General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

  • 1,187 Topics
  • 8,433 Replies
Corry P
Corry P
started this topic

Your feedback on the new Sonos App

Hi EveryoneWe moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is...
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Mr. T
Mr. T
solved this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
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AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
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1187 Topics

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Chloej996Contributor I
asked in General feedback and conversation

Refund

I have still not received my refund after a month from receiving an email advising that Sonos had received the product. This is well over the 10-15 Business days refund time stated in the email.I have been unable to contact the customer support team for further advice. Please can someone help?  Best,Chloe

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Paul A
3 years ago
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Ranand14Contributor I
asked in General feedback and conversation

Unable to connect to Sonos learn more.

Iam currently using version 12.2.2 and was working until yesterday and today it stopped working with a message 'unable to connect to sonos, learn moreI have tried to reset app, reconnect the playbar, sub, play speakers but nothing changed, this ain't the first time this is happening. Could someone help pls???I'm using wireless router to connect and still the same issue and it's bloody disappointing and annoying!!!

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M
3 years ago
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kdotseyAvid Contributor I
posted in General feedback and conversation

Larger Horizon

Technology that needs advanced engineering Sonos Tech and Research and Development:Great Break Through in a system improvement to accommodate everyone especiall those lacking an internet provider:make a new sonos connect device that has a usb input to accommodate an external hard drive of possibly up to 1TB of data so a user can play their library directly through the component and avoid the need for usb capable modems or NAD devices 2) make the sonos connect capable of connecting to a users cell phone data via username and password to enable streaming of radio if desired 3) bring back the hand held controller so sonos is totally operational and functional without the need for a phone app or computer app I believe these ideas are worthy of consideration and would make the product more accessible for people in remote locations and who wish to not store music on a computer or even need a computer to enjoy their music libraries like we did with our LP’s and CD’s and Cassettes This product

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jgatie
3 years ago
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JimTheTankContributor I
asked in General feedback and conversation

sonos one and echo dot

I cannot connect my Sonos One second generation to my Echo dots as a group! I want my dots in the lounge and dining room to play the same as the kitchen Sonos one!

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jgatie
3 years ago
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Ady jContributor I
asked in General feedback and conversation

Out of stock

I'm looking to order a speaker set consisting of the Arc, sub and 2 Ones. Sonos is showing out of stock. Does anybody know when the likelihood of these being available to order?.…Seems like either Sonos is hugely popular or their stock management is pretty non existent. After reading a few comments its not looking good. Appreciate the unprecedented times we're facing but you would think given the quality of the product its a shame the online ordering is not so good. 

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W
3 years ago
TheBeat
TheBeatContributor I
asked in General feedback and conversation

Customer Service Complaints

Hello,I need to speak with a manager about my recent order. It’s been almost a month since I ordered an item, and I’ve been trying to get in contact via chat, email, and phone and no one is willing to help me, instead I’ve been so unprofessionally ignored, and this says a lot about the customer service of the company. First I was told my orders was going to be shipped by 12/18/2020, then it’s changed for 12/31/2020, and yesterday I received an order cancellation email, so there’s is something serious going on. Thanks.

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O
3 years ago
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Moms5Contributor I
asked in General feedback and conversation

Separating system

What equipment do I need to buy to be able to separate my Sonos into two systems? My new Sonos arc is not compatible with my original play 5 and my bridge. I understand I can still use this speaker, but only by itself. Do I need something connected to my router to support the arc, plus other newer speakers I am using?

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J
3 years ago
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ChrisNordContributor I
asked in General feedback and conversation

Impossible to get in touch with customer service

I called customer service on November 6th and explained that I’m intersted in buying a Sonos system and seeing that Black Friday was coming up I wanted to know if Sonos would price match if the products I bought would be discounted during Black Friday. I was told there is a 45-day price guarantee, and decided to buy the system on November 6th.Around November 24th or so the Black Friday discounts was announced and when I contacted customer service again on November 25th the price guarantee turned out to be a 45-day money back guarantee, which is not the same thing. I explained my case to the customer service representative who told me that I need to talk to the sales team. He registered a case for me and I got a mail saying it could take up to 7 days before I hear back because of high contact volumes.I waited for 14 days, heard nothing back and then tried to call you. I waited for 2 hours in phone queue before hanging up. At the moment I’ve been waiting for 34 minutes. The 45-day return

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Simon B
3 years ago
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Avery ThatcherContributor I
posted in General feedback and conversation

Feature Request: apple watch

It’s almost 2021...add an Apple Watch app already!!!

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Simon B
3 years ago
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Jon CrossleyAvid Contributor II
asked in General feedback and conversation

suggestion: global OFF button

On the app - top of the rooms list.  Would be very convenient if several speakers going when going to bed /out etc.

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controlav
3 years ago
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DigitalldjContributor I
posted in General feedback and conversation

What are my options for Dolby Atmos (if any) with my setup

So currently I have the Sonos Amp hardwired to 4 ceiling speakers in my living room and then 2 Sonos Ones in my kitchen and dining room  I’m debating upgrading my current vizio surround setup to the arc and adding 2 additional rear One’s I have a 2017 Model Sony XBR830B Is it even possible to pass the Atmos to the amp from the arc and have it create that effect.. or in the very least if I have the arc + amp, am I able to use the ceiling speakers as general surrounds adding onto the arc and rear One’s? if I'm not getting that Dolby Atmos from either my TV or the arc, would I be better in just saving the money and buying the Play sound bar? Any input would be appreciated, thanks 

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buzz
3 years ago
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coryvContributor I
posted in General feedback and conversation

Fearure Request: Expand Dual Sub capability to more speakers

You’ve added the ability to pair 2 subs to HT setups. This is awesome and works well. I have multiple rooms with a stereo pair of Gen2 Play:5’s and a sub. A couple of those rooms are large and could also benefit from an additional sub, but this is still not possible. I would purchase additional subs if this feature was added.

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Paul A
3 years ago
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Scotty456Contributor I
posted in General feedback and conversation

very poor customer support

I ordered the home entertainment system ($1800+ ) on 11/30/20 and never received the Arc. It is impossible to reach customer service and no response to emails. Sonos needs to improve it’s support if it wants to enhance sales.  I intend to return what i received and cancel my order if sonos does not respond soon to. Y issues

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S
3 years ago
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beefybananaTrending Lyricist I
posted in General feedback and conversation

Feature Request - Upfiring Atmos channels adjustment on Arc

I’ve had an Arc now for about 2/3 months and I love the thing, I’m currently watching The Mandalorian as we speak, but I can’t help but think my room/trueplay isn’t getting the most out of the Atmos up-firing speakers.Trueplay does a pretty good job on the whole in terms of frequency response etc but I don’t think it’s all the way there yet with the level of the up-firing speakers. When I turn Trueplay off when watching Atmos content, and I know the upward speakers are in use, the level of them increases quite a bit, so all I ask is a setting in the app to control this, in exactly the same way as the surround speakers currently work. I’ve tried many different ways of measuring for Trueplay to try and rectify this but none of them seem to work, as obviously the algorithm thinks they must be too loud, and I disagree!    

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A
3 years ago
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Dave...Contributor I
asked in General feedback and conversation

Can't read replies?

I can’t read any of the replies to questions in the forums. Why?

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D
3 years ago
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fischershawTrending Lyricist I
posted in General feedback and conversation

Feature Request: Use Bluetooth 5.2 For New Devices

Since all devices have a Bluetooth module, and apparently you all don’t want to disable it after setup, might as well make use of it.Variable transmission power level: This allows Bluetooth to play a bit nicer with other 2.4GHz devices. LE Audio: Make it another audio sink, allowing one to broadcast from apps that don’t support Chromecast. And who knows, maybe mesh audio in the future? LC3 audio codec. 

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Paul A
3 years ago
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OBeeSeriousContributor I
posted in General feedback and conversation

Apple Music Service

Is anyone else frustrated by the subpar service integration of Apple Music in Sonos? It’s a seriously limited integration. Why can’t Sonos do better?

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K
3 years ago
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OCMMCContributor I
posted in General feedback and conversation

Support for orders or lack there of

2 weeks ago I had a system upgrade in my house with 2 Sonos Port’s.  Nice.  Works well.  I gave my credit card to Reel Time Sight and Sound in San Juan Capistrano to order the products and for their labor.  Last week I noted a charge of $322.18 on the credit card and come to find out it was for a Sonos Move that I didn’t order. I received it 2 days later, never opened it and  I tried to return it but the Sonos site would not allow me to print a return label (WHY?). I’ve tried numerous times to call support but I’m placed on terminal hold for over 1 hour.  Sad!   Does anyone have a recommendation on how I would return this product that I never ordered in the first place.  I emailed the CEO, ……..like that will work BTW contacted Reel Time Sight and Sound 4 times (as they held the credit card) and they seem to care about you before the sale, not after.  You can do better, Jon. 

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melvimbe
3 years ago
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arnodepachterContributor I
posted in General feedback and conversation

Bye Sonos, FOREVER!

What is wrong with this company, really? It was a good software company who started making decent speakers, and years ago the devices were so easy to install, operate.Now, owning a 2000 euro home network, cutting edge Cisco technology, and made it accessible for every ancient and brand new device with PERFECT wifi in every single corner of my house, Sonos DOESN’T work. I owned a series of components from the Play1, Play 5 and connect, which were perfect for the earlier years, then I upgraded to a more expensive setup with separate massive amplifier and so on. So I thought, let’s shop IKEA and I bought 2  Symfonisk’s. I saw on Youtube they were based on my previous favorited Play1’s but boy, how was I wrong.The apps are horrible, S1, S2, WHAT? They show up on both apps, and still AFTER the steps finally asking me to connect back my phone/iPad to my home network (so the app can search for the speakers I guess), bang, no connection, flickering colors, everything.Connecting them with a LAN

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jgatie
3 years ago
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MiFuContributor I
posted in General feedback and conversation

Feature request: Search, Find, Clean-up and Consolidate across playlist(s), Service(s) or even the type of music

 Hi there! Well first of all – sorry, if this feature or function already exists. And if, I’m not able ty find it – then please guide me  I have playlists holding for a few titles to over 3.000. My best guess is that I’m not the only one out there. Playlist containing at big amount music, pod cast etc. across services – that you may no longer use, result in broken “links”, can’t play etc. create frustration and it may usually end up with the playlist is going to be deleted. And Yes… The chaos that is create in my playlists is – by the end of the day, create all by myself. But what if… I could take back the control?   But what if… I could clean my playlist up, the same title appearing more than ones on your playlists, consolidate the titles / music across playlist(s), Service(s) or type of music and move to an existent or a new playlist? That will be something - right?! No - It will be [BiP] awesome :) I hope any at Sonos want to consider my feature request and hope anyone who is readi

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Paul A
3 years ago
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Lou501Contributor I
posted in General feedback and conversation

white sonos arc

The white sonos arc should have white cables as standard the same as the white speakers.It looks ridiculous and having to buy white ones is both a waste of materials and profiteering by sonos on an already expensive piece of kit.shame on you.

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Simon B
3 years ago
D.S.
D.S.Contributor I
posted in General feedback and conversation

Sonos Arc + Sub + One SL with cosmetic defects

Hello, Sonos Arc + Sub arrived yesterday and the overall sound experience is amazing, fantastic and outstanding ! Still waiting for a pair of ONE SL to form a perfect surround dolby atmos system.  But, for the premium price of 1900€ there shouldn NOT be any cosmetic defects at all … Pretty dissapointed ! 

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Annazel S
3 years ago
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sawright78Contributor I
posted in General feedback and conversation

Sonos Customer Support is non-existent

Anyone else find that the customer support for Sonos is literally non-existent? I have been on hold for over 2.5 hours… It’s absolutely crazy I have never had to hold this long for anything, without at least offering a call back. And I have a question that needs to be answered today, email option says someone will respond in 7 days….

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S
3 years ago
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BeefactoryContributor I
posted in General feedback and conversation

Make Most Voted comments the default in forums

Just that. Making oldest comments the default is such a bizarre choice for a support forum. 

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Rowena B.
3 years ago
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skhollowayContributor I
asked in General feedback and conversation

Can't connect to Sonos

Bridge was inadvertently unplugged. Now nothing is communicating so I’m guessing it goes to bridge/wifi. Quick fixes aren’t working. Any thoughts?

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Stanley_4
3 years ago
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