General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

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  • 6,621 Replies
Mr. T
Mr. T
solved this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
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AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
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C
Catch2244
started this topic

Dolby Atmos

Hello community ! I came here for some help so any answers would be greatly appreciated . And please I only ask to lessen all the technical...
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1037 Topics

V
Vil26Contributor I
posted in General feedback and conversation

The replacement process is frustrating.

About a week ago, I sent two speakers for replacement. Only one had a problem with the Wi-Fi, but since I was using them as a stereo pair, the representative told me to send both. They received the first one (the one with the Wi-Fi card issue or something like that) on Wednesday, 4/25, and sent the replacement the same day. I got the notification that they received the second speaker on the same day, 4/25, a few hours later. It's been a week, and they haven't even sent me the shipping number for its replacement. According to their email, I was supposed to receive the replacement 1 to 5 days after they received my speaker. I've contacted them multiple times, and all they tell me is that they've escalated it to the returns area, but that doesn't help me. The first time they escalated it was days ago, and I still haven't received any follow-up email.It's quite frustrating because I've read stories from other people here, and it seems that when this happens with SONOS, it can take months t

2
V
5 days ago
K
Keith wood68Contributor I
asked in General feedback and conversation

troble getting an answer from Sonos

Has any on got a direct email or contact for Sonos as support and customer service is shocking

3
Airgetlam
3 years ago
G
gernonanonContributor I
posted in General feedback and conversation

Shipping Issues and Canceled order

It's unfortunate that a company I’ve invested so much in falls apart at the seams.  Sonos was once a great company, but recently it's been a mess.  I ordered several things online over a month ago, in plenty of time before Christmas; every day since then, the online prompt told me it was picked up and delivered the next day.   But each day, it never came and was never picked up.  Believing the service member that assured me it was coming the next day. It never did, and this went on for over a month.  Until I finally, out of frustration, canceled the order.  WHAT IS WRONG WITH SONOS?  Poor management and processes? Possibly supply chain issues and fulfillment?  They have a great product. I have many, 12 in total.  But this situation was the worst next to a few years ago when they made some of the products "end of life" and discontinued their support on the App or even the ability to have them work with new systems without an upgrade path… that was a disaster and cost me several thousand

1
Corry P
1 year ago
S
simi asaroContributor I
posted in General feedback and conversation

Playlist Functionality Suggestions

I use the Sonos Controller on MacBook Pro (Intel) and I like to add artists and song to the queue to play them then save them. It would be nice to save more playlists from the queue or save it locally (on my machine) but I keep getting there is not enough room. Then I remove an old playlist, but it still cannot save the playlist. Would be nice to add songs in a batch select to a playlist. Drag and Drop song to a playlist -- with multiple selections also.

3
Bumper
3 years ago
S
SayubuContributor I
posted in General feedback and conversation

REQUEST: Remove the Term LatinX from Sonos Music

The LatinX terminology does not exist for any Latin/Hispanic person in the world. As a hispanic or latin person, the X at the end is just alienating real users, confusing others, and making a fool of whoever came up with the great idea of including it as a category in Sonos Radio. We do not need anyone re-writing our language. Thank you 

1
Corry P
8 months ago
F
fpbContributor II
posted in General feedback and conversation

Possible solution for connectivity problems

About 2 months ago one of my Sonos speakers started acting erratically, disconnecting frequently, stopping after one song, throwing error messages, etc. The usual solutions did not work, or worked only briefly. Finally, a call to Sonos revealed that the speaker was trying to connect to a wifi network from a previous address about 5 years ago. Why this didn't cause problems until recently, I have no idea, but deleting this network from the list solved the problem instantly.I'm posting this in the event it helps someone, as I've not seen it explicitly raised elsewhere.

1
T
3 months ago
P
POSMANContributor I
posted in General feedback and conversation

OFFSITE PLAYER FOR SONOS

We use SONOS for our hospitality business, and would like to be able to control the music offsite remotely. At the moment we have 3 POS system computers with SONOS loaded to windows that I can remote desktop to, but In would really like an offsite master control to ensure music stays on track.  

6
Stanley_4
1 month ago
J
jimbob123Avid Contributor I
posted in General feedback and conversation

Sonos Radio jingles

So I subscribed to Sonos Radio HD to avoid the adverts. Excellent. Except I’ve listened about 8 hours of Sonos Radio HD today and there are no adverts….other than for Sonos!!! Whether it’s “Pure Unplugged, only on Sonos” or “Exclusive to Sonos”, they are adverts, and the very last people I should hear adverts from are the people I buy from!I’ve now unsubscribed.If I want to listen to music, and I am paying for an ad-free service, it should be exactly that.Fix it and I’ll return.

1
Sotiris C.
16 days ago
J
jifinContributor I
asked in General feedback and conversation

Difference between sonos hifi and songs 5

sonos 5 hifi and songs 5 difference.Can I pair both .

1
jgatie
1 year ago
M
MJRLONContributor I
asked in General feedback and conversation

Registered products

My products are registered but I cannot determine where I look them up?  I’ve signed in, but no tab saying My Registered Products

2
M
1 year ago
K
Koda13Contributor I
asked in General feedback and conversation

connecting sonos to mobile wifi

Can I run my Sonos from a phone ie ee as my wifi has gone down and we can not connect until 27th December?

1
Airgetlam
4 months ago
P
pdlovemusic2048Contributor I
posted in General feedback and conversation

Feature Request: Automatic grouping

It would be great if you could add a feature that allowed automatic grouping. If you ask for a song or radio station that is already playing on another speaker. It would make sense that Sonos would automatically group it so you didn’t get the echo effect.

1
melvimbe
3 years ago
O
otschContributor I
asked in General feedback and conversation

split library

Hi, my library is bigger then 70000 titles. Is it possible to split my lib in two parts and use two sonos connects to play my music. My idea is to play lib1 with connect 1 and lib2 with connect 2 both? Thanks for any help

3
buzz
2 years ago
F
fitzmjfSVContributor I
asked in General feedback and conversation

can’t recognize home network

Got a new iOS phone. It does not recognize or find family network. 

1
Ken_Griffiths
1 year ago
N
Ntimid8r51Contributor I
posted in General feedback and conversation

Sonos will not play complete song

I updated Sonos just prior to 2/9/24.  About a day later when I had time to listen to music, I noticed many of the songs would not complete before jumping to the next song in the queue.  In addition, I could not select the speakers I wanted to use.  I contacted support, they did diagnostics, promised an email, I made several follow-up calls to support and they kept promising a resolution would be sent by email.  I have contacted them 5 times since 2/9/24 and to date I have received no resolution.  I have rebooted the entire system and updated my music library too many times to count.  What do I do when Sonos will not give me the promised resolution to this problem?  I have 7 speakers in total.  

8
Corry P
2 months ago
R
RikmirzContributor I
asked in General feedback and conversation

passcodes

Can I add a passcode to my system? Would like to stop people from gaining access to my system. 

2
R
3 months ago
M
m.arcContributor I
posted in General feedback and conversation

Sonos Desktop app: add macOS Control Center Now Playing

Please, add macOS Control Center playback control to the Sonos Desktop app.Much likely a Catalyst port of the mobile app would be a better option?

1
Airgetlam
1 year ago
M
Mgg22Contributor I
posted in General feedback and conversation

no refund

Hi hoping someone can help. I recently bought the sonos era 300 bundle which contained 2 Sonos era 300. I ordered the wrong colour so I initiated a return as it was too late to cancel the order.I received 2 e-mails from Sonos. The 1st e-mail showing on how to return the items and stated on 1st e-mail to expect a 2nd e-mail with one shipping label, which I received. Sonos delivered 2 boxes, each box containing 1 era 300 so I printed 2 copies of the shipping label and attached it to each box and returned through UPS. I contacted Sonos live chat to explain I only received 1 shipping label and they advised that it would be fine to attached the same label to both boxes as it was part of the same order. Sonos Poland confirmed they received 1 of 2 eras but not the other one and there is no way to track it.Sonos have told me I will only be refunded for 1 Sonos era 300 that they have received and unless it is returned I won’t get a full refund. I’m at my wits end here. Sonos should have deliver

2
M
2 months ago
Dogdad
DogdadHeadliner III
posted in General feedback and conversation

release notes .. seems like Sonos might be getting enough complaints on this generic crap of bug fixes and performance enhancements.

 

1
Airgetlam
4 months ago
J
JMCAvid Contributor I
asked in General feedback and conversation

S1 problems

Since i is both legacy and current models in my home, I use the S1 controller app. Lately, however,  I've been encountering some issues with my Sonos system, and I wonder if this has to do with using S1. The issues I encounter are:1. Play 5 gen 1 units can no longer access my NAS Music Library. But, if I play my library through, say a One or Move, then group the Play 5 units with it afterwards, then okay it works. 2. Date and Time settings can not be set anymore. Even after checking "Select Time from Internet", this setting is not saved. Consequently, Alarm settings don't work. 3. When playing a song from my NAS Music Library, the subsequent song plays but continues to show the previous title, album cover. To show details of the current song that's playing,  I have to close the app and reopen.I wonder if support for S1 is no longer 100% to slowly push users towards ditching their legacy units and replace them with new models?

1
controlav
2 months ago
D
DamonDivaContributor II
asked in General feedback and conversation

"Unable to play “Sonos radio” access denied

I am getting the message of [ “Unable to play “Sonos radio” access denied ] this morning. I saw this was an issue a few years ago and it fixed itself.  Is anyone else experiencing this right now? Does anyone know how ling it takes before it is back to normal?

1
Stanley_4
2 months ago
A
aamcContributor I
posted in General feedback and conversation

feature request: get app to default to closest speaker

Hi, could the Sonos App have an option to detect and default to the ‘nearest’ speaker, rather than having to select it manually?  This would make it quicker to play music in the room you’re in and avoid accidentally playing music in other rooms. I understand this wouldn’t be possible for all speakers, but for those that have a Bluetooth capability perhaps the app could detect the strongest Bluetooth signal and default to that speaker.   Presumably this would need speakers to advertise themselves via Bluetooth, with Bluetooth always being on instead of only when the button was pressed.  This wouldn’t suit everyone of course and some may wish to retain the existing ‘last used’ functionality, so I’d suggest this was an option rather than the default Is there already some functionality that achieves this, or if not would this be possible/practical?  Regards  

1
Ken_Griffiths
1 year ago
D
DshogmanContributor II
posted in General feedback and conversation

my posts

how do i find my own posts?

5
controlav
3 years ago
E
Eval11Contributor I
asked in General feedback and conversation

suggestions on speaker placement in shop

Looking to get the community’s advice/expertise on best placement and type of devices to use in our doughnut shop (front of house).  Ceilings are about 14’.

1
Corry P
7 months ago
D
danielorentzContributor I
posted in General feedback and conversation

Sonos 8.x.4 Sound System

One of my dream wireless home theater setups would be along the lines of the Sony HT-A9. I would really love it if Sonos could make a simple HDMI eARC connect box to connect a stereo pair of any of the current Sonos speaker offerings to a TV. I would especially love it if said box would be able to connect 4 Era 100s or 4 Era 300s for a cohesive, powerful surround sound setup. A phantom center channel would be perfectly adequate considering these speakers have excellent vocal clarity.

1
Corry P
8 months ago
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