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TheBeat
TheBeat
Contributor I
Dec 22, 2020 8:06 PM UTC
Answered

Customer Service Complaints

Hello,

I need to speak with a manager about my recent order. It’s been almost a month since I ordered an item, and I’ve been trying to get in contact via chat, email, and phone and no one is willing to help me, instead I’ve been so unprofessionally ignored, and this says a lot about the customer service of the company. First I was told my orders was going to be shipped by 12/18/2020, then it’s changed for 12/31/2020, and yesterday I received an order cancellation email, so there’s is something serious going on. Thanks.

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    sdtheclubAnswer
    Enthusiast I
    Dec 23, 2020 6:19 PM UTC

    Wow that doesn’t sound good

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    10 replies

    sdtheclubAnswer
    Enthusiast I
    Dec 23, 2020 6:19 PM UTC

    Wow that doesn’t sound good

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    TheBeat
    TheBeatAuthor
    Contributor I
    Dec 23, 2020 6:28 PM UTC

    not at all believe me their products can be good but the service is the worst, I am still waiting for answers. 

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      ratty
      ratty
      Dec 23, 2020 6:47 PM UTC

      there’s is something serious going on. 

      A global pandemic perhaps?

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        sdtheclub
        Enthusiast I
        Dec 23, 2020 7:24 PM UTC

        Ya they can’t communicate because of covid lol

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        ratty
        ratty
        Dec 23, 2020 7:29 PM UTC

        Ya they can’t communicate because of covid lol

        Supply chains, people’s movements, and even their continued existence are disrupted. I suggest you think before hitting ‘Send’. 

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        Bumper
        Bumper
        Dec 23, 2020 7:48 PM UTC

        I wonder if they hadn’t cut support staff in June  if there would be someone around to answer the phone and emails 🤷‍♀️

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        sdtheclub
        Enthusiast I
        Dec 23, 2020 8:16 PM UTC

        Ya they can’t communicate because of covid lol

        Supply chains, people’s movements, and even their continued existence are disrupted. I suggest you think before hitting ‘Send’. 

        There’s no reason why they can’t communicate with their customers. Most people are reasonable and understand when logistics get interrupted especially these days. A simple mass email with an explanation would do wonders but apparently you feel ignoring customers is just fine.

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          ratty
          ratty
          Dec 23, 2020 8:25 PM UTC

          apparently you feel ignoring customers is just fine

          You have no idea what I feel, other than the fact that I object to the use of the phrase “Ya they can’t communicate because of covid lol”. 

          Covid is not a LOLing matter.

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            Bumper
            Bumper
            Dec 23, 2020 8:46 PM UTC

            Making the excuse that they can’t/aren’t communicate because of Covid does make me lol.
             

            But that’s just me. 

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              Ohwhy
              Contributor I
              Jan 4, 2021 6:54 PM UTC

              I experienced unusual Custom Service Chat today.  As outdated as their Web Service is, I just need to cancel my order.  It is impossible to do so online, with my account and same after chatting with Customer Support.  I understand the serious situation COVID has caused for everyone; however, a simple cancellation of a backorder is impossible. Sonos reduce your workload, reduce consumers frustration and  update your web service to allow customers the ability to manage their orders, within their account.

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