General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

  • 1,035 Topics
  • 6,605 Replies
Mr. T
Mr. T
solved this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
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AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
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C
Catch2244
started this topic

Dolby Atmos

Hello community ! I came here for some help so any answers would be greatly appreciated . And please I only ask to lessen all the technical...
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1035 Topics

S
SilrethContributor I
posted in General feedback and conversation

lock feature on sonos

I've checked out all the threads about limiting outside access to a sonos system via airplay or sonos app. Now Ive seen the guest network thing time and time again. The thing is I have roomates so a lock feature would be a good thing my system cost 1200 when first purchased and to pay premium cost for a system that you can't limit from outside access is redicoulos. My roommate thinks it funny to take over my system and wake me up during random hours fix this..

2
melvimbe
1 year ago
D
DustyB13Avid Contributor I
posted in General feedback and conversation

can't unlike songs or artists on Deezer

I unlike songs playing on Deezer, 5 minutes later the song plays again.  Multiple times a day, every day.  I’ve unliked literally hundreds of times with no success.  Anyone else have this problem?

2
D
2 years ago
G
GenaroContributor I
asked in General feedback and conversation

current discount

Is the current 30% upgrade offer good on era100

1
G
2 months ago
K
KJSJContributor I
posted in General feedback and conversation

Sonos Move bluetooth stereo

Seeing how I have a $40 pair of speakers I got off Amazon that can play stereo via bluetooth, I find it a major feature missing from Sonos Move that it cannot play stereo in Bluetooth mode.  Seriously, a $40 pair of crappy speakers can do it but not two Sonos Moves.  I expect more from a high priced speaker!

1
G
2 years ago
S
ShaggyBearContributor I
asked in General feedback and conversation

playlist

 Hello, can you help. I have two sonos set ups, one at the office and one at home.Im assuming the playlists you create sit with the main speaker on a system as,for example my Sonos playlist at the office disappears when at home and vis versa.Is it possible to create one playlist to play across more than one system?? Over to you guys, thanks in advance.

1
controlav
2 years ago
User63453
User63453Avid Contributor III
posted in General feedback and conversation

Adding mic on/off toggle to software

Hello, I’d love to see Sonos add mic on/off toggle in software and perhaps an admin pw protection to enable/disable the hardware (and software) control. This would allow the owner to set how it’s controlled and who controls it.

3
jgatie
1 month ago
R
Roger WAvid Contributor I
posted in General feedback and conversation

Share music via SMS

Android user. If I want to share something I hear I can’t do this directly from SONOS app. I have to open Spotify, search there and then share the link to the tune in question.Is this ever going to be implemented? As a programmer I can’t see which problems there might be. If I’m playing from Soundcloud the link I’m sharing should point to Soundcloud. If I’m using Spotify then the link should point to Spotify. The information is there already. Just hook the SONOS app to the SMS service that’s already there in the phone.It works as a charm from Spotify:s app. Why not SONOS’?Anyone? 

2
R
2 years ago
M
MattM1Contributor I
posted in General feedback and conversation

Scheduled settings changes

Something I’d love: the ability to have saved configurations that could be automatically scheduled. For example: I live in a townhouse and sound doesn’t travel between the walls but subwoofer vibrations do. I turn off my Sonos sub and turn down the bass EQ on my Arc after 11pm. I’d love to just switch to my “late night” profile, or even better have it set to switch automatically at a set time. This would be incredibly useful for a lot of use cases, especially for those of us who have a lot of Sonos speakers. 

2
H
2 months ago
J
Jim ShoreContributor I
posted in General feedback and conversation

Suggestion for Mac users if music won't index

I’m on a Mac running Monterey and still using Sonos 1 speakers, which I’ve had for years. Yesterday I upgraded the app (Sonos1 - not Sonos 2) to 11.9 and after adding some music to my library, Sonos would not index my music folder (on a external USB).I spend 20+ minutes on chat with “tech support” who could not find an issue, even after my sending them a diagnostic report.Long story short - if your having this issue, go into your System preferences, select the Full disk access folder in the left column, scroll thru the list and make sure  SonosLibraryServer - is turned on.For some reason it appears to get installed, but not turned on. Even after giving Sonos system permissions whenever I was prompted, that particular portion of the app still needed to be checked on manually. Once I did that, the issue was solved.Hope this helps anyone that might be having a similar music indexing issue.

2
J
10 months ago
D
debpatwinContributor I
asked in General feedback and conversation

Manager Response when call is escalated

Does anyone in this community think a call escalated to a manager has not been returned yet for 3 days is appropriate?

1
Corry P
23 days ago
H
hishambazContributor II
posted in General feedback and conversation

Search Experience

Everytime a guest comes over and tries to search for a song using my android devices they fail.Without exception. I can see the frustration with the search user interface. I have to step in every time and explain the tabs on the top and the bucketing of results by service and how to drill down.Everyone trips up on the search UI. This is the most important feature. It also poorly represents the product for potentially new users. There has to be a better way

2
H
1 year ago
C
cjaccinoContributor I
posted in General feedback and conversation

Product and Feature Ideas

Several product ideas here. Please pass these along as appropriate. Context first.My home is an open floorplan apartment with a balcony. I use a ceiling-mounted projector (BenQ TK850, though it may be replaced) paired with a Sonos Arc, Two Sonos Ones, and a Sub. I also have two Ikea bookshelf speakers, a satellite One for an adjacent room, and a Sonos Roam. Roku Ultra is my content source. Limitations in the Sonos Arc (an ARC receiver port, but no HDMI pass-through) and the projector (stereo-only ARC port) necessitate the use of a niche product ($200-250) called an HDFury Arcana to connect the Roku, projector, and content source and support surround/ATMOS. The wiring for the setup requires 20-30 feet of HDMI cabling between the projector and the rest of the solution, which can be problematic.  The Good:​​​​​​ it sounds great when it’s working!The Bad: it’s somewhat unreliable. The introduction of the HDFury Arcana and the long cabling mean that it can take a few tries to get it all wor

2
C
4 months ago
T
TurnbullTimeContributor I
posted in General feedback and conversation

Quick switch between TV audio and Music

When watching a game (football, basketball, etc) I find myself switching to music during commercials so I don’t have to listen to them since they tend to come on louder than the game to grab your attention (using the Sonos arc). It would be great to have a feature to quickly switch between your last music selection and the TV audio.  

1
Corry P
9 months ago
E
enfieldrifleContributor II
asked in General feedback and conversation

moderator question

hican a moderator please DM thanks.

1
Corry P
8 months ago
controlav
controlavMaestro
posted in General feedback and conversation

Browser needs multiple Back presses annoying

Forum problem: After clicking on an item from Favorites or Recently Added, it takes two or three presses on the Back button to get back. Some piece of code is adding bogus History items to the Browser. Super annoying. This is a recent change (in the last week or two). Using firefox but Edge does it too. 

1
ratty
1 year ago
S
Shack13Contributor I
posted in General feedback and conversation

sanus ss22 are you happy with them?

Ok, I’ve read the long threads on safety for sanus wss22 speaker stands ( after ordering a pair) , now my question is,… is anyone happily using them with no issues?? Mine will be here next week but have I wasted my money?? I don’t have young children and an old dog but they will be behind the sofa where people walk past umpteen times a day , I opted for sanus due to price and the fact they are a tad higher than the rest and the back of my sofa sits at like 33” … I am a tiny bit concerned I’ve wasted my money??? Any reassurance from anyone?? thanks 

2
S
1 year ago
D
DguerreroeContributor I
asked in General feedback and conversation

What is the issue with Pay Pal Pending order

Hello , I’ve made a purchase using Pay Pal , and it appears to be pending , since i’ve read that if its pending Sonos has not taken the money but Pay Pal has charged my credit card.How long does this usually take ?Should i cancel my order and shop elsewhere?Has anyone cancel a pending order ? Time is crucial since they are a gift.thanks for your help

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D
9 days ago
F
FoxanicContributor I
posted in General feedback and conversation

DTS x

Hi Sonos, I’ll gladly pay an additonal fee for DTS x support. What ever the price i’ll almost say :)

1
Corry P
1 year ago
B
bigbdunkContributor I
posted in General feedback and conversation

Company support

This company’s folow up support is absolutely NON_EXISTANT!  I should have taken a clue when I noticed an email link to the CEO… upon actually trying the link….IT GOES NOWHERE!When you try the suggested phonennumber for support...You get connected to a Medic Alert Company that is trying to sell you their products.THAT might tell you something about this company!They also make it extremely difficult for you to listen to your own music on iTunes .Beware this product if you think you might need some support!

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AjTrek1
9 months ago
G
Geordie jimContributor II
posted in General feedback and conversation

cr200

Just a little light hearted bantercr200 What a great piece of kit. Why's it not on the list of items I own. Surely it should be in the hall of fame. I'll miss this when it finally gives up the ghost 👻 or Sonos finally pull the plug on it. As I'm sure they will.🔌

2
Stanley_4
3 years ago
cybergrimes
cybergrimesTrending Lyricist I
asked in General feedback and conversation

Changing Sonos account email disassociates Community account?

Maybe a week or so back I changed the email on my Sonos account, coming to the Community forums here today I was prompted to create a Community username. My forum account was disassociated. I changed my email back and voila I’m back into my existing forum account. Maybe I’ll try changing it again, see if it updates across both this time. Not sure how to proceed...

2
cybergrimes
3 years ago
T
Tim_127Contributor I
posted in General feedback and conversation

Product idea: Could Sonos speakers double as wireless mesh network nodes?

I don’t really see a place here for future product suggestions.At a big box store I noticed that a wireless mesh network system had nodes whose design somewhat resembled the Sonos One. It occurred to me that Sonos speakers might be able to double as mesh wireless nodes, or at least as repeaters.I have no idea of whether this is technically possible in current hardware, but my rough understanding is that Sonos already does something like mesh networking to keep music in perfect sync.If not possible in current hardware, perhaps in a future product line? (Though I do appreciate your singular focus on delivering great audio...)

1
melvimbe
2 years ago
N
nickgilmanAvid Contributor I
posted in General feedback and conversation

Feature request on this Community site - The ability to delete posts here on the community

That way we can delete redundant posts or accidental ones ourselves. Thanks!

3
Jamie A
4 months ago
M
MontabellaContributor I
posted in General feedback and conversation

How can I get live sales assistance in Europe? How badly does this co. NOT want to sell their products?

It’s seemingly impossible to get someone on the phone to assist with buying a Sonos product in Europe.  I have upgrade credits I want to use - forget the fact that I’m 95% sure they cannot be combined with Black Friday discounts - however, I simply can’t find telephone sales support. This company seems to be in ruins, generally.  The amount of technical support I needed just to reconnect an AMP after changing a WiFi router alone, was a poor enough experience for me to never buy another Sonos product.  Now they won’t even let me buy one since I can’t use an upgrade coupon. This would all be comical if it weren’t so ridiculous.  Help please. RDF

1
Corry P
5 months ago
K
KD smithContributor I
posted in General feedback and conversation

App stopped connecting/working on smartphone .

I’m not sure if this has been discussed already.  A few days ago I lost the connection to Sonos on my smart phone..  I restarted the router, and things came back online but then it disappeared again. If this has happened to you check your Wi-Fi settings on your phone make sure it’s the same as the Wi-Fi setting at your router.every now and then mine switches to the smart phone instead of the router.🙏🏾  I hope this helps someone 

1
Corry P
7 months ago
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