General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

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Corry P
Corry P
started this topic

Your feedback on the new Sonos App

Hi EveryoneWe moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is...
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Mr. T
Mr. T
solved this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
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AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
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1209 Topics

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Angus 123Contributor I
asked in General feedback and conversation

New App does not work

Hi,When is the new App being updated / can it be removed? I have the new App downloaded and now my App will not link to my Speakers until ‘software updates’ are carried out - which it is unable to do?? So i’m now stuck in a situation where i can’t use my system as a result of the new App?? The old App worked perfectly well and so this is extremely frustrating.

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G
7 days ago
HobokenJim
HobokenJimContributor II
asked in General feedback and conversation

the latest SONOS app update

I must comment. A. I’ve been a religious Sonos customer for over 10 years. I give them to friends & family for holidays & special events. I believe in Sonos. I trust my need to have music in my life all the time to Sonos.  I do not like the latest app update. For several reasons, navigation is now overly complicated. It takes way too long to load. It drops my station while I’m listening. When I change stations I have to change 2 & 3 times before my target station replaces my last station. also, of the 4-5 stations I’m devoted to WBCD in Chicago has never been able to play, citing the signal isn’t correct. I actually called WBCD to inform them of this. My other stations don’t have this incompatibility issue.Last comment, when you changed your app, I wish you gave us the option to continue using the legacy app, at least until you guys work out the bugs.  im still listening. I still love SONOS. Fix this please! 

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5 days ago
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JonjamesContributor II
asked in General feedback and conversation

Vodafone router and Sonos

Hellodoes anyone have a fix for sonos connection to Vodafone router?I’ve tried everything and have been told sonos cannot connect to Vodafone so I have to have it wiredany suggestions oleasecheersjon 

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controlav
1 month ago
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Db24448Contributor II
asked in General feedback and conversation

Feature Request: Toggle Soundbar On/Off when playing Music

When playing music with surrounds set to full, please could we have the option to mute the soundbar, thus improving stereo image of music tracks. Many thanks

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2 years ago
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brucemacEnthusiast II
asked in General feedback and conversation

Feature Request - Sonos App

Please add visualizer functionality and controller layout customization.As a Port and Connect (S2 compatible) owner who integrates into other amp/passive speaker zones, it would be great if these features were available.For example, I have a Sonos zone in my primary home theater by way of Port, but use my Mac Mini to display the Sonos app on my TV. This works, but it could be a lot more visually appealing if there was a way to customize the layout. For example, larger cover art, bitrate/resolution, etc. This is not an edge case.Take it a step further and add some eye candy with options for visualizers. Heck, open it up to the community and I bet we'd see some awesome content brought forward. VU Meters would be cool for example. Lot of possibilities. People (not all) want the eye candy and your competitors are incorporating it alongside support for lossless high resolution audio. If you're not going to support the latter, you should look to support the former in my opinion.

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controlav
15 days ago
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LukestarContributor II
posted in General feedback and conversation

Alexa and Sonos are not a combination

There is always an issue with Sonos and Alexia. I have three Sonos play ones for a couple of years.sometime alexia will not stop playing radio or music, sometime button on top to pause does not work.sometime Alexia responds to STOP other time PAUSE or doesn’t work.its always has an issue… what next month. You would think an update work fix it… no just another set of issues. Its a but crap.time to try GOOGLE.   

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ratty
2 years ago
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LoffeNZContributor I
asked in General feedback and conversation

newest app update

When will you replace this beta application full of bugs you have send out? it is slow, no logic at all in the interface, looks like something made by a preschool kid.it can’t be on purpose you have released it? /Lars

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16 hours ago
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ry breadContributor I
posted in General feedback and conversation

Feature request: Option to limit PCM to 5.1

Hey @Sonos,I’ve got a Beam Gen 2 + Surrounds + Sub, and I’m experiencing some audio quality issues when I play content marked as Dolby Digital 5.1 on my Apple TV. Basically, this content sounds oddly quiet, and even after I turn up the volume, surround effects are EXTREMELY subtle.After doing some digging on this forum and others, I believe the issue is this: my TV (an LG CX) handshakes with the Beam and, because the Beam can receive a 7.1 PCM signal, that’s what it asks the Apple TV to output. This means that the Apple TV is mapping the 5.1 signal to 7.1, and then the Beam (because it can only actually output 5.1) is remapping that remapped signal to 5.1, resulting in a dulled-out sound by the time that signal actually reaches my speakers.To be clear, when the Beam receives PCM 5.1 from my PS5 or Dolby Atmos from the ATV, it sounds great. But because the ATV tries to “simplify” things by converting Dolby Digital 5.1 signals to 7.1 PCM, it’s giving a less than ideal signal to the Beam.

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106rallye
1 year ago
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RickyFrContributor I
posted in General feedback and conversation

Sonos is hostile to its customers

The new app is garbage. We all know that. So does Sonos’ management. Have they rolled it back to the previous version? No. Instead they tell us it took “courage” to do this. I think it took stupidity.There is nothing redeeming about a company that screws its customers the way that Sonos has with this new app. After a decade and half of Sonos products, I will never buy another Sonos product nor recommend them to anyone, as long as the current management is employed. 

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W
11 hours ago
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kdotseyAvid Contributor I
asked in General feedback and conversation

AI Gone Wrong

Why is it you ask a question to get directed to a solution but they go astray and never answer the question Even chat technicians? I was put on an automated reply every 6 minutes “We are working on this issue someone will be with you shortly“  for an hour  I told them in so many words  what they can do with their incompetence and rudeness Now A survey pops up while I’m trying to post and create a topic Who are these narcissist people. No pat on the back for this company Upgrading products or degrading products to make them incompatable with a N A S drive now I spent all this money and am not spending anymore Very Disturbing

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Corry P
9 months ago
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chris_koutsContributor I
posted in General feedback and conversation

adding local library bug discovery

I have discovered a bug related to adding the windows music folder to your local library on the sonos windows client. If the name associated with your windows pc exceeds 16 characters you will be unable to add the music folder. Upon shortening my windows pc’s name to 14 characters I was able to successfully add the music folder to my local library. Really understandable bug as now in windows 11 pc names can exceed 16 characters.

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controlav
1 year ago
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suburbaphobia1Contributor I
asked in General feedback and conversation

router specs; will a lower graded 2.4 GHz affect Sonos connectivity?

My current WiFi router is several years old but was powerful when I got it, and I’m wondering if a new router might actually make my Sonos less stable.The old/existing router is graded like this: 2.4 GHz 800 Mbps, 5GHz: 1,733Mbps. Since Sonos speakers use 2.4, will updating to this router make my Sonos less stable? The router I’m thinking of buying is graded as: 6 GHz: 2402 Mbps, 5 GHz: 2402 Mbps, 2.4 GHz: 574 Mbps?The old one offers: a/b/g/n/ac and the new one: ax/n/b/g + ax/ac/n/a (+ax 6 GHz).Why upgrade? The old router is perhaps five or six years old, and designed for Asia and Europe, not the USA. Its 5.G channels are 36-48 only, not channels like 165 and 136 that are best in my apartment. I have had constant channel interference issues with my 7 Sonos speakers, where they often disconnect from each other. I have changed channels on my router between 1,6,11 on 2.4 GHz and tried wired to router and not wired.  Thoughts welcome thank you. 

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2 months ago
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AmazonracerContributor I
posted in General feedback and conversation

Lets hear the positive feedback

So I’m new to Sonos and building a new house in the next 12 months. I get alerts when someone posts and there seems to be a lot of issues.  I get it most people don’t post if things are working perfectly.  Currently looking at the Arc, gen 3 sub and 2 ceiling speakers (non Sonos) in a large room with vaulted ceiling and open concept.  Also putting 2 ceiling speakers in an adjacent screened patio.  My installer recommends a Sonos amp in the screened room and another separate amp in the family room.  This will be quite expensive when installed and does not include a new tv at that time. I want to hear about people having a similar setup or just the Arc with sub that thinks the sound is amazing. There seems to be a large group that are saying the sound is a mess and needs some kind of software update. I just want to be sure this system is worth the money. Thanks   

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UKMedia
2 years ago
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kay kContributor I
asked in General feedback and conversation

Sonos order not delivered to my address

I ordered Sonos arc on Nov 22nd, Sonos order history says package was delivered via FedEx on Nov 26th, but it was delivered to wrong address (Photo on fedex site is not my home and I didnot recieve the item). What are my options now? 

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Airgetlam
1 year ago
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KazzerContributor I
posted in General feedback and conversation

loud adverts when listening to the radio

I have compressed audio but the adverts on heart radio are still loud. Why is this ?

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buzz
7 months ago
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MertyContributor I
posted in General feedback and conversation

Feature Request: Start Google Home routines after Sonos alarm

Before I owned a Sonos One, I used a simple Google Home, and every night I’d set up a media alarm so I’d wake up with music, and I had set up my Google Assistant routines so every time I’d turn off an alarm, a routine that put on weather, traffic, and news info would play.Now that I own a Sonos One, media alarms are disabled and instead I have to set them up in the app. I still get to wake up with music, but the alarm isn’t recognized by Google Home and the routine doesn’t play, and there seems to be no way to tell the Sonos app to do something similar when the alarm is turned off. Can this feature be added for the Sonos products? Run a Google Home routine every time I turn off an alarm or have Google Home recognize Sonos alarms as alarms?

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Corry P
1 year ago
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RobertpaulsContributor I
asked in General feedback and conversation

sonos radio

After the 1 month free trial of Sonos Radio is complete do I get notified and asked if I want to be a paid user or am I automatically billed? Thanks

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R
1 year ago
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RedNellyContributor I
posted in General feedback and conversation

sonos app

The app is not intuitive or user friendly.  The kit is expensive and should be supported by a better application. 

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106rallye
2 months ago
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Alejandro ArboContributor I
posted in General feedback and conversation

Tidal & MQA

It is in your plans to add the DAC for MQA in future products?

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buzz
1 year ago
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brianjamesContributor I
posted in General feedback and conversation

Returning defective products

I live in the UK and I want to share my first experience of returning a defective product. My Sub Mini died and following a diagnostic check with a Sonos technician it was agreed the defective unit would be returned for replacement. I dropped off the unit to my local UPS collection point yesterday and they, UPS, confirmed it is in their possession. The Sonos technician did not mention the destination for the return was Poland or about the option of Advanced Replacement. Consequently I have to wait for the unit to arrive at the Polish site before Sonos will send me the replacement. There is no timeline on when I will receive the replacement. The Advanced Replacement option would have accelerated the shipment of the replacement before the the delivery of the defective unit to Poland. I have asked Sonos for Advanced Replacement but they say it’s not possible because the defective unit is in transit to Poland. We live and learn 😪😪 

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buzz
4 months ago
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Unicorn69Contributor I
posted in General feedback and conversation

Play from device

Why have they removed this service from the app?, I bought my Sonos for exactly this reason.  So do I get a refund on my speaker if I return it, as it doesn't do what I bought it to do. An absolute travesty I think, if like me, you get sent music by bands and they want your reviews after listening, then surely this is an impact on my business and requires reparation of some kind from Sonos.

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Airgetlam
11 months ago
melvimbe
melvimbe
posted in General feedback and conversation

Feature Request: Ability to lock Sonos app to one room

Not sure if this is really feasible or not, but I would like the ability to lock an instance (device) of the Sonos app so that it can only control a single Sonos room.  The use case is that a user may have a laptop/Mac/tablet/etc that tends to always remaining in a single room in the home, like a home office.  Currently, I need to open the Sonos app, and wait for it to locate all the rooms in home.  These can take several seconds for me as I have about 15 Sonos rooms (yea, I need to reduce that).  Once done, it never defaults to the room I’m currently in, so I have to scroll to pick it.  Then I need to go click around to pick what sort of music I want to listen to.  Sure I could just use voice control if it’s available in the room, but I don’t really know what I want to listen to yet.So if I could go into settings and say that I want to lock to a specific room then the app would only be concerned about discovering that single room...not all 15.  It should speed things up considerable. 

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Sotiris C.
11 months ago
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daniel.kindraContributor I
posted in General feedback and conversation

Alexa Show widget

It would be nice to have a Sonos widget on the upcoming Echo Hub and current Echo Show 15. This widget would display the current playing music or favorite playlists for easy control.

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Corry P
7 months ago
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robokittyEnthusiast I
posted in General feedback and conversation

Sonos web site thinks all my products are not S2 compatible. It is wrong.

When I log in and go to the “system” area under my profile, I get to a page that says:“About your systemYou have 4 products in your system that are not compatible with the new app, Sonos S2. Learn about your options below.”What are the four products? Play 5 gen2, Boost, One SL, and Playbase. Yes, these are all S2 compatible. Why is the web site suddenly crazy? 

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R
1 year ago
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Nearly CluelessAvid Contributor I
asked in General feedback and conversation

Where do you find answers to your own posted questions?

?

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Airgetlam
1 year ago
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