2 weeks ago I had a system upgrade in my house with 2 Sonos Port’s.  Nice.  Works well.  I gave my credit card to Reel Time Sight and Sound in San Juan Capistrano to order the products and for their labor.  Last week I noted a charge of $322.18 on the credit card and come to find out it was for a Sonos Move that I didn’t order. I received it 2 days later, never opened it and  I tried to return it but the Sonos site would not allow me to print a return label (WHY?). I’ve tried numerous times to call support but I’m placed on terminal hold for over 1 hour.  Sad!   Does anyone have a recommendation on how I would return this product that I never ordered in the first place. 

I emailed the CEO, ……..like that will work

BTW contacted Reel Time Sight and Sound 4 times (as they held the credit card) and they seem to care about you before the sale, not after.  You can do better, Jon.