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Lennart
Avid Contributor I
March 19, 2021

Kudos!

Hello,

 

I just wanted to provide a thank you for good support regarding a Sonos Five that died on me.

It took about 48 hours from first contact with customer support on a warranty issue ( as it turned out to be ) where the unit needed replacement until i had my replacement unit up and running in my home.

 

I did choose the option that they were to ship the replacement after receiving my unit ( did not want to hassle with a credit card to speed things up ). One hour after UPS picked my parcel up, i received a notification that the replacement unit was shipped. I had estimated a 5 day turn over so this was a really nice experience.

 

Thank you Sonos for that.

 

Regards,

 

//Lennart

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      1 reply

      bockersjv
      bockersjv
      Local Superstar
      March 19, 2021

      Always good to hear a positive story. I had a similar experience when my Gen1 Play 5 failed. 

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