General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

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  • 6,565 Replies
Mr. T
Mr. T
solved this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
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AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
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C
Catch2244
started this topic

Dolby Atmos

Hello community ! I came here for some help so any answers would be greatly appreciated . And please I only ask to lessen all the technical...
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1011 Topics

valve one
valve oneContributor I
posted in General feedback and conversation

Tech support shipped over seas.

Has anyone else experienced the horrible tech support now that it has been shipped to a third party over seas. It no longer is the knowledgeable friendly professional tech support that in the years of owning a complete Sonos system I have come to know. Now it’s being put on “Mute” till I have to hangup due to no response or a tech that talks so fast they must be on a time constraint to get me off the phone. Then hangs up at the end of a very painful call with no thank you for being a valuable customer or do I have any other questions no Bye--- just hangs up.  Bring it back to the US of A. at least I won't be put on Mute or Hung up on.  

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S
2 years ago
S
swibletContributor I
posted in General feedback and conversation

Sonos keeps shadow-cancelling my and my roommates orders

Hello,my roommate and I have been trying to place our first order on Sonos.com. It always gives us a confirmation screen of success, then it never emails an email confirmation or shows up in the order history. We’ve already reached out numerous times and the sales team always says “it’s a payment error, it’s on your card” but our cards all say that there was no problem. I even paid through PayPal and the authorization is still there, but support just told me it was auto cancelled due to payment verification still. My card issuer told me that the charge went through fine! The cherry on the sundae is that in response to an escalation to the operations team to find out why it isn’t working, my roommate got this answer back:———“Thank you for reaching out to Sonos support.We sincerely apologize for the delay in following up. After looking it over, we are unable to process your order at the moment.With that being said, we highly suggest checking our partner stores if any of them carry the sa

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Jamie A
11 months ago
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jasonlovesmusic2022Contributor I
posted in General feedback and conversation

Feature request: Airplay groups + in-app restart button + smoother group management

Hello. I’ve owned and loved Sonos for just over a year and would love to share a few ideas for future updates.Airplay groups: when you create a stereo pair between two speakers, it shows up in Airplay as a single speaker. What if we could use the same concept and create Airplay groups within the app that we can then connect to in the Airplay interface with one tap. For example, say I want to connect to all my downstairs speakers in one tap: I create the Airplay group in the app, select my downstairs speakers, name it “downstairs,” and now whenever I open the Airplay interface on my iPhone I can select “downstairs” and it connects me to all the speakers in that Airplay group, in one tap.  In-app restart button: almost all devices can benefit from a restart once in a blue moon, even Sonos. For those who have multiple speakers, maybe some in hard to reach places, tapping a button in the app settings to restart the entire system (or a single speaker) would be a wonderful quality-of-life fe

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L
1 year ago
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hsr_SWEContributor I
asked in General feedback and conversation

Sonos and Music! Five and Dual Subs

I Would love to use my 2 x Subs (Paired) with my 2 x Fives (paired)for a wide base. Trueplay on that, and would be wonderful.The use of dual Subs should be unlocked!   

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Ken_Griffiths
8 months ago
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MasterTrollAvid Contributor I
posted in General feedback and conversation

Arc missing bluetooth

Like wth?? I don’t want to stream in your walled garden SONOS. I want to listen to what I want when I want. 

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M
10 months ago
V
verivaliContributor I
asked in General feedback and conversation

Sonos unable to play podcasts imported from Google podcasts to You Tube Music library

Google is closing Google Podcasts April, 2024. Google suggests moving your podcast subscriptions to You Tube Music. So I did.Now, my podcasts are in my You Tube Music library, and I can play them from there. The podcasts also show up in YTM library on the Sonos app. But the Sonos app can not play them. When I try to play one, the Sonos app balks, and a slide-up message says “Unable to play [name of podcast episode] -the connection to You Tube Music was lost.” Other YTM  items - songs, playlists, etc., play through fine. And Sonos plays podcasts which were added to my YTM library from within YTM. Only the podcasts imported from Google Podcasts to my YTM library are affected. I suspect this is a Google problem, although it is unclear why the podcasts play in YTM but not in Sonos. Any insights?

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Airgetlam
2 months ago
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FRMAContributor I
posted in General feedback and conversation

good bye

Alright, byebye. I have a playbase, 2 sonos one gen 2 and two sonos roam to give away. what a crappy and overpriced system. sooo many issues, so much hassle. router. connection, reset, yadiyah. man, i just wanna listen to music. putting on a good old boom box now. gee… sonos… sad. 

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F
2 years ago
ylldwes
ylldwesContributor I
posted in General feedback and conversation

Update Resolved

I’m new to the forum and can’t figure out how to navigate to the question I posted yesterday; but I’d like to add that the problem I’d encountered with the 800 error code and failure to update must have been an internal issue with the Sonos website as it self corrected this morning. Today I was able to successfully get my app to update and properly set up my boost. I would add that the Sonos2 app does not properly reflect the procedure for installing the boost.

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Stanley_4
3 years ago
Q
QnycContributor I
posted in General feedback and conversation

Providing Guest with a connection link

It would be great if I could provide guests with a link to connect to my entire system. Maybe a QR code of some sort thqt can be leveraged manually if I block access. Airplay should have the ability to be locked. If EQ settings are not correct on a guests phone, they can damage my speakers.Please accept this as a feature request. 

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controlav
1 year ago
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Chloej996Contributor I
asked in General feedback and conversation

Refund

I have still not received my refund after a month from receiving an email advising that Sonos had received the product. This is well over the 10-15 Business days refund time stated in the email.I have been unable to contact the customer support team for further advice. Please can someone help?  Best,Chloe

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Paul A
3 years ago
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eem247Contributor I
posted in General feedback and conversation

Sonos Sucks

Sonos support has gone way down hill, I’m about to throw away $3500 worth of speakers in the trash:Sirrius XM no longer plays, constantly dropsSpeakers randomly drop for no reason and I have to add back in as new devicesSonos Playlist just disappear and I have to recreate or add backGet your * together Sonos, enough is enough. Just close up shop already.Support says my system is old and I just need to replace everything, I think I will replace everything but without Sonos. Either Home Pod or Denon. Denon looking really promising.  Audio quality on Apple not great.I will be making an X video of me smashing $3500 worth of Sonos speakers.Stay tuned, oh wait if you are Sonos you can’t stay tuned-in as connections just drop out.*Moderator Note: Modified in accordance with the Community Code of Conduct.* 

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106rallye
1 month ago
R
RobShamrock1Contributor I
asked in General feedback and conversation

Paypal Payment

Trying to by a Ray with the black friday sale, based in Ireland (so EU) have some money on my paypal account i’d like to use but Paypal is not coming up as option, is it not accepted anymore?  

3
O
3 months ago
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EcevitContributor I
posted in General feedback and conversation

Sonos Arc cables are black

Jeg synes det er for dårligt at når man køber Arc i hvid og så er ledningerne sorte .Er det en fejl eller er det rigtigt at i vil have at jeg skal selv købe hvide ledninger?

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Mark P
3 years ago
Dogdad
DogdadHeadliner III
asked in General feedback and conversation

Sonos not found.

I have AT&T fiber and has worked flawlessly. Recently, last couple of days I’ve had WiFi drops. Tech came out this morning and changes a wire outside . Nothing else was changed. I have the same modem router and same password as before. Everything in the house is connected to WiFi and working. Two rooms  with Arc, sub, and ones are working. However , app says Sonos not found and has to be on the same network as devices.  Only thing I see different is iPad has this privacy warning on the WiFi (see pic) but iPhone does not..Again , same everything as before. Pics show what I’m experiencing . Ideas?  

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L
5 months ago
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ckteohContributor I
asked in General feedback and conversation

cannot connect to other phone?

hi, only one phone can connect to sonos one sl? other phone cannot connect ?

4
C
2 years ago
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Toby JPContributor I
asked in General feedback and conversation

Connecting Era 300 to Denon Preamp pra-1200

I am wondering is someone could advise me (someone with limited hi-fi experience) if I would have any issues connecting a Denon pra-1200 preamp to my sonos era 300. I have been given the preamp along with some other components and wondered if this would be Ok to connect to sonos to allow the sony prx 600 turntable to be used?I believe that the output impedance of the preamp is 10ohm. Will this be OK? 

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T
11 months ago
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bubbagumpContributor I
asked in General feedback and conversation

setup help

Can I not run both the s1 and s2 apps in my household? I’m so confused. I recently bought the Roam for on the go and it won’t let me setup. I have 7-8 sonos devices from over probably 8 years and I know some are legacy and some are not. At this point, I have to figure out how to settle all that but I want my portable roam to work soon. Do I have to erase my prior Sonos life to get this done?

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buzz
1 month ago
D
damasContributor II
asked in General feedback and conversation

poor technjcal support

Should I put up my Sonos system up on eNay for 1/10 the price before they go bust?  Your system isn’t reliable. Worse is your support now is even less reliable. Some genius guy in IT decided it’s cheaper to have a dumb chatbot who will ask 100 questions and get no answers. Then one tries to call you but I guess Sonos 2 isn’t working because you say you’re busy supporting that. But meanwhile you have no problem pushing new products like the radio. MSO now I have a 4 piece system and only one works. And I guess there’s no one to call and speak to.  Sad when good ideas go bust due to lack of execution. 

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Annazel S
3 years ago
S
SSFallCityContributor I
posted in General feedback and conversation

Need to be able to create Groups for alarms and able to add group to alarm.

Current groups setup for alarms is ridiculous. If there is a reason that Sonos can't set up alarms with groups attached, please let us know. Thx

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C
5 months ago
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ChookityContributor I
asked in General feedback and conversation

Return policy

Hello!If this question has already been asked, I apologize.My question is related to the return policy. The policy says that the item must be returned within 14 days of requesting an RMA. Is a return still eligible even after 14 days of requesting an RMA? (it is still well within the 100-day return window they have here in Sweden). Thanks in advance! 

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C
2 months ago
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TdascContributor I
posted in General feedback and conversation

does anyone else think sonos connection is so consistently unreliable as to make the product unfit for purpose?

I can't connect and have tried everything. It's because I have a new router from virgin. But my phone effortlessly connects. I have been through the Sonos app process 20 times and it is no surprise that it doesnt connect, because it's always been unreliable. I've gone off music since having Sonos because of the anxiety I have as to whether it will work. It's like an anti Pavlov dog. Is it just me? 

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Stanley_4
9 days ago
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britcowboyEnthusiast II
posted in General feedback and conversation

Why have you closed the discussion about the connect amp?

The issue hasn't been resolved, why have you tried to close the discussion? Pretty scummy behaviour if you ask me.. https://en.community.sonos.com/components-and-architectural-228999/sonos-is-forcing-people-to-buy-new-hardware-as-they-ve-broken-the-connect-amp-and-they-refuse-to-fix-it-6888610/index10.html#post16712063

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J
1 month ago
X
xyhlonContributor I
posted in General feedback and conversation

Feature Request: Support for FCast Protocol

It would be great if sonos would support Fcast Technology. It is an opensource protocol and would be an amazing way to support direct casting for Android phones and other Clients. https://fcast.org/

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X
5 months ago
C
ccc001Contributor I
posted in General feedback and conversation

cannot connect to Sonos app

I have not been able to connect to the Sonos app in over a week now. I have tried calling customer service but they are only open 10 am - 5 pm M- F!  Help!!  I miss playing music inmy house 

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Ken_Griffiths
2 years ago
F
ForrestProducer II
posted in General feedback and conversation

Support API Objects, drag-and-drop songs into the Sonos application

Something missing from the Sonos application is support for drag-and-drop of objects into the listing, etc.   We should be able to, for example, drag-and-drop songs from our Music library (MacOS) into a play list -- or even URLs for streaming.     This is a very standard API function. Can we get this done? 

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F
2 years ago
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