6 days and still no returns label..

3 replies
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My play 5 needs returning for a replacement, got a email saying I would receive a label within 1 day… it’s been 6 now. After numerous emails I still an yet to get a response.. what has happened to the customer service? The technical guys are awesome but Sonos are being seriously let down by the returns!!

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A

Andy PullinAnswer

Contributor I

Just a update, the speaker was not under warranty.. my mistake… keep up the good work Sonos

G

GuitarSuperstar

Lead Maestro

You should try calling Sonos or doing an online chat through Sonos Support:

https://support.sonos.com/s/contact?language=en_US

"Receive with simplicity everything that happens to you." - Rashi

A

Andy PullinAuthor

Contributor I

I called Sonos on the 26th and 3 times on the 27th, each and every time I was told that there had been a error or their part and it had been cancelled….and it would be re-issued and I would have to wait for a email.. still waiting

A

Andy PullinAuthorAnswer

Contributor I

Just a update, the speaker was not under warranty.. my mistake… keep up the good work Sonos

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