General feedback and conversation
Want to talk about something that doesn't fit any of the other categories? This is the place.
- 854 Topics
- 5,824 Replies
This song was being demo’d on the Sonos set at Best Buy on 9/15/23, and I can’t find it anywhere!My video on YouTube of unsearchable Sonos songI cannot find it anywhere. It's not on Shazam or SoundHound... no search of lyrics or combination will lead to anything. The closest I found was Sukihana - "Price Going Up" (from her classic album, "WOLF PUSSY,") but it's definitely not the same song.thank you
Didn’t see this posted anywhere else, but the Boost is officially dead. It has shuffled off its mortal coil, it is nailed to the perch, etc.https://support.sonos.com/en-us/article/boost-end-of-saleIt did a fine job for nine years, but SonosNet is clearly getting deprecated and some will have to live with crappy home routers not working correctly causing speakers to vanish from the app randomly.
Fantastic experience returning my Era 300. I followed Sonos directions for returning merchandise and the day they received my return they processed my refund. Customer service was quick to respond to my questions and provided helpful information. On 2 seperate occasions I had issues with my orders, both were problems I created. Customer service was excellent in helping me and I have no worries should I need assistance in the future. All in all, my experiences have been positive and their customer service is a model other companies should strive to emulate.
Hello all, I’m extremely frustrated with SONOS customer support. I purchased a move, saved up and purchased a second one to use together. I mistakingly assumed or missed in the small print that these portable speakers can not pair via bluetooth. When I explained this to a customer service agent she was kind and understanding, she set me up with a return and said there will be no problem returning the second move that was purchased a few months previously, that it would just require some additional paperwork because it’s just over 45 days.I moved on and accepted that I would have to use another product so I went ahead and ordered replacements after being told a return wouldn’t be a problem. So I waited, followed up, waited, followed up and eventually got a reply that my return request was denied because I was just over the time limit. If this was the case I don’t understand why I was told I would be able to return the second unit, or why a request was even made given that the represent
Hello, I’m planning to install 2 Sonos era 100 speakers on wall mounts (fairly high up) and 2 new uk 3 pin power socket for each speaker. Has anyone done this before, and if so where’s the best place to locate the socket in relation the the bracket/speaker to make the sockets inconspicuous? Ideally the socket would be hidden behind the speaker.Any pictures would be really appreciated.Thank you
Hi All, please can anyone shed some light on this for me please. I'm an avid listener of Armin van Buuren. On Fridays he has a radio show called ASOT ( a state of trance) which I listen to for the last couple of years. Can someone please explain why this suddenly does not show up on any of my search results, it has simply disappeared from Deezer, it also used to be under‘Discography’, but no longer to be found anywhere? I’m really disappointed as it is theonly thing I listen to every week. many thanks in advance.
I have AT&T fiber and has worked flawlessly. Recently, last couple of days I’ve had WiFi drops. Tech came out this morning and changes a wire outside . Nothing else was changed. I have the same modem router and same password as before. Everything in the house is connected to WiFi and working. Two rooms with Arc, sub, and ones are working. However , app says Sonos not found and has to be on the same network as devices. Only thing I see different is iPad has this privacy warning on the WiFi (see pic) but iPhone does not..Again , same everything as before. Pics show what I’m experiencing . Ideas?
Literally! After the SONOS website failed to process two of my orders in the past three weeks, its customer service team once more appalled me with their belligerent behavior. The outsourced team couldn’t care less about customer experience. They were the most impatient, most rude, and the most infuriating customer service staff I have ever encountered.On a separate topic, the SONOS website is seriously f*** up. After I updated my profile info, the field I tried to change remained the same while the website notified me that my profile was “successfully updated”. And when my orders didn’t go through, the website still gave me a confirmation page stating my order “has been successfully placed”.It seems nobody at SONOS cares about customer experience. What a shame and absolute disgrace!Moderator Note: Removed email and order number as personal information. Modified in accordance with the Community Code of Conduct.
When there is an outage the pop-up appears on every page opened or refreshed and that gets old rather quickly when looking at a lot of pages.Could it be changed so that the pop-up is shown once per visit (maybe a cookie) so it doesn’t have to be closed time after time, just once.
When I go through the “Recently active” link and start opening all the posts I have not yet seen I get to around 25-30 and suddenly pages stop opening and I get a Cloudfront “blocked” message instead. If I go do something else for a couple minutes I can return and reload the blocked pages with no problem, well unless there too many.Bumping the limit to 50 wouldn’t impact the forum’s security much and would be far less hassle for me.
Hi folks. I recently purchased a Sonos Roam but on delivery decided I did not want it. Box not opened. On printing the docs it is being returned to Poland. Is that right given I live in the UK. Also, the pro-forma invoices show I paid USD 68.97 when I paid GBP £134. I am concerned I am not going to be refunded the correct amount!
A very interesting article was posted today from Bloomberg about Sonos’ 2024 (and beyond) product releases. It includes headphones, a set-top box, a new Roam, a new sound bar, and more. Here is the summary by Engadget (because of the Bloomberg paywall):https://www.engadget.com/sonos-long-rumored-headphones-will-reportedly-arrive-by-april-2024-195833525.htmlIf this is accurate, 2024 will be an exciting year for Sonos.
How can I get live sales assistance in Europe? How badly does this co. NOT want to sell their products?
It’s seemingly impossible to get someone on the phone to assist with buying a Sonos product in Europe. I have upgrade credits I want to use - forget the fact that I’m 95% sure they cannot be combined with Black Friday discounts - however, I simply can’t find telephone sales support. This company seems to be in ruins, generally. The amount of technical support I needed just to reconnect an AMP after changing a WiFi router alone, was a poor enough experience for me to never buy another Sonos product. Now they won’t even let me buy one since I can’t use an upgrade coupon. This would all be comical if it weren’t so ridiculous. Help please. RDF
How do you get customer service to honor the return policy? I have 2 speakers I returned… one 5 months ago, one 2 months ago. I have proven with the tracking number they were received at the warehouse, but I am not being refunded. Has anyone dealt with this and have a contact?I have 6 SONOS speakers in my system and was a very happy customer but I can’t believe how I’m being treated when I did everything right and have proof that my speakers were sent back and received, yet no word from SONOS.
I ordered an arc, sub and two era 100’s. The arc had a loose screw or something right out of the box. I never connected it to my system. When I picked it up I could hear the screw rattling around inside. So, I went to the return website and started the return. I got an email with a shipping label but could see nowhere to request and replacement. I didn’t want to just return it I wanted a replacement that didn’t rattle. So I ended up calling support. Spent 45 minutes on the phone explaining I wanted a replacement and not a refund (used a 40% off coupon to order). I was told that I already requested a return and all I had to do was ship it back and around and around. Transferred to a different rep where I had to go through the whole story again (you already requested a return etc etc etc). Finally the second rep understood and pushed an email where I could enter the RMA and request a replacement. Perfect. Except… the website was broken. I would enter in the info and when I hit the submit
Have a non Sonos question but in reference to AT&T’s fiber optics internet . So I have a house full of Sonos and have no issue with my WiFi. I have AT&T’S fiber optics 500 speed, and I can say it’s been great, which replaced the cox cable that was slow and constant issues. So I just got the AT&T 1000 plan ( only $15 more) and to my surprise, the speed is slower than the 500 speed plan I had. I’m reading others have the same experience. So I’m switching back to the 500 plan. Anyone experience this or know why it would be slower?
Let's talk business
Sonos is looking for engaged business owners and installers in the EU and the USA to influence Sonos’ product development.Take the survey
Take the survey and you could join the Sonos Professional Sounding Board, an exclusive online research community.
Members have the opportunity to participate in discussions, surveys, focus groups and more. You’ll be rewarded for your time and efforts with points that can be exchanged for rewards, plus you’ll have the chance to win Sonos product and swag!
Login to the community
Log in or register to reply
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.