General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

  • 1,204 Topics
  • 8,527 Replies
Corry P
Corry P
started this topic

Your feedback on the new Sonos App

Hi EveryoneWe moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is...
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Mr. T
Mr. T
solved this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
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AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
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1204 Topics

B
bubbagumpContributor I
asked in General feedback and conversation

setup help

Can I not run both the s1 and s2 apps in my household? I’m so confused. I recently bought the Roam for on the go and it won’t let me setup. I have 7-8 sonos devices from over probably 8 years and I know some are legacy and some are not. At this point, I have to figure out how to settle all that but I want my portable roam to work soon. Do I have to erase my prior Sonos life to get this done?

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buzz
1 month ago
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QnycContributor I
posted in General feedback and conversation

Providing Guest with a connection link

It would be great if I could provide guests with a link to connect to my entire system. Maybe a QR code of some sort thqt can be leveraged manually if I block access. Airplay should have the ability to be locked. If EQ settings are not correct on a guests phone, they can damage my speakers.Please accept this as a feature request. 

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controlav
1 year ago
C
Chloej996Contributor I
asked in General feedback and conversation

Refund

I have still not received my refund after a month from receiving an email advising that Sonos had received the product. This is well over the 10-15 Business days refund time stated in the email.I have been unable to contact the customer support team for further advice. Please can someone help?  Best,Chloe

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Paul A
3 years ago
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xyhlonContributor I
posted in General feedback and conversation

Feature Request: Support for FCast Protocol

It would be great if sonos would support Fcast Technology. It is an opensource protocol and would be an amazing way to support direct casting for Android phones and other Clients. https://fcast.org/

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X
5 months ago
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EcevitContributor I
posted in General feedback and conversation

Sonos Arc cables are black

Jeg synes det er for dårligt at når man køber Arc i hvid og så er ledningerne sorte .Er det en fejl eller er det rigtigt at i vil have at jeg skal selv købe hvide ledninger?

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Mark P
3 years ago
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SSFallCityContributor I
posted in General feedback and conversation

Need to be able to create Groups for alarms and able to add group to alarm.

Current groups setup for alarms is ridiculous. If there is a reason that Sonos can't set up alarms with groups attached, please let us know. Thx

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C
5 months ago
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StephR77Contributor I
posted in General feedback and conversation

New Router connection problems

I get my full fibre broadband via a router supplied by my provider Utility Warehouse. When connecting to my playbar (which is connected via wifi and not ethernet) via my phone, after around 10 minutes the connection is lost and all devices on the network also lose connectivity. Connectivity can only be restored by restarting the router. I spoke to Sonos support who advised that basically the spec of the router is poor and the only way to resolve the issue is to upgrade the spec of my router or use ethernet.Ethernet is not an option and having spoken to UW they say their router should be fine. UW did say they could supply me with an Amazon Eero 6 Amazon eero Pro 6E — Wi-Fi 6E Router which effectively ups the spec (for an additonal £5pm).so my question isshould i just get an ethernet connection?go with the Eero 6?, orother?TIA

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controlav
3 months ago
0
0ID
asked in General feedback and conversation

Individual radio stations

Hi,would be nice to have, as at least one manufacturer has, the possibility to add individual radio streaming links. Not bonded to any radio platform. Just one link for streaming and another one for the station logo.

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jgatie
1 month ago
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britcowboyEnthusiast II
posted in General feedback and conversation

Why have you closed the discussion about the connect amp?

The issue hasn't been resolved, why have you tried to close the discussion? Pretty scummy behaviour if you ask me.. https://en.community.sonos.com/components-and-architectural-228999/sonos-is-forcing-people-to-buy-new-hardware-as-they-ve-broken-the-connect-amp-and-they-refuse-to-fix-it-6888610/index10.html#post16712063

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J
1 month ago
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Woodie52Contributor I
asked in General feedback and conversation

Connecting iPhone to Wifi-connected Port

I have a Wifi-connected Sonos Port that works fine with my Android phone app, but we can’t connect my wife’s iPhone, which can’t find the Port on our LAN.

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W
9 days ago
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jvkiiContributor I
asked in General feedback and conversation

Is this sonos official ebay store?

Hello,Sonos had a refurb sale and I missed it.  I noticed that this sonos official account on ebay still has the deal going - https://www.ebay.com/str/sonosofficial?norover=1&mkevt=1&mkrid=711-117182-37290-0&mkcid=2&mkscid=101&itemid=&targetid=&device=c&mktype=&googleloc=9009669&poi=&campaignid=20389321416&mkgroupid=&rlsatarget=&abcId=9317280&merchantid=&gad_source=1&gclid=Cj0KCQjw2a6wBhCVARIsABPeH1tE29tRUaIgtQVrHzjyLtx8XiINWpNMnzOsqvfcHMISqKINl2wYO-4aAlf4EALw_wcBCan anyone confirm if this is actually the official sonos reseller account on ebay? A lot of the negative reviews mentioned products not shipping and questioning if this is actually the official sonos company on ebay.  *** Updated for clarificationWould prefer to buy from legitimate source to ensure I get a proper warranty.  Thanks in advance.

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Corry P
1 month ago
C
ckteohContributor I
asked in General feedback and conversation

cannot connect to other phone?

hi, only one phone can connect to sonos one sl? other phone cannot connect ?

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C
2 years ago
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damasContributor II
asked in General feedback and conversation

poor technjcal support

Should I put up my Sonos system up on eNay for 1/10 the price before they go bust?  Your system isn’t reliable. Worse is your support now is even less reliable. Some genius guy in IT decided it’s cheaper to have a dumb chatbot who will ask 100 questions and get no answers. Then one tries to call you but I guess Sonos 2 isn’t working because you say you’re busy supporting that. But meanwhile you have no problem pushing new products like the radio. MSO now I have a 4 piece system and only one works. And I guess there’s no one to call and speak to.  Sad when good ideas go bust due to lack of execution. 

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Annazel S
3 years ago
F
FollowerContributor I
asked in General feedback and conversation

Is it possible to verify the firmware in a Sonos product?

I have been using Sonos for many years, and have been very pleased with it.i recently decided to extend my (gen 1) system, and bought some Sonos items on EBay. It occurred to me today that I have introduced hardware into my network and how do I know if the firmware has been hacked (if that is even possible)?Is there any way to check the firmware, or any diagnostics I can run?Sorry if this sounds paranoid but there are so many scams around these days.

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F
1 month ago
jonmichael
jonmichaelEnthusiast II
posted in General feedback and conversation

successfully playing my roon files (even 5.1) and visuals thru sonos

This week, I installed a new Mac mini to house my Roon Core. I configured my old mini as a Roon Bridge. I connected the HDMI out from the Bridge mini to HDMI 2 input of my Sony TV (Apple TV is on HDMI 1).This setup allows me to play 2.0 and 5.1 music from my Roon Core through my ARC, surrounds, and sub 3. The HDMI input signal includes the video portion of Roon, so I can access full info, including lyrics, on the 55” Sony while playing my music. A cheap Bluetooth keyboard with track pad lets me control it all from my couch.This install is somewhat like using the HDMI inputs on my TV as a preamp. I have an Oppo 103 set up on HDMI 4. It all works well. Not sure why  it took me so long to figure out how to do this, but it has increased my appreciation for my Sonos system. Now, if only something is done about the center tweeter on the 300s!

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Corry P
11 months ago
C
ccc001Contributor I
posted in General feedback and conversation

cannot connect to Sonos app

I have not been able to connect to the Sonos app in over a week now. I have tried calling customer service but they are only open 10 am - 5 pm M- F!  Help!!  I miss playing music inmy house 

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Ken_Griffiths
2 years ago
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NSM1984Contributor I
posted in General feedback and conversation

Gift Card Nightmare

There is no place to use gift cards at online checkout.  I called to make a phone order and was told they cannot apply the gift card because the item was on back-order. The best Sonos could do was tell me to buy the product at full price, then call back when I the product is delivered, and then Sonos will apply the gift card and issue me a refund - an entirely convoluted process that puts customer service, convenience and satisfaction last. As such, I asked that the purchaser of the gift cards be refunded and they continue to give me a run around, telling me to call and email different people each time I ask for a refund.Dear Sonos - If you’re not going to honor gift cards, don’t sell them. If you’re not going to make them easy to use, don’t sell them. If you’re not going to help your customers who buy your very expensive products, don’t sell gift cards.

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Xander P
2 years ago
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Stevelandmc01Contributor I
asked in General feedback and conversation

Returning Sonos Move

I didn’t save the box my Sonos Move came in and I have to return it?  Any suggestions for a secure box?

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Stanley_4
5 months ago
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Sofresh frContributor I
posted in General feedback and conversation

iphone widget for sub control

Hello sonos guys.  I’m constantly changing my subwoofer level.  when I use it by day I put a Normal volume. When by night I put minus 6. When I play music another level, etc  it would make my life a lot easier if I had an iOS widget only dedicated to change my subwoofer level. thanks a lot, David.

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G
2 years ago
M
MarkitosAvid Contributor I
posted in General feedback and conversation

sonos beam 2 no audio

Help please I have recently purchased the beam 2 but when I switch on the tv there is not sound from Apple TV or my Amazon fire stick, everything is plugged in properly as soon I unplugged and plugged back the HDMI the sound comes back and it was fine couple a days ago  tv  set properly and the rest too and is very frustrating that I  need unplug and plugged back to the sounds comeback 

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M
2 years ago
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Alex799Contributor I
asked in General feedback and conversation

Neuer Sonos Port - Trigger Ausgang - keine kompatible Receiver mit Trigger Eingang

 Guten Tag ZusammenIch habe mir einen Sonos Port gekauft, da dieser einen Trigger Ausgang hat und Sonos Werbung gemacht hat, dass man so wie bei HEOS einen Receiver automatisch einschalten kann. Nun musste ich feststellen, dass keiner der renommierten Receiver Hersteller (Pioneer, Denon, Maranz, etc) einen Trigger Eingang haben. Gibt es einen anderen Weg, den Receiver automatisch einzuschalten? Der Sonos Support und der CEO haben mir leider keine Antwort gegeben. Sollte dies nicht gehen, müsste Sonos das Produkt zurück nehmen, da es die ausgeschriebene Funktionalität nicht gewähren kann. Ich hoffe es gibt einen anderen Weg. Es GrüsstAlex

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Airgetlam
3 years ago
F
ForrestChromatic Producer I
posted in General feedback and conversation

Support API Objects, drag-and-drop songs into the Sonos application

Something missing from the Sonos application is support for drag-and-drop of objects into the listing, etc.   We should be able to, for example, drag-and-drop songs from our Music library (MacOS) into a play list -- or even URLs for streaming.     This is a very standard API function. Can we get this done? 

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F
2 years ago
V
VonnyContributor I
posted in General feedback and conversation

No returns label

I had my Roam for just under 4 months when it just stopped working and wouldn’t turn on. I contacted customer support by phone on 25th August. After taking me through a few troubleshooting steps, they concluded that the Roam was faulty and that it should be replace. They sent me an email asking for details of the serial number etc, which I replied to immediately. I then received an email informing me that:“You will receive another email from us soon, with instructions for you to confirm your information and complete the return authorization.”The email never arrived so on the 31st August  I contacted Sonos again, this time via chat. The missing email was resent, it contained my return authorization number and a link asking me to confirm the type of exchange I wanted. I didn’t want to pay for another Roam, so chose to return the faulty Roam first, then have a new one dispatched. I was informed that:“To ensure a successful delivery, our logistics partner will be contacting you via email w

4
D
2 years ago
melvimbe
melvimbe
posted in General feedback and conversation

Feature Request: Port Gen 2 with spatial audio output?

The current Port hasn’t been out on the market that long, but wondering out loud if it makes sense for the next gen of the Port to include an HDMI or HDMI-eARC port to output atmos/spatial audio.  Perhaps even able to input via HDMI or HDMI-eARc  atmos/spatial audio.I guess in a more general sense, I want the Port to be atmos/spatial audio capable.  Here’s more specifics of the features/scenarios I’d want to see.If you have an existing 3rd party setup for a atmos capable home theatre setup, than a Port:Gen 2 could be used as a atmos music streamer for your setup. As far as I know, there aren’t any other streaming boxes that really do this just for audio.   This feels like a natural upgrade for the Port and stays true with original reason the Port was created in the first place.When grouping Sonos rooms right now, the group plays to the lowest common denominator.  In other words, if you group an Arc room, pair of Era 300s, and a Port...you’ll get stereo.  Upgrading the Port to be atmos

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Corry P
1 year ago
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MythicbeastAvid Contributor II
asked in General feedback and conversation

DITTO: “HELP! I am trying to return a faulty Arc”…sonos support is terrible so far!

Unfortunately, I’m experiencing the same issue @jnnnn posted about earlier.  On Dec 8 I discussed my Arc issues with a tech via phone.  She told me “this is a known issue” and said the defective Arc would be replaced. A ticket was generated, I was told to expect an email with details pertaining to the return.  To date, I’ve not received an email regarding the return. Despite 3 chat sessions and a phone session each of which ended with the explanation that the next level tech assigned to resolve the return was “not available”. To get the same response on 4 separate occasions is…poor.  Sonos support, anybody out there?

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M
4 months ago
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