General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

  • 1,202 Topics
  • 8,517 Replies
Corry P
Corry P
started this topic

Your feedback on the new Sonos App

Hi EveryoneWe moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is...
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Mr. T
Mr. T
solved this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
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AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
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1202 Topics

C
catkContributor I
asked in General feedback and conversation

No Pause Button on Iphone or Ipad (all updated) for Sonos 2

it’s so disfunctional that you have to go to your computer to pause your music from Sonos 2 on iphone (latest version) and Ipad Air, recent version. Let’s quit pretending there is a pause button on the iphone to turn off your music. THERE ISN’T. Yes, I am shouting!

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controlav
2 years ago
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LalexanderContributor I
posted in General feedback and conversation

Upgrade Return Labels

I’m in the process of upgrading my system to get everything on S2.  I took advantage of the upgrade credit and requested shipping labels to send back old equipment for recycling.  I received 10 emails with 10 different shipping labels.  How can I find out which label goes to which product?  

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S
1 year ago
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harry smithAvid Contributor I
asked in General feedback and conversation

TURN OFF YOUR IN-APP ADS, SONOS!

I have logged on to Sonos and looked at the ‘Contact Options’ under Profile. Here there are two check boxes: Email  and Sonos App . Both these boxes are unticked. (Perhaps they should be ticked? The interface is not clear.) I have also requested to unsubscribe from Sonos email. However, I am still repeatedly getting Sonos spam in the app and via email. Does anybody know how to prevent Sonos from sending out the SPAM.Thanks for your help.

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Paul A
3 years ago
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gortechContributor I
posted in General feedback and conversation

Refund

Fantastic experience returning my Era 300. I followed Sonos directions for returning merchandise and the day they received my return they processed my refund.  Customer service was quick to respond to my questions and provided helpful information. On 2 seperate occasions I had issues with my orders, both were problems I created. Customer service was excellent in helping me and I have no worries should I need assistance in the future.  All in all, my experiences have been positive and their customer service is a model other companies should strive to emulate.

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T
5 months ago
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RwdragonContributor I
posted in General feedback and conversation

paid radio station identification announcements

Hi. Is it possible to turn off the “your listening to sonos hd radio...” identification announcements that are played frequently while listening to the “paid” commercial free hd radio service? I’d like interruption free listening, after all isn’t that what I’m paying for?. I don’t need to be reminded about who is providing my radio service, I already know. Thanks! 

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R
3 years ago
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ThisIsTheRealMeContributor I
posted in General feedback and conversation

Stop rebooting my PC on S2 controller update

This is getting very annoying. Do not force reboot my PC after updating the S2 controller. At least have the curtesy to inform or ask me. 

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ratty
2 years ago
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LsalcedobContributor I
posted in General feedback and conversation

bad costumer service

I am very dissatisfied with the treatment that Sonos gave me.  How is it possible that the most recent speaker that I acquired from Sonos from one moment to another stops working.  Sonos is a brand that supposedly prints quality in its equipment and that is why its speakers are expensive, however, a subwoofer with only two years of light use died from one moment to another.  Even worse is the fact that they do not offer an alternative to their clients when it comes to this type of inconvenience.  I am a customer with 5 speakers who intended to continue adding speakers to the system but with what just happened to me I will opt to resell the system as there is no point in having a good sound system if the company behind it doesn't care for your customers.  very bad sound

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buzz
1 year ago
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keylew697Contributor I
asked in General feedback and conversation

Sonos products vs Nest WiFi6 Pro

Greetings, Has anyone had issues connecting Sonos products to the new Nest Google WiFi Pro mesh? Last week, I updated my Nest google WiFi mesh to their new Nest WiFi Pro mesh. I immediately started having issues with my Sonos system. Speakers were disconnecting unexpectly, especially the Era 300 and 100s. My arc now cuts in and out during TV play. I called Sonos support and we troubleshooted, but only temporary success. I’m going to switch back to the old mesh system.

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Ken_Griffiths
1 month ago
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Gord1994Contributor I
posted in General feedback and conversation

sustainability

Sonos no longer supports my smart phone software requiring me to get a new phone. Not very sustainable!

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Airgetlam
1 month ago
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NikkiAppContributor I
asked in General feedback and conversation

unbelievable Pre-Order Issues

I pre-ordered Roam weeks ago then was emailed about 10 days ago that my card failed. I spent hours on the phone firstly with Sonos and then with my bank and their fraud department and established nothing was wrong with my card whatsoever there is more than enough money available and was told by the Sonos agent there had been ‘complaints with your site’ indicating a know problem- therefore last Thursday after another session on the phone you cancelled my original pre-order, placed a new order, ran my card whilst I was on the phone - it was authorised - I had the confirming email, and today I have an new email saying my payment is not authorised again. Clearly you are having problems, clearly they are not resolving. I’ve been buying your products for years and therefore a repeat customer and find this situation unbelievable. I can see other similar complaints but that Sonos have chosen to ‘close comments’ to the community posts they don’t like. 

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melvimbe
3 years ago
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SkipbskipContributor I
asked in General feedback and conversation

waiting for shipment

Does anyone know how long it takes for Sonos to ship? I ordered 2 room combo a few days ago and still saying the a preparing for shipment. website says order usually ship the next day after ordering. 

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Airgetlam
1 year ago
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SamvanContributor I
posted in General feedback and conversation

Need Help: Return Shipping Label Issues with Sonos Purchase

Hello Sonos Community,I'm reaching out in hopes that someone here might be able to guide me or share similar experiences.About 2 weeks ago, I purchased a set of Sonos speakers online. However, due to a change in plans, I tried canceling my order with the intent of buying from a local Bestbuy. Unfortunately, my cancellation didn't go through in time, and the speakers were shipped to me.I've decided to return them (they're unopened and within the return period). The challenge has been getting the return shipping labels. Despite numerous interactions with Sonos Sales representatives over the past week, I haven't been able to get these labels. Each time I've been assured they're on the way, but they never arrive, and I find myself having to re-initiate the process daily.Has anyone else faced similar challenges? If so, how did you manage to resolve it? Any insights or advice would be greatly appreciated!Thanks in advance for your help and understanding.

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Jamie A
8 months ago
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thefarruggContributor I
posted in General feedback and conversation

Add to Playlist Multi-Select

From the Sonos app, the quality of my life would be vastly improved if the ability to add a song to multiple playlists were to be developed. E.G. from Sonos app, add song to Spotify playlist and be able to select more than one playlist at a time before tapping “Done”. That would be great. Thanks. 

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Xander P
2 years ago
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Wazzer150864Contributor II
asked in General feedback and conversation

New App: Why Sonos, Why!

I am very disappointed by the new App. For years I have created playlists on my PC and loaded digital albums. Now I can’t access them, or if I find one I can only select and play one track at a time and not the whole playlist or album. I refuse to be forced down the streaming from a paid for platform route!We really need the option to rollback this update, it is ill conceived, created without the end user in mind and does a complete disservice to the Sonos brand.Please do not update the desktop app to replicate this terrible changes. At least for now I can walk across the room to select and play my music from my PC, even if I can’t do it from my IOS device anymore!  

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M
9 days ago
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catsailingAvid Contributor I
posted in General feedback and conversation

bbc radio 4 rights restrictions

15 Nov around 7:30 using Sonos Radio to listen to Radio 4, the program was interrupted with the message ‘due to rights restrictions…….’  There seem to be a number of threads on this subject, but no satisfactory explanation or recommendations. I have 2 questions:-  Given Sonos is aware of the issue which they say is the BBC’s problem and that the issue is affecting their customer base, what are they doing to raise the issue with the BBC to find a solution? As this issue has been running for some years, is there a recommended service for U.K. users to use to listen to BBC Radio4 which does not suffer the same problem?  

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R
2 years ago
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AntifonProdigy II
posted in General feedback and conversation

NOSON - short term work-around, long term opportunity?

I’m one of those smug, self-satisfied people who has auto-update turned off, and who expected to be able to stay with the old app until this mess has been sorted out. But no - even with auto-update set to “off” my app has been updated and now my TuneIn stations won’t work and my Network Shares won’t work. Just the helpful error message “Something went wrong”.However… the open source client NOSON still appears to work perfectly. I can still play tracks from my Network Attached Server, can set alarms, can play all of my TuneIn based radio stations - can even play music from the PC’s local disks.Of course it’s only a solution if you already run one of the common versions of Linux (you can install a current version of NOSON for free straight out of the standard repositories), or with Windows/Mac, if you’re willing to run it under something like VMWare - not technically difficult but a bit of a pain to have to do.But it did make me wonder - if a one-man development team can do such a great

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M
22 hours ago
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richvj222Contributor I
asked in General feedback and conversation

Equipment Request - New Design - Hybrid - Sonos w/ hardwired speakers

I am hopeful you can help with figuring out what products I need to pull off my design. Here goes….I am beginning a backyard project where I am looking to have a mix of wired outdoor speakers and Sonos. First area is a swim spa where I will be mounting 4 speakers onto the pergola. Next, I am having a fireplace built where I am looking to mount a tv and a sound-bar. About 20’ from there I will have a bar where I want to have some speakers that can listen to what is on TV or something different. Next, I am having a fire pit built where I will have speakers there too that can also listen to the tv or something different. Lastly, I have speakers on my front porch and under another porch that I would like to have included as additional zones.With the above said, what kind of Sonos devices do I need? I’m looking to have all the speaker wires run back to a central location for ease of management.

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G
2 years ago
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DidierPContributor I
posted in General feedback and conversation

unable to use my android music library anymore !

I discovered that I cannot use my android music library due to a new version of the sonos app.I consider this as a severe regression of the service I had from Sonos and will certainly change my audio system. A real shame !!!

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Airgetlam
11 months ago
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GoneContributor I
posted in General feedback and conversation

Returned Sonos Beam 2 within 1hr

Was excited to get the Sonos Beam 2 in the mail, hooked it up to my TV…...then…..Sonos happened.Forced to install a phone app, forced to give Sonos every permission available (location, full name, email, network access, microphone access, phone access, history access?). It’s just a speaker! WTF?!Forced to use Sonos app to use a speaker I just payed $500 for? Can’t play any audio from my phone to the speaker, no music, no radio, no podcast, no other devices. All must pass through the one and only Sonos app on the one phone entity with no other connection options permitted. Can’t connect directly through the Wi-Fi or Bluetooth, ever, zero, ditto, natta. Jokes?This system is very similar to Apple products, that plenty of people own and love, that I refuse to use. If you use it, it’s the only thing you can use, and will likely ever use, no other options, they own you and tell you what you can and cannot use or do.I own my devices, they don’t own me. Dodging this companies trap!

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A
1 year ago
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28cucbnContributor I
posted in General feedback and conversation

We need more sound controls

I finally put my finger on why my Arc/Sub combo sounds worse than it should, and now I've found multiple posts mentioning how pairing a sub with an arc neuters the sound. I completely agree. The crossover point is set too high and too steep. Once paired, the arc sounds like it has no low end at all and the sub is distracting because it is handling too much. Not all rooms are the same, I'm not moving the sub, arc's are used for music not just tv/movies, we don't all have iphones, and I doubt trueplay would do better than my own ear. We need more tunable crossover settings, including disable.I figured that out when I set up an Amp today and was dismayed to discover that using the sub out connection forces a (albiet somewhat adjustable) crossover on the main outputs. Disabling the Amp crossover should also be an option. Fortunately my sub has speaker level inputs so I don't have to use the sub out connection, otherwise I wouldn't be using the Amp now. Once I realized the Amp forces a cros

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2
1 year ago
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Jerry77Contributor I
posted in General feedback and conversation

Items under warranty sent ti be replaced but then sonos lost

So I sent my items into Sonos because was covered under warranty. They lost one of the items - said it was never received and then sent me to UPS to follow up. Carrier confirmed delivery but they said workers never got it.  Has anyone ever had issue with their staff “misplacing” items and you just being out of luck.Pretty frustrated to say the least 

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J
1 year ago
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PylfContributor I
asked in General feedback and conversation

Need to downgrade Sonos app

Since Sonos 16.1, I no longer have access to my own music base on a Mac Mini running under El Capitan. 

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controlav
5 days ago
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NZ24Contributor I
posted in General feedback and conversation

Sharing playlist with your friends that also have Sonos in there homes.

I have recently made an incredible playlist for Valentine's Day, and I want to share it with my friends who also have the system in their homes. It would be fantastic if we could share and spread the love of music. I have playlists for every holiday. I love the option of making them. I want to share them with someone in the Sonos community. Why can't I?

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controlav
3 months ago
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ScottyOZContributor II
asked in General feedback and conversation

Sonos move protective cover

I am considering purchasing a Move, however, would like to keep it in good condition.  I am a building Industry tradesperson and sometimes environment can be as you would expect dirty and dusty.  I am trying to find some sort of sleeve, anybody got any ideas?

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bockersjv
2 years ago
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Gordon OContributor I
posted in General feedback and conversation

sonos not working with spotify

I am thinking of replacing this system with Bose. For at least three months now we have been unable to connect to Spotify. Connection lost. It plays half a song or a bit more then cuts out. I have rebooted the router, set up the Sonos system again removed and reapplied Spotify accounts all to no avail. It used to work well with the Sonos 1 controller but am unable to revert to that as it doesn’t allow me the option. This system needs sorting as I am not the only one with this issue and you can tell am extremely frustrated that a system that used to work no longer works. Without being able to use a streaming service the Sonos is useless to us.

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106rallye
2 years ago
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