General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

  • 1,207 Topics
  • 8,528 Replies
Corry P
Corry P
started this topic

Your feedback on the new Sonos App

Hi EveryoneWe moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is...
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Mr. T
Mr. T
solved this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
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AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
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1207 Topics

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RidiculousDContributor I
asked in General feedback and conversation

Trueplay

Hi everyone. Since I updated my app….Trueplay decided it doesn’t wanna work anymore. I’ve tried everything I can think of. Has anymore else ran into this issue ?😅 currently on a 55 minute hold with customer service. But i  figured I’d still ask the question 

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E
3 days ago
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Patjuh76Contributor I
asked in General feedback and conversation

Manage Network gone

Hallo since the latest update manage network is emty i cannot add it also when i go to my device its not showing a network.  

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N
4 days ago
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RikmirzContributor I
asked in General feedback and conversation

passcodes

Can I add a passcode to my system? Would like to stop people from gaining access to my system. 

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R
3 months ago
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MattM1Contributor I
posted in General feedback and conversation

Scheduled settings changes

Something I’d love: the ability to have saved configurations that could be automatically scheduled. For example: I live in a townhouse and sound doesn’t travel between the walls but subwoofer vibrations do. I turn off my Sonos sub and turn down the bass EQ on my Arc after 11pm. I’d love to just switch to my “late night” profile, or even better have it set to switch automatically at a set time. This would be incredibly useful for a lot of use cases, especially for those of us who have a lot of Sonos speakers. 

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H
2 months ago
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sajidazmiContributor I
asked in General feedback and conversation

New Sonos App - Media Server

The new Sonos app does not have ‘means’ to connect  to Media Server, the old one was connected and I had favorites Audio from my Media Server, but now with the new one it lost that ability and all my favourites are NOT connected.  Please bring back the Media Server connection. 

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7 days ago
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Gary YContributor I
asked in General feedback and conversation

sonos desktop app update

In light of the disaster that is the new app, I opened my desktop app to see if that was still functional. Surprise surprise, there is an update required. Considering what a mess Sonos have made of the app, I don't have the confidence to update my desktop app. The trouble is, important features like library settings, update library etc, are greyed out, I assume, forcing me to update the app.  Sonos also seems to want me to add a password to the app as part of the update, which I don't see any value in doing so I'm stuck with a partially functioning product again unless I chance it, update the app & agree to this password thing.Thoughts Sonos?

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G
3 days ago
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Brian BarnesContributor I
asked in General feedback and conversation

new Sonos App

Sonos what’s going on, you bring out a new app and it’s crap, doesn’t work correctly. Unable to load content. Sort your *** out!! Moderator Note: Modified in accordance with the Community Code of Conduct.

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T
10 days ago
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William_59Contributor I
asked in General feedback and conversation

Sonos App as of recent update will not let me access my music

I upgraded Sonos and it is not working it says it cannot access the music on my computer which I could access prior to this update. (I am on an Apple iMac)1. I was on hold for over 1h and 15 minutes before I got to speak to someone.  2. After spending more than another 30 minutes on the phone, the support person told me I needed to make sure my iMac was using SMBv2 or v3.  That will fix the problem.3.  I am now on the phone with Apple and they tell me there should be no problem that Apple Software is compatible with those versions based on the OS version I am running.   They are continuing to help, but it seems like this is a Sonos problem.4. Apple support tried to help but said this is not a Mac or OS issue it is a Sonos issue5. I do not want to waste another 2 hours wasting my time, so please tell me how to resolve the issue.

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5 days ago
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BullSmakkkContributor I
asked in General feedback and conversation

new app 🤡🤣🤷🏻‍♂️ 28 Sonos speakers for sale

I don’t even know where to begin. The new app is so frustrating so clunky so difficult to use. I have to sit down for 15 minutes to play anything and then my groups are all screwed up. Everything is screwed up and now it’s skipping songs like I’m playing by Bluetooth. It’s like I’m not even streaming anymore. 

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1 day ago
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m.arcContributor I
posted in General feedback and conversation

Sonos Desktop app: add macOS Control Center Now Playing

Please, add macOS Control Center playback control to the Sonos Desktop app.Much likely a Catalyst port of the mobile app would be a better option?

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Airgetlam
1 year ago
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Mgg22Contributor I
posted in General feedback and conversation

no refund

Hi hoping someone can help. I recently bought the sonos era 300 bundle which contained 2 Sonos era 300. I ordered the wrong colour so I initiated a return as it was too late to cancel the order.I received 2 e-mails from Sonos. The 1st e-mail showing on how to return the items and stated on 1st e-mail to expect a 2nd e-mail with one shipping label, which I received. Sonos delivered 2 boxes, each box containing 1 era 300 so I printed 2 copies of the shipping label and attached it to each box and returned through UPS. I contacted Sonos live chat to explain I only received 1 shipping label and they advised that it would be fine to attached the same label to both boxes as it was part of the same order. Sonos Poland confirmed they received 1 of 2 eras but not the other one and there is no way to track it.Sonos have told me I will only be refunded for 1 Sonos era 300 that they have received and unless it is returned I won’t get a full refund. I’m at my wits end here. Sonos should have deliver

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M
2 months ago
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pdlovemusic2048Contributor I
posted in General feedback and conversation

Feature Request: Automatic grouping

It would be great if you could add a feature that allowed automatic grouping. If you ask for a song or radio station that is already playing on another speaker. It would make sense that Sonos would automatically group it so you didn’t get the echo effect.

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melvimbe
3 years ago
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fitzmjfSVContributor I
asked in General feedback and conversation

can’t recognize home network

Got a new iOS phone. It does not recognize or find family network. 

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Ken_Griffiths
1 year ago
7
70 NFContributor I
asked in General feedback and conversation

Apple music will not play directly from Apple app

I can only play through Sonos.  Is it possible to play  directly via the Apple Music app?

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7
2 days ago
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debpatwinContributor I
asked in General feedback and conversation

Manager Response when call is escalated

Does anyone in this community think a call escalated to a manager has not been returned yet for 3 days is appropriate?

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Corry P
1 month ago
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hello2990Contributor I
asked in General feedback and conversation

Return page doesn't work, please fix it.

 This return page doens’t work, always fails (I removed email and order number just for this screenshot).Could you please fix it?

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H
1 month ago
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nickgilmanAvid Contributor I
posted in General feedback and conversation

Feature request on this Community site - The ability to delete posts here on the community

That way we can delete redundant posts or accidental ones ourselves. Thanks!

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Jamie A
5 months ago
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Ntimid8r51Contributor I
posted in General feedback and conversation

Sonos will not play complete song

I updated Sonos just prior to 2/9/24.  About a day later when I had time to listen to music, I noticed many of the songs would not complete before jumping to the next song in the queue.  In addition, I could not select the speakers I wanted to use.  I contacted support, they did diagnostics, promised an email, I made several follow-up calls to support and they kept promising a resolution would be sent by email.  I have contacted them 5 times since 2/9/24 and to date I have received no resolution.  I have rebooted the entire system and updated my music library too many times to count.  What do I do when Sonos will not give me the promised resolution to this problem?  I have 7 speakers in total.  

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Corry P
2 months ago
BeMike
BeMikeTrending Lyricist I
posted in General feedback and conversation

The website: Sonos Community and the new app

It is not only the new Sonos app that is a mess … the website for the community has a problem as well ... 

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BeMike
6 days ago
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Eval11Contributor I
asked in General feedback and conversation

suggestions on speaker placement in shop

Looking to get the community’s advice/expertise on best placement and type of devices to use in our doughnut shop (front of house).  Ceilings are about 14’.

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Corry P
7 months ago
Dogdad
DogdadHeadliner III
posted in General feedback and conversation

release notes .. seems like Sonos might be getting enough complaints on this generic crap of bug fixes and performance enhancements.

 

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Airgetlam
4 months ago
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LSRContributor I
asked in General feedback and conversation

App redesign and voiceover

Hi. I just upgraded the new Sonos  app upgrade on iOS. It doesn’t  seem to work with voiceover. Not usable by blind users. 

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L
5 days ago
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aamcContributor I
posted in General feedback and conversation

feature request: get app to default to closest speaker

Hi, could the Sonos App have an option to detect and default to the ‘nearest’ speaker, rather than having to select it manually?  This would make it quicker to play music in the room you’re in and avoid accidentally playing music in other rooms. I understand this wouldn’t be possible for all speakers, but for those that have a Bluetooth capability perhaps the app could detect the strongest Bluetooth signal and default to that speaker.   Presumably this would need speakers to advertise themselves via Bluetooth, with Bluetooth always being on instead of only when the button was pressed.  This wouldn’t suit everyone of course and some may wish to retain the existing ‘last used’ functionality, so I’d suggest this was an option rather than the default Is there already some functionality that achieves this, or if not would this be possible/practical?  Regards  

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Ken_Griffiths
1 year ago
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DshogmanContributor II
posted in General feedback and conversation

my posts

how do i find my own posts?

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controlav
3 years ago
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danielorentzContributor I
posted in General feedback and conversation

Sonos 8.x.4 Sound System

One of my dream wireless home theater setups would be along the lines of the Sony HT-A9. I would really love it if Sonos could make a simple HDMI eARC connect box to connect a stereo pair of any of the current Sonos speaker offerings to a TV. I would especially love it if said box would be able to connect 4 Era 100s or 4 Era 300s for a cohesive, powerful surround sound setup. A phantom center channel would be perfectly adequate considering these speakers have excellent vocal clarity.

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Corry P
8 months ago
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