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sawright78
Contributor I
Nov 30, 2020 6:41 PM UTC

Sonos Customer Support is non-existent

Anyone else find that the customer support for Sonos is literally non-existent? I have been on hold for over 2.5 hours… It’s absolutely crazy I have never had to hold this long for anything, without at least offering a call back. And I have a question that needs to be answered today, email option says someone will respond in 7 days….

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4 replies

bradbort
Enthusiast II
Nov 30, 2020 7:17 PM UTC

Agreed. And if you get through on chat they are obviously second tier.

 

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UKMedia
UKMedia
Dec 1, 2020 10:10 AM UTC

Anyone else find that the customer support for Sonos is literally non-existent? I have been on hold for over 2.5 hours… It’s absolutely crazy I have never had to hold this long for anything, without at least offering a call back. And I have a question that needs to be answered today, email option says someone will respond in 7 days….

You could always ask here...

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Remember: Sometimes Red Wine helps :)
amun
Dec 1, 2020 12:22 PM UTC

Unless your query requires access to diagnostic tools (that only Sonos staff have access to, I’d ask here - there are some very knowledgeable people around - not me, I hasten to add :-)

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sawright78Author
Contributor I
Dec 1, 2020 2:21 PM UTC

It had to do with an order, not a technical issue. I purchased an item on Black Friday, and then noticed Cyber Monday was even cheaper. I was able to apply the additional $100 off via a phone conversation. But I had to wait on hold for 3 hours.

 

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