Contributor I

Sonos Customer Support is non-existent

4 replies
161 views

Anyone else find that the customer support for Sonos is literally non-existent? I have been on hold for over 2.5 hours… It’s absolutely crazy I have never had to hold this long for anything, without at least offering a call back. And I have a question that needs to be answered today, email option says someone will respond in 7 days….

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B

bradbort

Enthusiast II

Agreed. And if you get through on chat they are obviously second tier.

UKMedia

Anyone else find that the customer support for Sonos is literally non-existent? I have been on hold for over 2.5 hours… It’s absolutely crazy I have never had to hold this long for anything, without at least offering a call back. And I have a question that needs to be answered today, email option says someone will respond in 7 days….

You could always ask here...

Remember: Sometimes Red Wine helps :)

A

amun

Unless your query requires access to diagnostic tools (that only Sonos staff have access to, I’d ask here - there are some very knowledgeable people around - not me, I hasten to add :-)

S

sawright78Author

Contributor I

It had to do with an order, not a technical issue. I purchased an item on Black Friday, and then noticed Cyber Monday was even cheaper. I was able to apply the additional $100 off via a phone conversation. But I had to wait on hold for 3 hours.

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