General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

  • 1,018 Topics
  • 6,568 Replies
Mr. T
Mr. T
solved this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
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AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
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C
Catch2244
started this topic

Dolby Atmos

Hello community ! I came here for some help so any answers would be greatly appreciated . And please I only ask to lessen all the technical...
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1018 Topics

M
MMLAvid Contributor I
posted in General feedback and conversation

New Theatre

Looking forward to receiving an Arc, 2 Subs and an Amp. I ordered an apple TV, Arcana and cables. Just installed a new JVC LX-NZ3 projector. The screen is an acoustically transparent 150”. I’ll place the Arc behind the screen, I’ve already installed the in wall surround speakers for the Amp. Unfortunately the products do not show up until January...

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M
2 years ago
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emmabenjamin887Contributor I
posted in General feedback and conversation

Add the font changes as options in our preferences

The new fonts seem to complement only certain browsers and operating systems, and are a setback on a lot of others, especially on Windows machines. As has been said before, the SE users all need different settings to be comfortable. I'm therefore proposing that this should be made an option in our preferences, or that the design team consider different fonts. It shouldn't be difficult, as this change hasn't affected sites with custom fonts; so please consider this.

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I
1 year ago
User63453
User63453Avid Contributor III
asked in General feedback and conversation

Airplay to a stereo pair

Hi all, Forgive me if this feature request has already been submitted, but I’d really love the ability to stream Airplay to a stereo pair of Sonos devices (One, Five, Roam, Move) and hear it come out of both speakers in stereo. If this is an Airplay limitation, I understand.

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User63453
2 years ago
Thor29
Thor29Contributor I
asked in General feedback and conversation

Change my Sonos community profile name

Hi at Sonos! I made a typo mistake whit my profile name:( I wrote thir29 but I was supposed to type thor29 ! Please help me to change it to thor29 🙂 Best regards

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Thor29
2 years ago
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ulrik.falckContributor I
asked in General feedback and conversation

The adding song banner is annoying

Hi. A very small but still annoying issue. I’m using the Sonos app on my iPhone, and when I’m adding songs to my queue I get the ‘One track added to the queue’ banner each time. Fair enough. But why does this banner need to stick here on my screen for like 4-5 seconds? 1 second would do. It’s annoying. 

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U
2 years ago
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GotmikeContributor I
posted in General feedback and conversation

Don't suppress crossfade from Spotify

It’s annoying that crossfade won’t work from Spotify unless you create a queue in Sonos. I found a better work around then what is posted here in the forum.  SoundCloud is even worse.  The best option is If you AirPlay Spotify or SoundCloud then to Sonos then you can just enjoy your music without having to do weird extra clicks in the Sonos app

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G
2 years ago
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Barry SteentjesContributor I
posted in General feedback and conversation

geonfencing away option

I would like a geofencing away option, so when I leave the house everything automatically turns off. Why hasn't this option been delivered yet like all other smart devices nowadays? It saves energy when I forget turning my music off. Otherwise option to integrate better with Google Home or have a functionality to turn off while from home like with Hue or Tado.

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ratty
2 years ago
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TootekeTrending Lyricist I
asked in General feedback and conversation

Play:1 sold 2ndhand but ripped off

DearsI was ripped off whilst I was selling 3 Play:1 second hand.I don’t have any contact details of the guy, but I have the serialnrs of the Play:1If I file a complaint at the local police, could Sonos disable these PLAY:1 as the are still listed in my system.  rgds Luc 

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T
2 years ago
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Mf2367Contributor I
posted in General feedback and conversation

spliting my wifi network

After 3 years of using my speaker with no issues, and with no change to my internet provider, wireless network, or position of the speaker, my system stopped working. I tried resetting about 4 to 5 times and, after having no success, finally phoned support. The agent was courteous and, I believe, used all options at her disposal, but after 1.5 hours on the phone and repeating reconnection/reset steps at least five times, the solution is for me to call my ISP and split my 5ghz network from the 2.4ghz. I read a bit about this and see that while doing this is possible, it can introduce problems with connectivity for everything else in my home. I have no desire to manage networks for my various devices, so the speaker has become useless to me.  Just wanted to post in the event others have experienced this issue. I think the solution offered by Sonos is difficult and will not be buying a Sonos product again. 

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Ken_Griffiths
2 years ago
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capegatorContributor I
posted in General feedback and conversation

Arc Backorder

I ordered my Arc on 9/21 and of this writing (11/26) it is still on backorder. Sonos customer support representatives, while very pleasant, have not been able to provide any potential shipping information. Are folks receiving their Arcs, and if so how long has it taken?

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C
2 years ago
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iamafanofyourproductsContributor I
posted in General feedback and conversation

Feature request: Do not turn on Roam when opening app

Hi,  I know there are a bunch of topics that answer this question but it would be amazing if when you turned off the roam it would NOT turn back on when opening the app. The amount of times I’ve gone to use it and its dead is kind of silly but very frustrating. I've never used another product that when I turned it off it would turn back on without me specifically doing so, let alone die from battery use.  To me, this feels like a critical flaw and should be hot fixed given it can make the product unusable via a dead battery.  But otherwise, love your other products! 

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I
2 years ago
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Gmann9116Contributor II
posted in General feedback and conversation

new to sonos 😉

Hi all 🤜Not really an issue just I'm sitting hear after hooking my P2 T.T & im just Blown Away 😳😯🎵🎵🎵That being said can anyone give any tips on my current set-up:Sony KE-55A8 55 Sonos ArcSonos AmpAqusticQ 320 (Front L/R)x2 Sonos 1s (surrounds)The Only slight issue is the amp keeps asking to be connected to the TV but my Arc is already connected for Atmos 🤔??But.......🎵🎵🎵🎵🎵

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106rallye
2 years ago
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BighouseContributor II
posted in General feedback and conversation

Feature Request: Sub Donut Swapping

I’m new to Sonos- just installed a white ARC and will be receiving a white sub this week. A pair of white One SLs are in my future as soon as they are available.Something that bothers me on the white sub is the black donut on the openings. I would prefer it to be the same white as the cabinet- or even some color that works well in my room. I would love to have that  magnetically attached along with a rainbow selection of colors to allow for some customization on the sub.I know vibration is an issue, and I know black was likely chosen to blend with the inner drivers area inside the opening- but in black it looks to me like the sub’s guts are prolapsing out instead. I could even see changing the donut color for seasons or holidays. Think “Apple Watch band”. And think extra revenue!Thanks!

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106rallye
2 years ago
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DustyB13Avid Contributor I
posted in General feedback and conversation

external-springsteen-t*****s@sg-beta.com

Is this somehow related to Sonos beta testing?  Several people have emailed me regarding this.  I received it from a different address than the one I use for Sonos.  Is this just more google spam? 

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D
2 years ago
LETRA
LETRAContributor I
posted in General feedback and conversation

Delivery had been attempted but that it was not at my address

I bought a pair of Sonos Five and they were shipped with DHL. I waited all morning for the carrier without hearing the doorbell or a call. Suddenly I received an email and a sms saying that delivery had been attempted but that it was not at my address. My shipping address was missing the letter of the apartment. On my purchase receipt, and the DHL receipt, the letter doesn’t appear. Those kind of details that people who do things wrong don't care about, make customers lose whole days. I like Sonos, but there is a difference between the brand image they convey, and the price, and a ton of setbacks and heartaches they bury their customers with. Now I'm worried about whether the changes Apple is going to make to Airplay 2 will carry over to existing Sonos products, or force the purchase of a new generation of speakers. When your business is not selling products to new customers but selling only to those who have already bought some from you, the business closes early. And if they don't ev

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2 years ago
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AmazonracerContributor I
posted in General feedback and conversation

Lets hear the positive feedback

So I’m new to Sonos and building a new house in the next 12 months. I get alerts when someone posts and there seems to be a lot of issues.  I get it most people don’t post if things are working perfectly.  Currently looking at the Arc, gen 3 sub and 2 ceiling speakers (non Sonos) in a large room with vaulted ceiling and open concept.  Also putting 2 ceiling speakers in an adjacent screened patio.  My installer recommends a Sonos amp in the screened room and another separate amp in the family room.  This will be quite expensive when installed and does not include a new tv at that time. I want to hear about people having a similar setup or just the Arc with sub that thinks the sound is amazing. There seems to be a large group that are saying the sound is a mess and needs some kind of software update. I just want to be sure this system is worth the money. Thanks   

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UKMedia
2 years ago
J
Jon_66Contributor II
posted in General feedback and conversation

Warranty returns UK to Ivy Tech in Poland

Hi, just a word of warning to Sonos UK customers returning faulty items to Ivy Technology in Poland via a prepaid Waybill with DHL. My DHL pickup was refused this morning as despite following the returns instructions to the letter Sonos omitted in these instructions the need to provide a commercial invoice with the package.DHL driver didn’t help by just refusing the package and driving off but that’s another issue.So, due to Brexit, you’ll need to fill out an invoice and tax information, hopefully Sonos will see this and update instructions for UK customers.

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J
2 years ago
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Patrick1004Contributor I
posted in General feedback and conversation

Sonos with B&O speaker Beolab 20

Dears,I’d like to connect my Sonos system to B&O speaker Beolab 20 (2 pces).Should I rather use a Sonos Connect or should it be a Sonos Port ? Thanks a lot for your support.CheersPatrick

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T
2 years ago
S
SorosContributor I
posted in General feedback and conversation

Sonos Beam should be shorter than 23 inches

I hope Sonos can reduce the length of Beam to 23 inches. 27-inch monitor is around 23 in/ 60 cm wide. It also makes Beam an alternative choice for customers other than Sony S200F, Bose TV speaker, JBL Bar, etc.

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S
2 years ago
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PL01Contributor I
asked in General feedback and conversation

App/Software Updates

It’s been a month since I installed my SONOS port, installation was fairly easy. My problem is with your app/software updates. After updating my IOS app, I was unable to connect to my port. It had been disconnected and had to reinstall it.If I have to go through this every time there’s an update, I might as well return it to the store.P.S. Instead of sending email advertisement, perhaps a notice that a software update is available would more appreciated.  

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P
2 years ago
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FRMAContributor I
posted in General feedback and conversation

good bye

Alright, byebye. I have a playbase, 2 sonos one gen 2 and two sonos roam to give away. what a crappy and overpriced system. sooo many issues, so much hassle. router. connection, reset, yadiyah. man, i just wanna listen to music. putting on a good old boom box now. gee… sonos… sad. 

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F
2 years ago
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ScotlingtonContributor I
posted in General feedback and conversation

Sonos Move - Bluetooth Stereo Pair

Are there software update plans to allow someone to connect two Sonos Moves using Bluetooth to make a stereo pair?  This would make it a significantly better product.

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bockersjv
2 years ago
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DMBlueContributor I
asked in General feedback and conversation

Reverse Upgrade Credit

I live in Australia and have ZP100 and ZP80 units that I would like to upgrade to 4 Amps under Upgrade Program. I have an upgrade credit on Sonos.com, but when I try to buy products on Sonos.com shop it is designed for US purchasers only.I have now found out that there is an in-store upgrade program in Australia, but to take advantage of this, I have to reverse the credit on Sonos.com. How do I do this? Help please !! Thanks 

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D
2 years ago
A
ajx8141Enthusiast I
posted in General feedback and conversation

Movie Cover Art

With Smart TV’s using HDMI CEC along with HDMI ARC, we should be able to Display TV/Movie Cover Art in the Sonos TV Input page. This would be a great feature to ad at least as an option to turn on and off. At least Apple TV’s can communicate this with iOS which should be able to relay it back to the Sonos app in some way.  

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buzz
2 years ago
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Roger WAvid Contributor I
posted in General feedback and conversation

Share music via SMS

Android user. If I want to share something I hear I can’t do this directly from SONOS app. I have to open Spotify, search there and then share the link to the tune in question.Is this ever going to be implemented? As a programmer I can’t see which problems there might be. If I’m playing from Soundcloud the link I’m sharing should point to Soundcloud. If I’m using Spotify then the link should point to Spotify. The information is there already. Just hook the SONOS app to the SMS service that’s already there in the phone.It works as a charm from Spotify:s app. Why not SONOS’?Anyone? 

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R
2 years ago
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