General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

  • 1,209 Topics
  • 8,545 Replies
Corry P
Corry P
started this topic

Your feedback on the new Sonos App

Hi EveryoneWe moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is...
  • 33
  • 1106
Mr. T
Mr. T
solved this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
  • 0
  • 1
AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
  • 1
  • 1

1209 Topics

H
HamzalakhanyContributor III
asked in General feedback and conversation

Does sonos cover warranty for products purchased from Amazon?

Some products are better priced at Amazon than at sonos website/ Best Buy etc so I want to know would sonos cover the warranty if purchased from Amazon? 

3
melvimbe
1 year ago
G
GoneContributor I
posted in General feedback and conversation

Returned Sonos Beam 2 within 1hr

Was excited to get the Sonos Beam 2 in the mail, hooked it up to my TV…...then…..Sonos happened.Forced to install a phone app, forced to give Sonos every permission available (location, full name, email, network access, microphone access, phone access, history access?). It’s just a speaker! WTF?!Forced to use Sonos app to use a speaker I just payed $500 for? Can’t play any audio from my phone to the speaker, no music, no radio, no podcast, no other devices. All must pass through the one and only Sonos app on the one phone entity with no other connection options permitted. Can’t connect directly through the Wi-Fi or Bluetooth, ever, zero, ditto, natta. Jokes?This system is very similar to Apple products, that plenty of people own and love, that I refuse to use. If you use it, it’s the only thing you can use, and will likely ever use, no other options, they own you and tell you what you can and cannot use or do.I own my devices, they don’t own me. Dodging this companies trap!

3
A
1 year ago
D
Db24448Contributor II
posted in General feedback and conversation

Suggestion

Please can i add my vote to this kind of feature. Sonos Beam Gen2 as centre channel, sonos fives as fronts with sonos one sl as rears. Sub if you want to go crazy. How good would this sound. Very good indeed i would think :-).

3
Corry P
1 year ago
B
BosenatorContributor I
posted in General feedback and conversation

Feature request - presenting audio files on own device sorted on filename

Hi,I have quite a few MP3 files (audio books) on my own device, which I’d like to listen to through Sonos. I can easily find the right audio book by selecting the ‘Author’. But then there are 30 chapters, and the files presented are randomly prsented, i.e. not sorted. I would like them to be sorted on filename, or alternatively(/optionally?) on ID3 tag ‘title’ and subsequently ‘track number’. I wonder how feasible such feature is.Kinds, Bosenator

3
Corry P
1 year ago
U
Unreal2BSureContributor I
posted in General feedback and conversation

Sonos Arc Just Died…

Went to watch a movie and something didn’t sound right… realized the sound was coming from the TV speakers. Upon further inspection, found that the Sonos Arc had no power. Checked all connections, went through troubleshooting tips from Sonos website then called customer service. After going through more troubleshooting and diagnostics, it was determined that the unit is defective. Mind you, I baby all my electronics and once this was setup, nothing moved or changed. This unit, the TV, game console and streaming box are all plugged into a high-end surge protector and all the other devices are running as normal. Here’s the kicker… the unit was bought and registered on Sept. 3, 2021, so it is 1 year and 1 month old. It only has a 1 year warranty… Customer Service rep said he would see if he could get an exception to replace it and put me on hold. Came back to say the best he could do is offer a 30% discount… Really…?!!?So you want me to buy another unit, at a small discount, and have fait

3
Stanley_4
1 year ago
R
RadiogramContributor I
posted in General feedback and conversation

speech audibility for pod casts and broad casts

We have a large dining kitchen with a pair of ones in the working area as a stereo pair. All is OK with music but we often listen to voice, pod casts and radio. It is almost impossible to listen to spoken material over kettle boiling or extractor fan without raising volume to uncomfortable levels.I have tried adjusting bass / treble and speaker positioning, but to no great effect, in the eating area we have a beam which is much better when playing the same material. When my son was visiting at Christmas he said he had the same problem. The problem is such that I am considering a change of system in this location.In an experiment we tried a large vintage Bush transistor radio with FM ( over 60 years old ) which had no problem producing sufficient volume and clarity, as well as a surprisingly good music reproduction, it is a large radio with a large speaker and simple but effective tone control.I have a range of sonos speakers throughout my house including an Arc which I like very much. 

3
Corry P
1 year ago
R
RalphxyzContributor I
asked in General feedback and conversation

How to reply to a reply?

I posted a question “How to adjust Bass and Treble” and received a reply.I can view the reply but I cannot reply to the reply.To say that I do not see/have the suggested function. Thanks for the help.Ralph

3
R
1 year ago
T
tempzContributor I
asked in General feedback and conversation

Are trade up credits being adjusted by Sonos?

Has anyone else found that their trade up products have been removed from their accounts, so that there are not as many items to trade up as they expected?  I have old generation products in my account which I traded up and returned to Sonos, but these were removed and the “trade up” credit applied to items I am still using.  Sonos say that they are unable to verify registration for the products returned under GDPR, as they may now be registered to others.  So they are saying that the products returned are now in use by others - what!  they’ve sold them on!?  And because I’ve returned them I’ve effectively lost my 30% upgrade credit….?Come on Sonos, this is a con!Anybody else found this? 

3
T
1 year ago
J
Jazz07Contributor I
asked in General feedback and conversation

Bollywood/punjabi sonos radio

Hinew to Sonos family and noticed that there are no Bollywood/Punjabi radio channels in the world category.As there is a large community listed to this genre. Could you please introduce the radio channels  thanks

3
J
1 year ago
P
Phatty MattyContributor I
posted in General feedback and conversation

trouble with amp

"Hello, I have two of the sonos one speakers from Costco that are paired with the sonos arc soundbar that I also purchased at Costco. I also purchased a Sonos amp from Best Buy that I am using with two sonance ceiling speakers. All the speakers work together well when I am listening to music through my phone. But I can’t get them all to work together when I am watching TV or a movie. I have the soundbar connected of the hdmi arc output off the back of the TV so the soundbar and the two Sonos one speakers are working fine but how do I get the Sonos amp to work with them while watching tv or movies?"

3
jgatie
1 year ago
J
jnjmcafeeContributor I
asked in General feedback and conversation

Do we need to return upgraded speakers?

I just completed upgrading my Sonos 5 system from Gen 1 to Gen 2 and thought I would need to return the old speakers, but the rep tells me I can keep them.  So why does the upgrade section ask me to print a return label?  Not sure they told me the truth.  Does anyone know for sure??  Thanks!

3
J
1 year ago
R
RiblekContributor I
posted in General feedback and conversation

Feature Request: "play until end of song" option

I love the sleep timer and the auto-off after x minutes of the sonos alarm. However, in both cases it is extremely annoying that the music always abruptly stops after the specified time (especially for the sleep timer since this always wakes me up again).It would be super cool to have the option (when setting the sleep timer or alarm) to "play until end of song", meaning that after x minutes, the currently playing song will play to its and and only THEN will the music stop. This would be a much more gently way to end the music. Alternatively you could also specify a certain number of songs. I guess a slow fade-out would also do the job, but I like the first option better.

3
R
1 year ago
M
MvtzelfdeContributor I
posted in General feedback and conversation

Bought the Arc based on 14.10 now with 14.14 id love to return it

Id like to know if I can return my Sonos Arc since you decided to completely ruin the arc with your 14.12 and 14.14 updates.the volume I normally used was 20-30 and now  i have to go to around 50-60% to get the same volume.Bass has gotten super flat, and the overall sound profile is so terrible. I spent a thousand euro on the Arc. But I would have never bought it if I had listened to it with the 14.12 or 14.14 update, heck I would have never bought it if I was informed beforehand that you would do updates that couldn’t be rolled back….Why is automatic updates even on per default???I would like to receive support in getting my Arc returned. I rather get something from Bose now, Heos or samsung.Kind regardsMitchell

3
106rallye
1 year ago
M
mattmikTrending Lyricist I
posted in General feedback and conversation

Nonexistent customer service?

What has happened to customer service?  I am trying to get a credit back and I am told just to e-mail with a 7 DAY turnaround and over an HOUR hold time  7 days takes me past my returns period.  I am debating returning and rebuying which is absolutely ridiculous. How can Sonos not get a better support system and maybe some automation?  It is a few hundred dollars here so nothing tiny.   Update:  Finally got through and the support gentlemen was very polite.  Still do not think it should remotely be that much of a pain to get a price credit.  I am in a free return period and the price is lower.  I do wonder how many times Sonos has had to eat return shipping for a rebuy.  they act like it is an exception to match a price.  I bet it is a substantial amount that they would save by making it easier.  There needs to be a better way.

3
V
10 months ago
L
LalexanderContributor I
posted in General feedback and conversation

Upgrade Return Labels

I’m in the process of upgrading my system to get everything on S2.  I took advantage of the upgrade credit and requested shipping labels to send back old equipment for recycling.  I received 10 emails with 10 different shipping labels.  How can I find out which label goes to which product?  

3
S
1 year ago
Bobito73
Bobito73Contributor I
posted in General feedback and conversation

Ears opened

First time posting just wishing the community a merry Christmas and a happy prosperous 2023 I've received the best Christmas gift ever from Santa sonos I've set it all up and just WOW I'm totally blow away my ears are in utter joy thanks sonos 

3
T
1 year ago
S
SjarContributor II
posted in General feedback and conversation

Sonos must use cheap batteries (RANT)

My 6 moth old move and 1.5 year old roam have died within 2 weeks of each other.  No lights, will not power up, went through all the procedures, swapped multiple cables and chargers and nothing.  The move did report depleted battery in the app during its last day before the battery completely went out.I probably only used the move a half dozen times and it sat on it’s base charger 99% of the time. I just can’t see investing again into the battery powered products Sonos puts out.  Premium prices for non durable products.  I have a 6 year old oontz angle that i got for under 20 bucks and it still works fine.Don’t get me wrong, I love my 2 Sonos amps and they have been rock solid and probably one of the best investments I have made.  I still smile every time I put them on.I just am frustrated and disappointed with the lack of quality of the move and roam.  Now I have to deal with the warranty return, not a biggie but just another hour I would rater spend doing something else.When it comes

3
Corry P
1 year ago
O
Olen RonningContributor II
posted in General feedback and conversation

Please integrate "Works with Sonos" with more Hifi providers (Naim, Hegel, Cambridge Audio, etc)

We have Sonos throughout our home and the Sonos app along with our Alexa powered devices is a family-friendly solution for all things audio in our household. I also have a dedicated 2 channel hifi setup and a Sonos Port connected to that system. The problem is that I have to set it to variable volume which does weird things with the digital output and I have to switch to the right input when playing from the Sonos. The good news is you’ve solved this problem with “Works with Sonos” by enabling auto power on, source selection, and app-controlled volume so that there is full digital output into the player.  The bad news is this seems to be limited to several mid-range home theater receivers. If I were head of partner programs at Sonos, I would be going around trying to build as many partnerships with all the amazing new DAC/Streamer hardware manufacturers out there who are building awesome DAC/Amps but who don’t have the advanced multi-room capability or software design and development c

3
controlav
1 year ago
R
retireditContributor II
posted in General feedback and conversation

Control4 to Sonos

I moved into a house that has speakers in all the rooms that are controlled by a Control4 system. I dislike the idea of having to call for Control4 support every time I want to do anything (e.g., play music from my PC hard drive, etc.). Has anyone replaced a Control4 system with Sonos? What issues did you encounter and was it worth the effort and the money?Thanks

3
buzz
1 year ago
Dogdad
DogdadHeadliner III
posted in General feedback and conversation

trueplay sign in

If I go to the trueplay option on the app, messsge pops up for me to sign in. I don’t remember this being the case before. If I’m on my app why do I need to sign in? 

3
controlav
1 year ago
C
CHowiesonContributor I
posted in General feedback and conversation

March 31 2023 Update to 15.2 Bricked my system, anyone else getting the "Wireless Range Extender" warning

Sonos pushed through an update today and ever since I can not listen to any groups of speakers without the warning that I am using a Wi-Fi range extender and can not listen to any group speakers anymore. Individually they all work, one at a time. I don't have a Wi-Fi extender but do have a mesh system, spent an hour with customer service rebooting system, unplugging every speaker, adding an ethernet cable to any speakers in range all with no fix. Finally they suggested that I have to call ASUS and get them to switch my network over to “bridge mode” as the only fix.It worked fine yesterday and every day before today’s update to 15.2. The CSR even admitted they have never seen the warning code before. Anyone else having this issue?

3
AjTrek1
1 year ago
Z
zr0dfxContributor I
asked in General feedback and conversation

Show file type in Sonos s2 app from local library

Hello,I have a Sonos beam and I have all my music stored locally on my computer. Everything is working great. However I wan’t to know the type of file that is currently playing, I am using my phone (s2) app to control and play everything. I have some doubles in say mp3 and flac and would like to know which one I am currently playing. Am i missing something as I can’t see any way to show this information.Thanks in advance

3
controlav
1 year ago
M
MertyContributor I
posted in General feedback and conversation

Feature Request: Start Google Home routines after Sonos alarm

Before I owned a Sonos One, I used a simple Google Home, and every night I’d set up a media alarm so I’d wake up with music, and I had set up my Google Assistant routines so every time I’d turn off an alarm, a routine that put on weather, traffic, and news info would play.Now that I own a Sonos One, media alarms are disabled and instead I have to set them up in the app. I still get to wake up with music, but the alarm isn’t recognized by Google Home and the routine doesn’t play, and there seems to be no way to tell the Sonos app to do something similar when the alarm is turned off. Can this feature be added for the Sonos products? Run a Google Home routine every time I turn off an alarm or have Google Home recognize Sonos alarms as alarms?

3
Corry P
1 year ago
S
SSFallCityContributor I
posted in General feedback and conversation

Need to be able to create Groups for alarms and able to add group to alarm.

Current groups setup for alarms is ridiculous. If there is a reason that Sonos can't set up alarms with groups attached, please let us know. Thx

3
C
5 months ago
R
rkoplikuContributor I
posted in General feedback and conversation

Indirizzo di spedizione

Mai visto un tale servizio post vendita, penoso.Ho modificato (corretto) l indirizzo di spedizione subito dopo l ordine e anche telefonato. Ricevuto conferma della modifica…Invece sia la fattura ricevuta dopo la mail di conferma, che l indirizzo di spedizione dhl è quello errato…tanto vale che non vendiate, lasciate fare a amazon…   

3
R
1 year ago
Terms & ConditionsCookie settings