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Your feedback on the new Sonos App

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2411 replies

M
Userlevel 4
Badge +2

On the web site you can send a message to the CEO and off course the link/address doesn’t work.

Get in touch with our CEO, Patrick Spence, at ceo@sonos.com

_____________________________________________
From: System Administrator
Sent: Tuesday, May 21, 2024 3:14 PM
To: XXX
Subject: Undeliverable: NEW SONOS APP

Your message did not reach some or all of the intended recipients.

      Subject:     NEW SONOS APP

      Sent:  5/21/2024 3:14 PM

The following recipient(s) cannot be reached:

      ceo@sonos.com [undefined:ceo@sonos.com]' on 5/21/2024 3:14 PM

            503 5.5.1 specifications. 00721157ae682-6209e26fc1csm54353687b3.71 - gsmtp

 

This is unacceptable!

 

LOL!  Oh dear.

M
Userlevel 1

The “fixed” app update v 80.01.11

DO. NOT. TRUST. 

As soon as you open they are forcing you to do an entire system “software update.”

I suspect they will use this Trojan Horse to destroy my still functioning Mac controller and make things EVEN WORSE, if you can imagine worse than this. 
 

And then Sonos have THE BALLS to send me new product emails.  GTFO 

Give us the old app back. Today.

 

How did you get the old app?

S
Userlevel 5
Badge +9

Just got the Ace notification. Bit perplexed that with the wide release the 5th they felt they couldn't hold back the app update a little longer. That makes it seem even dumber to me.

 

At least with the last update my library seems a little more stable.

"I saw the Stooges and the MC5"
W
Userlevel 3
Badge

There is a fundamental problem at Sonos that software won’t fix.  Simply put, you don’t know and respect your customer. 

You don’t seem to know what features your customers use or you wouldn’t have shipped this upgrade with key functionality missing and yes, some significant bugs.  You also don’t know how to communicate to your customers or you would have told us about the functionality that was going to disappear before we upgrade. You essentially pushed a beta version or minimum viable product to your entire customer base who already had a more functional product. In my experience someone should lose their job for that decision. 

It has been years since I recommended Sonos products to anyone, not because of the hardware, but because of the poor software releases.

When I first bought in many years ago the S1 app worked well, and was quick and stable. Loved it.

When you released S2 and caused the bricking debacle... That was incomprehensible….

Today with S2 version 8 it takes far too long before the android app launches and is fully usable (Samsung S23 w/Android 14), if it finds my speakers at all, so it’s faster and more reliable for me to walk to the next room and use my PC instead of the mobile app. Your product manager should be ashamed by that.

In the future I fully expect there will come a day that you suddenly force us to dispose of our hardware because you will release a software upgrade that stops devices from working, instead of telling us our devices will not work ahead of the release, and letting us turn off updates, so we can stay on whatever version we have for as long as it continues to work (like the computer industry does).

I hope Sonos can fix itself, but believe it will take management turnover, business processes changes, and development and QA improvements to make that happen, so it’s unlikely. I truly hope you prove me wrong.

A
Userlevel 7
Badge +4

There is a fundamental problem at Sonos that software won’t fix.  Simply put, you don’t know and respect your customer. 

You don’t seem to know what features your customers use or you wouldn’t have shipped this upgrade with key functionality missing and yes, some significant bugs.  You also don’t know how to communicate to your customers or you would have told us about the functionality that was going to disappear before we upgrade. You essentially pushed a beta version or minimum viable product to your entire customer base who already had a more functional product. In my experience someone should lose their job for that decision. 

It has been years since I recommended Sonos products to anyone, not because of the hardware, but because of the poor software releases.

When I first bought in many years ago the S1 app worked well, and was quick and stable. Loved it.

When you released S2 and caused the bricking debacle... That was incomprehensible….

Today with S2 version 8 it takes far too long before the android app launches and is fully usable (Samsung S23 w/Android 14), if it finds my speakers at all, so it’s faster and more reliable for me to walk to the next room and use my PC instead of the mobile app. Your product manager should be ashamed by that.

In the future I fully expect there will come a day that you suddenly force us to dispose of our hardware because you will release a software upgrade that stops devices from working, instead of telling us our devices will not work ahead of the release, and letting us turn off updates, so we can stay on whatever version we have for as long as it continues to work (like the computer industry does).

I hope Sonos can fix itself, but believe it will take management turnover, business processes changes, and development and QA improvements to make that happen, so it’s unlikely. I truly hope you prove me wrong.

It’s sad, Sonos was a great company with great products, unfortunately trust in the brand has taken a nose dive in recent years. I won’t be purchasing anymore products from Sonos.

Bring back the old Sonos app. It was clunky, but it actually worked!
C
Userlevel 7
Badge +18

There is a fundamental problem at Sonos that software won’t fix.  Simply put, you don’t know and respect your customer. 

You don’t seem to know what features your customers use or you wouldn’t have shipped this upgrade with key functionality missing and yes, some significant bugs.  You also don’t know how to communicate to your customers or you would have told us about the functionality that was going to disappear before we upgrade. You essentially pushed a beta version or minimum viable product to your entire customer base who already had a more functional product. In my experience someone should lose their job for that decision. 

It has been years since I recommended Sonos products to anyone, not because of the hardware, but because of the poor software releases.

When I first bought in many years ago the S1 app worked well, and was quick and stable. Loved it.

When you released S2 and caused the bricking debacle... That was incomprehensible….

Today with S2 version 8 it takes far too long before the android app launches and is fully usable (Samsung S23 w/Android 14), if it finds my speakers at all, so it’s faster and more reliable for me to walk to the next room and use my PC instead of the mobile app. Your product manager should be ashamed by that.

In the future I fully expect there will come a day that you suddenly force us to dispose of our hardware because you will release a software upgrade that stops devices from working, instead of telling us our devices will not work ahead of the release, and letting us turn off updates, so we can stay on whatever version we have for as long as it continues to work (like the computer industry does).

I hope Sonos can fix itself, but believe it will take management turnover, business processes changes, and development and QA improvements to make that happen, so it’s unlikely. I truly hope you prove me wrong.

It’s sad, Sonos was a great company with great products, unfortunately trust in the brand has taken a nose dive in recent years. I won’t be purchasing anymore products from Sonos.

Awww! How about the new Bluetooth headphones?  Unless you have an ARC to 'bond' to, they have little to do with Sonos apart ftom the logo.  Don't throw the proverbial baby out with the bathwater.

Anyway, according the Sonosista fanboys it's all just a small storm in a teacup, or even just a minor hiccup. 

It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -
S
Userlevel 5
Badge +9

There is a fundamental problem at Sonos that software won’t fix.  Simply put, you don’t know and respect your customer. 

You don’t seem to know what features your customers use or you wouldn’t have shipped this upgrade with key functionality missing and yes, some significant bugs.  You also don’t know how to communicate to your customers or you would have told us about the functionality that was going to disappear before we upgrade. You essentially pushed a beta version or minimum viable product to your entire customer base who already had a more functional product. In my experience someone should lose their job for that decision. 

It has been years since I recommended Sonos products to anyone, not because of the hardware, but because of the poor software releases.

When I first bought in many years ago the S1 app worked well, and was quick and stable. Loved it.

When you released S2 and caused the bricking debacle... That was incomprehensible….

Today with S2 version 8 it takes far too long before the android app launches and is fully usable (Samsung S23 w/Android 14), if it finds my speakers at all, so it’s faster and more reliable for me to walk to the next room and use my PC instead of the mobile app. Your product manager should be ashamed by that.

In the future I fully expect there will come a day that you suddenly force us to dispose of our hardware because you will release a software upgrade that stops devices from working, instead of telling us our devices will not work ahead of the release, and letting us turn off updates, so we can stay on whatever version we have for as long as it continues to work (like the computer industry does).

I hope Sonos can fix itself, but believe it will take management turnover, business processes changes, and development and QA improvements to make that happen, so it’s unlikely. I truly hope you prove me wrong.

It’s sad, Sonos was a great company with great products, unfortunately trust in the brand has taken a nose dive in recent years. I won’t be purchasing anymore products from Sonos.

Awww! How about the new Bluetooth headphones?  Unless you have an ARC to 'bond' to, they have little to do with Sonos apart ftom the logo.  Don't throw the proverbial baby out with the bathwater.

Anyway, according the Sonosista fanboys it's all just a small storm in a teacup, or even just a minor hiccup. 

 

 

To be fair to the fanboys my library appears all the time now. A little bit of artwork and colour and I will be happy.

"I saw the Stooges and the MC5"
A
Userlevel 7
Badge +4

Sonos are now forcing the app update on IOS on my mother's iPhone! 😡🤬

The app was set to not auto update!

Looks like she has no choice now! 
🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬

She will now lose access to her local music library of old LPs which I converted to Mp3s for her years ago which are mostly not on streaming services. They are stored on a USB drive plugged into her router and using SMBv1. She doesn’t have money to spend on a NAS or to subscribe to streaming music. Besides some of her favourite records aren’t there.

She had a working system, and had no need for this new app, but now it will be my problem to fix or find another solution for her. I wish I never recommended these speakers to friends and family!
 

 

Bring back the old Sonos app. It was clunky, but it actually worked!
B
Userlevel 2

Hi Everyone

We moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is currently happening on the community.

First of all, we value all the feedback you are providing about the new Sonos App. We hear you. Feedback is coming in fast and thick, however - for understandable reasons - and to be frank, we are having trouble just keeping up with it all. For this reason, some topics that have not yet been replied to will go unanswered. We will, however, do our best to amalgamate some of these separate threads into bigger, related threads (such as one big thread for Alarm complaints and another for Queue Management) to be answered en-mass. The threads that are feedback on other aspects of the new app will be merged with this post.

Threads that describe issues such as missing rooms and app crashes (those that are not just feedback, in other words) will be answered, as will threads not relating to the new app in anyway, but these will take a bit longer than normal.

Please be aware that we are reading every post, we are recording and collating all feedback, and all of it will be passed over to the app software development team. In addition, we are doing our best to identify previously unidentified issues and report them to our technical teams.

We know many of you are concerned about certain features going missing, so let us take this opportunity to say that the following features are coming back:

  • Alarms management
  • Sleep timers
  • Queue management
  • Playlist editing

In addition and contrary to some speculation, local Music Library is not going anywhere, though SMBv1 support has been permanently removed. Local Music Library searching is something that is still being worked on.

We’d also like to thank everyone who has taken it upon themselves to help others here with their questions and concerns - we appreciate you all!

Thanks for listening - take care of yourselves, and each other.

 

Combined threads:

General feedback (not relating specifically to those below):

Queue management: 

Alarms:

 

Please note that there is an official statement that can be read here.

Fix my broken sub due to this app sonos the alarm, playlist, queue and sleep timers are all useless to a non functioning product you guys broke right?
A
Userlevel 3
Badge

OH OH  I want the old Sonos Back.  Missing the music I knew and loved.  Even wondering if the music quality has dropped

My fault list is groing.

Goodness knows what last nights app upgrade did.

 

 

Andrew

W
Userlevel 1

Sorry Sonos developers but this new app is absolutely terrible! I am an AV specialist and sell Sonos so I feel that my opinion with having worked within this industry for 25 years and with Sonos 15 years has some bearing on this matter. Its not nearly as intuitive as the previous version and having difficulty finding some settings that I need to properly setup some systems. One issue is I cannot find the settings to set a port have the volume fixed output.  WHY did you change this app when it worked so well?? Very hesitant to sell SONOS anymore!

G
Userlevel 7
Badge +8

This update from today is much better.

No more crashing.

I start to like it.

Of course there is more to fix…..

Keep up the good work.

 

 
 

Glad you like it but you are clearly in the minority with this, its a terrible update. RU getting free Sonos for your comments?

There have clearly been users who have been able to get by with the new app from day one.

W
Userlevel 1

This is my last message here. I just wanted to let listeners know how I have resolved my issues with Sonos. I have 4 Era 300s and 11 Era 100s, The update 2 weeks ago made it impossible for me to use the Sonos system. Sonos refuses to allow iOS users to revert to the previous version. I do not understand why they have done what they have done. But I have been a loyal user for more than a decade. This is unacceptable but there is nothing that I can do except jump ship. I have accordingly uninstalled all my Sonos equipment and am in the middle of replacing it all with BlueSound equipment. I cannot recommend this company highly enough. The Pulse M and Pulse Mini sound fantastic, at least on a par with Sonos but far more configurable. They have very clean fully functional apps on Mac, PC, iOS and Android. No login to the BlueSound site is required except to download the app, which you can save on your computer if you have a Mac or PC. No registration of equipment. You don’t even have to have a BlueSound account. Unless you use streaming services you do not need to be signed in to the Internet, so if you lose internet connectivity you do not lose the ability to play local music stores. Plus all Bluesound units have USB input (thumb drive or usb drive, headphone out, and audio in, plus two way bluetooth (so you can use wireless headphones). Anything played on one unit can be played on any other unit. Everything that I don’t like about Sonos is no longer an issue. I do not know of another multi-room system that has all these benefits. Most require that you have an active internet connection to even run the app. I think in the long run I will be thankful for this mess. Otherwise I would never have had the courage to make the switch. I am not sure what I will do with all the Sonos equipment. I will hang on to it for a while and if Sonos ever gets their act together I may try to sell it. Otherwise it will find its way to an electronic equipment landfill or whatever it is they do with trashed electronic stuff. So long Sonos. 

 

I’m a Sonos dealer and considering selling Blue Sound in place of Sonos; I’ve heard good things about these products. I think Im done selling Sonos unless they can go back to the previous version. Its a terrible update. 

A
Userlevel 7
Badge +4

Sonos CEO on the lessons from the rise and fall of BlackBerry - Fast Company

Patrick Spence says “You have to know who you are, what customers you’re serving, where your strengths are, and play against that.”

Oh the irony...

I remember when Blackberry adopted android because “if you can’t beat ‘em join ‘em” and then released the Playbook without email software alienating their existing customers.

I can see many parallels with Sonos right now.


A death spiral...

Bring back the old Sonos app. It was clunky, but it actually worked!
R
Userlevel 2

If it weren’t for the investment I’ve already dumped into Sonos, this mess of an app update would 100% have driven me to another product. I’m still holding out hope that Sonos comes to their senses and allows us to download the old app soon, but if this takes any longer we should all make a lot of noise by trying to return our Sonos products for a full refund. 

 

This entire debacle exposes a big issue with hardware products like Sonos and Apple: high upfront investment, but unlike traditional hardware they depend on ongoing software support for the hardware to work. 

Consumers should be protected in these cases from planned obsolescence and hardware rendered un-usable by app updates, or companies ending software support for older products. These companies should bear the responsibility of this obsolescence by being forced to dispose of or recycle old equipment and provide customers with credit towards new product.  

B
Userlevel 2

All I’ve been offered was to send my sub back and 30% off a new one 🤬 for a sub that worked completely fine until the update.

B
Userlevel 3
Badge

This is a complete disaster and has rendered my Sonos virtually useless. I was considering buying more equipment but never again.

R
Userlevel 2

If you bought your product from a dealer like I did, you should contact them and ask for a full refund. They probably won’t give it to you, but if everyone does this Sonos will start feeling the pressure from dealers and that will be harder to ignore than customers like us on the forum. 

B
Userlevel 3
Badge

For Pete's sake, please roll back to the old app before you ruin your platform.

C
Userlevel 3
Badge

All I’ve been offered was to send my sub back and 30% off a new one 🤬 for a sub that worked completely fine until the update.

Very dubious business practice, ie to sell you replacement hardware when the hardware is very unlikely to be the issue, and them knowing the app is the far more likely reason. 

Then again, from Sonos’s perspective they have shifted another box (at your cost - they'll still make a profit at 30% off) so that will keep the shareholders appeased, and your return goes in the e-waste.

Disgusting company, and I say that as a former Sonos advocate and purchaser since they started out. 

F
Userlevel 6
Badge +4

Hi Everyone

We moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is currently happening on the community.

First of all, we value all the feedback you are providing about the new Sonos App. We hear you. Feedback is coming in fast and thick, however - for understandable reasons - and to be frank, we are having trouble just keeping up with it all. For this reason, some topics that have not yet been replied to will go unanswered. We will, however, do our best to amalgamate some of these separate threads into bigger, related threads (such as one big thread for Alarm complaints and another for Queue Management) to be answered en-mass. The threads that are feedback on other aspects of the new app will be merged with this post.

Threads that describe issues such as missing rooms and app crashes (those that are not just feedback, in other words) will be answered, as will threads not relating to the new app in anyway, but these will take a bit longer than normal.

Please be aware that we are reading every post, we are recording and collating all feedback, and all of it will be passed over to the app software development team. In addition, we are doing our best to identify previously unidentified issues and report them to our technical teams.

We know many of you are concerned about certain features going missing, so let us take this opportunity to say that the following features are coming back:

  • Alarms management
  • Sleep timers
  • Queue management
  • Playlist editing

In addition and contrary to some speculation, local Music Library is not going anywhere, though SMBv1 support has been permanently removed. Local Music Library searching is something that is still being worked on.

We’d also like to thank everyone who has taken it upon themselves to help others here with their questions and concerns - we appreciate you all!

Thanks for listening - take care of yourselves, and each other.

 

Combined threads:

General feedback (not relating specifically to those below):

Queue management: 

Alarms:

Playlists: 

Music Library:

Sleep Timers:

 

Please note that there is an official statement that can be read here.

 

WHAT?!?!?!

NO MUSIC LIBRARY SEARCH?!?!?!

SOMETHING IS VERY WRONG

jgatie

WHAT?!?!?!

NO MUSIC LIBRARY SEARCH?!?!?!

SOMETHING IS VERY WRONG

 

Coming soon

  • Continued improvements to navigation for visually-impaired customers: mid-June
  • Adding to queue and playing next: early June
  • Sleep timer: mid-June
  • Local music library search and playback: mid-June
  • Update WiFi settings: mid-June
  • Snooze alarms: TBD
A
Userlevel 3
Badge

WHAT?!?!?!

NO MUSIC LIBRARY SEARCH?!?!?!

SOMETHING IS VERY WRONG

 

Coming soon

  • Continued improvements to navigation for visually-impaired customers: mid-June
  • Adding to queue and playing next: early June
  • Sleep timer: mid-June
  • Local music library search and playback: mid-June
  • Update WiFi settings: mid-June
  • Snooze alarms: TBD

So Why Oh Why were’nt these programmed in , in the first place.

Still items missing from the list though.

L
Userlevel 5
Badge +3

WHAT?!?!?!

NO MUSIC LIBRARY SEARCH?!?!?!

SOMETHING IS VERY WRONG

 

Coming soon

  • Continued improvements to navigation for visually-impaired customers: mid-June
  • Adding to queue and playing next: early June
  • Sleep timer: mid-June
  • Local music library search and playback: mid-June
  • Update WiFi settings: mid-June
  • Snooze alarms: TBD

So Why Oh Why were’nt these programmed in , in the first place.

Still items missing from the list though.

They sacrifice us for the new headphone

jgatie

So Why Oh Why were’nt these programmed in , in the first place.

Still items missing from the list though.

 

It’s pretty obvious that the app was not complete, and somebody OK’d an incomplete release in order to meet some other deadline, such as a fiscal year release of the new headphone hardware.  Not hard to read between those lines (and no excuse for a disastrous decision by the powers that be).

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