We moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is currently happening on the community.
First of all, we value all the feedback you are providing about the new Sonos App. We hear you. Feedback is coming in fast and thick, however - for understandable reasons - and to be frank, we are having trouble just keeping up with it all. For this reason, some topics that have not yet been replied to will go unanswered. We will, however, do our best to amalgamate some of these separate threads into bigger, related threads (such as one big thread for Alarm complaints and another for Queue Management) to be answered en-mass. The threads that are feedback on other aspects of the new app will be merged with this post.
Threads that describe issues such as missing rooms and app crashes (those that are not just feedback, in other words) will be answered, as will threads not relating to the new app in anyway, but these will take a bit longer than normal.
Please be aware that we are reading every post, we are recording and collating all feedback, and all of it will be passed over to the app software development team. In addition, we are doing our best to identify previously unidentified issues and report them to our technical teams.
We know many of you are concerned about certain features going missing, so let us take this opportunity to say that the following features are coming back:
Alarms management
Sleep timers
Queue management
Playlist editing
In addition and contrary to some speculation, local Music Library is not going anywhere, though SMBv1 support has been permanently removed. Local Music Library searching is something that is still being worked on.
We’d also like to thank everyone who has taken it upon themselves to help others here with their questions and concerns - we appreciate you all!
Thanks for listening - take care of yourselves, and each other.
Combined threads:
General feedback (not relating specifically to those below):
Queue management:
Alarms:
Playlists:
Music Library:
Sleep Timers:
Please note that there is an official statement that can be read here.
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I’ve just installed the new App.
It’s totally broken my ability to connect to any Sonos speaker. All other devices in the house, on the old App, can still connect and work fine. Even trying to factory reset one or two of my Sonos speakers (Play 1) didn’t help at all.
Is completely broken the use of my Sonos App on my phone. Gutted.
Dear Sonos Team, please give me instruction on how to go back to the old App ASAP.
Well I also lost EQ, cannot mute anymore amd worse in a group the individual volumes are not responding at all.…
What a mess!!
Why on earth do you release this, knowing that there are problems sent me an mail to update…
And you dont give me the option to reverse the software.
Just bought for 1300 euro gear, think I am gonna sent it back.
Know that I have been using sonos for 20 years.
What happened to this wonderfull company ♂️
Hi,
I'm a developer and I just don't understand how did you manage your new app publication with so many functionality regressions.
You should have waited to finish implementing the most essential elements before releasing your new version. I have a feeling something weird was going on under the hood with the dev team that you didn't tell us.
Anyway, I reinstalled the old app with aptoide and I advise all unhappy users to do the same.
Good luck to the devs for the * they're going to face, certainly because of management decisions that went wrong somewhere.
Hi how does one put the old App back on an I phone?
A salutary lesson, and timely reminder, that whatever hardware Sonos sell to you, your hardware is ultimately held captive by Sonos’ software - with all the limitations / flaws imposed by whatever the current management is down. The SW often operates to frustrate enjoyment, basic functionality and - in this latest disaster - actual use. Truly Epic SNAFU.
It is difficult to remain a participant in what has been over time - one long beta experiment. And if Sonos is in any doubt - the App you released is barely beta. It is flawed in impetus, concept, design, code and final sign off.
The failure to recognise failure, let alone apologise for that failure is all too familiar. If in doubt - any genuine contrition would allow - at least - the option to roll back the iOS app so one’s product may actually be used.
But no. Instead what is issued is an AI corporate press release that is indicative of a management that are far more interested in appearing as if they have a clue what they are doing - when it is evident they do not.
For me, the mandatory imposition of ill considered and - worse - contemptibly implemented code hijacking my spend is beyond the pale. I’m tired of this, and I’m tired of Sonos.
I wish all who continue to sale on sail on the steamer Sonos, fair winds and calm seas.
Unfortunately with Sonos, if history is at all indicative of the future - these semi regular omni-shambles will continue. Sonos are the master’s of own goals.
Hi how does one put the old App back on an I phone?
One cannot.
Sonos have deliberate removed it from Apple’s App Store. And if you try to use an early one, Sonos prevent use by requiring a firmware update on their hardware so it only works with the new ioS App. Nifty.
Rollback is only possible through Android repository.
Well, after almost a week with the Android app, I'm starting to see some of its potential - although way too many features are missing. This applies especially to Queue management which needs urgent attention. The other gripe is the lack of Dark mode - the white glare becomes quickly tiring.
I'm not updating my ipad S2. I've installed Sonopad which is excellent (could have been a lesson for the Sonos UX designers - missed opportunity there).
Keep on Sonosing
A salutary lesson, and timely reminder, that whatever hardware Sonos sell to you, your hardware is ultimately held captive by Sonos’ software
Exactly what I said in 2020 after realising this and then refusing to stay on the Sonos bandwagon by staying on S1. I refused to do what Sonos was then asking me to do as a price of continuing - junk 12 Sonos units that were working perfectly and that still do so in S1, unaffected by this new storm.
Never buy kit where the smarts and the HiFi electronics are in one bundle, from one corporation. You will become a hostage to it.
Oh one last thing - when you say “We hear you.” - do you mean:
“We HEAR for you” or “We HERE for you”? Or are you just mega fans of Succession?
I do love abit of empathy speak.
Hi how does one put the old App back on an I phone?
One cannot.
Sonos have deliberate removed it from Apple’s App Store. And if you try to use an early one, Sonos prevent use by requiring a firmware update on their hardware so it only works with the new ioS App. Nifty.
Rollback is only possible through Android repository.
Inability to sideload is an Apple restriction. There's no firmware update for the Android rollback. I seriously doubt there are different firmware for Apple & Android, etc.
It might by the case you’re still unfamiliar with the new App as Sonos Radio is there and the Home Page can be customised to help you quickly locate the local library - I’ve just adjusted my Apps layout here and taken a screenshot to show that things are there and can be altered to help you perhaps find what you’re looking for…
How do you manage to get a single row of favourite radio stations on your home screen?
I do have a general Sonos favourites section, but it takes up two rows instead of one and mixes different types of favourites together (stations, albums, playlists, etc), neither of which I’m particularly keen on.
“We hear you” is just BS that has moved from the psychiatrists couch to the mainstream now. It is a very irritating response.
I would like to get an answer finally when this mess is going to be rectified.
Still haven”t seen any meaningful explanation or an apology.
I would like to get an answer finally when this mess is going to be rectified.
Still haven”t seen any meaningful explanation or an apology.
They are going to add alarms and Voice over support May 21, queue stuff mid June. The dozens and dozens of other bugs that people have identified- who knows.
I would like to get an answer finally when this mess is going to be rectified.
Still haven”t seen any meaningful explanation or an apology.
It's Sunday - Day of Rest.
They need to gird themselves for coming week or Round 2
To summarise:
* Android users are side-loading v16.1 of the old app.
* iPhone users are purchasing third party app SonoPad.
* The rating on Google Play have sunk from 3.5 to 2.4 stars in little over a day. App store rating will soon follow.
* Sonos support are asking users to use the old Windows and Mac applications to edit alarms/queues and perform functions the new app can't do.
* Loyal customers are thinking about deserting the company and questioning future purchases.
This is not a good situation to be in!
Realistically it is going to take months to bring the new app up to feature parity with the old app.
When are Sonos going to apologise, say they got this wrong and publish the old app?!
Hello, just say that the user experience is much better with the oldest app. Many times when the app is open remains for 20-30s with no sound system found message. It seems much slowly: is slowly to open the app, and slowly for detect the sound system.
I'm thinking about a pricey Naim muso qb2 - any experiences with Naim?
The latest update has rendered my system practically unusable. I have used sonos products for over a decade. Since my latest move, I started over with a new system consistenting of a ray, roam, and two "one" speakers. Since the update, when I open the app, the system is not found. I try several times reopening the app from the Google play store, and I eventually get it to find the system through 5-10 attempts and trial and error. Who has time for this? The check for system update button has been buried, and I truly miss the sleep timer. I actually bought and returned a bose system of speakers when I moved because I was fed up with Sonos from my previous system experience with app functionality. Then I couldn't get the bose speakers to sync properly and I went back to sonos. Everything worked well until this latest debacle of an update. It almost seems like sonos is trying to test its loyal users patience. This update has been another epic failure, especially with the communication. I don't want to be a beta tester.
Why was it shipped when it’s not accessible to the blind? There are international laws governing accessibility.
No, no, Sonos has nothing to worry about: its defence will simply be that they’ve treated both blind and seeing customers equally.
The app is, after all, equally unusable for both!
Bravo, Professor, bravo.
Absolutely awful app. Not intuitive. Laggy. Does not show current music. Does not allow multi room selection / switching consistently. For gods sake let everyone switch back until you come up with something that works properly. very disgruntled long time user.
Hi Everyone
We moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is currently happening on the community.
First of all, we value all the feedback you are providing about the new Sonos App. We hear you. Feedback is coming in fast and thick, however - for understandable reasons - and to be frank, we are having trouble just keeping up with it all. For this reason, some topics that have not yet been replied to will go unanswered. We will, however, do our best to amalgamate some of these separate threads into bigger, related threads (such as one big thread for Alarm complaints and another for Queue Management) to be answered en-mass. The threads that are feedback on other aspects of the new app will be merged with this post.
Threads that describe issues such as missing rooms and app crashes (those that are not just feedback, in other words) will be answered, as will threads not relating to the new app in anyway, but these will take a bit longer than normal.
Please be aware that we are reading every post, we are recording and collating all feedback, and all of it will be passed over to the app software development team. In addition, we are doing our best to identify previously unidentified issues and report them to our technical teams.
We know many of you are concerned about certain features going missing, so let us take this opportunity to say that the following features are coming back:
Alarms management
Sleep timers
Queue management
Playlist editing
In addition and contrary to some speculation, local Music Library is not going anywhere, though SMBv1 support has been permanently removed. Local Music Library searching is something that is still being worked on.
We’d also like to thank everyone who has taken it upon themselves to help others here with their questions and concerns - we appreciate you all!
Thanks for listening - take care of yourselves, and each other.
Combined threads:
Queue management:
Alarms:
Has anyone talked to Patrick about this? It’s time for some leadership.
To summarise:
* Android users are side-loading v16.1 of the old app.
* iPhone users are purchasing third party app SonoPad.
* The rating on Google Play have sunk from 3.5 to 2.4 stars in little over a day. App store rating will soon follow.
* Sonos support are asking users to use the old Windows and Mac applications to edit alarms/queues and perform functions the new app can't do.
* Loyal customers are thinking about deserting the company and questioning future purchases.
This is not a good situation to be in!
Realistically it is going to take months to bring the new app up to feature parity with the old app.
When are Sonos going to apologise, say they got this wrong and publish the old app?!
A good summary. I would add for iPhone users that SonoPhone for $1.99 is a decent alternative. I’ve been playing around with it for a couple days and while it does not have all the features that were stripped from the upgrade, it should give you back some important basic functionality, eg, an effective Music Library search, queue management, good zone grouping and volume control - all very quick and responsive. And upon launching, it found all my Sonos gear (over a dozen components, some wired, some not), streaming services, and sources immediately. For me, anyway, this will be a good stopgap while we wait the weeks and months to see what’s next, which will still probably be buggy and laggy. BTW - I have no connection whatsoever to this third party developer. It was mentioned by another community member and I thought to give it a try. Though I am still super unhappy with Sonos (and especially the deafening silence about this epic fail from Patrick and other leadership), this at least will allow me to do the basics very well. I’m relieved for the workaround.
I'm thinking about a pricey Naim muso qb2 - any experiences with Naim?
I don't know anymore... This room is starting to look like a showroom with Sonos, Ruark speakers, Echo Show & Dot, Homepod mini, Google Nest, Wiim Mini & Pro. … herein lies madness
At the end of the day, I usually just listen to squawky radio on the Show or via a pair of JVC ear clips…
And now, possibly a Naim, or Bluesound Node, or maybe a new Wiim Ultra??? (Sonos ACE headphones are a NO-NO)
And I'm still taking the tablets
The Sonos App business seems trivial in the face of these decisions I'm facing.
What to do? (Don't be cheeky, please)
Easy android rollback. Delete existing app. Download S2 from apkmirror. Sideload onto Android. Turn off auto updates. This worked just fine for me.
Really a shame how poor Sonos is at the upgrades! I love the hardware and hate the software! Wish there was an alternative … or an app that would run Sonos products. Would pay for any such alternative.
What is wrong with a long time company like Sonos that can’t handle simple software upgrades and constantly alienate their base?!? Uggghhh!!!
Pay attention Sonos!!!
I did it but the new update installed itself nevertheless. It’s a nightmare !
To summarise:
* Android users are side-loading v16.1 of the old app.
* iPhone users are purchasing third party app SonoPad.
* The rating on Google Play have sunk from 3.5 to 2.4 stars in little over a day. App store rating will soon follow.
* Sonos support are asking users to use the old Windows and Mac applications to edit alarms/queues and perform functions the new app can't do.
* Loyal customers are thinking about deserting the company and questioning future purchases.
This is not a good situation to be in!
Realistically it is going to take months to bring the new app up to feature parity with the old app.
When are Sonos going to apologise, say they got this wrong and publish the old app?!
A good summary. I would add for iPhone users that SonoPhone for $1.99 is a decent alternative. I’ve been playing around with it for a couple days and while it does not have all the features that were stripped from the upgrade, it should give you back some important basic functionality, eg, an effective Music Library search, queue management, good zone grouping and volume control - all very quick and responsive. And upon launching, it found all my Sonos gear (over a dozen components, some wired, some not), streaming services, and sources immediately. For me, anyway, this will be a good stopgap while we wait the weeks and months to see what’s next, which will still probably be buggy and laggy. BTW - I have no connection whatsoever to this third party developer. It was mentioned by another community member and I thought to give it a try. Though I am still super unhappy with Sonos (and especially the deafening silence about this epic fail from Patrick and other leadership), this at least will allow me to do the basics very well. I’m relieved for the workaround.
The Sonopad developer (who also has a couple of very neat android apps for Logitech squeezeboxes!) must be enjoying new found fame and fortune as a consequence of this fiasco .
♂️
.