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Why is it you ask a question to get directed to a solution but they go astray and never answer the question Even chat technicians? I was put on an automated reply every 6 minutes “We are working on this issue someone will be with you shortly“  for an hour  I told them in so many words  what they can do with their incompetence and rudeness Now A survey pops up while I’m trying to post and create a topic Who are these narcissist people. No pat on the back for this company Upgrading products or degrading products to make them incompatable with a N A S drive now I spent all this money and am not spending anymore Very Disturbing

Your post is one small level above gibberish.  Care to post again, this time using proper spelling, grammar and punctuation, please?


Maybe if you phrased your questions in complete sentences, the chat bots would understand you better?

As a human, I’m struggling to understand what it is you’re talking about.


Hi @kdotsey 

Thank you for your feedback. I’m sorry to hear that your experience contacting us was not ideal - I’ve passed your feedback on to the relevant people who will look at your case to see how we can improve things in the future.