General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

  • 1,203 Topics
  • 8,525 Replies
Corry P
Corry P
started this topic

Your feedback on the new Sonos App

Hi EveryoneWe moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is...
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Mr. T
Mr. T
solved this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
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AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
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1203 Topics

P
PolekatContributor I
asked in General feedback and conversation

online support for replacement is awful

I ordered an arc, sub and two era 100’s. The arc had a loose screw or something right out of the box. I never connected it to my system. When I picked it up I could hear the screw rattling around inside. So, I went to the return website and started the return. I got an email with a shipping label but could see nowhere to request and replacement. I didn’t want to just return it I wanted a replacement that didn’t rattle. So I ended up calling support. Spent 45 minutes on the phone explaining I wanted a replacement and not a refund (used a 40% off coupon to order). I was told that I already requested a return and all I had to do was ship it back and around and around. Transferred to a different rep where I had to go through the whole story again (you already requested a return etc etc etc). Finally the second rep understood and pushed an email where I could enter the RMA and request a replacement. Perfect. Except… the website was broken. I would enter in the info and when I hit the submit

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P
6 months ago
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mizerockContributor I
asked in General feedback and conversation

Found a speaker in a river, can I return it to the owner?

I found a Sonos speaker in two feet of water, and it powered up right away. Is there a way to return it to the owner? I imagine they would be thrilled. My guess was that I might be able to do it by installing the Sonos app. If I turn the unit on and have the app search for the speaker, would it recognize that it is registered to someone else? Would they be notified automatically?

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Corry P
9 months ago
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verivaliContributor I
asked in General feedback and conversation

Sonos unable to play podcasts imported from Google podcasts to You Tube Music library

Google is closing Google Podcasts April, 2024. Google suggests moving your podcast subscriptions to You Tube Music. So I did.Now, my podcasts are in my You Tube Music library, and I can play them from there. The podcasts also show up in YTM library on the Sonos app. But the Sonos app can not play them. When I try to play one, the Sonos app balks, and a slide-up message says “Unable to play [name of podcast episode] -the connection to You Tube Music was lost.” Other YTM  items - songs, playlists, etc., play through fine. And Sonos plays podcasts which were added to my YTM library from within YTM. Only the podcasts imported from Google Podcasts to my YTM library are affected. I suspect this is a Google problem, although it is unclear why the podcasts play in YTM but not in Sonos. Any insights?

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J
2 days ago
G
GuitarSuperstarMaestro
posted in General feedback and conversation

Sonos Headphones Leak

From The Verge:https://www.theverge.com/2024/5/6/24150573/sonos-ace-headphones-reveal-leak-wireless I wonder what that thing is under the headphones case...

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Bumper
12 days ago
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Jorg K.Contributor I
posted in General feedback and conversation

So long Sonos

Just got the Roam.  Was very excited to buy it.  Unfortunately it is not S1 compatible.  Setting up a split system with S1 and S2 seems unnecessarily complicated, take down S1, add S2, recreated S1, etc.  Alternatively I could just throw out my first generation S5 speakers and replace them at $500 a piece - oh wait, there is the 30% discount … seriously?The whole thing just turned into a very frustrating experience.  I have been a Sonos customer for a loooong time - will use my current system for the time being but done with Sonos.  Company does not stand behind it’s products and obviously doesn’t value long-time customers.

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J
3 years ago
F
fischershawTrending Lyricist I
posted in General feedback and conversation

Feature Request: Use Bluetooth 5.2 For New Devices

Since all devices have a Bluetooth module, and apparently you all don’t want to disable it after setup, might as well make use of it.Variable transmission power level: This allows Bluetooth to play a bit nicer with other 2.4GHz devices. LE Audio: Make it another audio sink, allowing one to broadcast from apps that don’t support Chromecast. And who knows, maybe mesh audio in the future? LC3 audio codec. 

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Paul A
3 years ago
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YoutubeSucksContributor II
posted in General feedback and conversation

I am never buying another Sonos Product and here is why.

First Thing, I just want to say that I love the support and community and I think you’re all great and very helpful. That being said: No Youtube Cast SupportWhy doesn’t Sonos support Casting form Youtube Music App? Answer: Because Sonos sued Google, and won. Now the higher ups are “sticking it to them” and the consumers by withholding the feature. You have lost my trust and probably others because of pettiness, nothing more.(I considered moving to another server like Spoitify which is what I think they’re persuading users to do.) What next? Another lawsuit which you not only win, but also remove features from involved platforms. Note: Even if there another reasonable explanation, the lack of communication on the matter has me frustrated and committed to moving on. 5 Year limitation on updates.Even though the speakers still work on the applications (FOR NOW), Sonos can turn that off at any time and there is nothing I or anyone else can do about it.Planned obsolescence is a plague in the

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Stanley_4
1 month ago
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gsw7109Avid Contributor I
posted in General feedback and conversation

Youtube Music

Hello----   I have 2 questions   After uploading CDs to Youtube music, all your tracks are in ALPHABETICAL or with no tracks #s. Only through the Sonos app.  It would be so much easier to have your albums in folders like you do with Apple Music.    When will Sonos support Google Cast for Youtube Music?   Thank you.           

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B
3 years ago
D
dm2325Contributor I
posted in General feedback and conversation

Sent refurbished unit after RMA new defective unit

I bought a brand new Gen3 sub and it was defective out of the box as it was generating bass.  Went through troubleshooting with support and they decided to RMA my unit.  I received a replacement and it’s a certified refurbished unit instead of a brand new unit.  I was told I would receive a brand new unit since mine was basically new. I contacted support about the refurbished unit I received and was told I was sent that instead of a new unit because they were out of stock of new units.  I asked to return it and get a full refund and was told I can’t get a refund on an RMA unit. So now I’ve paid for a new unit, it was defective so RMA the next day, and received a refurbished unit and told there’s nothing that can be done for a refund.  What kind of support is this Sonos?  Supposed be 100 days easy return right?

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Corry P
1 year ago
F
ForrestChromatic Producer I
posted in General feedback and conversation

Need better tools to manage Sonos devices, including command line

I’ve recently run into some complicated configuration issues with Sonos that required Support help -- we didn’t fix all of it.   But as an IT/tech pro, I can see where advanced users might benefit from advanced access to our devices via the CLI.   For example, telling my Gen 1 Playbar to bind to a specific SSID when the app (which is BUGGY) can’t manage it. Sonos Support is able to get in to your network and see everything on the proprietary side -- which is handy/cool and a bit creepy.   Advanced users should have similar tools.   And the disclaimer that “if you mess it up, don’t cry to us” is perfectly acceptable with such tools. 

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ratty
6 months ago
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DaveB88Contributor I
posted in General feedback and conversation

Update OS version.

Wow - Is SONOS really forcing us to go out an purchase new a smartphone , to replace an existing perfectly functioning phone, if that phone can no longer have it’s OS updated to a version that SONOS is now saying it doesn’t support?  How does one use the $1,800 investment in SONOS sound equipment if you don’t?This really took me by surprise today.

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controlav
3 years ago
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JacoobContributor I
posted in General feedback and conversation

Sonos = Mesh

How nice would it be if you added mesh-functionality into your Sonos devices. Then people would receive an outstanding 2-1 solution and we could get rid of all those ugly mesh systems/extenders. 

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J
2 years ago
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Trad99Renowned Enthusiast II
asked in General feedback and conversation

New App requires more clicking, not less

On another thread, I mentioned that on the new app, I could no longer see the battery charge percentage for my two Sonos Roams. This used to be visible on the speaker tab as soon as you brought up your list of speakers. So, one click from whatever other tab you were on.I did just locate this on the new app. I had to click on the systems icon in the upper right hand corner. Then I had to click to select one of the Roam speakers. Then I had to click one more time on a line under the heading Products that showed a battery icon. That finally showed me the battery percentage, but only for that device. So, three clicks to get to that. If I wanted to check the charge on my other Roam device, I had to click twice to back out of the first one,  then click twice more to get to the charge screen for the second one. Then it takes three more clicks to get back to the Home Screen. So far I haven’t found any direct way to go back there. This was so much quicker and simpler using tabs.I hope at least

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T
10 days ago
A
ahkContributor II
posted in General feedback and conversation

Named Groups

I’m going to raise this topic one more time in the hopes that someone from Sonos will respond. As many others have noted in the countless threads on this topic, there are requests for this feature that go back 15 years.  And before someone chimes in that this has already been implemented, let me clarify what I (and many others) are requesting and it is definitely not the currently implemented grouping feature.A named group, as I define it, would be a persistent group of speakers with a unique name that could be selected as you would an individual speaker.  In its most basic implementation this could be used as the target of an alarm.  How silly is it that the only way I can have an alarm play to multiple speakers is to go in every evening and create a group and then hope that no one in the household disturbs it?  As it is, if I want NPR to play automatically in the morning in the kitchen and bedroom I have to set up multiple alarms and put up with unsynced audio.Beyond this simple enha

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Ken_Griffiths
1 year ago
controlav
controlavMaestro
posted in General feedback and conversation

Subscription to forum threads no longer work

It I click on my avatar / Subscriptions I get a “sorry an error occurred” on this page:https://en.community.sonos.com/favorite/overviewAnyone else having this problem?

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Corry P
2 years ago
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NontechnicalContributor I
asked in General feedback and conversation

how do I change the Wi-Fi on my Sonos?

we bought a house that has Sonos one and our modem died so we put in a new one and now Sonos does not work. I went to troubleshooting and it says I should change the Wi-Fi but I can’t find out how? We plugged everything back the way it was and it still doesn’t work! We live in New Jersey! Any ideas as to where I can get help?

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jackdavid009
1 month ago
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BrentoContributor I
asked in General feedback and conversation

streaming stops on Spotify

Sonos Move 2. When using Spotify free streaming service audio abruptly stops. When I press play it will start to stream playlist again only to stop again after a few songs . This DOES NOT appear to happen on all streaming services.   Any ideas ?     appear to happen on all str services 

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T
3 months ago
A
Allan BurnsTrending Lyricist I
asked in General feedback and conversation

trackers

What trackers does Sonos authorise in their apps?

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P
1 year ago
AjTrek1
AjTrek1
posted in General feedback and conversation

Survey: What Do You Think Caused The Backorder For Era Speaker Stands/Wall Mounts

HelloIf you have not purchased an Era 300/Era 100 speaker, then the following survey means nothing to you. Then again maybe you have purchased an Era Series speaker and don’t intend to use stands or wall mounts…again the survey has no meaning for you. On a final note maybe, you found a competitive stand/wall mount that meets your need…once again the survey mean nothing to you. However, if you’re like me and have been waiting on stands for the Era 300 speaker for two months then...yes, the survey is relevant. Full disclosure, I was able to get stands for four (4) of my Era 300 speakers upon first launch. However, I’m still waiting on four (4) more Era 300 stands ordered on April 1, 2023. So maybe the jokes on me for ordering stands on April Fools Day. Those of you in the U.S who are familiar with and know the significance of the date, can laughing relate to my comment. 😅What Do You Think Survey: Was there a shift in buyers’ preference to place speakers on stands rather than on a table.

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buzz
11 months ago
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bobbybobContributor I
asked in General feedback and conversation

UK returns - Commercial Invoice

Hi, has anyone recently returned a product from the UK? The paperwork and process looks pretty intense, do Sonos give you all the necessary details/info to make the return easier? Have they simplified the ‘commercial invoice’ procedure yet? There seems to be a few people who struggled but the posts are a few years old now. Any help would be greatly appreciated.

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L
8 months ago
T
techie28Contributor I
asked in General feedback and conversation

Sonos connect cuts in and out constantly

Looking for a solution to Sonos cutting in and out. I’m an IT guy with multiple sonos connects hardwired to a solid enterprise grade home network. Tried starting over with factory reset for my Sonos Connects and Five. Worked for a while but much to my dismay, cutouts once again. Happens on XM and Spotify which are my main sources, both of which work perfectly well via desktop and phone apps. Sonos not so much.  Very frustrating, especially since there is no diagnostic capability to help trouble shoot this mess. Have been a Sonos user for 5+ years with no issues. Lots of posts on this issue, any magical advise on this issue. 

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Schlumpf
4 months ago
A
Anilo4everContributor I
posted in General feedback and conversation

Feature Request: Schedule for Volume limit

Hi, could we get a volume limit based on time?There is already a hardcoded percentage volume limit in S2.Since there are laws like Noise Regulation for Apartment Tenants.I have 2 SONOS Subs and living in an area when after 10 pm, you are not allowed to make any noise that other neighbors can hear. I saw this around, but the post is like 2y old without much change, and this is an easy and vital feature for owners and not owners of Sonos products. Thank you 

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James L.
2 years ago
Dogdad
DogdadHeadliner III
posted in General feedback and conversation

Thinking these constant updates….

Thinking these constant updates are someone’s job security at Sonos…sonos never says what the updates are except bug fixes and performance enhancements. Are we talking changing the highs, lows, volume?? Any reason Sonos doesn’t go into detail on these updates and not use the generic every time bug fixes and performance enhancements. We get more info from Peter Pee on his YouTube videos. Even Apple gives more details and doesn’t have an update every month… 

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Stanley_4
6 months ago
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Frans RuijtersContributor I
asked in General feedback and conversation

UPS

Hallo Sonos, Refnr: ****************  Vanmiddag heb ik 1 van uw collega’s aan de telefoon gehad over bovengenoemde refnr.Dhr. vertelde me dat de Sonos playbase onderweg was en daar heb ik inmiddels ook bericht over gehad.Uw collega melden ook dat er iets niet is goed gegaan met de mail van ups en dat ik nieuwe mail zou krijgen met label. Maar die heb ik tot op heden nog niet mogen ontvangen.Wil graag (als de andere playbase is afgeleverd) de kapotte playbase retour sturen. Met vriendelijke groet, F. Ruijters *Moderator Note: Please censor personal information when posting.*

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106rallye
3 years ago
K
KiWi2106Avid Contributor I
posted in General feedback and conversation

Sonos Apple Watch App

Hello,so here I am asking Sonos to come up with an app for the Apple Watch. There are 3rd party apps out there but unfortunately they are rather unreliable. So, Sonos, please!! :)

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James L.
3 years ago
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