General feedback and conversation

Want to talk about something that doesn't fit any of the other categories? This is the place.

  • 1,201 Topics
  • 8,514 Replies
Corry P
Corry P
started this topic

Your feedback on the new Sonos App

Hi EveryoneWe moderators of the community - @Corry P, @Jamie A & @Sotiris C. - wanted to take an opportunity to explain some of what is...
  • 33
  • 1093
Mr. T
Mr. T
solved this question

What formats can I play on Sonos?

Sonos can play upto 24/48See Supported audio formats
  • 0
  • 1
AjTrek1
AjTrek1
started this topic

Sonos Pro Tip: Upgrading/Changing iPhones

HelloI had meant to post this 3 years ago when I upgraded to my iPhone 12. Well the time has come to upgrade to iPhone 15. The best way to m...
  • 1
  • 1

1201 Topics

BCM
BCM
asked in General feedback and conversation

Forum login issue

For weeks now I’ve been unable to login here normally. If I am not logged in (which I’m usually not because this place refuses to ‘remember me’) I click in a topic to reply and it prompts me to log in. I do then it takes me to a screen that I’ve never seen before. If I don’t click COMMUNITY from there I get stuck at being prompted to log in.Is there a setting I’m missing or this a new thing with this forum? It’s quite annoying.

13
Airgetlam
3 years ago
N
nickgilmanAvid Contributor I
asked in General feedback and conversation

Sons Beam with pair of Sonos One Gen 2 as surrounds - Can the Sonos One units duplicate the Beam's audio mix rather than be surrounds?

Have a hard of hearing client. A Sonos Beam is used as the main audio source with a TV, where the Sonos One Gen 2 units are sued are rear surrounds. Question is, can the Sonos One Gen 2 units be programmed in a way where they aren’t in surround mode? Where they just double the front facing audio that the Beam is producing instead?Main reason I ask is, this retired client watches a lot of cable channels for TV content. Where much of the mixes on TV stations, aren’t mixed with Dolby 5.1. Where they are often times only stereo mixes. So the Sonos One units basically do nothing when viewing those programs on that platform/medium. He doesn’t really use Netflix & Amazon Prime & Hulu & all the streaming services that are all predominantly dolby 5.1 surround sound. He mostly watches news stations & PBS & NPR, driven off of a Comcast cable box, & all those stations really only do stereo L+R mixes. I didn’t see anything in the Sonos app, that would allow me to do what I a

5
buzz
1 year ago
S
SewnossTrending Lyricist I
posted in General feedback and conversation

Director's stock dump courage before car crash update

Well, this is awkward.https://www.marketbeat.com/instant-alerts/nasdaq-sono-insider-buying-and-selling-2024-05-08/Director Joanna Coles sold 905 shares of the business's stock in a transaction on Monday, May 6th.

5
S
8 days ago
J
JBevilacquaContributor I
asked in General feedback and conversation

Is it safe to use Amp's Balance control to turn off a pair of speakers?

I am using Amp to power 2 pairs of outdoor speakers. One pair will be located in the back of the house and the other in the Front. I will be connecting each pair to a single channel on the Amp. Is it safe to use the Balance control to essentially turn off the front speakers while using the back speakers or the other way around?

2
J
3 years ago
Stanley_4
Stanley_4Lead Maestro
posted in General feedback and conversation

Sonos Extended Warranty Offer

Just got a Sonos e-mail offering me extended warranties on some of my existing Sonos devices, Arc, One SL but not on older ones Beam G1, Play 1 - 3 or 5 G2, or Sub G2.Check here: System | Sonoshttps://www.sonos.com/en-us/myaccount/system/households/devicesSo what products do you have that are eligible? My list:ArcOne SL

2
SarahN
9 months ago
H
HoppelhaseContributor I
asked in General feedback and conversation

neue App 7.mai 2024

Hi,Habe mir heute das neueste Update installiert. Weiß jemand wo der schlummermodus abgeblieben ist? Danke für eure Hilfe  Moderator Edit: Added translation by GoogleHi,I installed the latest update today.Does anyone know where the snooze mode went?thank you for your help

2
H
10 days ago
S
Scottsdale21Contributor I
asked in General feedback and conversation

Roam charging

Battery life is below expectation.  I have a JBL Charge that I bought for $99 six years ago which outlast the Roam hands down.  Very disappointed in the Roam product.

3
M
2 years ago
K
kurtfracContributor I
asked in General feedback and conversation

Speaker balance is missing on new app

I have a speaker pair on which I previously could adjust left and right balance.  With the the new app update I cannot adjust left and right balance !!! So my speakers are stuck with the balance towards the right speaker which I use when I work at my desk.  Please tell me how to adjust balance with app new update or explain how to go back to previous version. This is not acceptable.The whole update is clunky and hard to use.  Also it seems the app is pushing you to use Sonos music services.  And it feels like you are bing pushed to use Voice App.I have spent $$$ on speakers to listen to my music.  The app should let me do that easily and seamlessly. 

6
R
2 days ago
S
SjarContributor II
posted in General feedback and conversation

Sonos must use cheap batteries (RANT)

My 6 moth old move and 1.5 year old roam have died within 2 weeks of each other.  No lights, will not power up, went through all the procedures, swapped multiple cables and chargers and nothing.  The move did report depleted battery in the app during its last day before the battery completely went out.I probably only used the move a half dozen times and it sat on it’s base charger 99% of the time. I just can’t see investing again into the battery powered products Sonos puts out.  Premium prices for non durable products.  I have a 6 year old oontz angle that i got for under 20 bucks and it still works fine.Don’t get me wrong, I love my 2 Sonos amps and they have been rock solid and probably one of the best investments I have made.  I still smile every time I put them on.I just am frustrated and disappointed with the lack of quality of the move and roam.  Now I have to deal with the warranty return, not a biggie but just another hour I would rater spend doing something else.When it comes

3
Corry P
1 year ago
P
pedroponteContributor I
asked in General feedback and conversation

Feature request: Create Permanent virtual rooms (to be used with spotify)

I’d like to have an option to create permanent virtual rooms/groups (or virtual stereos, i.e. permanently linked stereos) so we can re-use them many times.One feature that I use often is play a song from spotify, I need to play in one speaker and then to to the sonos app and group it to other speakers which is all but user friendly!Also, the existing ‘group’ feature available in the mobile app is not available in the mac app, can you please add it…?This has been previously requested many times by many users many years ago (first thread goes back 14 years and all of them have been closed for comments!) - is SONOS listening to customer feedback?? Where are the features development pipeline?Many thanks

1
melvimbe
2 years ago
J
JemhawkesContributor I
asked in General feedback and conversation

new wifi network

Sonos - I've seen the posts from a couple of year ago have sonos really still not patched the products to adapt to a new wifi router? I cant connect sub and ones to my new network.... any ideas folks? 

5
Airgetlam
3 months ago
E
EvanRQuigleyContributor I
posted in General feedback and conversation

Gone downhill so badly

I’m an electrical contractor and I regularly install Sonos system and home networks in my job so my understanding is advanced. However my sonos system is becoming more of a pain than a luxury thing to have. I decided to play a few tunes in the kitchen today and opened the app to discover my entire system is gone. 2 hours later still no music 😂 I’ve spent £3k on speakers and I can’t play any music. Find the system add the system system gone again. Home network Wi-Fi etc is bullet proof it’s just a shocking system. If any of my clients ask about Sonos in future  I will be saying don’t do it. I recently installed 6 x Sonos Amps & 3 x Arcs at a project plus a full home network speakers all set up working perfect. I then added 2 x surrounds to 1 of the Arcs and the entire system disappeared hours of work trying to get them back to them most likely keep getting calls from my customers asking why the speakers disappear all the time. Shocking Sonos repairs needed badly

2
buzz
1 year ago
B
birdman522Contributor II
asked in General feedback and conversation

Need to update 14.18 on every iOS device?

A few hours ago I updated to Version 14.18 via my iPhone XR; it took 2 tries. My system is a Boost, Office (2 Ones gen2), Move and TV (Beam gen 2 & 2 Ones gen 1 as surrounds). Everything showed as updated and seemed to work well.  A few hours later I wanted to use my wife’s iPhone 13 to control the TV and was prompted to update on her device.  That took 4 tries, but everything finally showed as 14.18.  An hour after that, opened my MacBook Air to check a photo album while watching TV (using the Beam and surrounds) and was prompted to update to 14.18 on my Mac.  So, my question is - does every device used to access the Sonos App ( 2 iPhones, a Mac and an iPad) need to be individually updated? I do not recollect going thru all these device by device updates previously.  Thx

4
Airgetlam
1 year ago
S
SoundEnthusiastContributor I
posted in General feedback and conversation

Sonos keeps cancelling order!

With the nice deals from the past week I went and ordered a new Sonos sound system to upgrade my Sonos beam. I ordered the arc, the new sub plus to sonos one during the Black Friday offer.Once I had placed the order, I could see the amount reserved on the credit card. However, I did not recieve an order confirmation. After 3 days I wrote to Sonos and was informed that my order got cancelled for no reason and that I should call the customer service to place an order with the same discount or order at full price online in which case they will request a partial refund for the discounted amount to the finance team.After waiting for 60 minutes (!!!!!) to speak to a representative, I was finally able to place the order again for the same discounted price and I was promised certaint delivery dates even. I specifically requested an order confirmation via email, which again I did not receive.The following day I received another email, saying that the order had been cancelled.I called the custom

1
Jamie A
1 year ago
M
maflexnContributor I
posted in General feedback and conversation

Sonos just doesn’t get it !

Sonos needs a Home Theater Port/ processor. 3 hdmi inputs and 1 hdmi out 12 volt trigger and that’s about it. They would sell like hot cakes. There is a ton of theater people with nice amp setups but would like to have the Sonos control. They should also do a 5.1 Sonos amp for people who already have in wall speakers for there legacy system. It would not affect there speaker sales. There just going to bring more customers into there ecosystem.

6
J
1 year ago
R
RCLContributor I
posted in General feedback and conversation

Once a loyal customer.

Hi Sonos,I have been a loyal customer and strong supporter of your products for many years. Now you are telling me that a number of my products are incompatible with your Sonos S2 and needs to be replaced or moved to a separate system that no longer will be supported. This is a huge disappointment to me and causing me to lose my trust and appreciation of your brand. I’m not expecting you to change your strategy, and I will follow your recommendation and update my system (with a brand that I can trust and admire), but I will for sure NOT spend more money on Sonos and I will STOP promoting Sonos to my friends. thx….

6
J
3 years ago
T
Topbrick1Trending Lyricist I
posted in General feedback and conversation

Dropouts, poor wifi via Virgin Media Hub 4?

Having asked a question a year ago about random drop-outs, failure to connect to my music library on a home server, of my Sonos Theatre set-up and not getting any further forward, whether it be by many miscelleneous adjustments or calls to Sonos support, my only conclusion is that I need to switch my Virgin Media Hub 4 into  modem mode, and fit a a decent router. I would appreciate insights from others who have tried this solution to end drop-outs.

7
T
3 months ago
E
emmabenjamin887Contributor I
posted in General feedback and conversation

Add the font changes as options in our preferences

The new fonts seem to complement only certain browsers and operating systems, and are a setback on a lot of others, especially on Windows machines. As has been said before, the SE users all need different settings to be comfortable. I'm therefore proposing that this should be made an option in our preferences, or that the design team consider different fonts. It shouldn't be difficult, as this change hasn't affected sites with custom fonts; so please consider this.

2
I
1 year ago
E
EvieSonosContributor I
asked in General feedback and conversation

Dutch Community switched to UK Community after login.

Hi, I’m trying to login to the Dutch Sonos Community, however after I click “Start Topic” and need to log in, the community site switched automatically to the UK versions (...) en.community.sonos.comI already tried the following:Removed all cookies and history from my Mac Tried to login with two other accounts (from my sister and parter both at a different location and from another device) I also tried to log in via my phone, same result Checked if the Country in my account is indeed set to The Netherlands (it is)Has anybody encountered the same problem and a solution for this?Can anybody from Sonos have a look and solve this for me asap? Thank you!

6
Airgetlam
3 years ago
Dogdad
DogdadHeadliner III
posted in General feedback and conversation

latest update

Pop up on my app says update available. Looking at the “learn more “info it says current version is 16.1. I have 16.1 already with speakers and app. Is there something else new? 

5
Dogdad
1 month ago
J
jamestylinContributor I
asked in General feedback and conversation

ignored by customer service, 3 times

Hi I just want to share my experience to the community and I hope no one encounter the same issue as mine. Hopefuly someone from sonos can see this and give me some guidance on what to do next. I always love sonos brand and recommend to many of my friends, however the recent events make me hesitate to continue to do so. I have a broken sonos roam which got warranty  exemption after initiate contact with sonos CS team (which is nice!). But as I am currently overseas, sonos service team said there will be someone contact me and issue an RMA label slip. After a week, no one contact me, so I had to contact the service team again. This time they say they have a internal error and someone will contact me within a week. Unfortunately that did not happen either. so I tried again...but still, they said my case is responsible by my region distributor and someone will contact me. but sadly still no contact.I email the ceo mail box on their support page, no response at all.In short, after nearly t

2
J
1 year ago
S
sawright78Contributor I
posted in General feedback and conversation

Sonos Customer Support is non-existent

Anyone else find that the customer support for Sonos is literally non-existent? I have been on hold for over 2.5 hours… It’s absolutely crazy I have never had to hold this long for anything, without at least offering a call back. And I have a question that needs to be answered today, email option says someone will respond in 7 days….

4
S
3 years ago
B
beynymLocal Superstar
asked in General feedback and conversation

Subscription not working?

A question for the moderator(s) of this community: since a couple of days I no longer receive mail when a new answer was added to a discussion I subscribed to. The last mail I received was on March 21, after that nothing. Is this a problem on my side or is it a community/Insided problem? BTW I did check my spambox, no mails there either.

8
Corry P
1 year ago
1
19Joe80Contributor I
posted in General feedback and conversation

Quality not worth the Price

I’ve never done this before, had a terrible experience and posted it. But this frustrated me and the lack of support was disgusting. If I wanted this type of quality I would have bought a Samsung or Sony box system for half the price. But no, we all bought Sonos because of the expected quality of the product. Here’s my experience, take from it what you want… For only two years I enjoyed the sound quality from my Sonos system only to find for absolutely no reason whatsoever last night, the Sub quit working... Strange right? it has been in the same place on the same settings since I bought it. All of a sudden, no lights, no power, nothing... Contacted support and ran through a bunch of troubleshooting options only to confirm, the sub power supply is dead. Wow, only after two years. I've never abused the system, the sub has always been in a well ventilated safe place - this must be a one off right? A faulty sub? Wrong!!! This is a very common problem, just search it in these message board

8
N
3 years ago
R
R4NDOMZContributor I
posted in General feedback and conversation

New Sonos Update (APPALLING, TERRIBLE, DISASTROUS)

SONOS WHY!! How have they released a long awaited update, and somehow managed to downgrade the whole system?? I will name a few of the features that were available on the previous app, that have now been taken away: Alarm, add a song to the que, add a song to the end of the que, rearrange the tracks that are currently playing, remove a track from the que, SLEEP TIMERThese are some of the major notices that I have experiences. Why why why??? These features were the pinnacle for me using the whole Sonos system. My whole routine has to be changed now, I can't even sleep whilst my sound system is on, because I have to turn the music off manually, which is SO inconvenient, I don't mean to sound like your typical Karen, but cmon I can't be the only experiencing these issues :(Whilst typing this message I checked for an update on the app, and there was one available, and now miraculously the alarm feature has popped up, and I definitely know it wasn't there before, so this update must've adde

4
D
6 hours ago
Terms & ConditionsCookie settings