General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

  • 1,210 Topics
  • 8,564 Replies
Corry P
Corry P
started this topic

Your feedback on the new Sonos App

Hi EveryoneWe moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is...
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Mr. T
Mr. T
solved this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
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AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
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1210 Topics

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Massiah28Contributor I
asked in General feedback and conversation

Sonos is horrible

I spend almost $2k on Sonos products and none of them connect to the App. It’s 2023 and there isn’t a simple way to connect. I’m about to get rid of this system. I’ve factory reset and synced my system 10 times and they keep getting deleted or the app keeps telling me to restore factory settings. Once I do, it shows up for 2 minutes then deletes the product. Seriously, why is it so bad?

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buzz
6 months ago
K
Kumar
posted in General feedback and conversation

The promised pot of gold at the end of the Sonos rainbow

During the AMA, in response to a question about the need to make the new app cloud based, a certain Diane from Sonos said this:There are many advantages to using the cloud, but I’ll highlight one. With our new content services, we are able to provide a richer experience for discovering music to listen to. Our previous app was built on APIs that did not provide enough metadata to make that rich experience. Some unknown time in the future, all issues causing the present firestorm will be addressed, for the above promised pot of gold for Sonos users via this richer experience of music discovery, to be available to the sufferers of today.Can someone with any insight answer these two questions relating to this promise?What will the new app do that S2 cannot, that will make the discovery experience richer?What will the new app do to make the experience of discovery richer, that services like Spotify, Apple Music and the like, do not provide in their native apps?As an S1 user I am not affecte

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K
3 days ago
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Moms5Contributor I
asked in General feedback and conversation

Separating system

What equipment do I need to buy to be able to separate my Sonos into two systems? My new Sonos arc is not compatible with my original play 5 and my bridge. I understand I can still use this speaker, but only by itself. Do I need something connected to my router to support the arc, plus other newer speakers I am using?

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J
3 years ago
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Maria_NContributor I
posted in General feedback and conversation

Sonos products in Revit and AutoCad form for designers and engineers

Hello, I'm a BIM certified architect and I also have experienced as an AV engineer. I have noticed that a lot of designers use your products but you don't really have any Revit or CAD models for them and that makes it hard for designer to integrate them and coordinate. I think it would be very beneficial for your company and sales to offer this service for your products and I can help you with that.

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T
2 months ago
P
polarbear_edContributor I
posted in General feedback and conversation

Long requested: Multi-Stereo from TV

Hey Sonos Community, Just providing a feature request — “Full” or “Multi-Stereo” output from TV would be amazing. I know Sonos surround systems do this for music inputs, but they won’t do it for TV.  My use case is I listen to a lot of music on my Apple TV and currently my Beam surround system up-mixes stereo to Dolby Surround. This sounds terrible in my opinion — really washy, it cuts in and out and puts all of the sound on the beam instead of across all of the speakers evenly.  My suggestion to Sonos is a simple toggle button under the “Surround Audio” menu on the Sonos App that says “Don’t up-mix stereo sources to Dolby Surround”.  It’d fit well under the current setting for “Music Playback” as “Full” or “Ambient” under the same menu.  Thoughts? Sonos can we make this a thing?

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Ken_Griffiths
2 years ago
Dogdad
DogdadHeadliner III
posted in General feedback and conversation

trueplay sign in

If I go to the trueplay option on the app, messsge pops up for me to sign in. I don’t remember this being the case before. If I’m on my app why do I need to sign in? 

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controlav
1 year ago
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Jammers123Contributor I
posted in General feedback and conversation

product request to enable truplay on Android

Has Sonos considered making a simple usb c microphone to sell to android users so that they can use truplay? Seems like the most logical solution to the issue of recoding the app for thousands of devices microphones. 

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Airgetlam
1 year ago
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fmalakContributor I
posted in General feedback and conversation

Local source on Five in surround

Hello, I have 2 fives connected as a pair and linked in surround to a beam. Unfortunately, when used as surround, I cannot listen to vinyl thanks to the jack plugged in a five. I have to remove the surround to see appearing the “local source” instead of “TV”.Why sonos does not allow local source when surround is active ? it seems ridiculous considering that the music from my vinyl can be listened to five and beam when local source is used.Someone can open a ticket top dev that feature ? :D  https://support.sonos.com/s/article/4837?language=fr 

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ratty
1 year ago
P
PL01Contributor I
asked in General feedback and conversation

App/Software Updates

It’s been a month since I installed my SONOS port, installation was fairly easy. My problem is with your app/software updates. After updating my IOS app, I was unable to connect to my port. It had been disconnected and had to reinstall it.If I have to go through this every time there’s an update, I might as well return it to the store.P.S. Instead of sending email advertisement, perhaps a notice that a software update is available would more appreciated.  

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P
2 years ago
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castallaLocal Superstar
posted in General feedback and conversation

Sonos App AMA - preview pictures!

Sonos App AMA - CUSTOMERS COMMENT ON THE NEW APP 

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T
10 days ago
AjTrek1
AjTrek1
posted in General feedback and conversation

Happy New Year Everyone

 

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Corry P
4 months ago
P
paul0000001Contributor I
posted in General feedback and conversation

upgrade system software on Mac

“An unexpected error occurred. Please try again”"If you see this error, uninstall the Sonos app by opening the app and clicking Sonos > Uninstall. Then, download and reinstall the Sonos app." - THE SAME AS I DID LAST TIME, AND THE TIME BEFORE.When are they going to make Sonos work properly on Mac!! 

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Airgetlam
1 year ago
LETRA
LETRAContributor I
posted in General feedback and conversation

Delivery had been attempted but that it was not at my address

I bought a pair of Sonos Five and they were shipped with DHL. I waited all morning for the carrier without hearing the doorbell or a call. Suddenly I received an email and a sms saying that delivery had been attempted but that it was not at my address. My shipping address was missing the letter of the apartment. On my purchase receipt, and the DHL receipt, the letter doesn’t appear. Those kind of details that people who do things wrong don't care about, make customers lose whole days. I like Sonos, but there is a difference between the brand image they convey, and the price, and a ton of setbacks and heartaches they bury their customers with. Now I'm worried about whether the changes Apple is going to make to Airplay 2 will carry over to existing Sonos products, or force the purchase of a new generation of speakers. When your business is not selling products to new customers but selling only to those who have already bought some from you, the business closes early. And if they don't ev

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N
2 years ago
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94deadbeatContributor I
posted in General feedback and conversation

Feature Request: Sonos app control without Wi-Fi

TL;DR: support for controlling Sonos system through mobile app, without local Wi-Fi connectionContext:I have a Sonos systems in both my home and the production facility I work out of.All of our Sonos devices are hardwired to the local networks, as are most of our internet-connected devices since we have a gigabit network & they need an optical connection to take advantage of that.Because of this, I prefer to keep my mobile devices off Wi-Fi since my 5G cell coverage on my phone is actually more reliable.Since the Sonos devices are connected to the internet anyway, why am I unable to control them from anywhere? Why do I have to be on the local network?

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melvimbe
2 years ago
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DrEmContributor I
asked in General feedback and conversation

The most COMPLICATED thing

Why why why The led has 10 states ... Red green orange blue yellow .... blinking not blinking slow fast lol Seriously did u design this on another planet or only pilots can use this thing Heard of apple ! Heard of KISS ...ok sounds lives upto its promise but it is more temperamental than my last 10 girl friends Please hire some humans and not just acqusitic geeks from Cambridge  ... 

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J
1 year ago
M
mattmikTrending Lyricist I
posted in General feedback and conversation

Nonexistent customer service?

What has happened to customer service?  I am trying to get a credit back and I am told just to e-mail with a 7 DAY turnaround and over an HOUR hold time  7 days takes me past my returns period.  I am debating returning and rebuying which is absolutely ridiculous. How can Sonos not get a better support system and maybe some automation?  It is a few hundred dollars here so nothing tiny.   Update:  Finally got through and the support gentlemen was very polite.  Still do not think it should remotely be that much of a pain to get a price credit.  I am in a free return period and the price is lower.  I do wonder how many times Sonos has had to eat return shipping for a rebuy.  they act like it is an exception to match a price.  I bet it is a substantial amount that they would save by making it easier.  There needs to be a better way.

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V
10 months ago
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Big DogAvid Contributor I
posted in General feedback and conversation

New Android App interface is very frustrating, a step backwards

I’m a long time user of Sonos products with over 20 devices installed in my home.  I also have quite a few streaming services.  Since the upgrade on my phone there are 2 sources that I can NOT find or navigate to, and I’m getting really pissed.   The first is the basic “TuneIn” service.  under my channels I have 40+ items to choose from.  You can not currently find it.  If you try and add “TuneIn” they are pushing their Premium Service that requires an account and I’m sure will not contain my added channels.  Where did the base service go?Second is the Sonos Playlists music source.  It use to be easy to navigate to and pick a playlist.  Now it is nowhere to be found.  I have 50+ playlists that a great amount of time was spent creating and again, the new interface does not provide a way to see them. Sonos, this upgrade is a huge step backwards in my opinion. Not sure who approved the UI but they obviously have not used the old interface enough to know it.  Also half of the info blocks i

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Y
2 days ago
L
Louby3Contributor I
asked in General feedback and conversation

Where is my order?

I've order a sonos product for 6 days now every the date for delivery changes I wanna why ? This is unacceptable!!I was supposed to get it yesterday. But now they said today, unfortunately once again they  said I'll get it on February first. Tell me why ? I am not happy definitely!! I was about to buy a couple more for my friends, I change my mind because your nonsense 🙃

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Paul A
3 years ago
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YogitimTrending Lyricist I
asked in General feedback and conversation

exchange Sub gen 2 for sub mini?

Does anyone know if I can exchange my sub gen 2 for a sub mini in the Sonos market and pay whatever differential there is? And if not how would you recommend that I sell it?

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Y
1 year ago
R
RossfContributor I
asked in General feedback and conversation

update

Why do Sonos constantly keep sending me an email that asks me to update my first and last name? I have responded dozens of time yet they keep sending me the same email.  thanksross

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Ken_Griffiths
2 years ago
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Mary BethContributor I
asked in General feedback and conversation

Eliminating commercials

We listen to local radio stations using Sonos in our dental office. How do we eliminate commercials? There are a few embarrassing commercials while seeing patients?

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melvimbe
6 months ago
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JulSubContributor I
asked in General feedback and conversation

Connect no funciona Nadie da soporte.

Tengo problemas con el connect por mas de un año he tratado de recibir soporte y nadie me contesta por ningun medio...no tienen soporte en español...que se hace???Es un desastre el soporte y no puedo utilizar el equipo.Jamaas vuelvo a comprar esta marca. Únicamente por su atención y soporte técnico.

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Paul A
3 years ago
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coryvContributor I
posted in General feedback and conversation

Fearure Request: Expand Dual Sub capability to more speakers

You’ve added the ability to pair 2 subs to HT setups. This is awesome and works well. I have multiple rooms with a stereo pair of Gen2 Play:5’s and a sub. A couple of those rooms are large and could also benefit from an additional sub, but this is still not possible. I would purchase additional subs if this feature was added.

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Paul A
3 years ago
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lattedahContributor I
posted in General feedback and conversation

Feature Request: Simultaneous wifi and bluetooth

I don’t see this being possible in current products. I assume it would require being implemented in future product releases if implemented.Essentially, it would be nice to support bluetooth and wifi connectivity simultaneously. My reasoning is mainly for linking multiple sonos together. I have a record player with bluetooth capabilities. I have it linked to my Sonos Move via Bluetooth (I’m not here to discuss quality… this is just a convenient way to listen sometimes). Although it’s connected via bluetooth, I’m still at home where wifi is available. It would be convenient and really cool if I could share this bluetooth connection with other sonos speakers, so I can play my bluetooth source with the rest of the house. The hardware is already there, it just needs the software capability to support such a thing. I could see this having many uses in general, at the least for having a stereo pair of sonos speakers for listening to bluetooth entertainment sources.

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Airgetlam
1 month ago
Thor29
Thor29Contributor I
asked in General feedback and conversation

Change my Sonos community profile name

Hi at Sonos! I made a typo mistake whit my profile name:( I wrote thir29 but I was supposed to type thor29 ! Please help me to change it to thor29 🙂 Best regards

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Thor29
2 years ago
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