General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

  • 1,045 Topics
  • 6,720 Replies
Mr. T
Mr. T
solved this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
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AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
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C
Catch2244
started this topic

Dolby Atmos

Hello community ! I came here for some help so any answers would be greatly appreciated . And please I only ask to lessen all the technical...
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1045 Topics

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Pcman1958Contributor I
asked in General feedback and conversation

Sonos Survey

Cant send survey to sonos keeps saying ad blocker tried 3 browsers with adblocker disabled

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Jamie A
10 months ago
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PeteDCContributor I
asked in General feedback and conversation

Gift Card Redemption

I have money left on a Sonos gift card that I wanted to apply towards a purchase with the remaining amount paid on a credit card.  I could not process the order and the website said to contact a sales associate. The associate informed me that Sonos cannot combine payments which means that I am limited to using the gift card on products that cost less than the available balance on the card.   So, anyone who has a Sonos gift card that is less than any product they sell effectively loses the entire value of the card because they cannot combine it with another form of payment.  How is this even possible?

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Corry P
1 month ago
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castallaLocal Superstar
posted in General feedback and conversation

Enough already! Do some reading before posting! T5

Don't people ever read the content of messages here?  There must be 100s of single one-off posts, each complaining about alarms, or network library access.   A 5 minute read of existing content will tell you what works, what doesn't and what you can do (essentially wait until Sonos provide fixes). Basic lesson to be drawn is don't leave automatic updates switched on 😁

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G
57 minutes ago
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HNICContributor I
posted in General feedback and conversation

SONOS Wireless Surround Headphones

I’d like to see Wireless Surround Headphones that provide the same immersive experience as my arc/fives/sub gen 3 provide.

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G
3 years ago
BOL74
BOL74Avid Contributor I
posted in General feedback and conversation

Sonos products

Hello To All of You👋 I’m just wondering….what Sonos/Ikea collab YOU are most happy with(and perhaps why),and what product from Sonos/Ikea collab do YOU use the most? For me the product that i’m most impressed with is the Playbase. Such an nice sound and the shape makes it blend in my interiour.But right now i will say the Roam is the product i use the most during a day in my life….play radio from my bedside table. On the other end of the scale….the Play:1. It’s not a sound i was comfy with,and i passed it on. Of the products i own right now it will be the Beam Gen2. I feel it is kinda shy in the sound.The product i least use i will probobly say the Fives,but that is more of an placement-issue than a use-issue. They are in my home cinema room rather in my bedroom where i normally use the Era 100 for music. Have a Nice Day☀️

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Bumper
2 months ago
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Jett-WavesContributor I
asked in General feedback and conversation

Tidal - do you get complete access to Tidal thru Sonos?

Hey Sonos community,I do not know how many of you use Tidal, but here’s what I found/experienced thus far using Tidal. When I do a search for an Artist within Sonos my return is half or less what I get back doing the exact same search on Tidal directly.  Do you experience the same thing? For example try searching for “Zola Blood” under albums on Tidal,  you get back 7 albums. When I do the exact same search on Sonos via the Tidal integration that Sonos markets so  prominently - you only get 3 albums on the return - What gives?? Anyone have any ideas as to WHY??

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controlav
24 days ago
Steveamv8
Steveamv8Contributor I
asked in General feedback and conversation

Sonos 3rd party advertising and aftersales is Abysmal

having recently  had my Roam renewed under a warranty issue , but still not set it up due to being away from home.I am being bombarded with e-mails , how did we do, sign in and get 15% for handing back your old system etc etc Take our survey and get 20% off your next purchaseSo you take the survey , but it says you have put the wrong input in , which I have not ,So cant complete the survey.You then try and contact sonos to tell them its not working and get a return e-mail saying its not monitored??????So why am I doing the bloody survey?I love the products and recommended them to others but have also told them to buy it from a third party retailer with an extended warranty so if anything goes wrong they dont have to deal with the nightmare that is Sonos Direct . 

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Corry P
1 year ago
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cmackayContributor II
posted in General feedback and conversation

New app - write to CEO

I encourage everyone upset with the disaster which is the new app to write to ceo@sonos.com This is being replied to by their marketing team.  Let them hear us!

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C
6 hours ago
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PMistryContributor I
posted in General feedback and conversation

Sonos delaying Refund Credit

We purchased Sonos Five back in October 2023.  We realized that it will not be compatible with our systems at home.  So we started the return process end of Nov 2023.  It took Sonos more than a month and several phone calls to customer service to send us the return label!  Finally we received the return label in mid January 2024 and we shipped the unit back.  Sonos received our package Jan 22nd.  And since then we have been calling every few days to ask for our refund/credit.  Its now February 13th - they keep promising refund credit will be sent by email soon.  The delay is due to technical issues in their system since January!!!  This is unbelievable behavior from a company like Sonos and so frustrating!!!I had requested a call back from their Supervisor - but still no response! Wish I had not made the purchase from Sonos!  My question is when can I get my refund credit?!I had seen Cory (Sonos staff) trying to help/answer a similar question posted by another customer.  Hoping he can

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Dogdad
2 months ago
dave77
dave77Headliner I
posted in General feedback and conversation

Feature Request: include mic on/off in touch control setting

When you have touch controls disabled via the app then you can still turn the mic on/off via the players' touch controls.As a parent I'd like to disable Alexa etc now and then for various reasons, at the moment my only choice is to remove the voice service and re-add later.I think it would be a good idea to include the mic button in the touch controls option, so when off you cannot turn the mic on/off, then add an extra option in the Sonos app to control the mic on/off.This way you can disable Alexa without needing to remove the voice service.

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dave77
1 year ago
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skhollowayContributor I
asked in General feedback and conversation

Can't connect to Sonos

Bridge was inadvertently unplugged. Now nothing is communicating so I’m guessing it goes to bridge/wifi. Quick fixes aren’t working. Any thoughts?

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Stanley_4
3 years ago
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987DanKContributor I
asked in General feedback and conversation

Can’t update delivery address at online shop checkout

For the life of me, I can’t seem to update my delivery address at the online shop check out.My details (including my address) are complete and correct in my Sonos profile, but when I try to complete an online purchase, my details don’t pre-populate at checkout and the delivery address is stuck on USA.  I click the button next to “country” but there are no other country options except for the USA - which doesn’t particularly help me since I live in Australia…  Any ideas why this could be? 

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9
7 months ago
8
8858oboe
posted in General feedback and conversation

Bought a new Roam ....

Bought it, drove the 1.5 miles home, plugged the usb cable into Roam and power source, fired up the app on iphone, added the Roam, updated the Road software, played music - works like a charm, no issues.Connected to Bluetooth on IPAD, connected, played a book from my IPad Library - again, no issues.Eveything working as advertised in about 12 minutes, including the drive home!  Well done Sonos

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James L.
3 years ago
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MuzicGal5759Contributor I
asked in General feedback and conversation

Sonos Account Info (subscriptions, etc) completely reset this monrning

Woke up today, Sonos app completely reset, no favorites, no music subscriptions; will not let me add services to rebuild the account, error message: “Sorry this feature is unavailable at this time”. Signed out and signed back into the account, nothing worked. Anyone else experience this?

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106rallye
2 months ago
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Wazzer150864Contributor II
asked in General feedback and conversation

New App: Why Sonos, Why!

I am very disappointed by the new App. For years I have created playlists on my PC and loaded digital albums. Now I can’t access them, or if I find one I can only select and play one track at a time and not the whole playlist or album. I refuse to be forced down the streaming from a paid for platform route!We really need the option to rollback this update, it is ill conceived, created without the end user in mind and does a complete disservice to the Sonos brand.Please do not update the desktop app to replicate this terrible changes. At least for now I can walk across the room to select and play my music from my PC, even if I can’t do it from my IOS device anymore!  

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T
1 day ago
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SunnyMcVayContributor I
posted in General feedback and conversation

Poor Experience

I am new to the Sonos community and product lines. I ordered an Arc and Gen 3 sub at the same time on 4/15/21 and was met with, what I would consider, a very long delivery timeframe. This seems par for the course these days and I accepted it given there isn't much of a different option to get them faster. Fast forward they both shipped on 4/30/21 for delivery on 5/7/21, this seems like forever in today’s shipping times but okay. So we planned a family movie night to show off the fancy new equipment. The FedEx delivery stated Out for Delivery all day causing a lot of anxiety that it wasn't going to actually deliver. Finally, at around 7:15 at night (not very family friendly time to start setting things up) a single package arrived. It was the sub only! This does no one any good to get the sub by itself first! The arc isn't coming until next Tuesday now. This is certainly first world problems I understand that but this gear is very expensive and this was a terrible introduction to the So

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Corry P
2 years ago
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4d25u4Contributor I
posted in General feedback and conversation

Always room for improvement

I have recently purchased an Arc for my new TV and am impressed with the sound. So much so that I also purchased 2 subs, and 2 surrounds and it sounds even better now. Having said that, there are some shortcomings. I subscribe to Qobuz which has music at 24 bit 192 khz. Currently the max I can get out of my Sonos setup is capped at 48 khz. I would like to be able to listen at the best quality Qobuz offers. I also noticed that Bluesound has products that can go that high. I hope this can be remedied by a simple software update or by some other means. If local wireless bandwidth is a concern, perhaps give the option for the highest quality to those of us that have gigabit ethernet networks and wire their Sonos products, myself included. In addition to the above, the user experience when using the Sonos controllers to play Qobuz is severely lacking in features and information available on the Qobuz app. I think the better option would be to switch this to direct control from the Qobuz app

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ratty
3 years ago
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CherivitaleContributor I
posted in General feedback and conversation

Terrible Refund Service

Returned a sub woofer January 2024. They relabeled and sent back to us. We returned it again and have POD on 2/13/24. To date, we are continually told supervisor Belen keeps asking the warehouse to search for it and doesn’t receive a response. How is that our problem?!? Sonos received our POD twice! We call once a week and get the same response. We proved it was received, we demand our refund! 

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Corry P
28 days ago
Dogdad
DogdadHeadliner III
posted in General feedback and conversation

spam on this page

Evidently the moderator or who ever runs this community page doesn’t review it often enough. I’ve seen this quite a bit lately. 

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Airgetlam
1 year ago
A
ajx8141Enthusiast I
posted in General feedback and conversation

TruePlay Tuning feature request

I’d like to suggest either one or two features depending on the need. For those of us who may have open concept kitchen/living room, I feel we need different requirements. Having such a big space can call for more than one tuning session. I’d like to suggest a few things.A tuning method for open space areas. This may require a TruePlay tuning for music and separate one for movies if you have a home theater setup. Balancing for the couch then walking around the kitchen are 2 different areas with different needs. They may be a need for 2 different tunings depending on the output source in that room.  A true play instructional video or explanation for A. An open space living room B. A home the theater setup vs. a single speaker or stereo setup.  The suggest TruePlay instructional video explains that you should “walk around the room” which is pretty vague. The woman is walking around the room that has 1 speaker in it. This is different for us with 2.1, 5.2, Atmos, etc. This video should ha

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Ken_Griffiths
10 months ago
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liamplumberContributor I
asked in General feedback and conversation

hi. I had my sonos arc stolen, its not showing on my s2 app but is my alexa. can i stop it from working?

hi.  I had my sonos arc stolen, its not showing on my s2 app but is my alexa.  can i stop it from working?

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Stanley_4
2 months ago
J
J GrayContributor II
posted in General feedback and conversation

Clarify the upgrade program.

Before I pull the trigger on this idea, I think I should perform due diligence first. Why?Back in December 2022, I picked up what I thought was a Sonos Beem (Gen 2) from Amazon and later a Gen 3 sub for use on the Living room TV and Blu-ray in my apartment. When the Beam was automatically registered as part of my system, however, it reads as a Beam (Gen 1) in the Apps and on the website to this day.I recently needed to check something via the website about my system and found the Sonos beam was eligible for upgrade via the upgrade program. I understand there is a discount toward a beam gen-2 for example.This leads to my Question: as I understand it; I can keep my current Beam (gen 1) and get a true Bean (gen 2) at the upgrade price, correct?Why? I have a failing soundbar in the bedroom (not a Sonos soundbar) so I could use the Beam (Gen 1) to replace it.

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Airgetlam
2 months ago
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rbaker6966Contributor I
posted in General feedback and conversation

How to resolve horrible support

I have been calling repeatedly over the past two months to resolve a return for a defective item (Amp), which each support person I’ve spoken to agrees is defective and eligible for warranty exchange - for TWO months now, I get to the exact same place, being that i should expect an email within the next 24-48 hours with instructions on the exchange AND NOTHING every time - no less than 6-8+ calls, each going thru the exact same support script and ending with the same missed commitment.I have been a loyal customer for many years, spending many thousands of dollars on Sonos gear - this failed customer support and commitment is outrageous - please advise if there is a US support escalation point that I can engage.

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Ken_Griffiths
1 year ago
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Gamer82Contributor I
posted in General feedback and conversation

customer support is it always this difficult

So I didn't want to have to post on here but I feel it's my only choice as I'm ready for pulling me hair out. It's difficult enough dealing with a mental illness never mind having to keep calling customer support and emailing them to be fobbed off.All I want to do is get the items returned because they are no use for what I need. Despite letting Sonos know of my predicament plus not being able to get to a printer or leave the house I'm promised it will be dealt with. It's nearly 2 weeks now, i'm no further forward and this evening I just had an email asking me to print of labels and arrange a collection myself just a generic email. How difficult is it for this company to understand and do what they say to customers.I get the feeling they are being extremely difficult with me so I dont return the goods. I hope Somone from Sonos sees this and helps as I'm getting rather frustrated by this and for my health it's not best to be in this situation. I just want to return the goods and get my

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AjTrek1
3 years ago
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rcashinContributor I
posted in General feedback and conversation

Sonos App EQ Suggestion

Hi Sonos! I would love if the the S2 app were rearranged such that instead of having to navigate to the individual room setups to adjust the EQ, there were an EQ option under System Setting that had sliders for every room. If there were a toggle that could sort by option (bass, treble, loudness) and then by room or the reverse, that would be perfect. 

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Paul A
3 years ago
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