General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

  • 1,210 Topics
  • 8,552 Replies
Corry P
Corry P
started this topic

Your feedback on the new Sonos App

Hi EveryoneWe moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is...
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Mr. T
Mr. T
solved this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
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AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
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1210 Topics

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sonosianContributor I
asked in General feedback and conversation

V80 Update debacle

Email from Sonos,  4/23/2024 -- » Faster. Easier. Better. » App update available May 7 >> How will this affect my system?>> We've taken great care to ensure that this update only enhances your Sonos experience. Your products, features, and services will work as they always have, and all your settings will be saved.Misrepresentation. False advertising. Deceptive trade practices. Every word in that email is a lie, including “and” and “the.” And we’re supposed to wait *months* for a fix?? Honey, the lawyers are already sharpening their teeth.

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10 days ago
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jakefromstatefarm2Contributor I
asked in General feedback and conversation

How Do I Remove Sonos Radio as a Music Source?

How Do I Remove Sonos Radio as a Music Source?I don’t want it.  I can remove every other source.  Remove this one too.

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I
1 day ago
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castallaLocal Superstar
posted in General feedback and conversation

Two Value Added software projects (as alternative to wasting time & money on an uneeded app update)

1.  Applies only to soundbars.  A now playing screen displayed on attached TV. 📺 2.  New feature:  Music & Artists Information screen.   Displays biography & discography for current playing track/album Both ideas offered free of charge and any potential royalties 😁😎  Here's how a MAI screen looks in LMS (LYRION Music Server)  Moderator edit: combined posts 

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C
8 days ago
C
chfeContributor I
posted in General feedback and conversation

Lost trust in Sonos

I bought my first Sonos product 10 years ago and always recommended it to family and friends. I have owned a Play:3, Sonos AMP and my current setup consists of a Beam + Sub with multiple Symfonisk speakers. I have planned to extend it with a Move or Roam for the garden and my caravan, but after the last update, I lost the trust in Sonos completely.  I was fine with Sonos decision to enforce user registration to use their speakers. I was fine with Sonos cutting of old products and splitting into S1 and S2 app (after massive shitstorm). But after loosing basic functions, I recognized I spent thousands of euros on products I am not owning. My next speakers won't be smart. 

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B
9 days ago
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MiFuContributor I
posted in General feedback and conversation

Feature request: Search, Find, Clean-up and Consolidate across playlist(s), Service(s) or even the type of music

 Hi there! Well first of all – sorry, if this feature or function already exists. And if, I’m not able ty find it – then please guide me  I have playlists holding for a few titles to over 3.000. My best guess is that I’m not the only one out there. Playlist containing at big amount music, pod cast etc. across services – that you may no longer use, result in broken “links”, can’t play etc. create frustration and it may usually end up with the playlist is going to be deleted. And Yes… The chaos that is create in my playlists is – by the end of the day, create all by myself. But what if… I could take back the control?   But what if… I could clean my playlist up, the same title appearing more than ones on your playlists, consolidate the titles / music across playlist(s), Service(s) or type of music and move to an existent or a new playlist? That will be something - right?! No - It will be [BiP] awesome :) I hope any at Sonos want to consider my feature request and hope anyone who is readi

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Paul A
3 years ago
buzz
buzz
posted in General feedback and conversation

Main website does not like Windows Firefox

See the image. The site is so slow and image heavy on a Gigabit connection that Firefox simply gives up and displays what has been loaded so far.

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A
1 year ago
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PJCBContributor I
asked in General feedback and conversation

What formats can I play on Sonos?

I recently bought an album on Bancamp in FLAC format. I cannot play it as the sample rate is too high. All the other FLAC albums I bought at the same time are fine except this one. I have the option of downloading the album again in a different formats including ALAC and MP3 320. I was wondering if anyone had any suggestions about which would be likely to avoid this problem and would be compatible with Sonos. Thanks in advance.

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Mr. T
6 months ago
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Jesús ReycaContributor I
asked in General feedback and conversation

Intercambiar entre sonido tv y barra sonido ARC

Buenas tardesSe puede cambiar entre sonido de la TV y sonido de la barra ARC, si cambio a sonido de TV automáticamente se vuelve a la barra de sonido

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Airgetlam
1 year ago
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MrtsqContributor I
posted in General feedback and conversation

Your customer service and support is a faliure

After spending 90 minutes on the call with your customer service (Dante), and going through various and unnecessary steps, I was told that the product is not working and after 12 months 4 days, you would not replace my Sonos Move. Just unacceptable. I have purchased several products and was about to buy the new subwoofer, and will be auctining off my entire sonos system after the worst customer service ever!!!!

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ossodiseppia
1 year ago
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GagliadiContributor I
asked in General feedback and conversation

S2 app search bar text keeps deleting

I have Sonos s2 app on my system with 3 sonos ones, and 2 roams.  When I try to search for music on the app, I can usually only type a few characters before the text is deleted.  It seems to be related to the search function on the app. It's as if when the app is trying to search while I'm typing, as it's returning the results, it automatically selects the text I'm typing, which is then overwritten by the next character.  Sometimes I get a couple characters to stay, and they are highlighted (selected).  If I don't tap in the search bar to unselect the text, if I type another character it deletes/overwrites the text.   I've seen other posts about this, but they did not have a solution. I use the S1 app at work, no issues. Very disappointed in the S2 "upgrade"

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G
1 year ago
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LorenIpsumAtmosContributor II
posted in General feedback and conversation

Feature Request: Full EQ

Dear Sonos Team,Got me a Arc with Sub and all.Though what I’m still missing is a full EQ to set the sound to my liking.At least one should be able to modify High/Mid and low rather than just high and low.I believe this would help to tune the sound to anyone's liking. Of course it should keep True play while you set this.Sometimes it just feels that mids are a bit missing and I’d love to just boost them. 

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R
1 year ago
C
CellAvid Contributor I
posted in General feedback and conversation

Web Site On Large Monitors

Hi, I think someone should really check the web site out and how it displays on ultrawide monitors. It’s absolutely shocking and almost unusable, and this is fully zoomed out!  

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C
3 years ago
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Db24448Contributor II
posted in General feedback and conversation

Going to +1 for Fives as Fronts in 5.1

As a music and Sonos lover, I like others (I think), would love to incorporate the Hifi stereo talents of the Fives, into our home theatre setup as front channels.At the moment, we can add the Fives as rears to a Soundbar front.Fives are generally considered overkill for Surround duties. However for pure music use, the Fives have benefits a soundbar (no matter how good) can't match. It also means the Fives are behind you when listening to music.If we could place the Fives as front L/R channels, using a Soundbar as centre, this would provide an awesome sound, with some One SL as Surround and Sub, it would be very traditional 5.1 like. Yes Atmos would be lost, but it just doesn't work very well in every room anyway (open plan rooms etc).I know Sonos might think this would mean users wouldn't buy both products, an Arc setup and separate Fives for Hifi. However, I do think many are looking for an all in one setup, and just don't have the deep pockets for both setups.Many thanks

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106rallye
1 year ago
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sam_bContributor III
posted in General feedback and conversation

Enhancement Request: Larger album and channel art in android landscape view

Hi, why such a small media image on the landscape view of the controller still?  See attached.  Wondering if there is an enhancement on the horizon to improve this?  I would prefer this media image to be 25% of this screen.  As it is, it adds very little to the display.  Do you agree?    

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A
3 years ago
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craigbremContributor I
posted in General feedback and conversation

Dilemma question - please advise

Hi allSo back in nov during the crazy Sonos sale, bought the arc at a discount of 809 usd. In the country that I’m in, the official Sonos goes for 1285 usd. The arc is sitting in the store as this was a purchase for the anticipation of my new house in q2 2024.It’s considered brand new and now, there’s a buyer wanting to buy my arc for 1134usd.Now, that’s where the dilemma lies. Should I:A) sell and wait for arc 2. B) sell and wait for another arc 1 discount, essentially getting a bigger discount for arc 1. C) do nothing and focus on energy or something else like house renovation planning.Thoughts?

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4 months ago
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ForrestChromatic Producer I
posted in General feedback and conversation

Sonos iOS App is Buggy

I’m on the latest revision of Sonos iOS app, 15.9 Build 75146030 -- it’s been inconsistent and very difficult to work with.  I  believe we (Sonos Support and myself) have encountered bugs in how it reaches out to devices, discovers and even in the basic (re)configuration (which can be a royal pain).What is Sonos’s commitment to fixing this and improving the user experience here?

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jgatie
6 months ago
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mooandoinkContributor I
posted in General feedback and conversation

Comments from Sonos CEO on Backlog Issuers

Sonos released corporate earnings on 12-August.   CEO and executive management spoke to investors and answered questions from Wall Street analysts.   If they won't answer customers, I thought we should see what they say to the analysts and their stockholders.   For those who want to deep dive, the full transcript is here:   https://seekingalpha.com/article/4532757-sonos-inc-sono-ceo-patrick-spence-on-q3-2022-results-earnings-call-transcript But my concern as a customer is the backlog, specifically on the AMP.   It seems like this could last into the end of the year, or into early next year based on the comments from the CEO.    Here are some highlights from the executives public comments on the backlog from 12-Aug:“we remain supply constrained in some of our key products like Amp and Beam. And as a result, we continue to have a backlog which caused us to miss out on revenue opportunities in the quarter.” “Finally, we will start to be in a better supply position on Amp in Q4, but do sti

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M
1 year ago
Elroy
ElroyContributor II
asked in General feedback and conversation

How do I store only some (not all!!) of my iTunes playlists in the Sonos app on an iPhone 13?

Hello,I have a new Sonos system installed in my home.  I play mp3 files held on a Windows PC using iTunes Playlists.I have been able to access ALL of my iTunes playlists on my iPhone13.  However, there are too many.  It takes a long time to scroll through them all to reach the lower letter of the alphabet.I would prefer to store a limited number (10-20) of my playlists in the Sonos app on my phone.  This will make accessing these 20 playlists easier and speedier.  When I change my listening interest, I will change the 20 playlists stored in the Sonos app on the iPhone.Is there a way to store “selected playlists” rather than “all playlists” in the Sonos app on an iPhone?

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jgatie
9 months ago
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nickgilmanAvid Contributor I
posted in General feedback and conversation

LiveXLive service has suddenly stop work on my entire Sonos platform - 1/27/2022 2:20PM EST

15+ Sonos devices, all hard wired. 10 of which are the newest Sonos Amps. The connection to LiveXLive is suddenly broken. No issues with the LiveXLive app itself or LiveXLive in a browser. Just wanted to report this, in case this roots with the Sonos UI. Thanks!

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Airgetlam
2 years ago
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TrsommContributor I
posted in General feedback and conversation

Sonos One SL starts by it self

My Sonor One SL woke me up last night playing loud music in my living room.The culprit - a tiny leaf from one of my living room plants had fallen atop the Sonos.This was enough to start the playlist I had litened to on Spotify on my mobile in the evening.One tiny leaf falling atop the Sonos One SL playbak controller started the thing …...

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Airgetlam
1 year ago
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DUBANUELContributor I
posted in General feedback and conversation

Music from turntable or Surround from BEAM

Not a question but a sad result!!! When you set up surrounding with 2 Play 5 connecting a BEAM you’re loosing your connection through the input jack 3.5 and so you can’t hear anymore music from your turntable. Only solution for the moment: buy a SONOS Port !( 449 USD).......No comment!!!

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Annazel S
3 years ago
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wasn't what i expectedContributor I
posted in General feedback and conversation

not impressed

Sonos i expected a superb sound and i am not impressed with the price and sound. I think my polk surround was better sounding and  after a few hours of watching a movie etc it’ll shut off 

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Corry P
1 year ago
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Tony BennettContributor I
posted in General feedback and conversation

How to experience Dloby Atmos through an LG OLED C1 tv

I have an LG C1 OLED tv with an Ultra HD Sky Q box.My setup is a Sonos Arc + Sub + 2 One SL speakers.Sound out: HDMI ARCDTV Audio Setting: AUTOHDMI Input Audio Format: BitstreamDigital Sound Out: Pass ThrougheARC: Enabled I tried for months to receive Dolby Atmos whilst watching Netflix without success until now… Instead of accessing Netflix through my Sky box, I opened Netflix via the app on my tv. I selected “All quiet on the Western front” movie, knowing it was capable of streaming Dolby Atmos and there it was… Dolby Atmos instead of streaming 5.1 which is what I only received using Netflix through Sky.  

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T
1 month ago
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stein067Enthusiast I
asked in General feedback and conversation

What happened to the ability to jump through lists by first letter in the new app?

In the old app, when you pulled up a list, for instance the “music library by artist” list, on the right side the letters of the alphabet appeared and you could use that to jump to an artist by first letter.  That functionality appears to be gone in the new app and now I have to scroll through hundreds of artists to play something toward the bottom.  Good luck every playing ZZ Top again.  Am I missing something?  Can that be turned on?

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J
9 days ago
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dsmatwayContributor I
asked in General feedback and conversation

2 emails for one system

I had Gen1 and Gen 2.  Got MOVE2 as a gift.  My son set up gold Sonos app w his email.   Now those two new MOVE2 are not showing up in my overall system.  how to correct?

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T
2 months ago
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