About as useful as your constant spamming but at least they are on topic to the thread. 

And in the feedback area of this post, I would like to not go back to the top of my playlist after searching 100 songs down and start playing a song. Whether I use the Playing Now window and/or doing anything else, it always takes me back up to the top and I would like to be at the current song position. Me and some other users have mentioned this in the past.  Thank you. 

I am in the process of moving from South Africa to the UK and when I left SA in early May my Sonos system had no functional issues associated with the app. Today, I checked the forum and was shocked with all the app problems. I have checked my app version and is currently 80.04.05 release  20240702 edb3233. Does this mean I am deep in the manure with this app? I have SL One and SL speakers and are due to arrive in the UK next month. 

For the record, put me down as a disappointed Sonos customer, as the way this has been implemented is amateurish at best. Both my daughters are software developers and they cannot believe that an app is issued to customers without thorough testing. 

The app is now on 80.06.03 from last week, with myriad fixes over the last few months as detailed here: https://support.sonos.com/en-gb/article/release-notes-for-sonos-software-updates

It’s impossible to know if your system will work. It all works fine for some, and not good for others. It’s been an issue for music library users, and there have been device discovery issues or poor connectivity issues or glitchiness/unreliability for others. App updates are being released at least fortnightly, so any issues you have should be resolved in subsequent releases.

Only you will know ultimately which side your luck falls when you set it all up. 

How do you know it’s not going to work for you? I’m based in the UK and it’s working here for my Sonos systems and it’s working for members of our Family, and Friends in their Homes too… maybe try to keep your glass full instead of half-empty,

I wouldn’t worry about it while they’re in transit. Until you have them and want to set them up there’s no real way to know.

I expect you have enough to juggle and far more important things to deal with while moving than potential “what if?” scenarios with some speakers.

Hope everything goes smoothly with the move.

Indeed, moving is stressful enough but changing country, possibly job, possibly family etc  Sonos should be the least of your worries especially since you appear to have a system towards the smaller end. Good luck.

@Rhonny: I’m truly curious why you say this. Is it clear that the overall system is actually improving with each new release? Perhaps so, I really don’t know, but I do see reports from people saying that release n+1 broke something that worked on release n. Maybe the situation is sufficiently confusing that such reports can’t always be taken at face value. But as an outside observer with decades of experience in IT development and distribution, waiting to see if/when S2 seems reliable enough to justify the effort/risk of an upgrade from S1, SONOS seems to be flailing. Again, just my impression, based on a very narrow information channel, but you seem confident that everything will someday be working smoothly. Is that just because you presume SONOS will keep working on the problems until they’re all addressed?

One thing to keep in mind is the fact that Sonos will not work with some networking hardware. In some other cases configuration changes are required for Sonos to work. Sonos maintains a list of problematic hardware here.

https://support.sonos.com/en-ca/article/incompatible-network-hardware

Rolling out a half baked app, and the continual incompetence to successfully fix it is pathetic. I would like you to know I’m NEVER buying another Sonos product again. I have 14 of them thus far.

But I guess I have the last laugh. I was planning on upgrading my entire system to the latest products next year. It was going to be thousands of dollars in your pocket. Now you’re not getting a penny from me. Add that to your $30 million loss projection.

I will also actively be going out of my way, in line with most of the tech reviews, to tell others to avoid your products. (Previously I have encouraged several other people to buy Sonos.)

I have a giant collection of expensive paperweights at home that after over 10 hours I still cannot connect due to app errors. And even the few devices that I’ve managed to connect operate very sluggishly on this app. When I try to change the button, it takes about five seconds to work if it works at all. I paid too much money for this kind of headache. 
 

Ps. Based on the most recent reviews on the App Store, everyone else feels the same way I do. And something tells me, I am not the only one who is not going to be upgrading any products ever again with your company.

I'm sorry but this app remains shockingly bad, the levels of corporate incompetence coupled with the double down approach to any criticism means I too won't be buying any Sonos product in the future

edited as answered my own question

Hi.  Don’t think SVC is available on fives but if it’s possible to use something like the beam/roam to change volume in another room that might be worth doing.  Currently I’m changing volume using sonos app or the alexa device which is paired with the sonos speakers.

Considering this is going from bad to worse as now i just keep getting a “no system found” i have come to realize that my 2xplay 5 / 2x play 3 / 2x roam / and 2 x One are dead for good and all due to the fault of Sonos on pushing through a upgrade that not only screwed up the app but also seems to have killed the actual speakers or made them incompatible, what a way to treat your customers.

Can you please advise me the correct person or department to contact in order to provide you with my bank details so you can refund me in full and ill gladly ship you the plastic junk with your “brand name” as they are taking up space needed very soon with a good quality BOSE system.

Shame on you

No they’re not. Forthcoming app updates will rectify them. But if you’ve decided you’re moving to Bose anyway then good luck with your Sonos refund efforts...

I recommend selling them on eBay. Seems like people are paying for them there. I’m also considering selling off my system and just switching over to save myself the headache.

I swear you are revelling in this. And your assertions are right up there with Comical Ali.

Now even a once stalwart supporter of Sonos, Wired magazine has just posted how awful the new app is! 

Sure Q3 got a little revenue bump from the Ace cans, but wait till Sonos actually has to post all of the returns from wholesalers, retailers, e-sellers, and more.  They didn’t have to count those immediately, but we all know they are coming in in record numbers for Sonos and they will have to account for, this quarter.  I hope the investment community understands this as the earnings call sure didn’t highlight that fact and blamed the delayed new products for the lower Q4 estimates. 

I’ve talked with Best Buy reps, installers, and multiple friends and family who will never recommend or purchase these products again.  Sonos lied with the roll-out, used deceptive marketing/advertisement/push campaigns, that basically hoodwinked most average users into falling for that pack of lies with this crap app (that should have been rolled out as S3 for the Bluetooth cans).  

To paraphrase a friend who I had recommended an extensive whole-home Sonos system to last year.

“look the app is basically a remote control for my music system.  Sonos stole my user-friend and familiar remote control and replaced it with one that not only doesn’t function, is hard to learn, not intuitive, and missing features that were PROMISED at roll-out!” 

Like so many, they don’t have the time, energy, or desire to read the thousands of “mine is working great” posts even if they often offer some solutions to get their once USEFUL remote control to work! 

There are handfuls rather than 1000s and they are the same sad bunch following everyone around naysaying the actual experience. If they were all that (smugly) satisfied the rating on the Android/IoS shops would have remained high. They have all been reduced to a minimum of 1.1 because longstanding customers gave registered their dissatisfaction and re rated the app in their 1000s. The rest (everything works for the best, they are fixing it, the 90+% satisfaction survey on FB - only 104 participants, etc, etc and all the 'happy clappy' media campaigns on every bloody channel) is bs. 

“new App doesnt automatically connect between systems” thread closed to further comments

Wow, so we arenʻt allowed to keep any critical threads alive anymore. This should be a simple fix. So disappointed in Sonos. While I applaud them for recognizing they messed up this is absurd.

Moderator edit: Threads are closed automatically after 3 months of inactivity. You can always message us and ask for a thread to be reopened.

Sonos spends a ton on PR firms that flood social media with positive flak.  No one in my group of friends/family use FalseBook, InstaDamn, TwitX, or the other polluted social media sites any longer.  It’s all just marketing and misinformation run by manchild billionaires where you are the product not the customer. App ratings and product ratings on Amz etc. + major tech pubs show a mass dissatisfaction with Sonos now.  “They did it themselves and that’s why it really hurts.”  Sadly, it’s also hurting customers and a once great audio company, not to mention the good and honest employees at Sonos who are lead by an ignorant, arrogant, and greedy leadership team. 

If Sonos was in the habit of closing critical threads, there wouldn’t be any threads left. 

Lades and gentlemen, THAT is the post of month! Bravo @Rhonny! 

But that seems to be the norm everywhere these days. 

The new app is pure garbage.  Unusable.   So frustrating!!

Please roll this update back.