My play 5 needs returning for a replacement, got a email saying I would receive a label within 1 day… it’s been 6 now. After numerous emails I still an yet to get a response.. what has happened to the customer service? The technical guys are awesome but Sonos are being seriously let down by the returns!!
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You should try calling Sonos or doing an online chat through Sonos Support:
https://support.sonos.com/s/contact?language=en_US
I called Sonos on the 26th and 3 times on the 27th, each and every time I was told that there had been a error or their part and it had been cancelled….and it would be re-issued and I would have to wait for a email.. still waiting
Just a update, the speaker was not under warranty.. my mistake… keep up the good work Sonos
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