feature (Settings > DLNA : Enable the DLNA server) you can then use UPnP control points to play music from Plex to your Sonos system e.g. BubbleUPnP on Android.

https://www.digitalmusicnews.com/2024/09/03/former-sonos-engineer-heartbroken-by-the-app-disaster/

Thanks for posting that. The laid-off SONOS engineer tells a story that sounds a lot like what happened (and is still happening) at Boeing. The still-employed “someone else”, on the other hand, seems to think the problems will be resolved and “can see the light at the end of the tunnel”. Might need to spend more time closely tracking r/sonos!

We are not waiting for a final app update. What we are waiting for is to have back all removed features and to have the new app's bugs sorted out. Unfortunately, I don't believe this will happen this year. If we are lucky, perhaps by Q1/2025.

There's this unofficial Bug Tracker. I haven't seen many issues being closed lately:

 https://github.com/amp64/sonosbugtracker

One has to pretend to drink and even like the Kool Aid as long as one is on the payroll.

@Rhonny

Rhonny wrote:

@chambolle  Most people have always had access to their playlists, so I’m not sure whether this is a ‘fix’ still to come. The ability to create them and edit them will be available though.

In last weeks update I got my favourites and recently played lists being populated which included playlist access for the first time. I could however only play a selected track from a list and recently played absented itself after a day or so...

Yesterday, recently played returned, empty but is populating, and I could actually play a whole playlist - no further updates and no interventions on my part.

Something got fixed somewhere, cloud?

#notmynetwork

No idea! Is Sonos working on things in real time, with cloud adjustments that trigger certain things to start working again for certain setups without additional updates? Who knows! 

The test will be whether it all remains working for you. It could just as easily disappear again tomorrow, leaving you scratching your head again…!

Which is why I’m waiting until the dust settles; with periodic ‘check-ins’ to determine the current status.

Functionality missing, the app is not intuitive at all. Yesterday my Sonos Move fell off the network. I went to setting where there used to be a button to find speakers that are part of your system that need to be reattached, and it’s gone. I got a link to some articles that didn’t help. It took me hours to sort out.

Sonos has take a great product and completely trashed it for headphones that nobody buys? Silicon Valley is chock of quality programmers and the release disgraceful. It should never have gotten out of beta. I am ready to research other wireless solutions,

And you can turn it off if you wish:

Or rather, it should have spent some time IN beta.

Just one word trainwreck

Backend fixes that don't need UI update. Like issues that should have been picked up a year before they triggered the update

Again I’m reminded by a simple fix that never gets done. I’m sitting in the Living Room looking through over two hundred songs, find one and start to play it. Then realize that it’s not the song I was looking for and wanted to continue my search. But AGAIN, it takes me to the top of the playlist. WHY CAN’T SONOS FIX THIS *** PROBLEM!!!  It seems like it should be a simple fix. I am really pissed!,

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

https://www.forbes.com/sites/danpontefract/2024/08/24/the-sound-of-failure-at-sonos/

After reading this article, now I understand why my request has been going unanswered for months. It is insignificant relative to all the other app problems. And my take on the 100 employees that got laid off were the ones who were vocal about the decisions being made by upper management. I’ve been a victim myself at a smaller network test equipment company years back. Why, with all the problems that Sonos is having right now, would you lay people off? You would need all the experienced staff you can get. I think most of the staff that were let go were the original programmers who were upset, and that would mean to me that things are not going to get better any time soon. 

Why can’t you just role back the update and go back to the drawing board. A forced app update for headphones that most of us don’t want or use just seems crazy. Surely you can just roll back the update to a stable version of s2 and then employ a way better dev team to spend 12 months re building the whole thing from the ground up. Either way Sonos has lost my vote of confidence and the entire senior management team needs to feel the wrath of their failure for a series of avoidable catastrophes in the decision making process. Like, I am just totally gob smacked by the series of failures from a product that pretends to compete with premium speakers. Maybe sell the company to google or another big software company with a better affinity for developing this type of audio interface. 

I just played a song that I saved to Sonos Favorites. When I did that it replaced my entire existing queue with that one song. Is that how it’s supposed to work?

Luckily, my Sunroom queue was saved in Recently Played and I was able to recover the Sunroom Playlist.