General feedback and conversation

I received our ARC recently from a Best Buy online purchase and discovered the power cord was loose -- not remaining in its slot and so the device would not remain powered during the set up. Two days later (because we received it on a Saturday) I called Sonos support and was told to take a video of the cord jiggling to verify my story. I did so while on the phone and the Sonos employee told me a new cord would be mailed to me after my case was referred to the returns department. I was told to expect an e-mail from this department that would ask me to confirm my home address, and that this e-mail would give me the option of PAYING MORE to have this cord shipped faster. Three days later, no e-mail. I called support and was told the employee I spoke to neglected to forward my case to the returns department and so I must wait another 1-2 days for the shipping e-mail; and that (once I confirm my address) the cord would likely arrive in 2 weeks. I was told an expedited solution was NOT avail

After chatting with a Sonos rep on Sunday 10/25/2020, it was discovered through diagnostics that the WiFi card in my Sub (Gen 3) is faulty. I had only had the Sub for two weeks. I received an RMA email stating I’d receive a return label within 24 hours but did not come.  I followed up via chat on Tuesday 10/27/2020 and was told it was coming. But it didn’t. I called Sonos on Wednesday 10/28/2020. Again, I was told I was in the queue and to expect it later that day. Nothing. So here I am, Thursday 10/29/2020 trying yet another channel hoping to find someone who can generate a return label. Is there anyone out there that can help? … BTW I have seen that this seems to be a shared experience across customers. WHY Sonos?!?! What is so hard about generating a return label with UPS? I’ve gone from a very satisfied customer to being pretty pissed off. Not sure I’ll be purchasing any other Sonos speakers. There is too much competition out there and experience matters too much to fail at an esse

Just a feature request. A simple way to adjust sound level on all speakers with one touch.So one touch to have same level on all speakers.

Has anyone else noticed the downtown in SONOS service?  Wait times of 30-45 minutes, misinformation, inability to give accurate information on purchases/exchanges?  I have experienced all and does not reflect well on an “engineering” organization.   Last straw today: they requested all my shipping information (again) on an exchange they originally said was being delivered last Friday...

How do I make voice contact with customer support?  Patience is wearing thin dealing with S2 app.

Hi,I'm trying to loging to the beta site to see what the next "assignment" is, but I keep getting a http 400 error.Are more people experiencing these problems?

I was a long time fan of SONOS, even after my Playbar broke down after 4 years. They sold me a refurbished Playbar for $160. All good so far. Now, 2 years later I had exactly the same problem with the Playbar. Trying to get in contact with customer service was terrible. Half our to an hour wait on the phone and getting disconnected while finally getting through. They told me they tried to call me back but never did. In the end a representative told me they wern't allowed to call back because they were too busy.I took matters in my own hands and opened up the playbar finding out 2 of the speakers inside are ripped. Pretty bad for a 2 year old Playbar. Wen't online and found the speakers for $14 each and changing them is a 10 minute job.I was planning to expand the SONOS speakers in our house but am looking into other brands now. Very dissapointed in SONOS which is supposed to be an A brand. Anyone having thoughts about that?

Sonos has three blogs.  Only one of them has a functional RSS feed:Sonos Blog:Web: https://blog.sonos.com/RSS: https://blog.sonos.com/en/feed/ Broken.  It’s just a redirect back to https://blog.sonos.com/enSonos Tech Blog:Web: https://tech-blog.sonos.com/RSS: noneSonos Developer Blog:Web:  https://developer.sonos.com/blog/RSS: https://developer.sonos.com/blog/feed  (works!)Can ya’ll please get these working so we can add these to our newsreaders?I love Sonos but not “open up three links manually every day to check for new content” love.

My Sonos system is setup in every room and also connected to the TV, sometimes it's blasting music non stop, other times it's playing as the TV sound bar. I notice that between acting as the TV bar and then playing music that the crossfade option turns itself off?!  All of my playlists are set as alarms. Beyond changing up the playlists every one in a while, I have zero need to be in the Sonos app. And yet I find myself having to jump in to re enable crossfade. I note this issue has been floating around in the forum's since 2012. What's the go? Am I missing a key step or is something so simple and saving my preferences being overlooked? 

I’ve been a Sonos user for many years, and I’ve gotten familiar with how music services work. On Spotify, Google Music, your library, etc, they all work the same way: you search for an artist, and when you click on the artist it shows their available albums. See below. I am on 12.0.1   But with google forcing users to switch to youtube music, I added it to my sonos system to see that it does not work this way. When you click an artist, you are instead shown every song in your library in alphabetical order. This isn’t a super helpful view, I’m hoping you can make the change so it is in line with the way every other service works on the system.  

Hello----   I have 2 questions   After uploading CDs to Youtube music, all your tracks are in ALPHABETICAL or with no tracks #s. Only through the Sonos app.  It would be so much easier to have your albums in folders like you do with Apple Music.    When will Sonos support Google Cast for Youtube Music?   Thank you.           

For weeks now I’ve been unable to login here normally. If I am not logged in (which I’m usually not because this place refuses to ‘remember me’) I click in a topic to reply and it prompts me to log in. I do then it takes me to a screen that I’ve never seen before. If I don’t click COMMUNITY from there I get stuck at being prompted to log in.Is there a setting I’m missing or this a new thing with this forum? It’s quite annoying.

Not a question but a sad result!!! When you set up surrounding with 2 Play 5 connecting a BEAM you’re loosing your connection through the input jack 3.5 and so you can’t hear anymore music from your turntable. Only solution for the moment: buy a SONOS Port !( 449 USD).......No comment!!!

Jeg synes det er for dårligt at når man køber Arc i hvid og så er ledningerne sorte .Er det en fejl eller er det rigtigt at i vil have at jeg skal selv købe hvide ledninger?

Wow - Is SONOS really forcing us to go out an purchase new a smartphone , to replace an existing perfectly functioning phone, if that phone can no longer have it’s OS updated to a version that SONOS is now saying it doesn’t support?  How does one use the $1,800 investment in SONOS sound equipment if you don’t?This really took me by surprise today.

Sonos is the only company in the world who makes Arc, Sonos is the only source of information for availability and shipping dates for Arc, but Sonos is doing an inexcusably bad job of keeping customers updated.Like many others here, I was induced to purchase an Arc on 8/26 based on Sonos’ estimated 4 week delivery timeframe. We’re now at 6 weeks and rolling. I tried contacting Sonos support who offered zero help. I previously contacted the Sonos sales Team who tried but ultimately struggled to deliver any useful info. I’m now waiting on hold again (30+ minutes) for the 3rd time asking the same question because the status hasn’t budged, and Sonos couldn’t even be bothered to send me an updated when my shipping date was missed, or any time since.This is inexcusable for a proprietary solution. Sonos -- level with us -- when are you actually going to ship Arcs in volume? And maybe better yet, why are you still selling them with likely knowingly misleading delivery dates on your website? It

hi.i am currently looking to replace a 20yo bose 5.1 setup…my tv sits on top of living room furniture.the tv is sitting high. i was hoping it would be ok to mount the sonos arc above the tv. our seating is the normal couch and chair setup.how bad would sound quality be with it being mounted so high? I do not have the option of putting it anywhere else at this time…thanks...joe

Just received the vinyl set (play5 + pro-ject turntable) and when I opened it the counterweight for the tonearm was loose in the packaging and scratched the plinth a bunch. I cant find anything other than just a straight up return and theres not an option to select “damaged” when returning. All i can find is to call the sales department; but after an hour on hold, I think I am ready to give up on this and send it all back. Anyone have experience returning part of a set or returning damaged goods?  Cant seem to get any concrete answers anywhere. 

Anyone know if you can get access to free 6 month subscription to Disney+ if you purchased an Arc in June at a store and not online? Seems unfair that only a purchase online and in October is the only way to take advantage of this promotion  

Hi, I’m trying to login to the Dutch Sonos Community, however after I click “Start Topic” and need to log in, the community site switched automatically to the UK versions (...) en.community.sonos.comI already tried the following:Removed all cookies and history from my Mac Tried to login with two other accounts (from my sister and parter both at a different location and from another device) I also tried to log in via my phone, same result Checked if the Country in my account is indeed set to The Netherlands (it is)Has anybody encountered the same problem and a solution for this?Can anybody from Sonos have a look and solve this for me asap? Thank you!

Hallo Sonos, Refnr: ****************  Vanmiddag heb ik 1 van uw collega’s aan de telefoon gehad over bovengenoemde refnr.Dhr. vertelde me dat de Sonos playbase onderweg was en daar heb ik inmiddels ook bericht over gehad.Uw collega melden ook dat er iets niet is goed gegaan met de mail van ups en dat ik nieuwe mail zou krijgen met label. Maar die heb ik tot op heden nog niet mogen ontvangen.Wil graag (als de andere playbase is afgeleverd) de kapotte playbase retour sturen. Met vriendelijke groet, F. Ruijters *Moderator Note: Please censor personal information when posting.*

I see delay after delay for my Sonos Arc ordered July 17, 2020 from August to September to October.  What gives? Is Sonos still committed to production? Are they just too full of orders or too few.  Should I cancel my order and look for another Dolby Atmos Soundbar for my new LG OLED TV? Anyone?    

We purchased our first Sonos product in 2009. Since that first purchase, we acquired a couple Play:5s, a couple Play:1s, a Sub, and a Bridge, among other items. We really enjoyed the Sonos gear over the last decade, both the quality of the gear and the audio performance. We’re moving to a smaller property in the near future and no longer have the same need for multi-room audio. Plus, not all our gear was compatible with the new S2 protocol. So it seemed a good time to sell our equipment before the S1 components fell further in value. We did so last month, and all items sold quickly on eBay. As we move to our post-Sonos lives, I just wanted to say thanks to the Sonos staff for their great products, great innovation and great support. I’m sure your customers will enjoy the new S2. All the best.  

I am absolutely incensed by the shear insensitivity and blatant Marketing effort under the guise of ‘End of Software Updates’ This is totally unjustified - the amount of software involved is minute compared to something like MS Windows and they manage to support £100 products for 10 years and TVs last just as long. My Connect:Amp is probably only a few years old and cost £400 and now you want me to upgrade for an insulting and derisory 30% off a hugely inflated price of £600!!!!!!!!!!! I will NOT Upgrade and will now be actively looking for alternative products especially as it now obvious you are going to do this to all my other products in the expectation of dubiously getting even more money from loyal Sonos owners. Until this moment I held your Company and products in high regard, now I am appalled by your behaviour and will NEVER buy any more. You greedy b*******s have shot yourselves in the proverbial foot. I dare you to publish this.  

Because many of us use our phone as a controller for Sonos when streaming of Spotify, Audible or Pandora it is very annoying that the streaming doesn’t stop when receiving a phone call. I understand that you desgined this intentionally, but since most of us use our phones to control Sonos could you please modify this?  Thank you,Elaine