Wow that doesn’t sound good

not at all believe me their products can be good but the service is the worst, I am still waiting for answers. 

A global pandemic perhaps?

Ya they can’t communicate because of covid lol

Supply chains, people’s movements, and even their continued existence are disrupted. I suggest you think before hitting ‘Send’. 

I wonder if they hadn’t cut support staff in June  if there would be someone around to answer the phone and emails ‍♀️

There’s no reason why they can’t communicate with their customers. Most people are reasonable and understand when logistics get interrupted especially these days. A simple mass email with an explanation would do wonders but apparently you feel ignoring customers is just fine.

You have no idea what I feel, other than the fact that I object to the use of the phrase “Ya they can’t communicate because of covid lol”. 

Covid is not a LOLing matter.

Making the excuse that they can’t/aren’t communicate because of Covid does make me lol.
 

But that’s just me. 

I experienced unusual Custom Service Chat today.  As outdated as their Web Service is, I just need to cancel my order.  It is impossible to do so online, with my account and same after chatting with Customer Support.  I understand the serious situation COVID has caused for everyone; however, a simple cancellation of a backorder is impossible. Sonos reduce your workload, reduce consumers frustration and  update your web service to allow customers the ability to manage their orders, within their account.