General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

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  • 6,604 Replies
Mr. T
Mr. T
solved this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
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AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
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C
Catch2244
started this topic

Dolby Atmos

Hello community ! I came here for some help so any answers would be greatly appreciated . And please I only ask to lessen all the technical...
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1034 Topics

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buildinghome2024Contributor I
posted in General feedback and conversation

Sonos Arc Soundbar

Can anyone tell me if installing the Sonos Arc Soundbar above a linear gas fireplace on a mantel if you’ve had any heat issues? We are building and would like feedback. We are planning on recessing a Sony Bravia 65” TV and allowing 2” of space around it for ventilation. Then, putting a non-combustible mantel below to set the Sony Arc Soundbar on which is a 12” area including the shelf height. The distance from bottom of mantel to fireplace would be about another 7 ½“. The total distance overall we have to work with is 19” from bottom of TV to the top of linear gas fireplace which we are hoping a noncombustible mantel can be placed for the soundbar and be safe from heat issue. Would like feedback from anyone whe has done something similar. Thanks!

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buzz
1 month ago
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nbossieContributor I
posted in General feedback and conversation

Sonos SL speakers and Beam are no longer visible under "system" on the Sonos app or website.

3 days ago, I logged into Sonos.com and could see all of my system listed.2 OneSLs  - eligible for upgrade1 Beam - eligible for upgrade1 Roam1 ArcSL1 BoostToday, I only saw the Roam (which isn’t plugged in or working and being replaced under warranty) and the Boost.  I used Customer Support chat  to ask why I no longer could view these products. What followed was nearly 4 HOURS, 2 support people via chat and 1 phone call.  The chat support had me factory reset my Arc and it snowballed from there.  So many hours later, my system works again.. HOWEVER, I still cant see the devices in my “system” on the website or app.  I wanted to take advantage of the 30% upgrade. Though seriously questioning why I want to give Sonos any money at this point.Phone Customer Support said Sonos Sales had to fix the System issue. I feel like I am chasing my tail.  Anyone had anything similar?  What was the cause?  The fix?

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106rallye
2 months ago
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Ed666666Contributor I
posted in General feedback and conversation

BBC Sounds

BBC Sounds authorisation link fails. It was working OK until yesterday. I've deleted and tried to add to my system but keeps failing. Is there an issue?

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Ken_Griffiths
4 months ago
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Dr. CogentContributor I
posted in General feedback and conversation

Feature Request: Global Hotkeys

I'm reaching out to suggest a feature enhancement for the SONOS PC application that I believe would significantly enrich our user experience: the introduction of Global Hotkeys, reminiscent of the classic Winamp player.For those unfamiliar, Global Hotkeys in Winamp allowed users to control basic music playback functions (play, pause, skip, etc.) using keyboard shortcuts, regardless of whether the application was in focus. This feature was a game-changer in terms of convenience and efficiency, enabling users to manage their music seamlessly while engaged in other tasks on their PC.Implementing Global Hotkeys in the SONOS PC application would bring a similar level of functionality and ease of use. Imagine being able to control your SONOS sound system with simple key combinations, without the need to switch windows or interrupt your workflow. This feature would be especially beneficial for users who often multitask on their computers, providing a way to enjoy and manage their SONOS experi

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controlav
4 months ago
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Fozdodouro1964Contributor I
asked in General feedback and conversation

product not assigned

After connecting the sub woofer mini it says “not assigned”

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106rallye
6 months ago
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mm2Contributor I
posted in General feedback and conversation

Enhancement Request: Associate Services to a Particular Sonos Player

Problem:In a multiple family household, it’s possible for each member of the family to have their own own login to a particular service. However, you can’t associate that service to a particular Sonos within the house.I know in our household, I’ve setup the accounts on my controller, and now Apple Music is convinced that I’m really into Broadway showtunes, “Julie and the Phantoms”, and lullaby versions of popular songs. These are being played by my kid’s in their rooms, and they never remember to select their service/account to play from (especially because most of the time they are just telling Alexa to play something, so it just goes against the main account). Proposed Solution:Allow for a service/account to be associated to a particular player in the house. For example, if Amy had Sonos in her room, then we want to say always play Apple Music (or Spotify) on Amy’s Sonos from Amy’s accounts. 

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James L.
3 years ago
F
freddapContributor I
posted in General feedback and conversation

Feature Request: Seperate volume slider for sub

Hello everyone! I would like to request a feature similar to the existing one for the surroundspeakers but for the sub.Can we get a seperate volume slider for music and movies please? Thanks in advance!

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A
1 year ago
L
LennartAvid Contributor I
posted in General feedback and conversation

Kudos!

Hello, I just wanted to provide a thank you for good support regarding a Sonos Five that died on me.It took about 48 hours from first contact with customer support on a warranty issue ( as it turned out to be ) where the unit needed replacement until i had my replacement unit up and running in my home. I did choose the option that they were to ship the replacement after receiving my unit ( did not want to hassle with a credit card to speed things up ). One hour after UPS picked my parcel up, i received a notification that the replacement unit was shipped. I had estimated a 5 day turn over so this was a really nice experience. Thank you Sonos for that. Regards, //Lennart

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bockersjv
3 years ago
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GarethRJContributor I
asked in General feedback and conversation

System recognition issues

Hi there,  I previously had a Sonos system set up with a Play3 and a Sonos One but have since changed internet provider so need to update this. I managed to remove the Play3 from my old system and create a new one but now my Sonos app won’t recongise the Sonos One even if it is plugged in with an ethernet cable.Any advice on how to get both on the same system would be greatly appreciated! Many thanks, Gareth

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Ken_Griffiths
4 months ago
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KellyGContributor I
posted in General feedback and conversation

Possibility to add a fade in feature?

It would be great to have the ability to turn on a fade in feature - if you pause a song when the volume is cranked, it starts very abruptly when play is pressed. I’d love to see the ability to have it fade in a bit more gently

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Corry P
2 years ago
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mildlyannoyedContributor I
posted in General feedback and conversation

Feature Request: DHCP Option 60 - Vendor Class Identifier - Population (e.g. "Sonos...")

Hello!A thing that might help out a number of people with larger or more complex setups to correctly and automatically group their Sonos gear logically together from an IP Addressing perspective, and possibly assigning specialized options as well, would be a very minor tweak to the DHCP Client on the Sonos appliances.Simply populate DHCP Option 60 (for IPv4, and Option 16 for IPv6), with text that starts with “Sonos”.Many DHCP servers have the capability to change their behavior for IP and option assignment based on values off of those values.Thank you for your consideration!

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Sotiris C.
1 month ago
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Revird55Contributor I
posted in General feedback and conversation

connectivity of sonos speaker to changed broadband

sonos connectivity with changed broadband supplier, I’m unable to connect the speaker insofar as I cant get the speaker working as before  

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Ken_Griffiths
7 days ago
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RL BennettContributor I
asked in General feedback and conversation

Set Up Network With Just MacOS

Is it possible to set up a network for the first time without a smartphone or iPad?My parents have a MacOs Laptop, but no smartphone.  

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jgatie
1 year ago
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Randy1954Contributor I
asked in General feedback and conversation

set up

How do we set up Beam Gen 2?

1
G
2 years ago
SpectralSoundSystem
SpectralSoundSystemContributor I
asked in General feedback and conversation

Sonos Certified Refurbished Store Ireland Unreachable

Hi,Does anybody know what happened to the Sonos Certified Refurbished page for the Irish market? I’ve been able to access it on the American and UK store, but when I try to reach it from the Irish store page I get a 404.https://www.sonos.com/en-ie/shop/certified-refurbished The link in the footer also seems to not work.-S

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SpectralSoundSystem
1 month ago
Stuart_W
Stuart_WWorld-Class Superstar
posted in General feedback and conversation

Scrolling Albums in Music Library Odd Behaviour

I sometimes choose music to play by scrolling through albums in Music Library I have on my NAS. On this occasion I chose “Forever” by the Spice Girls (Don’t judge me!).  When I click it this is what I saw:-I was confused to see duplicate track numbers and I immediately thought I never thought The Spice Girls recorded Bridge Over Troubled Water! Anyway I have another album called “Forever” by Aled Jones.So this is clearly buggy behaviour when scrolling albums. It’s not the end of the world obviously and I could fix it by changing the name - It might even work if I put in an invisible character?

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Corry P
4 months ago
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Stuart DammeryAvid Contributor I
asked in General feedback and conversation

Using a Blu Ray player as a CD player - straight into 5s

Hi all. I’m trying to use my Blu Ray player as a standalone CD player. So not connected through a TV.As the blu ray has no left right RCA output I plugged in a DAC to the blu rays optical and the RCAs out to my 5’s input. I can see the Sonos app is getting a signal, but I have no sound. Do I need a pre amp as well??? Thanks

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Airgetlam
21 days ago
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BostonianContributor I
posted in General feedback and conversation

App favorites recall issues

The Sonos app on my iPhone almost always returns the wrong selection when I push one of my saved favorites. It is ridiculous. It displays the proper logo but very rarely does it actually play the station I have requested and it indicates. It makes storing favorites useless. Does anyone else have this problem?

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B
7 months ago
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Sonosisg8Trending Lyricist I
posted in General feedback and conversation

Gardening with Sonos

 

1
James L.
2 years ago
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brad45Contributor I
posted in General feedback and conversation

music pause

for some reason both my new sonos and old pause for no reason at all. put up with your old stuff no longer works. but now this is bs. for this price it should not just stop for no reason. this stuff is garbage, 

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Airgetlam
1 year ago
Dogdad
DogdadHeadliner III
posted in General feedback and conversation

new app

Gosh….all the posts here and all the fb Sonos forums that just hate the new app. I after reading them will not update the app.Will Sonos stand up and correct its mistake or turn around and walk away and do nothing? Curious on how it will be handled.

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Dogdad
15 hours ago
N
NetmwhirContributor I
asked in General feedback and conversation

login support

I don’t recognise the email address I used to set up my account - I therefore don’t have the correct password either. Is there a way to reset it?

1
Ken_Griffiths
4 months ago
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rkoplikuContributor I
posted in General feedback and conversation

Indirizzo di spedizione

Mai visto un tale servizio post vendita, penoso.Ho modificato (corretto) l indirizzo di spedizione subito dopo l ordine e anche telefonato. Ricevuto conferma della modifica…Invece sia la fattura ricevuta dopo la mail di conferma, che l indirizzo di spedizione dhl è quello errato…tanto vale che non vendiate, lasciate fare a amazon…   

3
R
1 year ago
B
barkinglobsterContributor II
asked in General feedback and conversation

Cannot connect to wifi network with new app

I just downloaded the new app on my iPad. When I go to the ‘’System Settings’->’Your System Manage’->’Network’ screen, there are NO networks. The network used by my previous app is functioning, but does not show up. There appears to be no way to initiate a network discovery, so i’m screwed… i can no longer access my NAS, which ios my main music source. Does anyone know how to fix this, or how to revert to the previous IOS app? This release is evidently a total travesty, in looking at all of the recent threads

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B
10 hours ago
S
Schmitty66Contributor I
posted in General feedback and conversation

Power Cord

Would love to see a cord with the flat, low profile type plug on it (the end that goes into the wall outlet)

1
Airgetlam
3 years ago
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