General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

  • 1,209 Topics
  • 8,543 Replies
Corry P
Corry P
started this topic

Your feedback on the new Sonos App

Hi EveryoneWe moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is...
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Mr. T
Mr. T
solved this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
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AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
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1209 Topics

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nickgilmanAvid Contributor I
posted in General feedback and conversation

LiveXLive service has suddenly stop work on my entire Sonos platform - 1/27/2022 2:20PM EST

15+ Sonos devices, all hard wired. 10 of which are the newest Sonos Amps. The connection to LiveXLive is suddenly broken. No issues with the LiveXLive app itself or LiveXLive in a browser. Just wanted to report this, in case this roots with the Sonos UI. Thanks!

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Airgetlam
2 years ago
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otschContributor I
asked in General feedback and conversation

split library

Hi, my library is bigger then 70000 titles. Is it possible to split my lib in two parts and use two sonos connects to play my music. My idea is to play lib1 with connect 1 and lib2 with connect 2 both? Thanks for any help

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buzz
2 years ago
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GaryGorillaEnthusiast I
posted in General feedback and conversation

Sonos Roam Battery Life

So the battery has drained from 75% to 54% in just over 1 hour. How can this be right? The whole idea of this portable speaker is to take out of the home situation. Are they going to do anything to rectify this?

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B
2 years ago
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Keith wood68Contributor I
asked in General feedback and conversation

troble getting an answer from Sonos

Has any on got a direct email or contact for Sonos as support and customer service is shocking

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Airgetlam
3 years ago
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Harry NContributor I
asked in General feedback and conversation

Watch out with Sonos 100 days satisfactory return policy (Sonos Australia)

Has anyone experienced with Sonos 100 days satisfactory return policy? (Sonos Australia) I was not satisfied by Sonos Immersive Set with Arc $2916.00 and returned within 100 days as per  their instructions. They confirmed receiving the return stock on 29 April 2022. They said all they need to do is to “check in” their warehouse system then the refund will be done.I emailed and followed up and they ignored my emails with NOT A SINGLE REPLY to me. I called them since 30 April and not a single person picked up the calls. Sometimes they even shut their phone system so you could not call and the calls would be disengaged straight away.Finally, a staff picked up my call on 11 May 2022 and advised the same. They received the returned stocks ……. When I asked him so when I would receive my full refund he would not promise at all. He only said the same “as long as the warehouse check them in the refund would be done by then”Until now 12 May 2022 I still haven’t received my refund at all. It is t

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H
1 year ago
C
catkContributor I
asked in General feedback and conversation

No Pause Button on Iphone or Ipad (all updated) for Sonos 2

it’s so disfunctional that you have to go to your computer to pause your music from Sonos 2 on iphone (latest version) and Ipad Air, recent version. Let’s quit pretending there is a pause button on the iphone to turn off your music. THERE ISN’T. Yes, I am shouting!

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controlav
2 years ago
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Db24448Contributor II
asked in General feedback and conversation

Feature Request: Toggle Soundbar On/Off when playing Music

When playing music with surrounds set to full, please could we have the option to mute the soundbar, thus improving stereo image of music tracks. Many thanks

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D
2 years ago
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rcloppContributor I
asked in General feedback and conversation

Please allow PayPal payment on items with backorder status

Please allow customers to use PayPal as a payment option when an item shows backorder status.  Currently only Credit Card is allowed.

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R
2 years ago
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MarkitosAvid Contributor I
posted in General feedback and conversation

sonos beam 2 no audio

Help please I have recently purchased the beam 2 but when I switch on the tv there is not sound from Apple TV or my Amazon fire stick, everything is plugged in properly as soon I unplugged and plugged back the HDMI the sound comes back and it was fine couple a days ago  tv  set properly and the rest too and is very frustrating that I  need unplug and plugged back to the sounds comeback 

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M
2 years ago
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Mikrus36Contributor I
asked in General feedback and conversation

How to change the data for which the equipment has been registered.

Hi, I bought the equipment in the store as new, but with a return. Currently there is equipment on a different account. Am I somehow able to rewrite this equipment to my account?

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M
2 years ago
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81palingContributor I
posted in General feedback and conversation

Are any Sonos products manufactured outside of China?

Sonos is promoting their corporate environmental credentials but, it appears I can't buy a Sonos product made in a state that has global leading environmental credentials, why?

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melvimbe
2 years ago
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Gamer82Contributor I
posted in General feedback and conversation

customer support is it always this difficult

So I didn't want to have to post on here but I feel it's my only choice as I'm ready for pulling me hair out. It's difficult enough dealing with a mental illness never mind having to keep calling customer support and emailing them to be fobbed off.All I want to do is get the items returned because they are no use for what I need. Despite letting Sonos know of my predicament plus not being able to get to a printer or leave the house I'm promised it will be dealt with. It's nearly 2 weeks now, i'm no further forward and this evening I just had an email asking me to print of labels and arrange a collection myself just a generic email. How difficult is it for this company to understand and do what they say to customers.I get the feeling they are being extremely difficult with me so I dont return the goods. I hope Somone from Sonos sees this and helps as I'm getting rather frustrated by this and for my health it's not best to be in this situation. I just want to return the goods and get my

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AjTrek1
3 years ago
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Jorg K.Contributor I
posted in General feedback and conversation

So long Sonos

Just got the Roam.  Was very excited to buy it.  Unfortunately it is not S1 compatible.  Setting up a split system with S1 and S2 seems unnecessarily complicated, take down S1, add S2, recreated S1, etc.  Alternatively I could just throw out my first generation S5 speakers and replace them at $500 a piece - oh wait, there is the 30% discount … seriously?The whole thing just turned into a very frustrating experience.  I have been a Sonos customer for a loooong time - will use my current system for the time being but done with Sonos.  Company does not stand behind it’s products and obviously doesn’t value long-time customers.

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J
3 years ago
C
catsailingAvid Contributor I
posted in General feedback and conversation

bbc radio 4 rights restrictions

15 Nov around 7:30 using Sonos Radio to listen to Radio 4, the program was interrupted with the message ‘due to rights restrictions…….’  There seem to be a number of threads on this subject, but no satisfactory explanation or recommendations. I have 2 questions:-  Given Sonos is aware of the issue which they say is the BBC’s problem and that the issue is affecting their customer base, what are they doing to raise the issue with the BBC to find a solution? As this issue has been running for some years, is there a recommended service for U.K. users to use to listen to BBC Radio4 which does not suffer the same problem?  

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R
2 years ago
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XimenaContributor I
asked in General feedback and conversation

Reemplazo como solución??

Qué pésimo diagnóstico técnico sugerir un REEMPLAZO a un podructo con el que tengo apenas dos años Pay 5 Gen 2 sólo porque su RESET no funciona,  si no tienen forma de garantizar seguimiento técnico en físico mejor no vendan su productos en Ciudad de México, a cualquier usuario de marca que  no reciba un argumento técnico confiable en su producto no es adecuado que sugieran un REEMPLAZO como si fuera un costo tan fácil de asumir cada año.  Nunca había tenido problemas con sus productos llevo muchos años adquiriéndolos pero ahora tirar a la basura una inversión asi por 2 años no es viable sin conocer motivos coherentes. What a lousy technical diagnosis to suggest a REPLACEMENT to a pod with which I have only two years Pay 5 Gen 2 just because its RESET does not work, if you have no way to guarantee physical technical follow-up, better not sell your products in Mexico City, to any Brand user who does not receive a reliable technical argument on their product is not appropriate for them t

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Corry P
3 years ago
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Scottsdale21Contributor I
asked in General feedback and conversation

Roam charging

Battery life is below expectation.  I have a JBL Charge that I bought for $99 six years ago which outlast the Roam hands down.  Very disappointed in the Roam product.

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M
2 years ago
C
CMartyBContributor II
asked in General feedback and conversation

Connecting Sonos Amp to 3 speakers

Can I connect a Sonos Amp to 1 pair of L/R and 1 single stereo ceiling speaker?

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buzz
3 years ago
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94deadbeatContributor I
posted in General feedback and conversation

Feature Request: add Dante Audio integration to Port

I own a professional music studio & production facility… audio is routed through our facility using our Dante network which integrates seamlessly with our existing network switches/infrastructure. Dante is quickly becoming the state-of-the-art, industry-standard for professional digital audio routing & a lack of Dante support for Sonos is the only thing stopping us from going “all in” on Sonos for our general facilities. Dante is Ethernet based, so it should in theory be possible to add compatibility with the Sonos Port via a software update  Also – POE powered Sonos speakers would be A+++ 🙏

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Airgetlam
2 years ago
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Andy PullinContributor I
asked in General feedback and conversation

6 days and still no returns label..

My play 5 needs returning for a replacement, got a email saying I would receive a label within 1 day… it’s been 6 now. After numerous emails I still an yet to get a response.. what has happened to the customer service? The technical guys are awesome but Sonos are being seriously let down by the returns!!

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A
2 years ago
ayrtonkelly
ayrtonkellyContributor I
posted in General feedback and conversation

Feature Suggestion: SONOS Roam with Apple Find My

I’m sure I’m not the only person who has a head like a sieve and forgets where I left things (and has a fear of small but high value items being stolen, too).  Apple recently announced that the Find My network now offers new third-party finding experiences. (See more here). I think it would be really great if the Roam (and other portable speakers) shipped with an option of having Find My built in. SONOS should apply to get into Apple’s MFi programme and start developing/manufacturing products with that the Find My feature built in.  Images source: Apple Inc. 

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A
3 years ago
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NikkiAppContributor I
asked in General feedback and conversation

unbelievable Pre-Order Issues

I pre-ordered Roam weeks ago then was emailed about 10 days ago that my card failed. I spent hours on the phone firstly with Sonos and then with my bank and their fraud department and established nothing was wrong with my card whatsoever there is more than enough money available and was told by the Sonos agent there had been ‘complaints with your site’ indicating a know problem- therefore last Thursday after another session on the phone you cancelled my original pre-order, placed a new order, ran my card whilst I was on the phone - it was authorised - I had the confirming email, and today I have an new email saying my payment is not authorised again. Clearly you are having problems, clearly they are not resolving. I’ve been buying your products for years and therefore a repeat customer and find this situation unbelievable. I can see other similar complaints but that Sonos have chosen to ‘close comments’ to the community posts they don’t like. 

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melvimbe
3 years ago
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dcjsailContributor I
posted in General feedback and conversation

Sonos Roam - After first use, Roaming for Better

I recently received my Roam and I have a couple of items to bring up for v2 of the Roam.  We have Sonos products in all our family homes, from Grandparents houses to Kids rooms, and love the quality, so this comes from our personal setup and first days with Roam:Came uncharged from manufacturer - Strange but ok.  No charge me first sticker and perhaps I missed that note on setup via app.  Charge - It is hard to know if the charge lasted more than 4hrs but that was how long we played music on first use from 100% at 75% volume.  The device was dead the next day.  How do you know how much battery is on device?  Its not in quick setup or app and therefore you have to look in Sonos App and cant do it from speaker itself (kind of strange).  Power Button - This is my biggest issue.  The power button is very hard to depress and know when you are turning the Roam actually on and off.  It feels...cheap to press, like on a $6.99 radio.  Yes, there are the chimes and the tiny lights but I pressed

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C
3 years ago
A
Alex95Contributor I
posted in General feedback and conversation

Feature request : scheduling for speech enhancement & night sound

Hi, Owner of a Sonos Arc, would be usefull to be able to schedule on/off for speech enhancement & night sound. This will avoid to active them manually when kids are sleeping, and to forget to remove it at the end of the movie/night.

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pwt
2 years ago
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Ed VentureContributor I
posted in General feedback and conversation

New Product Idea: External Sonos Connect Active Noise Cancellation Microphone and Noise Processing Engine

Let me start by saying - ANC is not easy and it takes quite a bit of engineering to execute it reasonably well.   ANC with headphones or ear buds have the advantage of being sealed system where you can operate in the finite space of the ear canal.  Having said that, I was wonder if it would be possible for Sonos to build a unit that might help facilitate rough ANC and negate some road noise in an urban environment.  I’m not talking sharp or inconsistent background noises (sirens, horns, etc.), but I am thinking more of the droning of background road noise (car acceleration, general road noise, etc.).I live in downtown Austin, TX and my condo is close enough to the I-35 corridor to pickup consistent background noise.  I was wondering if it would be feasible for Sonos to develop a connected device that could suction-cup to window with two microphones and built a processor to act an ANC engine to drive the speakers in the room.  One mic would pickup sound vibrations hitting the window fro

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melvimbe
2 years ago
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SONOOOSSSContributor I
posted in General feedback and conversation

FOR THE LOVE OF ALL THAT IS HOLY< GET US SOME WIRELESS MOUNTED OUTDOOR SPEAKERS

 its way past time am I right? Whos with me?

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melvimbe
2 years ago
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