Anyone else find that the customer support for Sonos is literally non-existent? I have been on hold for over 2.5 hours… It’s absolutely crazy I have never had to hold this long for anything, without at least offering a call back. And I have a question that needs to be answered today, email option says someone will respond in 7 days….
Agreed. And if you get through on chat they are obviously second tier.
You could always ask here...
Unless your query requires access to diagnostic tools (that only Sonos staff have access to, I’d ask here - there are some very knowledgeable people around - not me, I hasten to add :-)
It had to do with an order, not a technical issue. I purchased an item on Black Friday, and then noticed Cyber Monday was even cheaper. I was able to apply the additional $100 off via a phone conversation. But I had to wait on hold for 3 hours.
Already have an account? Login
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.
