General feedback and conversation

Has anyone been to the new web site? Terrible. Hard to navigate, hard to search, less information than before. It Really has no purpose, it is a terrible upgrade. I have 12+ products, they are great, but this is an abomination, please fix it. There is no technical information, only product placement and sales, does not help anyone. Sorry, not liking the new site at all, a major step backward, and room for competition to get a step up as potential buyers will go somewhere else, i would.

So if this is going away and I have the Amp how am I supposed to play my music on the Amp without subscribing to a music service without a home computer? Seems ridiculous

Ryan sent me a message yesterday clarifying that some recent moderation I had complained about was an aggressive automatic filter at work, and not a moderator action. As I have written to him, I am putting my response to this and to the spam question in general in this thread so others with value to add to the finding of a simpler and better way of handling these irritants can contribute here. IMO: Automated spam filters don't seem to work well in two ways. One, we still see spam here that any decently designed filter should have caught; spam that is blatant, from first time posters. Automation often doesn't seem to catch such spam. On the other hand, when for example a spam filter blocks a post that I have written as part of an ongoing conversation or argument in a thread for no valid reason, all it achieves is messing up of the thread by disrupting the flow of the argument. And I say no valid reason because a

I reset my Sonos Beam and tried to reinitialise it. My app errors that an update to the app is available but not in my app store (Google Play Australia?). Now my Sonos is useless - I can't set it up. Come on guys... You should release the controller update before you release the platform update if it's a requirement!! EDIT: Manual update fixed this. Suggest the devs look at a better error message or better handling of version updates in-app. EDIT: please ignore the subject of this post - I was experiencing bigger issues at the time, and have since resolved them (fault found on TV not Sonos) but I can't update subject in edit. Cheers

How many of you have managed to accidentally delete a playlist because you forgot to right click/play now and double clicked? Why is there NO option to set the default action of double clicking ( say Play Now?) This has bothered me for some time now and should be easy to change. So why not? Cheers! Ed

Sonos Playbar keeps dropping audio. I reset the power by unplugging it from the outlet, wait 10 seconds, plug it back in and it works for a few minutes and then the audio drops again.

The title says it all, really. Not only does it lose posts on editing, saying that it's being referred to mods but then disappearing into a black hole, but the quoting and editing function is now a joke. You used to be able to easily split and reply to individual points, but now it's ridiculous. I don't know what you're paying for this garbage system, Sonos, but IMHO it's way too much.

The service to play your iPhone content to your Sonos system will be unavailable in a while. To my opinion this is because the streaming services have the power because that is where the money is. I used to love Sonos but the sponsors come first and the clients are forgotten. There is a crack in the relationship now and it is a shame that Sonos doesn’t stand up for the users.

So, I have two Play:3's in a room and one of them has lost it's high-end, clearly a failure of the tweeter. When I contacted SONOS support, they had me run through a few tests and came to the same conclusion, however, they offered to sell me a refurb at about $170. Not happy about it at all. I'd be willing to pay for a replacement for the tweeter, but buy a refurb? I own several SONOS devices... including the CONNECT:AMP, 2xPlay:3, and Play:5. Obviously time to look for alternative. Anyone else dealing with similar issues?

How did SONOS miss this basic function? I don't like my speaker setup on 5.1 surround sound because the rear speaker volume is too low relative to the playbar and subwoofer. I would like to turn up the volume on ONLY selected speaker(s) and cannot. Even my factory car radio has a FADE function. Why doesn't my $2,000 Sonos Surround sound offer such basic functionality?

Why, having selected Show More Activity in Recently Active and opened an older post, does a browser back selection take you back to the initial post listing and not back to where you were further down the older post lists? As a consequence, one has to repeat the Show More Activity (sometimes a number of times) to return to a browsing view of older posts.

I’ve just been looking at standby power use at our place. Very Rough calcs for us: 1xsoundbar + 2x ones = around 14 watts/hr. 8 hours sleep @ 14 watts x 365 days = nearly 41 Kw every year. Annual cost @ 30c/kw = approx $12/year of standby power while we sleep. And then there’s the greenhouse gas emissions. this sound absolutely nuts to me. Am I missing something? is there an option to automatically turn off at night say from 11-6? Surely a simple bit of coding for such a sophisticated piece of kit?

Replies no longer show the "title" of the poster, just the author. I miss seeing my "World Class Superstar" (!) title on my replies. Pretty sure this used to be shown.

In my personal capacity but drawing upon my knowledge as a data protection and privacy lawyer I have made a formal complaint to the UK Information Commissioner's Office on a number of grounds relating to SONOS's privacy policy and its processing of personal data. SONOS has both misapplied the GDPR and avoided provisions of it in enabling an unacceptable level of harvesting of personal data. In summary SONOS erred in law, in my opinion, in permitting its legitimate interests (some of which are fairly generic) to override the rights of data subjects which is wrong (the rights of data subjects come first as a general rule). SONOS has also intentionally embarked on a process of changing its ecosystem from stand alone use to one that forces the user to accept an intrusive and unnecessary level of linking of SONOS units to activities. It is impossible to not accept SONOS's updated privacy terms and terms of use because the update procedure forces

So....just got notice that I will soon not be able to play music stored on my phone. BS. Looks like I need to subscribe to music services. Sonos made a deal with them to force subscriptions? Last Sonos I will buy!!!!

With Alexa it would just give me a bip but now with Google Assistant it say "Mic on/off" without taking in account my speaker's volume. Please give me an option to just disable completely the audible feedback, the light is more than enough for me and I'd prefer not to wake-up everyone when trying to get some privacy.

I have advanced multiple sclerosis and depend on a wheelchair to get around. When I bought several pieces of Sonos kit a few years ago, they freed me from having to put on records or cds and gave me freedom to listen to all my music in exquisite quality with a few taps on my phone without getting up. Casting is such a joy for people in my position. Sadly now Sonos have ruined that experience by turning its back on its existing user base. Now we have to register our products, agree to their version of privacy and wait patiently while they consign our existing kit to obsolesence. They even admit this: https://www.zdnet.com/google-amp/article/sonos-accept-new-privacy-policy-speakers-cease-to-function/ Thanks Sonos

I didn't think it was possible to make this customer forum worse but you did it. So much wasted space. Too much scrolling. Did I mention all the wasted space? Especially at the top. Also, I typed in to search for something and it doesn't let you sort by date. Just whatever it deems relevant. I got something from 9 years ago near the top. And it's no longer relevant today. Steve

Why is moderation so slooooooow? I tried to post something (I think) a couple of days ago and it's still not there.

Really wish the volume could be turned down lower especially for alarms and low background music

Just hopped on the sonos store and noticed the prices have skyrocketed! Hoping this is an error otherwise ill need to grab what i can from Amazon.

Spent the last 3 weeks buying a few different multi room/theatre system setups with a goal of finding the best, very reliable, stellar quality, multi room system with a minimum of 5.1 DD capability that is easy to use (wife approved), sounds great and gives me the feeling my $2k+ investment was worth it. Here we go.. Like any other savvy tech buyer, I did my research. I've previously had full 7.1 in-wall and floor stand/wall mount setups, dolby atmos... the whole nine yards.. no stranger to wide soundstages here, however. My wife who is not techy, struggled to use those systems well. Now we've moved to a new place and I'm re-thinking priorities for my family, ease of use, little required adjustment and sound quality were the top requirements. The wife likes the sound of bose and sonos so it was between these two manufacturers. Test Comparison Setups (Theatre Room, 15'D x 40'W) TV area is 12' deep to 12' long sitting area., 10' right of TV to w

The SONOS Website has a feature to reset your password. After doing so, yo get a "Success" page that says to Login to you sonos account. However, there are no links nor menu item that takes you to where you may login. You have to type into your brower's address bar to get to a place that has a login link. Please add a link.

It'd be awesome if the Sonos controller for Mac was updated to include controls via the new touch bars. I much prefer using the Sonos app, rather than Spotify - but Spotify has already delivered on this experience, and it's great. Please can we have it?

Five (5) seconds before the update was completed, my rich audio quality suddenly became the sound of a cheap speaker. Even running through the set up procedure, I couldn’t restore to my original great sound. No excuse that the SONOS software engineers would come out with a update that so dramatically changed the audio performance. Any suggestions for improving the beam overall frequency response and dynamic range?